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Best Western Northgate Inn

2.5 out of 5.0

Recent guest reviews

Rooms were not cleaned properly. Dirty underwater and socks left over from the last guest found on the floor. The staff immediately put us in a different much more upscale room but it to had not been cleaned properly. My wife found stains on the sheets, a horrific stain on the headboard 😱, large food crumbs on the floor and a half eaten pizza in the mini fridge!

Stayed snowy night and were exceedingly happy with the hotel. Very close to shopping at Woodgrove Mall and several restaurants within walking distance. Simple drive to multiple areas in Nanaimo. Staff excellent, service great, parking lot a little confusing but lots of free parking once you figure it out, rooms very comfortable , clean and quiet. (We were on the third floor away from parking lot). Breakfast was a nice surprise-not just cereals and toast but eggs, sausages, waffles as well.

Stayed here for three nights while working in the area. Staff were excellent, breakfast was not greatest but there are plenty of options near the hotel. I found the room was clean and noise level was average. The front lobby had been renovated and I believe other areas were as well but I didn't wander around so can't really confirm. What I will say is that the front desk staff are excellent. I needed to change my last nights stay to a hotel in Victoria and the front desk went above and beyond helping find me a place.

Staff are extremely helpful and pleasant; check in/ check out is fast and courteous. Breakfast is well thought out and presented- excellent value and helpful AM staff. Room are clean and quiet- the sound proofing and drapes work well, though in heating mode, some of the upper floor rooms take a bit of noise from the roof top HRV. Overall the new climate control works very well, in heating and cooling modes. Internet is fast and reliable; bathrooms are clean and water pressure/ temperature is good. Rooms are clean and tidy- the new finishes and fixtures are durable and comfortable. Beds and pillows make for a great sleep. Excellent location- central to all the important 'stuff', for me..

Great value and friendly staff. The breakfast was awesome when we expected a continental breakfast and got a nice dining room with eggs, sausages and waffles. Super friendly staff in all areas of the hotel. We asked for wine glasses and they had them waiting for us when we got to the lobby. All modern and new furnishings. Close to restaurants and shopping. We'll now stay there whenever we go to visit family and have already recommended to several friends.

The hotel renovations are awesome. Very good look to the exterior, lobby and rooms. Staff are friendly and the rooms are very clean and tidy. Lots to choose from on the breakfast buffet. The hotel is really close to lots of shopping and restaurants. Great location.

We had to come off the highway due to bad weather and we are so lucky to have found the Best Western Northgate. The staff are amazing, the rooms are wonderful and the beds are as comfortable as home. Coming back for sure!!

We chose this hotel as we were attending a social function in the vicinity and did not want to drive home that Night. The location was Ideal and easy to get to. The hotel far exceeded our expectations in all aspects. The front desk staff were extremely corial and welcoming. The lady in the breakfast room was one of the friendliest we've met in a room like this. The room was clean and it is obvious that the hotel has either been recently updated or is kept in excellent condition. Will definitely return.

The updated rooms are clean, beautifully decorated, and very comfortable. The staff at this Best Western has always been the reason we come back. With the added upgrade it is perfect. We took in a movie in the evening which is in the mall and a short walk from the hotel.

Very up to date decor in the Hotel, very friendly front desk staff. Great Breakfast available in a very spacious room. Many shops and restaurants close by. Easy access off highway and yet quiet location

6450 Metral Drive Nanaimo BC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a leisurely stroll of Woodgrove Shopping Centre, Best Western Northgate Inn is within a 10-minute drive of Winchelsea View Golf Course. This 73-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Frank Crane Arena and Arbutus Grove Provincial Park are also a short drive away.


Start your day off right with a free continental breakfast offered each morning.


All of Best Western Northgate Inn's 73 rooms are air-conditioned and have an array of amenities, including balconies or patios, refrigerators, and coffee makers. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.

Property features

Renovated in 2017, Best Western Northgate Inn offers a fitness center, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include express check-out and free newspapers.

Room options

Standard Room, 1 King Bed, Refrigerator

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 469 reviews