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Mayan Water Hotel

3.0 star property
VIP Access

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Photo gallery for Mayan Water Hotel

An outdoor dining area with wooden tables and chairs, a thatched roof, and a view of a lake and greenery.
A modern interior with a geometric staircase and pendant lighting.
A corridor with a light-colored wooden floor, white walls, and black-framed windows.
A gym with exercise equipment, large windows, and a view of the outdoors.
A spacious indoor dining area with wooden tables and chairs, a thatched roof ceiling, and a large window offering a view of the outdoors.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710
  • Place, Playa Paraiso Golf Course
    ‪13 min walk‬
  • Place, Paradise Beach
    ‪19 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room

A modern hotel room with a wooden headboard, a large bed with white bedding and a green throw, a small bedside table with a plant, and a window with blinds.

Standard Room

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 2 Queen Beds

A hotel room with two beds, a ceiling fan, a window with blinds, and a nightstand with a plant.

Basic Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • Lake view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Mayan Water Hotel places you within a 15-minute drive of popular attractions such as Tres Rios Ecopark and Gran Coyote Golf. This 12-room, 3-star hotel has a water park along with free in-room WiFi and free self parking.

What's nearby

  • Playa Paraiso Golf Course - 13 min walk - 0.7 miles
  • Paradise Beach - 19 min walk - 1.0 mile
  • Quinta Avenida - 23 min drive - 14.1 miles
  • Playa del Carmen Main Beach - 23 min drive - 14.3 miles
  • Xcaret Eco Theme Park - 35 min drive - 20.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Alberca - Pool - Bar - ‬11 min drive
  • ‪La Laguna - ‬6 min drive
  • ‪Cena Trattoria By El Faro - ‬7 min drive
  • ‪La Fuente -Lobby Bar - ‬15 min walk
  • ‪Restaurante La Plaza - ‬16 min walk

About this property

Mayan Water Hotel

Guests staying at Mayan Water Hotel enjoy access to a water park, a gym, and a rooftop terrace. If you decide to drive, there's free parking. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, a hot tub, and an arcade/game room.
Guests can expect to find free WiFi and 43-inch Smart TVs with digital channels and first-run movies. Bathrooms offer rainfall showers and hair dryers. Other standard amenities include minibars, espresso makers, and ceiling fans.
Recreational amenities at the hotel include a water park (surcharge), a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 200
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Water park
  • Water skiing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for MXN 600 per pet, per night, plus a deposit of MXN 2500 per stay
  • Dogs only
  • 1 total (37 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults, and MXN 120 to 250 for children
  • Pet deposit: MXN 2500 per stay
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: MXN 200

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Mayan Water Hotel?

Mayan Water Hotel provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mayan Water Hotel?

As of Jul 27, 2026, prices found for a 1-night stay for 2 adults at Mayan Water Hotel on Jul 28, 2026 start from $81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Mayan Water Hotel?

This hotel is located in Playa del Carmen, just steps from Maroma Beach. You'll also find Playa Paraiso Golf Course and Virgen Beach less than a mile away.

Is there parking available at Mayan Water Hotel?

Yes, secured self parking is offered for free at the hotel.

Does Mayan Water Hotel include a casino on the premises?

No, Mayan Water Hotel doesn't have a casino.

Is there an indoor pool at Mayan Water Hotel?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What amenities will couples enjoy at Mayan Water Hotel?

This lakeside hotel offers plenty of amenities for couples including a restaurant, proposal/romance packages, and a bar/lounge.

Are there hot tubs at Mayan Water Hotel?

No, there isn't a spa tub at this hotel.

Does Mayan Water Hotel have a restaurant with a breakfast menu?

Yes, Mayan Water Hotel serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Mayan Water Hotel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Mayan Water Hotel for a fee of MXN 600 per pet, per night. The property also provides food and water bowls. A deposit of MXN 2500 per stay is collected.

Are there connecting rooms at Mayan Water Hotel?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Mayan Water Hotel?

The closest major airport to Mayan Water Hotel is Cancun Intl. Airport (CUN), which is 25.2 mi away (36 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.3 mi away.

Are there rooms with balconies at Mayan Water Hotel?

Yes, every guestroom at Mayan Water Hotel comes with a deck/patio and some offer lake and garden views.

Mayan Water Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 51 out of 96 reviews
Rating 8 - Good. 23 out of 96 reviews
Rating 6 - Okay. 7 out of 96 reviews
Rating 4 - Poor. 5 out of 96 reviews
Rating 2 - Terrible. 10 out of 96 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with a cable park
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Samuel

Liked: Staff & service
Staff were very friendly and helpful. But the room and amenties disappointed.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

elias

Liked: Staff & service, amenities, property conditions & facilities
Nice place to relax Very quiet
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an interesting place. Pros - great value Good rooms Clean No pool hot tub not working Cons. Isolated nothing around No English Snack bar shuts at 5:30 rather expensive
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wakeboarding was awesome and the staff was so helpful and friendly.
Stayed 15 nights in Jan 2023
Verified

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

ALBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ibis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Somayaji

Liked: Amenities
Wonderful stay if you want peace and quiet. For the rest ( fun, joy, food, play) look elsewhere
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Value option!

A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean.
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Pui Kim

Liked: Cleanliness, staff & service
The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money
Stayed 1 night in Nov 2023
Verified

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nice room. Restaurant services limited. The water park was quite empty. Good location for a visit to Joya, Cirque du Soleil
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel And staff are amazing and very helpful. They do have a restaurant within the hotel that’s open till 6 PM which serves good burgers. Hotel room was very clean. Only issue is that it is 20 minutes before Playa Del Carmen which i was not aware of, but other than that it is very quiet.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.
Stayed 1 night in Mar 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service
It was a nice and clean place, but the restaurant wasn’t open one of the nights we were there and there a no other options unless you have a car.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

Sherrie

Liked: Cleanliness, property conditions & facilities, room comfort
We found the place very clean but lacking services.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Emilio

All is good
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property clean and new, I love doing wakeboarding, I love Otis junior the dog . I dont like the equipment for wakeboarding, its a very expensive sport and the boards, biddings, safe jackets everything for it is very old and they are all broken
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Lovepreet Singh

Disliked: Cleanliness, property conditions & facilities
Terrible experience
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Stayed 1 night in Mar 2024
Verified

8/10 Good

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing… but that’s a wakeboard place so you could improve the conditions for wakeboarding. The equipment is horrible, horrible it’s not even usable, you should buy new equipment and open the beginner side… thank you
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't where the map indicated, and coming in late at night was dark.... But the staff waited for us for a late arrival (11:00pm) and helped us to our room. Room and accomodations were outstanding! Everything made more sense in the daylight when we left.
Stayed 1 night in Dec 2023