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Best Western Northgate Inn

2.5 out of 5.0

Recent guest reviews

This hotel is a very clean and modern hotel. Excellent service by the check in staff as well as the breakfast staff. Enjoyed our visit very much. The beds were very comfortable. We will be staying there again when in Nanaimo. I would not hesitate to recommend this hotel to others.

We stayed at the BW Northgate this past Weekend. Staff at the front desk were really nice and helpful. Lots of restaurants in the area to chose from and a big Superstore just across the street. Rooms were spotless. The whole hotel looks like it has been recently renovated as the tiles in the bathroom and carpet looks brand new. Fantastic breakfast with eggs, sausages, waffles, juice, yoghurt, bagels, toast and muffins. I would definitely stay here again! One of the teenagers travelling with us got stung by a bee and the front desk staff were super helpful and found some ointment to put on it. The front desk staff went above and beyond to help.

Quality accommodation with the usual excellent Best Western buffet breakfast, just off the Island Highway north of downtown Nanaimo. Many Nanaimo hotels tend to be noisy from traffic and this is the quietest one I have found. Bonus is the Superstore just a short walk across the street.

Very impressed with this Best Western. Clean, new looking rooms. Large second floor breakfast area with a good assortment. Most importantly, they have extra parking for trucks and boats. Would definitely stay here again.

I stayed at this hotel on the advice from a coworker who is also local to the island. This hotel is going under several upgrades and the room I was given was nice and clean but I dislike the end of the hall rooms and that was what I was given - and of course without fail I ended up having poor internet connection with this room, which simply is not acceptable in my line of work. Also, not all rooms have a microwave, which surprised me, however they will provide one upon request. The location is great, close to Superstore for groceries and also close to the Woodgrove Centre Mall which also is home to Purdy's of the oldest Chocolatiers in Canada. If you are visiting you must bring some of these boxes back as gifts! I was treated poorly by one front desk rep however one bad apple doesn't make the entire crate rotten...the hotel mgmt did acknowledged my concern/ dislike for my stay and turned my feeling on this hotel from negative to positive. I attached pics of what the hotel and surrounding area did appear like - I think this is good hotel for the price and recommend you try this location out!

We booked the Best Western Northgate using Aeroplan miles and were very pleased with our stay. My hubby was extremely impressed with the breakfast which was provided on the second floor: waffles, eggs, sausage, bacon, juice, toast, etc. in a large room with plenty of tables to choose from. Ample parking and very close to a mall for some great shopping. Very easy to find from both Highway 19A and Highway 19 and perfectly situated to access Nanaimo amenities. We would definitely recommend it (which we did immediately and our parents stayed there 4 nights and loved it).

This property is one of the best I've stayed at. Have stayed here multiple times and always find the staff amazing. Hotel has recently renovated and all of the upgrades are fantastic. Great location, excellent staff and breakfast is included.

For the most part Best Western hotels are good but the staff of Best Western Northgate Inn were a cut above the average Best Western. I had not been feeling well and the staff did everything they could to make my stay more comfortable.

Spent 4 nights in Nanaimo, and even though the hotel is on the northern edge of town and away from the centre, it's right across the street from a major mall and has a variety of good restaurants close by. Very attentive and courteous staff, great rooms, and good breakfast buffet.

Very high rating for all staff, room services, cleanliness, amenities. Beds were comfortable and rooms easily accessed. Staff responded quickly to all questions. Complimentary breakfast had lots of options. Lots of towels were available. The guest laundry very appreciated.

6450 Metral Drive Nanaimo BC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a leisurely stroll of Woodgrove Shopping Centre, Best Western Northgate Inn is within a 10-minute drive of Winchelsea View Golf Course. This 73-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Frank Crane Arena and Arbutus Grove Provincial Park are also a short drive away.


Free continental breakfast is offered each morning.


All of Best Western Northgate Inn's 73 rooms are air-conditioned and have an array of amenities, including balconies or patios, refrigerators, and coffee makers. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.

Property features

Renovated in 2017, Best Western Northgate Inn offers a fitness center, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include express check-out and free newspapers.

Room options

Standard Room, 1 King Bed, Refrigerator

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 400 reviews