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Highliner Plaza Hotel & Conference Centre

2.5 out of 5.0

Recent guest reviews

I walked into the lobby and notice how dated and unkempt the place was immediately. The lady was on the phone talking to a buddy and carried on 5 minutes before looking at me and helping me. The elevator was dirty and the moment I walked into the room an oder hit me. Then I saw the carpet from 1970 with crumbs and smelly stained chairs and luggage bench looked as if some person did #1 and #2 on all 3 with a hasty clean up. At 8 pm a huge party on the 4th floor with screaming from the balcony and St related in a fight between two drunk and violent men in front of the hotel. No one stopped it as there is no security there at all and only one employee in pm for the whole hotel. The next day a biker gang checked in on my floor and a party started that never stopped, I smelled puke in the hallway. Theintermittent WiFi was annoying and I couldn't do anything on my devices without it dropping every 2 minutes. The front desk sometimes just doesn't answer at all. They don't care. Very insulting and disgusting.

After arriving by ferry around midnight, we had an easy and uncomplicated check-in and a good night although it was noisy outside. The room was a little bit old but clean and everything worked. We were happy that it's so close to the ferry-terminal so we didn't have to drive far. Overall I would rate it a 3.5.

The room was clean and the staff were friendly, however without a/c you had to leave the balcony door open and listen to the traffic. Only one elevator was working and it made access slow. Toast and coffee for breakfast was $6.15 plus tip.

When you pay a very modest price for a room you don't expect to get the same quality as if you had paid for a four star outfit. Although the room and fittings were showing their age we had a comfortable stay and a good sleep before catching the ferry. Staff were helpful and friendly.

I booked in a rush without having time to do a full check. It was the only place I could find on the dates but ended up with a dirty, stained, smokers room even although know I am not a smoker. The room next door was boarded up which speaks a lot. Everything in my room was dirty. I feel a complete letdown by both and their subcontractor Extremely overpriced for a doss house and will not be using these companies again.

Was not impressed at all with this hotel in Port Rupert. We stayed here as it was the only room we could find in Prince Rupert following a change in our travel plans because of the major washout on Highway 20. The room we had was on the 4th floor and it was very dark - 2 working lights only. It was dirty with cobwebs in the corners; furniture was broken and stained; patio door glass was broken; the curtains did not cover the whole window; bathtub was dirty and stained; side of mattress was stained; floors were filthy; wifi was very poor. My one positive comment will be that the staff on the front desk were professional and very polite.

I picked this place partly due to the price and the picture of the room. The old adage, "a picture is worth a 1000 words", is false. Very dated and a tired room and lobby! There needs some serious renos to be done. The washroom tap was very faulty and it was hard to find hot water. Very misrepresented and dirty, beds made 2x4s feel soft. They were very hard. Definitely would not recommend. On the other hand I looked at the Crest Hotel and it did not appeal to me. I talked to another couple and they said it was renovated and it was nice........

From the distance the hotel looks like some Cold War East German building standing tall on the harbor front. When checking in and out,the staff was most helpful and service minded. The room was worn, but spacious with a balcony and well cleaned.

There was no air conditioning and they did not have enough fans. We booked 3 rooms but only had a fan for one room. It was frustrating that staff at the front desk did not agree whether 4 people was their maximum per room or 5 people if it meant 1 was a child. The cots we asked for were left in the hallway. One of the rooms wasn't even big enough to fit a cot, unless it was placed right in the doorway completely blocking the door and bathroom. There were stains on the side of the bed. The wires for the heater was exposed. The bathroom lights got very hot in a few minutes, which is not necessary considering the room itself was already hot. Only one elevator was working. My visa was initially overcharged for the pre-authorization; I went back and asked a different agent the next morning and she couldn't figure out why there were extra charges. There were large stains in the hallway carpets.

I wouldn't stay at this place again. For the price you pay here you could get the same from a $65 dollar room. Not worth the money spent. This things wants me too at more info. I know this is an older hotel but is looks like they did nothing to this place ever

815 1st Ave W Prince Rupert BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Highliner Plaza Hotel & Conference Centre places you within a 10-minute stroll of Chances Prince Rupert and Prince Rupert Fire Museum. This 94-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's in central Prince Rupert and also a short walk from Museum Of Northern British Columbia and Pacific Mariners Memorial Park.


Enjoy a bite to eat at First Avenue Bistro, the hotel's onsite restaurant. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.


All 94 rooms feature balconies or patios, coffee makers, and free newspapers. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.

Property features

Guests of Highliner Plaza Hotel & Conference Centre enjoy a fitness center, free WiFi in public areas, and 5 meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a conference center, a computer station, and free newspapers.

Room options

Traditional Room, 2 Queen Beds, Balcony, Mountain View

Queen 2 | Sleeps 4

Traditional Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

King 1 | Sleeps 2

Traditional Room, 1 Queen Bed, Refrigerator & Microwave

Queen 1 | Sleeps 2

Traditional Room, 2 Queen Beds, Refrigerator & Microwave, City View

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

41% of guests recommend this hotel

Total of 89 reviews