Avoid This Hotel at All Costs
If you’re traveling with family or coming from the Tri-State area, avoid Hilton Ocean City Oceanfront Suites. Our stay was completely mishandled, and Hilton failed to follow through on its own written promises.
While in the kiddie pool area with my 4-year-old daughter, an employee abruptly told all kids to get out of the hot tub because one adult complained—even though the rule hadn’t been enforced all day and the only sign was 15 feet away on a gate. When I calmly commented that enforcing this at 2 PM in August seemed unreasonable, he responded with a rude, sarcastic tone and a taunting “Have a good day, sir,” said in front of my daughter.
The next morning, he approached me again with an exaggerated, mocking “Good morning,” then laughed when I didn’t respond. This behavior toward a paying guest was unprofessional and completely inappropriate.
I reported everything to management. On October 4th, the Assistant GM emailed saying the issue had been “addressed” and that we would receive two complimentary Hilton nights as a goodwill gesture.
Months later, we have received nothing.
No follow-up. No certificates. No explanation. Even Hilton corporate, who was copied on the email, did nothing.
Bottom line: This hotel allows staff to behave unprofessionally, enforces rules inconsistently, and fails to honor written commitments. There are many better options in Ocean City—don’t stay here.