The St. Regis Deer Valley5.0 out of 5.0
Recent guest reviews
Jeez. Everything here was such a hassle. It was a lot of small stuff that after a while added up to a lot. 1. The funicular! It's super confusing to check in. You go to the bottom of the mountain and there's a valet, but no check in. You have to take an actual funicular up the mountain to the main property. There's no signs and the valets had to provide roundabout directions. I wasnt expecting this so I had a 3-year with no coat and arms full of bags. I had to take the packed funicular with people in full on snow gear - it was cold and confusing and uncomfortable. Once you get to the main property there's no signs directing to you reception. It honestly took a good 40 minutes to find reception. Oh oh oh. And sometimes the valet doesnt have your car at the top, so you have to ride this thing back down the hill to get it. 2. Our room wasnt ready until 6pm (check in is 4). They kept saying 15 more min, 15 more min. Had they said, you know what, "it's going to be 2 hours" we would have driven and gotten dinner for our said 3 year old. Instead we waited.... 3. It's actually moot anyway because the valet lost our keys until 7pm. After the hotel restaurant said they didnt have any rezos we did try to leave but couldnt. Yes, they found our keys. I felt like this was majorly downplayed by the manager. 4. Just a lot of other little things... $16 oatmeal bar in the morning, seriously? We booked a sleigh ride that picked up at another hotel, concierge said parking was free but it was $10 and we didn't have cash so we had to drive to an ATM. Concierge suggesting a sledding hill that was in Salt Lake City; Over 30 miles away!? Champagne event in bar daily at 530, but 30 min wait to even enter the bar? It doesnt seem like the right hand knows what the left hand is doing. There was so many unacceptable "what the heck" moments here, it was disappointing. This is only the third St Regis I've stayed at (we're SPG peeps, so usually Westins or Sheratons). This was so, so below par compared to the other St Regis properties. Perhaps my expectations were too high based on my other St Regis experiences. I tried really hard no to let it, but it really put a damper on our trip. So, yea. Super disappointed.
Just finish stay here and can’t say enough good things about this resort. First the resort sits in some of the most breathtaking scenery on top of ski slopes. The service was what you can expect at third world resorts where they basically treat you like a king but here in USA which is very rare even at 5 star resorts in states. They do everything for you here including carrying your ski equipment and putting your ski boots on for you. The hotel offers hot chocolate and s’mores in the afternoon. The only set back is there isn’t much food choices but the restaurant in the resort isn’t terrible. The hotel is a bit smaller than the Montage and has less amenities like indoor pool sledding but the service at the st Regis was exceptional. I also love the large lobby area where they serve hot chocolate. Would definitely come back.
I only write reviews if i have a significantly positive or negative experience. in this case my stay at the St Regis in Deer Valley was very disappointing. I have skied at Deer Valley many times over the years and have stopped at the St Regis and marveled at the location and the structure. A beautiful facility. Unfortunately, the service standards at the hotel do not match up to the ambiance. The majority of staff we encountered were foreign students from South and Central America. In speaking with them we learned they are in America on J1 student visas for 4 months. They are being paid $10-12/hour. While they were well meaning. They were not particularly well trained. This is a hotel charging $1000+/night. The expectation is that you will be helped by professional service personnel. We stayed on the top level with supposed butler service. We called when heading out to dinner asking that the sofa bed be made-up. A simple request (with a $50 charge). Came back to the room...hadn't been touched. Ordered breakfast for next morning delivery...specified delivery time....no breakfast. I could go on.....and on. Service standards just don't match the quality of the facility. Having now read other reviews (wish I had read them prior to our visit) I would suggest that management spend more time adequately training staff and then you would have to spend less time responding and apologizing for the substandard service. My advice....spend your money elsewhere.
To start with the only negative...we have now been to the St. Regis DV 3 years in a row and never have received an upgrade of any kind. They always say their occupancy is very high and no suites or upgrades are available. This year, we made sure we were not there during any sort of holiday - we went the Wednesday after Sundance...still no upgrades available. It is very unusual with SPG Platinum status to be 0/3 for upgrades. Now to the good - just do yourself a favor and stay here. The resort is amazingly beautiful; the staff are all very friendly, helpful, and polite; the ski-in/ski-out aspect of this resort puts it over the top -- the staff in the ski valet put on your boots for you, walk you to your skis outside, then off you go down the first run; and then take your boots off, store them for you, and hand you a bottle of water at the end of the day. Such a great service that it will be hard for us to ever stay somewhere that does not have a ski valet. The apres ski hot chocolate bar is indulgent and delicious. Housekeeping is literally the best I have ever experienced. Thank you, thank you for bringing back the express breakfast option in the library. We picked up a quick breakfast from here everyday except one. We also had breakfast at the J&G. Yum. Thank you also for adding more vehicles to the fleet used to run guests into town and pick them up. Having this convenience is one of the reasons we keep coming back. The spa is also lovely and relaxing. As I said, don't think about it anymore. Book the trip for the St. Regis Deer Valley, especially if you love skiing -- it is 5-star and the skiing is some of the best in the world.
