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InterContinental Presidente Puebla

4.0 out of 5.0

Recent guest reviews

Good hotel, good service, big and comfortable rooms. Unfortunately needs better maintenance: a bulb in bathroom was not working, the painting on ceiling was ugly, on the corridor the smell was not that good...

Worst stay I’ve ever had in an Intercontinental hotel. My family came to stay here for a wedding. The air in the rooms doesnt work, some rooms smell bad, the mini bar is locked, the night of the rehearsal dinner there was no hot water...

Good hotel near downtown Puebla. The rooms are a bit dated and need updating. The AC is one of the older thru the wall unit and was a bit of a challenge locating the remote and getting it to work. What makes up for the room is the breakfast - scrumptious with a huge variety. The baked pastries and cakes were excellent. I would recommend staying here though and you will be impressed by the outside and lobby that give you the feeling of being in a high end resort. Paid $95 per night.

I stayed in the hotel for two weeks and it was just great. My room was very nice, spacious and I really felt well there. Breakfast in the morning was good ith sufficient choices. Waiters are always willing to take up additional orders for omelettes, scrambled eggs, etc. Pool area was great to relax. Bar in the evening served great Margharitas. The interior of the hotel was just great with old type furniture you owuld expect to see in Mexico. Easy to walk to the shopping mall or to the Avenida Juarez for dining out. Great REstaurants there. All in all - Great stay!

The PROS: The hotel is great and so is the rest of the staff. They are extra nice and the facilities are good. We were celebrating our 7th Wedding Anniversary and an upcoming graduation (next month), so my husband emailed them about it. Not only did I get a room upgrade (which was guaranteed as an IHG Platinum Ambassador elite), we also got Club Lounge access so we enjoyed the free breakfast (with lots of fruits and juice) and early night snacks (and would have been able to enjoy alcohol too but we don't drink). Please note that Club Lounge access is not guaranteed anymore even if you get upgraded to a Club room, so it was really nice to have it on this property, while I was disappointed to get nickel & dimed at the Mexico City Intercontinental. We were happily surprised with a very well done decorations in the room, including balloons, a Happy Anniversary banner, dozens of post-it love notes all over the room and bathroom, a welcome letter, fruits and a fresh mango puree for me. Amaranta and her staff did a great job on this. Alejandro (Alex) was also great in answering our questions and giving recommendations while we were there. He also made sure that we had a better experience at the Mexican restaurant the 2nd night where the staff and manager were very nice and attentive so they got a good tip. The CONs: We were happy about the upgraded room, but would have preferred a double or a queen bed like our original booking. We don't like being too far away from each other in the bed, or having to crawl more to reach the bedside tables. The bathrooms also didn't have any exhaust fans, so when someone was doing the #2, it would stink up the whole room and would take a long time to dissipate. I also missed my bidet, which should really be a standard in all the top hotels worldwide, aside from the exhaust fan in the bathroom. We also chose a green-stay or no cleaning in our room until we left, mostly because my husband likes his privacy. Unfortunately, this means that we had to keep requesting to get our daily water (free for elites) and the amenities (toiletries and towels as needed), and on some days they kept forgetting to bring them up after I called. I had to leave without shower one day because I ran out of shampoo and conditioner, and when we came back it still wasn't delivered like I instructed, even after calling again. We learned the lesson at the next hotels, and requested to have all the extra amenities, water and towels delivered the first day, so we don't have to keep calling them every day. The Italian restaurant is also nothing special except being located inside a high-class hotel so it is overpriced. We expected good service in this nice restaurant, but not only they didn't check on us after we got the food (and the pasta was too hard, not even al dente yet, mostly undercooked), they mostly ignored us even after multiple attempts at hailing them. My husband already finished his food before the manager or some other uniformed guy finally talked to us, and by then I already lost my appetite. They also took forever finishing up and giving us the final bill. They can't say that there were too many other customers because there was only one other group there the whole time, and aside from the cooks, there were 4 other staff members that we saw including the nice lady who was the first to attend to us before the waiter took over. After waiting 15mins, we had to hail what we think was the manager again just to get our bill so we could go.

