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The Reef Playacar Beach Resort & Spa

3.5 star property
On private beach with outdoor pool, near Playa del Carmen Maritime Terminal
VIP Access

Choose dates to view prices

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Property video
Sauna, body treatments, hot stone massages, deep-tissue massages
Private beach, white sand, sun loungers, beach umbrellas
Garden

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar

Explore the area

View in a map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Garden View

  • 290 sq ft
  • Sleeps 2

View all photos for Room Premium with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium with Garden View

  • 290 sq ft
  • Sleeps 2

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(147 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Garden View

  • 290 sq ft
  • Sleeps 4

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium with Garden View

  • 290 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, The Reef Playacar Beach Resort & Spa is within a mile (2 km) of other popular sights such as Playa del Carmen Main Beach. This 198-room, 3.5-star resort welcomes business and leisure travelers with a private beach, a marina, and a full-service spa.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min walk - 0.2 miles
  • Playacar Beach - 3 min walk - 0.2 miles
  • Mayan Ruins of Playacar - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
  • Quinta Avenida - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪La Terraza - ‬13 min walk
  • ‪Turquesa - ‬9 min walk
  • ‪La Barra Artesanal - ‬8 min walk
  • ‪Don Rafael - ‬1 min walk
  • ‪Il Portico - ‬2 min walk

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playa del Carmen Maritime Terminal
The Reef Playacar Beach Resort & Spa features a private beach, a marina, and a full-service spa. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach resort include an outdoor pool, a children's pool, and a gym.
Guests can expect free WiFi and 32-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies, refrigerators, and ceiling fans are other standard amenities. Housekeeping is available on request.
A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

Can I book all-inclusive rates at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa has all inclusive rates that come with all meals and many onsite activities included. Activities include snorkeling, kayaking, and sailing.

How much does it cost to stay at The Reef Playacar Beach Resort & Spa?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at The Reef Playacar Beach Resort & Spa on Dec 1, 2025 start from $154.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to see close to The Reef Playacar Beach Resort & Spa?

This resort is situated in Playacar within a short 5-minute walk of Playacar Beach and also 19 minutes on foot from Quinta Avenida. You'll also find Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal within a short drive.

Is parking available on site at The Reef Playacar Beach Resort & Spa?

Yes, self parking is offered for free at the resort. Bicycle parking is also available for guests.

Is there a spa at The Reef Playacar Beach Resort & Spa?

Ome is the resort's spa and services include prenatal massages, Swedish massages, body wraps, and reflexology.

Does The Reef Playacar Beach Resort & Spa have a casino at the property?

No, The Reef Playacar Beach Resort & Spa doesn't have a casino.

Will I find an indoor pool at The Reef Playacar Beach Resort & Spa?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about The Reef Playacar Beach Resort & Spa?

This waterfront resort offers plenty of amenities for couples including a private beach, a beach bar, and an outdoor pool.

Are there hot tubs at The Reef Playacar Beach Resort & Spa?

No, but this resort does have a sauna.

Does The Reef Playacar Beach Resort & Spa have a restaurant that serves breakfast?

No, The Reef Playacar Beach Resort & Spa doesn't have a restaurant that serves breakfast.

Will The Reef Playacar Beach Resort & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at The Reef Playacar Beach Resort & Spa.

Does The Reef Playacar Beach Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this resort.

How far is the airport from The Reef Playacar Beach Resort & Spa?

The closest major airport to The Reef Playacar Beach Resort & Spa is Cozumel Intl. Airport (CZM), which is 21.2 mi away (279 minutes by car).

Are there rooms with balconies at The Reef Playacar Beach Resort & Spa?

Yes, every guestroom at The Reef Playacar Beach Resort & Spa comes with a balcony with some featuring garden views.

Does The Reef Playacar Beach Resort & Spa host weddings?

Take advantage of the wedding venue at The Reef Playacar Beach Resort & Spa if you plan to say "I do" during your trip.

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 462 out of 1010 reviews
Rating 8 - Good. 283 out of 1010 reviews
Rating 6 - Okay. 144 out of 1010 reviews
Rating 4 - Poor. 58 out of 1010 reviews
Rating 2 - Terrible. 63 out of 1010 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brisent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the experience was satisfactory, with the exception of the shore, which was heavily covered in seaweed due to the prevailing season.
Stayed 7 nights in Aug 2025

10/10 Excellent

Nathaly Valentina Haro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Aug 2025

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and made sure needs were met. The inclusive mea
Stayed 5 nights in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Limited food option Bed Comfort excellent
Stayed 3 nights in Aug 2025

10/10 Excellent

Nayelis

Stayed 2 nights in May 2025

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and intimate feeling. Natural location with lots of beautiful landscaping.
Stayed 6 nights in Jul 2025

