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Aparthotel

Casa del Árbol Condo

Property class: 3

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Photo gallery for Casa del Árbol Condo

A swimming pool with a white deck and railings, surrounded by a white building with balconies and a tree.
A modern living room with a built-in bench, large windows, and a water dispenser.
A modern living room with a sofa, a coffee table, and a dining area with chairs and a table.
A cozy seating area with a built-in bench, a water dispenser, and large windows offering a view of greenery outside.
A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • Breakfast available

Explore the area

View in a map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Place, Playacar Beach
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪7 min drive‬

Room options

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

A hotel room with a bed, two nightstands, a painting of boats on a beach, and a swan-shaped bedspread.

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Apartment, Multiple Beds, Kitchenette

A hotel room with a bed, a nightstand, a lamp, a painting on the wall, and a view through the window.

Superior Apartment, Multiple Beds, Kitchenette

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

A hotel room with a bed, a nightstand, a lamp, a painting on the wall, and a view through the window.

Junior Apartment, 2 Bedrooms, Kitchenette

  • 700 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Twin Bunk Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Exclusive Penthouse, 1 King Bed

A balcony with a table and chairs, large windows, and a sunset view.

Exclusive Penthouse, 1 King Bed

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Deluxe Penthouse, 1 Bedroom, Executive Level

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Ejidal, Casa del Árbol Condo is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 30-room, 3-star aparthotel welcomes guests with in-room amenities like kitchens, balconies, and dining areas.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Centro Maya Shopping Center - 11 min walk - 0.6 miles
  • Quinta Avenida - 4 min drive - 1.5 miles
  • Playacar Beach - 4 min drive - 1.5 miles
  • Central Square - 5 min drive - 1.8 miles
  • Playa del Carmen Main Beach - 7 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • McDonald's
  • ‪Starbucks - ‬17 min walk
  • ‪Vips - ‬15 min walk
  • Nativo
  • ‪Alux Restaurant - ‬14 min walk

About this property

Casa del Árbol Condo

Guests of Casa del Árbol Condo enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. There's free offsite parking, and an airport shuttle (available 24 hours) for USD 110.00 per vehicle roundtrip. Front-desk staff can assist with luggage storage, concierge services, and securing valuables. Additional amenities include express check-out, a terrace, and a garden.
Each apartment is air-conditioned and features a kitchen and a balcony or patio, and there's space to spread out with a dining area and a sitting area. A 32-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include a minibar, a ceiling fan, and a safe. Housekeeping is available once per stay.
Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer

Dining

  • Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 12 for adults and USD 10 for children
  • Minibar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping available once per stay
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 5 floors
  • Bicycle rentals
  • Built in 2018
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • Service fee: 4 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 12 for adults and USD 10 for children
  • Airport shuttle fee: USD 110.00 per vehicle (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Árbol Condo Playa del Carmen
Casa Árbol Condo
Casa Del Arbol Del Carmen
Casa del Árbol Condo Aparthotel
Casa del Árbol Condo Playa del Carmen
Casa del Árbol Condo Aparthotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Casa del Árbol Condo?

Casa del Árbol Condo provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Casa del Árbol Condo?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at Casa del Árbol Condo on Sep 4, 2026 start from $34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Casa del Árbol Condo?

This aparthotel is situated in Ejidal within a short 12-minute walk of Centro Maya Shopping Center. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Will I be able to park at Casa del Árbol Condo?

No, there isn't parking at the aparthotel but you'll find free parking.

Does Casa del Árbol Condo include a casino?

No, Casa del Árbol Condo doesn't have a casino.

Will I find an indoor pool at Casa del Árbol Condo?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Casa del Árbol Condo good for couples?

Amenities that appeal to couples at this aparthotel include a minibar, a kitchen, and free wired internet.

Are there hot tubs at Casa del Árbol Condo?

No, there isn't a spa tub at this aparthotel.

Does Casa del Árbol Condo feature a restaurant that includes a breakfast menu?

Casa del Árbol Condo offers breakfast (local cuisine) each morning for a surcharge though there is no restaurant.

Will Casa del Árbol Condo allow pets to stay free of charge?

No, pets and service animals aren't allowed at Casa del Árbol Condo.

Are there connecting rooms at Casa del Árbol Condo?