My husband and I stayed at St Regis Deer Valley for 5 nights. From the check in with Michelle to planning dinners with Rikki and Ben to hanging at the bar with Emily, Rachel, Ryan and Sam, to evening s’mores with Grace, to all of the shuttle drivers, service and staff are tippetty top notch. We were treated like royalty. No complaints here. Thank you all!
I just returned from a quick stay at this property and all i can say was WOW! Everything was perfect and all the employees were incredibly friendly and helpful. This was my first time at this property but definitely wont be the last!
I get to stay at the St Regis about once a year. It is always gracious and comfy with superb service. The ski-in/ski-out capability makes it possible to get some turns in on a weekday when conference calls would otherwise sideline a planned day on skis. The hot tub and pool are wonderfully relaxing with no creepy vibe that sometimes develops at hotel pools. I think they have a new shampoo/conditioner that I may need to seek out to buy. The deep soaking tub in room is nice.
amazing hotel. ski valet was so cool, ski in ski out. they do champagne toasts by the fire pit outside in the evening for free! check it out. only complaint is that you can't snowboard at deer valley, but that's not the hotels fault. service was awesome, my room had full kitchen, fireplace, and balcony!
Stayed here with my brother over the summer, we had a grand deluxe with 2 queen beds. From when we entered to when we left, we felt like we were the center of attention and had constant care towards us. Decor: This hotel is beautifully decorated to reflect the ambience of the hotel and the area. They have struck a perfect balance between a luxury hotel and the rugged outdoors and nature lovers. This is a place that you can feel comfortable whether you are in a suite or sweatpants. This st. regis has a clear ambience that is more geared towards the adventurer, rightfully so though with it being right on the ski slopes. Room: Our upgraded room was plenty for 2 people. There is lots of room and the bathroom is huge. This would be perfect for a couple especially with a soaking tub opening up into the room. It was very clean though and had a gorgeous view overlooking the pool and ski slope (granted it was the summer). Everything around the hotel was very clean and the room was no exception. Amenities: We were coming off a hiking trip in Utah so we didn't get to fully utilize all of the hotel, but we did visit the pool and the fitness center. The fitness center was well equipped, it isn't the largest fitness center I have had at a hotel, but it had the necessities. When I say it is not the largest though, I mean that in terms of machines. In terms of space, it was very large which was nice because it didn't feel like I was interfering with other people as they worked out. After the fitness center we headed down to the pool. The pool area in general is very large and was nearly empty so we got great service when we ordered drinks. The one downside was that they were doing maintenance on the pool tiles around the pool's perimeter. While not ideal, it is understandable since the summer is their downtime. I especially want to return during the winter time though because they have a nice big swatch of grass that is connected to the ski hill for ski-in ski-out access. Dining: Not a part of this trip, but on a different trip, I had the opportunity to dine at the on-site restaurant, specifically in their wine vault. I had the house salad, filet mignon, and chocolate cake. It is difficult to find problems with any part of the meal. Everything from the food, to the wine, to the service was absolutely perfect. I only have two complaints. The first, with the filet mignon, they put a bit too much sauce on top of it and I think it overshadowed how perfectly done the steak was. It was good, but I would have preferred less sauce so I could enjoy the flavor of the steak more. My second complaint is simply that I couldn't have tried more things on the menu. Having been able to taste some of the food that people around me ordered, I suggest going with a group and ordering separate items because the food they have is absolutely phenomenal. Overall: It is quite difficult to find an fault with this hotel. There is always someone there to serve you yet you feel like you never see them until they are needed. I come back here anytime I am visiting Park City, this is a great hotel that I challenge you to not enjoy, because it is impossible.
I’ve stayed here three times in the past seven years and this place just never seems to meet the St. Regis Standard. For starters, the phone handset was really filthy and would stop working in the middle of ordering room service. The room service food was mediocre at best. The shower water temperature never stabilized during the whole shower. The TV didn’t work and we had to have engineering come to fix it. The shuttle service is really sporadic and we had to wait a long time for a ride. Because we are in Utah, the drinks are very weak.
- Steps from Deer Valley Resort
- Free WiFi in rooms and public areas
- Onsite dining
Located in Deer Valley, The St. Regis Deer Valley is adjacent to Deer Valley Resort with other popular attractions like Park City Mountain Resort within a within a few miles (5 km). This 174-room, 5-star resort welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and a restaurant. In the mountains, the resort is also close to Park City Museum and Kimball Art Center.
Enjoy a bite to eat at the resort's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
All 174 air-conditioned rooms feature minibars, free bottled water, and safes. Guests can enjoy free WiFi and LCD TVs. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night.
Guests of The St. Regis Deer Valley have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is available for USD 30.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this ski resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 872 reviews