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The St. Regis Deer Valley

5.0 out of 5.0

Recent guest reviews

This is a beautiful hotel that does a great job taking care of guests. The location is awesome and the access to the slopes is a real plus. They take care of families by offering kids things to do all day. A real plus.

Location is ideal for Deer Valley Skiers, and the investment in the property was top notch. Great Five Star: Service in the J&G Restaurant was superb, classy, perfect. The ski assist team (Skis, Boots, Poles) was fantastic, Concierge was excellent is providing service when needed. Pool area quite amazing but didn't like that they allow glassware in the area (and there was a lot of glass and kids, since it was school vacation week). The Hot Chocolate and Cider available during apres ski was a very nice touch. Poor: Staffing at the Front Desk, there was always a wait, the initial arrival wait was completely unacceptable.(The people working the desk were great) There was a billing issue after I departed (they charged the proper amount, as per folio, and then there was a mysterious add'l charge of 3K plus on a separate bill after I had departed), the St Regis Bar staff was overwhelmed and airing their dirty laundry in earshot about poor working conditions, the Champagne Sabering that they very much promote was 45 mins late on the date we chose to attend, which made our dinner reservation in town invalid.

There’s no question, this hotel is luxury on every level. And you truly get what you pay for. From before we even arrived, staff members like Rochelle who graciously and patiently gave me the lay of the land over the phone so I could share with my nervous, first-time kids, this hotel/resort got it right over and over. The other front of house faces...Brittany, Bruce, Ben concierge, and many I didn’t see repeatedly, were so welcoming!!! There were more terrific staff such as DK in JGs who would have cooked our meal himself if given the opportunity, Erik-the suit ski valet-who got down on his knees to buckle my daughters boots because it was a full house in the ski valet room, Michelle the s’mores gal (and kids club staffer) helped my teen boys enjoy the activity even from their too-cool sideline. And did I mention one afternoon we even got to meet a delightful silver medal Olympian-children’s book author? Speaking of the ski valet, wow. I hadn’t skied in 18 years and had I realized what I was missing at this gorgeous (fresh flowers gracing the lobby regularly) hotel and resort, I would have gotten here sooner! The ski team starting in Jans rentals, the boot bucklers who mostly weren’t in suits, the guys who laid your skis out for you, the team that loaded your gear to transfer to the Snow Park lodge for lessons, every member of the team was so well trained, friendly, helpful, welcoming and encouraging! They truly took the “hassle” out of the ski experience I grew up with. Unique to an amazing ski resort, daily hot chocolate and coffee by the ski valet, and a delicious 2-hour+ afternoon hot chocolate buffet complete with fresh whipped cream, chocolate shavings, marshmallows, heath topping, cider and more. And evening s’mores for 3 hours sent us off to dinner or greeted us upon return with smiles and more chocolate. Have you ever seen a s’more with Reese’s? Here you will! And not to be outdone by all the sugar, fresh Granny Smith apples, like the hand picked ones at the store, perfectly placed up front and near the elevators for just the moment you have a craving! And not to be outdone by the dining extras, the restaurant hit the spot for both breakfast and lunch. Our family room suite was fabulous, despite its outrageous price. The housekeeping staff did a great job keeping up with our family’s constant use of the coffee machine, wonderful toiletries, nightly turndown with chocolate, and general daily mess. The hotel common areas, lobby, terrace, shuttle waiting area, outdoor pool, and even the funicular building, were all beautifully, yet comfortably, appointed and well maintained. While I’d love to say St Regis was perfect, we experienced minor issues such as the fireplace starter battery being dead, a missing children’s robe, a runny ‘well done’ omelette. However while these issues would have been frustrating at another hotel, they were swiftly and graciously resolved as soon as they were flagged. Learning to ski for 2/3 of my kids was fantastic, yet even my 1/3 who didn’t think it was his sport (kid’s a swimmer in 100% indoor pool areas-how can skiing compare?!), they ALL can’t wait to return to St Regis Deer Valley. Talk about an ideal, all ages family vacation spot! We can’t wait to go back!

Since my last visit two years ago I was shocked at what has happened to this place. The resort has gone down hill faster than the skiers. For a thousand a night for Easter week get ready for not nearly enough staff to properly care for the guests and this behemoth resort. Towels and empty beer cans sit for half a day or more by the pool and hot tub. Coffee and hot chocolate cups patiently wait for someone in the lobby to throw them away, and the worn pillows on the well-worn lobby furniture is begging for an upholsterer or the dumpster. The guest room furniture is similarly long in the tooth and if you are unlucky enough to have a room facing the mountain, the snow cat will wake you at 430 in the morning as it's back up beep and diesel engine alert you that they groom this area of the mountain while the Regis guests try to sleep. Jean Jorge. Well what can I say. This overly fussy concession is not commensurate with a family ski vacation, and a $140 surf and turf entree is a joke. Lobster isn't even in season, so therefore it must be frozen. Nice. Get more staff, refresh the hotel, banish the middle of the night snow grooming machines, and get a simple burger, chili and beer concession and maybe you will se me again. I won't hold my breath.

