Microtel Inn & Suites by Wyndham Sainte Genevieve

Excellent hotel. We stay here whenever we come to Ste. Gen. Staff is always very friendly and helpful. Rooms are clean and beds are comfy. Close to wineries, shops and restaurants and Farmers Market which is held on Saturday mornings.

We booked 2 rooms back in March 2019. On June 28, we arrived a little after midnight and rooms 101 and 103 were given. Walking to our rooms there were dehumidifiers in the hall way. We didn’t think much about it until opening the doors to our rooms. We could smell a moldy musty smell. When we got in the bed the bed felt damp, carpet slightly damp in certain areas, the pad of paper on night stand was damp. After being in the rooms for 45 minutes we all had headaches and sinus issues. We went to the front desk and asked if we could be given other rooms. They were fully booked. We asked to speak to manager, the person had to be called. The manager, Sabrina, said well don’t you know that you are in a flood zone. We said no that we were from out of town. She said that they would not charge us for the rooms. We ask if they could assist in finding us another hotel. They would not assist us at 1:30 am. The manager said google for a hotel. Since this is the only hotel in St Genevieve they treat you like crap. You are better off staying in Festus at the Holiday Inn Express. They treated us a million times better and we would recommend them over Microtel.

Microtel Inn was clean, well-run and well-priced. It is on the edge of the oldest town west of the Mississippi River in Missouri. The beds were very good and the continental breakfast adequate. Perfect if you want to spend your money on the sites and save money on a good night’s sleep.

I travel on business 4-5 days a week, so I have certain expectations for what a good hotel should be. This hotel is OK but the poor service nullified what was otherwise an OK stay. The lobby computer doesn’t have MS Office programs so the young female desk clerk, rather than offer to print my 1-page spreadsheet on the office computer, told me my only option was the local library. Strike 1. Prior to checking out, I wanted to grab a cup of coffee for the road, since it was prior the scheduled breakfast hours. The coffee maker didn’t work, contrary to the check-in clerk’s statement that “fresh coffee is available 24 hours”. Strike 2. After the coffee incident, I walked to the front desk to checkout. 5 minutes later, the disheveled, unprofessionally attired male desk clerk asked me how long I’d been waiting, then explained that he had been on his “smoke break”. Strike 3. Hotel options in Ste. Genevieve are extremely limited, so it seems like Microtel treats their guests as a captive audience. Going forward, I’ll gladly drive the 25 miles from the Holiday Inn Express in Festus, MO because, from past experience, I know they value their guests.

Humidity is an issue here always, but this year particularly. The motel is trying to cover up the odor of humid air in the rooms with cleaning chemicals...not working...smells bad... housekeeping needs attention here... elevator dirty and smelly, too. Toiletries for one in a two-twin room! Glad to be out of this place... Coffee choices great!

Took a road trip in our Tesla Model 3 to visit family in the Ste Gen area. Called ahead to see if we could plug in overnight. The staff was friendly and showed us where we could plug in. Visited the Ste Genevieve winery but forgot a corkscrew to open the bottles. Front desk let us borrow theirs for nightcaps. Housekeeping did an excellent job. Breakfast is a good selection of breakfast staples.

We have stayed at this location in the past with no problems, but this time it was obvious they wer"e trying to cover up a moisture problem. My guess is that the sprinkler system went off accidentally sometime prior to our arrival, or they had some sort of leak/flooding. We went entered our room we noticed a definite odd smell, but we just chalked it up to "hotel smell", but when we took off our shoes we could definitely feel moisture in the carpet. There were no visible moisture beads, yet it was more than damp. The paper pad by the phone was damp as well. Later, we noticed dehumidifiers in the hallways. They should not have placed us in an area of the hotel that had recently been exposed to some sort of moisture issue. My husband is allergic to mold and he definitely had some sort of allergic flare up in the middle of the night. We would have asked for another room, but we figured the rest of the hotel was in the same condition and did not want the hassle of switching rooms for nothing. We will think twice before booking this hotel in the future.

Rooms are clean and comfortable. Front desk is very polite at check-in and check-out. My room was quiet from other rooms during my stay. The parking lot is easily accessible to the front door. There is a sense of security at both the parking lot and inside the motel.

This motel was very nice. Everything was clean. The front desk people were great. If I am back in this vicinity, I will be staying again. I would recommend this motel. The lobby could be marked better on the outside. That is the only thing that needs to be improved.