8/10 Good

Maria Fernanda, Wilmington

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

6/10 Okay

Gloria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.
Stayed 1 night in Jul 2025

6/10 Okay

Ana De

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is stunning—lush greenery surrounds the buildings, creating a serene, jungle-like atmosphere that feels wonderfully remote. Our room was spacious enough to comfortably accommodate our family of four. Now, onto the drawbacks. The hotel’s location isn’t the most convenient. It’s tucked inside a gated community, and getting to town (about 1.5 miles away) isn’t easy. You’re left with two options: walk in the heat or pay a steep fee of 300 pesos (roughly $16 USD) for a one-way ride. We opted for the non-member all-inclusive plan, which came with some frustrating limitations. Bars for non-members close at 6 p.m., and after that, only member-exclusive bars remain open. That means no access to even a soda after 6 p.m.—a major letdown. The buffet food was forgettable, and the service was noticeably understaffed. It took 10 to 15 minutes just to get our drinks, with only one server assigned to each section of 10 to 15 tables. It felt chaotic and poorly managed. We won't be staying in this hotel again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Martin

Stayed 2 nights in Aug 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Mice and clean on the beach
Stayed 1 night in Jul 2025

10/10 Excellent

Ricardo

Stayed 4 nights in Jul 2025

6/10 Okay

Roberto Ramirez

Stayed 5 nights in Jul 2025

10/10 Excellent

LUIS ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 5 nights in Jul 2025

8/10 Good

Marco Antonio, Lynwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef is located in a gated community making it a very safe and beautiful place, even to walk in the night outside. The great staff and very clean facilities, awesome pools. Unfortunately I was not able to enjoy the beach, as this time of the year tit is full of sargassum. Also, they were doing some loud remodeling next to our room for a couple of days. One thing to look out for when making reservations, make sure the all-inclusive is part of what you are paying for. I though when Expedia puts in the description 'all-inclusive' it came with the price, but I was never given the option to select it, so I only got the room. At the Reef I was not offered that option either. Other than that, a great place to stay.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reef Vacation 7-11-25

It was awesome trip to Cancun specifically Playa del Carmen .Hotel was good not great Shower was cold mostvof the times and somebstuff had normal wear and tear. The Jungle view was Awesome Trees everywhere all types and some marsipuals walking the gardens The Buffet was Great at Chula Vista Breakfast we had many choices from eggs to mexican dishes and chilaquiles and were Delicious with the Salsas on top Tables Poolside make you feel rrally on Vacation. Swimming pools were nice and access to beach was delightful The club upstairs on Fridays was Totally kool with color coded headphones coordinated to the 3 DJs that are playing The Virtual Club is different but awesome experience and the bar tender was quick im making the drinks which help keep the flow moving .The Late Night Snack Bar hit the spot at 1:00 am tacos of fajitas de carne were recommended Alexis the gentleman was a pleasure to talk too and a Good Worker.... Liked thr place and will be returning in the future Thanks Reef Staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Kyndra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. It was nice and quiet. All the staff was friendly. We had no issues with our room or getting the assistance we needed.
Stayed 5 nights in Jul 2025

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Ok so if your intention is to do all inclusive and dine and drink here i guess its ok. But the food isnt the best let me tell you. If you want to eat anything outside of the resort its like a 30 min walk into town or a taxi ride. The staff isnt the most helpful but we encountered that type of vibe from locals all over playa del carmen. Maybe its a culture thing or an "annoying tourist " attitude. The beach is unswimable right now due to the sargassum thats all over the beaches its CRAZY. We were one of the few who had pink bracelets that marked us as "room onky" guests. The all inclusive foolks wear blue or gold. We were offered to attend a time share presentation in exhange for access to all inclusive for 24 hrs and massages. It was hard to walk put of that meeting and had to dodge 3 people before we were let go so beware of that also.
Stayed 4 nights in Jul 2025

10/10 Excellent

neilyn

Stayed 5 nights in Jul 2025

8/10 Good

Shady, Parker

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.
Stayed 3 nights in Jul 2025

10/10 Excellent

Naomie

Stayed 3 nights in Jul 2025

4/10 Poor

Joel Robert, Edmond

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food was very poor quality. The beach was covered with seaweed. The smell was like rotten eggs and they water was chocolate brown. The service and facilities were very nice though. We traveled to Cozumel and stayed there so we could get into the water.
Stayed 5 nights in Jul 2025

8/10 Good

Dante

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties gardens and landscaping is so beautiful and very well maintained.
Stayed 5 nights in Jul 2025

8/10 Good

Jose R

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Jul 2025

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot for a friends get together! The staff was very accommodating and fun! We especially loved Moses for the activities and Mauricio at the pool bar!
Stayed 5 nights in Jun 2025

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