Highliner Plaza Hotel & Conference Centre2.5 out of 5.0
Recent guest reviews
Was not impressed at all with this hotel in Port Rupert. We stayed here as it was the only room we could find in Prince Rupert following a change in our travel plans because of the major washout on Highway 20. The room we had was on the 4th floor and it was very dark - 2 working lights only. It was dirty with cobwebs in the corners; furniture was broken and stained; patio door glass was broken; the curtains did not cover the whole window; bathtub was dirty and stained; side of mattress was stained; floors were filthy; wifi was very poor. My one positive comment will be that the staff on the front desk were professional and very polite.
I picked this place partly due to the price and the picture of the room. The old adage, "a picture is worth a 1000 words", is false. Very dated and a tired room and lobby! There needs some serious renos to be done. The washroom tap was very faulty and it was hard to find hot water. Very misrepresented and dirty, beds made 2x4s feel soft. They were very hard. Definitely would not recommend. On the other hand I looked at the Crest Hotel and it did not appeal to me. I talked to another couple and they said it was renovated and it was nice........
From the distance the hotel looks like some Cold War East German building standing tall on the harbor front. When checking in and out,the staff was most helpful and service minded. The room was worn, but spacious with a balcony and well cleaned.
There was no air conditioning and they did not have enough fans. We booked 3 rooms but only had a fan for one room. It was frustrating that staff at the front desk did not agree whether 4 people was their maximum per room or 5 people if it meant 1 was a child. The cots we asked for were left in the hallway. One of the rooms wasn't even big enough to fit a cot, unless it was placed right in the doorway completely blocking the door and bathroom. There were stains on the side of the bed. The wires for the heater was exposed. The bathroom lights got very hot in a few minutes, which is not necessary considering the room itself was already hot. Only one elevator was working. My visa was initially overcharged for the pre-authorization; I went back and asked a different agent the next morning and she couldn't figure out why there were extra charges. There were large stains in the hallway carpets.
I wouldn't stay at this place again. For the price you pay here you could get the same from a $65 dollar room. Not worth the money spent. This things wants me too at more info. I know this is an older hotel but is looks like they did nothing to this place ever
Worst service and stay, I've ever had, and thats saying something as a traveling business individual. I've stayed multiple times due to necessity and would rather stay in my rental vehicle if I have to do it again. 1. One of the two elevators was broken and due to cost of fixing or replacing it they are going to stay with only one elevator to service 16 floors. 2. The front desk staff are unhelpful, almost always gone, and are not worried about your stay at all. 3. My keycard only worked for one day at a time. I would have to go down to the front desk after my workday get my card recharged. Every. Single. Day. 4. Furniture is mismatched, cheap, in some cases broken. 5. Drapes were torn, as well as the balcony door off its hinges. 6. No A/C. Heat is managed at the front desk. You have to call down to have them turn it on and off. 7. No Smoke detector, which I'm pretty sure is a safety violation. There was just the back piece with the wires hanging down. 8. Fridge was half bar sized and just sitting against the wall with the broken microwave on top. 9. Maids did not replenish coffee or lids, just cups and sugar. 10. I stayed for 8 nights and my linens were never changed once, even after requesting it. 11. Three different people came to kick me out of the room at 12:01, when my booking was for 8 nights and 1 day. 12. Carpet was torn and filthy, walls were stained, roof had a hole in it and water stains. 13. They have WiFi but no hard line connection . It took me all day to send 6 emails. All in all I will never stay here again. And have informed my company who does regular business in Prince Rupert to never book one of our employees (500+) there again. This hotel needs new management, renovations, and an audit.
Hotel is not bad for a budget hotel, but it isn't in the best part of town any more. The rooms are adequate, ours had a balcony and overlooked the town and sea. The public areas are a bit unloved and would benefit from a bit of decorating. Outside, the whole building looks dirty, which gives an unfair representation. Only negative point is that there isn't any air-con and our rooms heating was constantly on. We just left the balcony door open and it soon cooled down. Stayed in Prince Rupert 3 years ago and then it was vibrant, busy and the people were friendly and helpful. This time there was a noticeable increase in the number of vagrants and down & outs. According to a local restaurant owner the town has a big problem with drink and drug abuse and, this time, it was clearly visible.
Only room left in town! Old, very tired and dirty! Front desk unwelcoming and lady was on a personal call the entire check in process. Room large with wonderful view, but carpet had not been vacuumed..dirty muddy boot prints across it; broken glass on balcony and just inside the patio door that did not close tight. Worn, skimpy towels and bathroom had an unpleasant sewage smell. Bed was comfy tho. Of the three lamps in the room only two worked and plugs for electronic devices hard to come by. Asked for a non smoking room but next door was the world's heaviest smoker..what hotel still has smoking rooms? After asking, never did get new light bulbs or the carpet vacuumed On check out, the front desk must have been all in a bad mood...not a word was spoken to myself or each other! Smarten up folks...you have an ideal location and such potential to do better Would NOT stay again
Last month I had to visit Prince Rupert for a couple of days on business and I stayed at the Highliner. Outside it looks a bit old but once inside it was very good - polite, attentive and good service (Desk & Restaurant). My room was a great size with a Balcony and amazing view over the water; the bed for me was great as I have a bad back so Hotel Beds can sometimes be an issue, not this one. Restaurant serve good basic comfort food and the service was wonderful. A plus for me was I could get my rental car on-site as National is based there. I will definitely stay again when I next might be in Prince Rupert.
The room was unbearably hot and didn't have AC. When I opened the balcony sliding door to cool off the room (27C @ 4:30), the lovely sound of an industrial fan serenaded me for the remainder of the night. Stay somewhere else! This was not worth the $135 per night.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Highliner Plaza Hotel & Conference Centre places you within a 10-minute stroll of Chances Prince Rupert and Prince Rupert Fire Museum. This 94-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's in central Prince Rupert and also a short walk from Museum Of Northern British Columbia and Pacific Mariners Memorial Park.
Enjoy a bite to eat at First Avenue Bistro, the hotel's onsite restaurant. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.
All 94 rooms feature balconies or patios, coffee makers, and free newspapers. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.
Guests of Highliner Plaza Hotel & Conference Centre enjoy a fitness center, free WiFi in public areas, and 5 meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a conference center, a computer station, and free newspapers.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 84 reviews