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Highliner Plaza Hotel & Conference Centre

2.5 out of 5.0

Recent guest reviews

Arrived there late at night after the ferry trip from Port Hardy, we found the lifts weren't working and we had to carry luggage up 40 stairs to a substandard room. The girl on the desk said we could leave the luggage until the morning and someone will bring it up. The hotel needs updating particularly the beds, poor mattresses. Would not recommend this hotel.

Not satisfied for the amount of money it cost us to stay here. The hotel really shows it's age. There was no secure parking. We were told to "just park out on the street". We did see a dark underground parking area when we drove around the perimeter of the building ~ there was absolutely no way we were going in there! Looked very scary! Did not feel secure at all. The Lobby of this hotel was dirty, dark and dungeon like. Then when we entered our room, we were HIT with a terrible musty smell. The bathroom was even worse ~ the smell of urine was pungent in the air! with no bathroom fan. The water had a tinge of yellow color. Very dated, damp carpeting along with the two chairs that were both very badly stained with who knows what. We would NEVER stay at this hotel again. I will be sure to warn friends of this out of date, un-secure feeling, scary hotel.

Booked the room through Expedia and when I arrived I found I had the smokers room which I did not want and asked to be non smoking instead. The receptionist found one but I had to pay $25 more than the Expedia price. I was not impressed. She told me the smoking rooms have not been re-modelled which is why it was cheaper. One of the elevators was out of service (no sign telling us that) but luckily the waits were not long . The room was decent and the shower had a good flow. Only shampoo was available though it said it was conditioning shampoo. The radio alarm came blaring on at midnight even though I had not set it. I unplugged it. There was some noise heard from outside even if we were on the ninth floor. In the morning... the hair blower did not work at first but after playing with it for 10 minutes it came on. I will try another hotel if I'm ever in Prince Rupert again. Overall... an ok stay.

The hotel was dated, however it was clean. (My only feedback is the bedding wasn't pressed/iron. Wrinkly but clean and poorly made bed). However aside, the front desk ladies were great throughout the stay, the rooms are very large and comfortable and the view is unbeatable. I will stay here every visit to PR for work.

I walked into the lobby and notice how dated and unkempt the place was immediately. The lady was on the phone talking to a buddy and carried on 5 minutes before looking at me and helping me. The elevator was dirty and the moment I walked into the room an oder hit me. Then I saw the carpet from 1970 with crumbs and smelly stained chairs and luggage bench looked as if some person did #1 and #2 on all 3 with a hasty clean up. At 8 pm a huge party on the 4th floor with screaming from the balcony and St related in a fight between two drunk and violent men in front of the hotel. No one stopped it as there is no security there at all and only one employee in pm for the whole hotel. The next day a biker gang checked in on my floor and a party started that never stopped, I smelled puke in the hallway. Theintermittent WiFi was annoying and I couldn't do anything on my devices without it dropping every 2 minutes. The front desk sometimes just doesn't answer at all. They don't care. Very insulting and disgusting.

After arriving by ferry around midnight, we had an easy and uncomplicated check-in and a good night although it was noisy outside. The room was a little bit old but clean and everything worked. We were happy that it's so close to the ferry-terminal so we didn't have to drive far. Overall I would rate it a 3.5.

The room was clean and the staff were friendly, however without a/c you had to leave the balcony door open and listen to the traffic. Only one elevator was working and it made access slow. Toast and coffee for breakfast was $6.15 plus tip.

When you pay a very modest price for a room you don't expect to get the same quality as if you had paid for a four star outfit. Although the room and fittings were showing their age we had a comfortable stay and a good sleep before catching the ferry. Staff were helpful and friendly.

I booked in a rush without having time to do a full check. It was the only place I could find on the dates but ended up with a dirty, stained, smokers room even although Hotels.com know I am not a smoker. The room next door was boarded up which speaks a lot. Everything in my room was dirty. I feel a complete letdown by both Hotels.com and their subcontractor Expedia.com. Extremely overpriced for a doss house and will not be using these companies again.

Was not impressed at all with this hotel in Port Rupert. We stayed here as it was the only room we could find in Prince Rupert following a change in our travel plans because of the major washout on Highway 20. The room we had was on the 4th floor and it was very dark - 2 working lights only. It was dirty with cobwebs in the corners; furniture was broken and stained; patio door glass was broken; the curtains did not cover the whole window; bathtub was dirty and stained; side of mattress was stained; floors were filthy; wifi was very poor. My one positive comment will be that the staff on the front desk were professional and very polite.

815 1st Ave W Prince Rupert BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Highliner Plaza Hotel & Conference Centre places you within a 10-minute stroll of Chances Prince Rupert and Prince Rupert Fire Museum. This 94-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's in central Prince Rupert and also a short walk from Museum Of Northern British Columbia and Pacific Mariners Memorial Park.


Dining

Enjoy a bite to eat at First Avenue Bistro, the hotel's onsite restaurant. Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

All 94 rooms feature balconies or patios, coffee makers, and free newspapers. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.


Property features

Guests of Highliner Plaza Hotel & Conference Centre enjoy a fitness center, free WiFi in public areas, and 5 meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a conference center, a computer station, and free newspapers.

Room options

Traditional Room, 2 Queen Beds, Smoking, Balcony

Queen 2 | Sleeps 4

Traditional Room, 2 Queen Beds, Balcony, Mountain View

Queen 2 | Sleeps 4

Traditional Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

King 1 | Sleeps 2

Traditional Room, 2 Queen Beds, Refrigerator & Microwave, City View

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

41% of guests recommend this hotel

Total of 93 reviews