This hotel deserves more than 5 stars! We had the best experience ever here. We were properly greeted when we arrived, and that set off our trip with a great beginning. The check in was easy and the clerk (Brittany) was very kind and welcoming. Our kids loved the hot chocolate and s’mores while I checked my family in. We had a connecting room to a family suite. Unfortunately when we got to our room, only the connecting room was ready. Never the less, we were still excited and became a bit hungry. The J and G grill offers a nice variety of lunch items, but service was a tad bit slow. The waiters were nice and efficient. Fatima was always smiling and made sure our waters were always full, which they were, and efficiently cleared our table when we finished. Later that week, my kids loved the smore making with the kids club people Michelle and Grace. Both of them were extremely kind and helpful to not only the kids, but also to the adults who needed help. They were always smiling, and talked about their favorite Disney characters and about the college program as my kids were teenagers looking into college. They both were of the kindest and most fun to be around people in the whole resort. Later though, when neither Michelle nor Grace were doing s’mores they had a younger man running it. I understand this, but Michelle and grace were both more adults than this kid, who may not have the skills that Michelle and grace possess like cpr and first aid, or if a situation happened he may not know what to do. From a parents perspective I would think that he would be a bit more careless especially when there were kids basically walking around the fire and he did nothing. This is just my perspective. Nonetheless, our butler service was very good minus a few things. The initial butler who greeted us couldn’t The understand my sons name. It’s pretty generic: Matthew. I understand English wasn’t his first language, but really? Then there was the head butler: Dakota. I didn’t appreciate his notes saying how he was upset he couldn’t drop off something. Do you think I care if you put the item in the fridge or handed it to me? No. Moving on, the breakfast was really lacking. The buffet was missing a few things like pancakes and when an item was out, they didn’t refill it. Really? But the staff including dk was once again fantastic. The entire ski valet crew helped us and did it very efficiently. Melanie was so kind and funny and made our experience the best it could be. Our final experience was with the front desk staff specifically Bruce. He held himself with the highest standard, and gave the best possible service he could and it shows. Thanks “DJ Bruce!” Nice job! Once again we highly recommend!

St Regis does a good job. Hotel is neat, clean, beautiful design. Staff is polite. But... At 5am I was wide awake and called Room Service for coffee. No answer. Ten rings. So I called the front desk. No answer. The operator. No answer. Bell stand. No answer. Concierge. No answer. I waited fifteen minutes and did it all again. No answer. At 6am I did it again. No answer at Room Service. Front desk did answer, though, and said they'd take care of it and run my order to Room Service. 24 hour room service is offered but...no answer. My room had a fireplace - cool. Not needed, but cool. But my room did not have a clock. Nor a radio where I can connect my phone and listen to music. Two seemingly standard items in a high-end hotel. Odd. Would I return? Yep. But deep flaws to the St Regis brand. Too bad, too.

One of the finest mountain resorts in the country. The room was 1400 sq feet and had it’s own butler. I had 2 balconies and the decor was magnificent. Made me feel like I was in Colorado in the 80’s befors it got too big. My butler was fantastic by the way. First class treatment from start to finish. Bringing the family back next time.

after a tough day on the slopes, we took the car up the hill to the St Regis bar and settled in for several well made drinks. Highly recommended as a way to relax after a great days skiing. attentive bar tender, who made great cocktails, largely with local spirits

This is probably the worst St. Regis resort I have stayed (and I have stayed in most of them). The quality of service is abysmal, poor housekeeping practices, almost non-existent Butler service, and minimal SPG recognition. For the price, I would classify the hotel as overrated.

We just had a fantastic stay at the St. Regis in Deer Valley. The service we received there was impeccable--from everyone helping with skis/boots to Stacey at the St. Regis Bar and Ben at the concierge. The location is great--you ski out right onto a nice green run but with black and blue runs nearby. Also, once you take the funicular down to the base you are a short walk to where the ski school meets. Very convenient that there is a Jan's onsite for ski rentals. We cannot wait to come back!

2300 Deer Valley Dr E Park City UT

Hotel highlights

  • Steps from Deer Valley Resort
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Deer Valley, The St. Regis Deer Valley is adjacent to Deer Valley Resort with other popular attractions like Park City Mountain Resort within a within a few miles (5 km). This 174-room, 5-star resort welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and a restaurant. In the mountains, the resort is also close to Park City Museum and Kimball Art Center.


Dining

Enjoy a bite to eat at the resort's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 174 air-conditioned rooms feature minibars, free bottled water, and safes. Guests can enjoy free WiFi and LCD TVs. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night.


Property features

Guests of The St. Regis Deer Valley have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is available for USD 30.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this ski resort include a fitness center, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 895 reviews