No, there aren't connecting guestrooms at this aparthotel.

How far is the airport from Casa del Árbol Condo?

The closest major airport to Casa del Árbol Condo is Cozumel Intl. Airport (CZM), which is 20.9 mi away (254 minutes by car).

Can I book a room with a balcony at Casa del Árbol Condo?

Yes, every apartment at Casa del Árbol Condo comes with a balcony/patio.

Casa del Árbol Condo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 173 out of 365 reviews
Rating 8 - Good. 96 out of 365 reviews
Rating 6 - Okay. 35 out of 365 reviews
Rating 4 - Poor. 23 out of 365 reviews
Rating 2 - Terrible. 38 out of 365 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Lisa

Liked: Cleanliness, check-in, communication
The hotel is clean and very simple, I liked having access to a full kitchen although this hotel is a bit far from the main attractions of Cancun and playa del Carmen if you do not rent a car. The staff was very nice .
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Thomas

Liked: Cleanliness, check-in, communication, listing accuracy
Internally the room was clean & presentable. No difference from previous stays. Very disappointed the elevator was not working, considering having to climb to the top floor with heavy luggage. Ouside balcony was in dire need of painting! Cleaning staff where exceptional, and other staff very friendly.
Stayed 14 nights in Mar 2026
Verified review

8/10 Good

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen
Stayed 5 nights in Sep 2022
Verified review

10/10 Excellent

nancy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything great for the price
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Safety, large apartments, friendly staff, groceries not too far away
Stayed 28 nights in Jan 2025
Verified review

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was great. More then expected. The staff was very friendly. We really enjoyed our time there. Only issue we had booked for penthouse as there was an elevator and after day 3 elevator didn't work so we had to walk all those stairs. I do realize fixing it was out of the employees control so we can't say anything bad or negative about that. Overall I believe we had a great stay. Exactly what we wanted away from the tourist zone.
Stayed 9 nights in Nov 2025
Verified review

10/10 Excellent

SALVADOR UBALDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
super happy, I just love the place.
Stayed 8 nights in Dec 2023
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities, communication
Personally it was so beautiful and I recommend
Stayed 5 nights in Jun 2022
Verified review

6/10 Okay

juan

Liked: Property conditions & facilities, communication
Outdated
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Very clean 👍
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Juan

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very dirty, horrible smell I can’t believe how this place is open, If you can choose another hotel do it Everything is in really bad shape the picture in this website is totally fake
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Adrianna

Liked: Cleanliness, property conditions & facilities, communication
I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.
Stayed 12 nights in Feb 2024
Verified review

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, communication
Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.
Stayed 9 nights in Feb 2024
Verified review

6/10 Okay

aldo

Disliked: Cleanliness, communication
Walls dirty, sheets with stains... needs maintenance.
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Lini

Disliked: Communication
It was about 7pm. There was no staff, the door was locked when we arrived, no communication before, and no one answering Waht’s app phone calls and texting. We only had eSIM. We waited half hour there and luckily other clients walked by and help make a call to the host, finally got in.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Piotr Krzysztof

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I
Stayed 7 nights in Jun 2025
Verified review

4/10 Poor

Jennifer

Disliked: Cleanliness
The room was dirty, still had clothes and trash from previous people, walls and doors were brown with dirt when should have been white, no signal on the TVs, locks on doors and windows flimsy, some broken or about to break….. gentleman at the check in was pleasant but was gone early and wasn’t back till late morning…. Just not what I was expecting from the pictures Should have read reviews better before booking
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything has been said on previous reviews.
Stayed 7 nights in Jul 2024
Verified review

2/10 Terrible

Jaime

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Verified traveler

Liked: Room comfort
The good: it was cheap and spacious. Large fridge and kitchen. The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort, communication
No hot water in the showers.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Samantha

Disliked: Amenities
The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.
Stayed 4 nights in Apr 2025
Verified review

4/10 Poor

MINERVA

Disliked: Amenities, property conditions & facilities
The room was on 4 th floor with an elevator that got stuck 2x my husband had to force the doors open. The beds were hard as rocks. The whole condo was infested with ants. No one at front desk before 8:30 am or after 7pm
Stayed 6 nights in Oct 2022
Verified review

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities, communication
This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle
Stayed 2 nights in Aug 2024

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