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InterContinental Presidente Puebla

4.0 out of 5.0

Recent guest reviews

Good hotel near downtown Puebla. The rooms are a bit dated and need updating. The AC is one of the older thru the wall unit and was a bit of a challenge locating the remote and getting it to work. What makes up for the room is the breakfast - scrumptious with a huge variety. The baked pastries and cakes were excellent. I would recommend staying here though and you will be impressed by the outside and lobby that give you the feeling of being in a high end resort. Paid $95 per night.

I stayed in the hotel for two weeks and it was just great. My room was very nice, spacious and I really felt well there. Breakfast in the morning was good ith sufficient choices. Waiters are always willing to take up additional orders for omelettes, scrambled eggs, etc. Pool area was great to relax. Bar in the evening served great Margharitas. The interior of the hotel was just great with old type furniture you owuld expect to see in Mexico. Easy to walk to the shopping mall or to the Avenida Juarez for dining out. Great REstaurants there. All in all - Great stay!

The PROS: The hotel is great and so is the rest of the staff. They are extra nice and the facilities are good. We were celebrating our 7th Wedding Anniversary and an upcoming graduation (next month), so my husband emailed them about it. Not only did I get a room upgrade (which was guaranteed as an IHG Platinum Ambassador elite), we also got Club Lounge access so we enjoyed the free breakfast (with lots of fruits and juice) and early night snacks (and would have been able to enjoy alcohol too but we don't drink). Please note that Club Lounge access is not guaranteed anymore even if you get upgraded to a Club room, so it was really nice to have it on this property, while I was disappointed to get nickel & dimed at the Mexico City Intercontinental. We were happily surprised with a very well done decorations in the room, including balloons, a Happy Anniversary banner, dozens of post-it love notes all over the room and bathroom, a welcome letter, fruits and a fresh mango puree for me. Amaranta and her staff did a great job on this. Alejandro (Alex) was also great in answering our questions and giving recommendations while we were there. He also made sure that we had a better experience at the Mexican restaurant the 2nd night where the staff and manager were very nice and attentive so they got a good tip. The CONs: We were happy about the upgraded room, but would have preferred a double or a queen bed like our original booking. We don't like being too far away from each other in the bed, or having to crawl more to reach the bedside tables. The bathrooms also didn't have any exhaust fans, so when someone was doing the #2, it would stink up the whole room and would take a long time to dissipate. I also missed my bidet, which should really be a standard in all the top hotels worldwide, aside from the exhaust fan in the bathroom. We also chose a green-stay or no cleaning in our room until we left, mostly because my husband likes his privacy. Unfortunately, this means that we had to keep requesting to get our daily water (free for elites) and the amenities (toiletries and towels as needed), and on some days they kept forgetting to bring them up after I called. I had to leave without shower one day because I ran out of shampoo and conditioner, and when we came back it still wasn't delivered like I instructed, even after calling again. We learned the lesson at the next hotels, and requested to have all the extra amenities, water and towels delivered the first day, so we don't have to keep calling them every day. The Italian restaurant is also nothing special except being located inside a high-class hotel so it is overpriced. We expected good service in this nice restaurant, but not only they didn't check on us after we got the food (and the pasta was too hard, not even al dente yet, mostly undercooked), they mostly ignored us even after multiple attempts at hailing them. My husband already finished his food before the manager or some other uniformed guy finally talked to us, and by then I already lost my appetite. They also took forever finishing up and giving us the final bill. They can't say that there were too many other customers because there was only one other group there the whole time, and aside from the cooks, there were 4 other staff members that we saw including the nice lady who was the first to attend to us before the waiter took over. After waiting 15mins, we had to hail what we think was the manager again just to get our bill so we could go.

I was in this hotel for two nights and I enjoyed the service, the people and the hotel. Only negative point is the lack of isolation in the wall, so you can hear too easily the noise of another guest. There are two restaurant, with good food. The breakfast is typical Mexican, I liked it. I will probably come back.

Trusted this hotel because being “in relative” with the big brother in Mexico City (at least it’s what I now GUESS after my experience)! Huge mistake. The whole hotel is worn out (who cares if the Reception Hall looks good, as some of the reviews point out?? Am I maybe gonna stay in the reception area during my stay???!), and the level of cleanliness is poor to say the last. Forget about communication: nobody speaks english, and when they do, be sure of total misunderstandings on anything u might ask. Breakfast is very local-oriented (where’s the “intercontinental-ity”) and if u want an omelette or scrambled eggs u’ll need to order that apart! Haha what a joke! Even a bread toaster is missing, and u’ll have to ask them to do it for you (with the result your food, meanwhile, will geet cold). Waiters asked so many times for the bill EVEN WHEN I WAS STILL EATING: I mean seriously?!? The general impression we all had (I was there with a number of colleagues) is that they hired ppl “last minute” cuz they knew they were gonna have a pretty packed situation being the weekend a busy one in town due to a Festival. Totally clueless on what they were doing or asking. Oh, fun thing: my minibar (I had the Governador Suite) was total empty but the menu of what it had to contain was there! Obviously I called and asked to fill it up (together with blankets for my bed cuz for some weird reason they were missing), but nobody did anything about it. To conclude with: called room service at 22:30: “sorry Sir, no hamburgers left. Only pizza!” Sigh. Never ever ever again!