I was in this hotel for two nights and I enjoyed the service, the people and the hotel. Only negative point is the lack of isolation in the wall, so you can hear too easily the noise of another guest. There are two restaurant, with good food. The breakfast is typical Mexican, I liked it. I will probably come back.

Trusted this hotel because being “in relative” with the big brother in Mexico City (at least it’s what I now GUESS after my experience)! Huge mistake. The whole hotel is worn out (who cares if the Reception Hall looks good, as some of the reviews point out?? Am I maybe gonna stay in the reception area during my stay???!), and the level of cleanliness is poor to say the last. Forget about communication: nobody speaks english, and when they do, be sure of total misunderstandings on anything u might ask. Breakfast is very local-oriented (where’s the “intercontinental-ity”) and if u want an omelette or scrambled eggs u’ll need to order that apart! Haha what a joke! Even a bread toaster is missing, and u’ll have to ask them to do it for you (with the result your food, meanwhile, will geet cold). Waiters asked so many times for the bill EVEN WHEN I WAS STILL EATING: I mean seriously?!? The general impression we all had (I was there with a number of colleagues) is that they hired ppl “last minute” cuz they knew they were gonna have a pretty packed situation being the weekend a busy one in town due to a Festival. Totally clueless on what they were doing or asking. Oh, fun thing: my minibar (I had the Governador Suite) was total empty but the menu of what it had to contain was there! Obviously I called and asked to fill it up (together with blankets for my bed cuz for some weird reason they were missing), but nobody did anything about it. To conclude with: called room service at 22:30: “sorry Sir, no hamburgers left. Only pizza!” Sigh. Never ever ever again!

I️ went again to the Hotel and was happy with there staff .. there give me access to the lounge, there saying you not have an automatic access even you are a sphere member .., the rooms are ok nothing special..

The hotel is an old property but this should not affect your stay here. The rooms are decent. The cleanliness is decent. Every room has a balcony. We got ours with a view towards popocatepetal. However, could not catch the view as it was cloudy. The bed is nice, soft and comfortable. The hotel has a heated pool which was good but the service for the towel took some time. But we can ignore that. overall a beautiful hotel to stay in at a reasonable cost.

This hotel has an excellent standard, as I already posted. However, there is an aspect I must point out, which can be very annoying: the constant “pro-tip” attitude of some waiters. All staff are very nice and friendly, but there seems to be a ubiquitous and constant attitude towards tipping (the word for tip in Mexico is “propina”, so that you are familiar with what I am posting). A specific example is what happens during breakfast. I always book my room with breakfast. This means, when I check in, I receive “breakfast-tickets” for my entire stay. In the breakfast-tickets, the following information is included: name and surname, date, room number, and my signature. When I arrive at the breakfast room, I deliver the breakfast-ticket to the waiters. Still, when I leave, they insist to make me sign a bill, where I need to write down my name, my room number, and sign it… this is redundant. Once I asked one of the waiters the reason for this, the answer was: “You can give us a tip, sir”. Thus, the whole purpose of the bill-signing process is just to tip them… I have explained the waiter that I have the breakfast included in my stay, and that I help myself of everything, therefore I see no reason to leave any tip. For your better understanding: this hotel has a self-service buffet, where you help yourself of everything. I am a very independent person, and like to take care of myself. This is the normal standard in Europe and I am used to it. Of course, the waiters will always offer themselves to serve you coffee, or get you “anything else”. Which I do not need to accept, since the buffet is so generous, that I can get everything myself. Still, the waiters come repeatedly to the client’s table, and ask every five minutes if “everything is OK?” and “can I bring you anything else?”… In one of the days (it was already after the short dialogue mentioned above), as I was leaving the breakfast room, a waiter came ridiculously crossing the breakfast lounge running after me, to get the bill signed and hoping to get his tip… Please stop this procedure! It is very annoying and sad. A hotel of your category does not need to promote this culture among waiters. Pay them a bit more, in order to relieve them from the pressure of constantly trying to be tipped.

Room options

Deluxe Room

King 1 | Sleeps 2

Standard Room

Full 1 | King 1 | Sleeps 2

Club Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 532 reviews