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InterContinental Presidente Puebla

4.0 out of 5.0

Recent guest reviews

Great hotel with a decent location. Stayed here for 1 week and the staff took really great care of me. I purchased a rate that included breakfast each morning which was worth it. Hotel has a nice restaurant and bar. If you are looking for additional food offerings there is a large shopping area just a few minutes away from the hotel ($2.50 USD with Uber). I have stayed at other hotels in Puebla and this is one of the best.

Presidente InterContinental is conveniently located a few minutes drive from the city center and the business district. The hotel is beautiful, with an elegant lobby and different high-end restaurants. The service is excellent (up to the IHG international standards), and rooms extremely comfortable. Definitely the best place to stay in Puebla, either for business of for pleasure.

It was during one year 5 or 6 times I was on this Hotel , and I'm glad to say that it is so good , service, food , bar etc. it makes a big difference when you feel welcome and well attended. I highly recommend it for business trips or vacations.

I had never stayed at an Intercontinental before but went with a friend who is an Ambassador member and LOVES the brand - I was expecting something really great, and this location just wasn't it. We reserved Club Level and as part of the reservation, paid for breakfast in the main restaurant instead of just the continental offered in the Club Lounge. However, it wasn't horrible. First the good: 1. The lobby was beautiful. 2. Valets, doormen and concierge were excellent, friendly, helpful. 3. Room service was fast and tasty. 4. The entire staff was unfailingly polite when we had to ask for assistance. Often. 5. We both thought the kid friendly food table options for breakfast in the Club Lounge were a good idea. Now, the not so good - and these are all relatively minor things, but they were amenities we expected as part of our plans or little problems that just kept coming and added up to an experience where overall we were just wondering "what next?" 1. Club Check-In was not offered and as far as we could tell, that desk was never staffed. 2. We only received one key at check-in until we asked for another. There were clearly two of us. In hotels where one card needs to be inserted for lights, even one for one guest really isn't convenient. 3. When we got our keys, we were not directed to the correct elevators. We ended up wandering and when we did find an elevator, it was to a wing for the meeting rooms, which was in no way connected to the guest rooms. Getting lost wasn't a fun way to start our stay. 4. One robe and slippers - again, two people. 5. The Ambassador members should have fruit waiting for them in the room, that never appeared. 6. No shower gel, but two shampoos. One time we figured it was just an oversight off the housekeeping cart, but the second day it happened again. No soap? 7. The tub was damaged and had been spackled - that is never a good look. 8. Club Lounge was not prepared to open for Happy Hour - and it appeared as if they weren't going to we went down to the lobby and asked why there was nobody staffing. 9. We understand that ice in beverages is not a given in Mexico, but when we asked for ice for ours in the Lounge, the response was simply, "no, we don't have any." My friend responded that she was sure they did have ice somewhere in the hotel and our waitress asked if we would like her to go get some. Um, yes? Please? 10. The outside deck area of the lounge has cabanas that are completely damaged, paint missing, just look awful. There's also a plastic storage shed out there. Why? 11. One red wine, one white wine, a couple of beer choices - unexpectedly slim pickings for drink offerings. 12. There is an ice bucket in the room, but no ice machine. We were told we needed to go to the hotel bar three floors down to get that (we saw later that the instructions in the room are to call for it to be brought up). Just don't have an ice bucket in the room. 13. Breakfast at the restaurant really wasn't much more than the Lounge in terms of food options and also came with a dirty napkin and 2-3 repeated requests for milk for coffee, which never came. We left mid-meal and went to the Lounge, much better. We didn't even think of trying to use our second day's reservation in the restaurant. The corporate office really should look into this location. The staff is super nice but there are some deficiencies that are really impacting the brand.

Had a family trip on Easter Holiday and the hotel service was excellent: early check in available, good breakfast buffet, clean and comfortable rooms. Would totally recommend it for leisure and family trips.

I really liked this hotel. It's unique and the construction style fits with the area. Loved the pool courtyard, entry and more. The staff really goes out of their way to please. I noticed a few reviews were harsh on the rooms, but it really wasn't like that. The rooms are a bit austere but the whole setting, halls, doors, etc are very nice. The bathroom was beautiful. My only concern was not knowing how to work the lights.

We stayed at the hotel for 3 nights during a touring vacation of Mexico. The check in was very professional and our club rooms were in great condition We made use of the club lounge every evening for snacks and drinks and twice retired to the bar to have dinner. Te breakfast in the club lounge was more than sufficient and avoided the mass of people normally found in the main restaurant buffet. A final word goes to the consierge staff who went out of their way to provide us with detailed instructions of what to visit and how to get there. .

Very pleasant hotel, well furnished with excellent service, as you would expect. My only possible criticism was that the sound-proofing in the rooms wasn't perfect. It was nothing scandalous, but it was a bit too easy to hear people in the corridor. That's only a minor criticism of an otherwise lovely hotel.

The room is shabby - the carpet has seen better days, there are no decorations on the walls, the furniture is rather old, the sink in the bath looks worn out. In Short, the room needs renovation. The hotel entrance and the public areas look nice and clean.

This hotel has a nice mix of facilities. The restaurant has excellent food, the rooms are ideal for business travelers and the grounds/pool area is a nice place to relax. I would recommend to anyone visiting Puebla.

Blvd Hermanos Serdan 141 Puebla PUE

Hotel highlights

  • Free in-room WiFi
  • Free valet parking
  • Onsite dining
  • Spa

Within a short walk of Fuente de los Frailes, InterContinental Presidente Puebla is within 2 miles (3 km) of Museo del Ferrocarril. This 200-room, 4-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. Located centrally in Puebla, it's also near Cuexcomate Volcano and National Museum of Mexican Railroads.


Enjoy dining at one of 2 onsite restaurants including La Cocina de los Angeles, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with breakfast, served for a fee from 6 AM to noon.


All 200 air-conditioned rooms provide minibars, coffee makers, and free weekday newspapers. Guests can expect wired Internet, free WiFi, and 42-inch LCD TVs with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include video-game consoles, safes, and ironing boards.

Property features

Guests of InterContinental Presidente Puebla enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. There's free valet parking, as well as an airport shuttle for a fee (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a rooftop terrace, WiFi in public areas, and 33 meeting rooms.

Room options

Deluxe Room

King 1 | Sleeps 2

Club Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Club Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 467 reviews