I️ went again to the Hotel and was happy with there staff .. there give me access to the lounge, there saying you not have an automatic access even you are a sphere member .., the rooms are ok nothing special..

The hotel is an old property but this should not affect your stay here. The rooms are decent. The cleanliness is decent. Every room has a balcony. We got ours with a view towards popocatepetal. However, could not catch the view as it was cloudy. The bed is nice, soft and comfortable. The hotel has a heated pool which was good but the service for the towel took some time. But we can ignore that. overall a beautiful hotel to stay in at a reasonable cost.

This hotel has an excellent standard, as I already posted. However, there is an aspect I must point out, which can be very annoying: the constant “pro-tip” attitude of some waiters. All staff are very nice and friendly, but there seems to be a ubiquitous and constant attitude towards tipping (the word for tip in Mexico is “propina”, so that you are familiar with what I am posting). A specific example is what happens during breakfast. I always book my room with breakfast. This means, when I check in, I receive “breakfast-tickets” for my entire stay. In the breakfast-tickets, the following information is included: name and surname, date, room number, and my signature. When I arrive at the breakfast room, I deliver the breakfast-ticket to the waiters. Still, when I leave, they insist to make me sign a bill, where I need to write down my name, my room number, and sign it… this is redundant. Once I asked one of the waiters the reason for this, the answer was: “You can give us a tip, sir”. Thus, the whole purpose of the bill-signing process is just to tip them… I have explained the waiter that I have the breakfast included in my stay, and that I help myself of everything, therefore I see no reason to leave any tip. For your better understanding: this hotel has a self-service buffet, where you help yourself of everything. I am a very independent person, and like to take care of myself. This is the normal standard in Europe and I am used to it. Of course, the waiters will always offer themselves to serve you coffee, or get you “anything else”. Which I do not need to accept, since the buffet is so generous, that I can get everything myself. Still, the waiters come repeatedly to the client’s table, and ask every five minutes if “everything is OK?” and “can I bring you anything else?”… In one of the days (it was already after the short dialogue mentioned above), as I was leaving the breakfast room, a waiter came ridiculously crossing the breakfast lounge running after me, to get the bill signed and hoping to get his tip… Please stop this procedure! It is very annoying and sad. A hotel of your category does not need to promote this culture among waiters. Pay them a bit more, in order to relieve them from the pressure of constantly trying to be tipped.

Intercontinental stands for quality, fine restaurants and great service, and this hotel has them all. Everybody was very helpful and nice, rooms are big and confortable Restaurants for breakfast are normally good, dinner at its big restaurant was very good but not great.

I've been coming to this hotel since October 2016 for at least a week per month (on average). They offer complimentary valet parking for people driving themselves. It's on a great location if you're wanting to step out to go downtown Puebla or the famous Ave. Juarez (great restaurants there). The people are great and the service is awesome. Special thanks to Maria Fernanda and her colleagues Yuori (probably misspelled his name though) and Aurelio. There really aren't any bad rooms in the hotel, I've had several at different floors and different sides of the hotel. Only thing I have noticed over time that there are some showers that take a while to warm up. There are 2 restaurants in the hotel and also a separate menu for the bar. You can order food from all restaurants in the bar though. Personally I like the Italian restaurant the best, the Mexican restaurant has good food but I haven't eaten there often enough. But if you want something simpler the bar menu is good too (I challenge people to eat the Dream On Burger and finish it). I have 2 issues with this hotel, if you're willing to call them that: 1. For some reason it seems that the hotel isn't very good in maintaining their inventory of beverages (simple Negro Modello they ran out for 2-3 days). For a hotel this class (highest in IHG group) they shouldn't have this issue. I raised this issue with one of the managers (Stephania I believe) and the issue was resolved the next day, so good job on that. 2. The internet is just horrible. I think 3G on my iphone is faster than their internet. When I asked though, they are working on upgrading all the rooms and have started on the 1st and 2nd floor. So hopefully when I'm back this issue is mute. Then I have a sidenote for management. The owner of the hotel should really treat his people with more respect. I understand he is the owner but there is no reason for him to wistle / snap his fingers to people serving while they are helping other guests. If anything, the owner should have more patience than guests.

Blvd Hermanos Serdan 141 Puebla PUE

Hotel highlights

  • Free in-room WiFi
  • Free valet parking
  • Onsite dining
  • Spa

Within a short walk of Fuente de los Frailes, InterContinental Presidente Puebla is within 2 miles (3 km) of Cuexcomate Volcano. This 200-room, 4-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. Located centrally in Puebla, it's also near National Museum of Mexican Railroads and Uriarte Talavera.


Enjoy dining at one of 2 onsite restaurants including La Cocina de los Angeles, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6 AM to noon.


All 200 air-conditioned rooms provide minibars, coffee makers, and free weekday newspapers. Guests can expect wired Internet, free WiFi, and 42-inch LCD TVs with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include video-game consoles, safes, and ironing boards.

Property features

Guests of InterContinental Presidente Puebla enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. There's free valet parking, as well as an airport shuttle for a fee (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a rooftop terrace, WiFi in public areas, and 33 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 522 reviews