Very limited and dining was inconvenient.
Love the Beach, decent resort!
The property looks nice but when you stay it is a different story. 1. Toilet leaked and was repaired but then the water in the tank ran and ran. We had to get another repair. 2. The air conditioner leaked to the point of needing a bucket to catch the water. Dripped all night long. 3. We had beach photos taken. Gabo was an late to the review of the photos. Our family of 10 waited an hour from our appointment time. He never shiwed up even after being called and stating he would be there in 5 minutes. 4. Smoking in public is against the law in Mexico. Smoking and vaping was allowed in and around the pool area. 5. Adult pool only was not enfirced. There were many many kids in the pool splasing and getting pool water in adult drinks. Nasty! 6. Rooms are only ckeaned every 3 to 5 days. There is much more but these are the main points. There is definitely room for improvement. With so many beautiful properties to choose from it is not necessary to settle for this one.
We had a lovely stay. The food was delicious and the staff were awesome. Erika and Felipe, in the buffet area, were very accommodating. Erika is definitely one of the hardest workers I’ve seen—that young lady needs to be promoted. She is very dedicated!!! The cleaning lady was awesome too. Overall, we had an amazing time. Super awesome service!!! All the staff deserve a raise—such great service!!!
Very comfortable and easy to find out way around.
Cool place to stay. Not like other resorts we have stayed at. Only had about 5 staff members that I felt went above and beyond. Food was a complete disappointment everything was covered in some sort of sauce. There were a few good items but the snack bar should not be better than the restaurants you need to make reservations for. Entertainment was super fun and silly. The grounds were awesome such a cool location. Just don't think we will be back.
The only and main thing that we did not enjoy about this property was the food. Terrible. A la carte restaurants had some good options, quality also not the best but the buffet food was terrible. Not many choices and made poorly. Otherwise I’d love this hotel! Staff was great, entertainment great, but like other reviews mentioned - the “timeshare” people were the absolutely worst. They trick you into talking to them upon check in which is so unnecessary and definitely do not need to do that, since it’s a waste of precious vacation time. Drinks were good and staff always smiling.
I have been staying at the Reef Playacar for last several vacations to PDC. Great staff, great location in a gated community, and reasonably priced.
The property is what you would expect for the age of it. The service was not good at all. The food was mediocre. But after realizing we left a phone there, we have not been able to have it sent to us even though they confirmed they have it. Either no one answers the phone or you get transferred to a line no one answers. This resort is not worth the money. We enjoyed our VRBO in Tulum much more than this “full service” resort.
Nice resort! Good was just ok
This is an amazing resort! It is quiet, relaxing, romantic, and all of the staff are welcoming! We stayed for 7 nights and have zero complaints. There was always a variety of foods available and even my pickiest eater found things she liked. The italian restaurant was our favorite! We booked a snorkeling tour through the Reef Marina with Matias. I would recommend any one wanting an excursion to see Matias. He was incredibly kind and great with the kids!
This is the fifth time I visited this hotel and it will now be the last. It has changed drastically! Nothing as advertised on their website. Food was the same everyday. No bacon or sausage for breakfast even though it states it on their website menu. Lunch and dinner were basically the same and was served daily. No real change. I paid premium (VIP) for the liquor that they do not serve as described on website (NO Crown Royal). The premium I paid was for Modelo beer in a can vs Modelo draft for all. No other variety! Not worth the extra money I paid. Also, the website menus for the "upscale restaurants" are not what is served! The jacuzzi is for VIP, however, small children were always in there .. jumping into the hot tub.. could not use and I was there for 8 days! Wasted money! The buffet hostess "Ana Rodrigues" was the worst and rudest staff member I have ever come across! The waiters tried to make up for that and most were courteous. HOWEVER, they were understaffed and service was very slow. The waiter name Pau was wonderful and he made an effort to make our experience enjoyable. We had booked 4 rooms for our family reunion.... all stated they would not return! Which is a shame as this had become our reunion place!
Just simply great and a lot fun.!!
Located in Playacar, The Reef Playacar Beach Resort & Spa - Optional All Inclusive is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 198-room, 3.5-star resort welcomes business and leisure travelers with a private beach, a marina, and a full-service spa.
Enjoy dining at Botticelli, one of 3 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.
Guests can expect free WiFi and 32-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies, refrigerators, and ceiling fans are other standard amenities.
The Reef Playacar Beach Resort & Spa - Optional All Inclusive features a private beach, a marina, and a full-service spa. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include an outdoor pool, a children's pool, and a gym.
Very limited and dining was inconvenient.
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you had a great time and we hope you give us the opportunity to host you again.Kind regards,Lizeth ArratiaHospitality Manager
Love the Beach, decent resort!
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are delighted to know you loved the beach and that overall you appreciated your experience.We hope to have the opportunity to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager
Dear guest,Thank you for sharing your rating about your stay at The Reef Playacar.It will be a pleasure to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager
Dear guest,Thank you for choosing The Reef 28 as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager
The property looks nice but when you stay it is a different story. 1. Toilet leaked and was repaired but then the water in the tank ran and ran. We had to get another repair. 2. The air conditioner leaked to the point of needing a bucket to catch the water. Dripped all night long. 3. We had beach photos taken. Gabo was an late to the review of the photos. Our family of 10 waited an hour from our appointment time. He never shiwed up even after being called and stating he would be there in 5 minutes. 4. Smoking in public is against the law in Mexico. Smoking and vaping was allowed in and around the pool area. 5. Adult pool only was not enfirced. There were many many kids in the pool splasing and getting pool water in adult drinks. Nasty! 6. Rooms are only ckeaned every 3 to 5 days. There is much more but these are the main points. There is definitely room for improvement. With so many beautiful properties to choose from it is not necessary to settle for this one.
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing a review about your experience.We regret to learn that in this occasion you left disappointed due to the details you mention in your review.We appreciate our guests’ feedback as it is really helpful to identify areas of opportunity.Regarding the smoking ban, we would like to mention that, since our federal government has banned smoking, we have been working hard to comply with the new regulations. Your comments will be shared with the Management to reinforce the information with all our staff.As far as the pool area is concerned, it is important to point out that as a family resort, we do not have an exclusive pool for adults.Furthermore, we offer you a sincere apology for the inconveniences you experienced in your room, rest assured that measures will be taken to prevent this from happening again.We hope you will give us a second chance to restore your confidence in our resort, it would be wonderful to welcome you back.Sincerely,Lizeth ArratiaHospitality Manager
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager
We had a lovely stay. The food was delicious and the staff were awesome. Erika and Felipe, in the buffet area, were very accommodating. Erika is definitely one of the hardest workers I’ve seen—that young lady needs to be promoted. She is very dedicated!!! The cleaning lady was awesome too. Overall, we had an amazing time. Super awesome service!!! All the staff deserve a raise—such great service!!!
Dear guest,Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review.We are delighted to know you had an amazing time in our facilities and that you especially appreciated the attention provided by Erika and Felipe. It is always gratifying to know that our guests left with such great memories.It will be truly a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
Very comfortable and easy to find out way around.
Dear guest,Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review.We are glad to know you enjoyed your stay.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
Dear guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay.We strive to provide our guests with a memorable and comfortable experience, and we regret that we fell short of your expectations in terms of dining options and convenience. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services.We hope to welcome you back in the future and provide you with a more enjoyable experience.Sincerely,Lizeth ArratiaHospitality Manager