Ocean Front Suite
So... message to Orbitz first! I booked a “HIGH FLOOR” room through your website, however, when we checked in we were told we were on the 3rd floor! When questioned, they said people who arrived before us had taken the high floor rooms!! Check in not until 4pm, we arrived at 4:30!!! Since when was room allocation “first in best dressed”!! Why would there be “choice of room” at different prices online if you really don’t get to choose ???!!! Very dissatisfied Orbitz!!! HILTON?? I choose Hilton for their high standards... usually!!! This place had great amenities, great sized rooms, magnificent views... but very shabby, grubby, worn out building!!! Wall paper peeling off the walls, doors not closing properly, ancient dishwasher!!!! Being a HILTON HONORS member meant nothing either when I asked for a High Floor room as I had booked online!!! This hotel needs a complete decor upgrade!!! VERY DISAPPOINTING HILTON !!!!
Pool closed for construction. They should have informed us of that. This completely changed our stay
Let me start with saying we had a good stay overall but with few hiccups.
It was cool vibes , in close distance to all the places i needed to be at
Off hours (before 7:30am and after 9pm) it was impossible to get food. Pre-Covid I was told things were open longer. Just made the stay a little difficult but everything else was great.
The suites are amazing. I would have preferred daily room service without request. But besides that it was awesome.
The room was not beautiful. The filters in heating system very dirty. Whole room needed TLC. Dusty and old looking.
Great place. Would stay here again. We enjoyed the hospitality.
Property was right on the beach. It felt safe during this Covid time. It was much better than the previous reviews I had read.
The view was amazing and the room size was wonderful! Everyone was very professional and kind. The carpet was very dirty in the hotel room
Our granddaughter loved the splash park and we love the whole experience.
Located in Midtown Ocean City, Hilton Ocean City Oceanfront Suites is adjacent to Ocean City Beach and within a 10-minute walk of other popular attractions like Ocean City Boardwalk. This 225-room, 4-star hotel welcomes guests with 3 restaurants, an outdoor pool, and an indoor pool.
There are multiple options for onsite dining with 3 restaurants, including 32 Palm, which has ocean views. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.
The 225 accommodations feature kitchens and furnished balconies or patios, and there's space to spread out with living rooms. 32-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. MP3 docks, coffee makers, and free local calls are also standard.
Hilton Ocean City Oceanfront Suites features an indoor pool, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach hotel include a 24-hour gym, a spa tub, and free WiFi in public areas.
Ocean Front Suite
So... message to Orbitz first! I booked a “HIGH FLOOR” room through your website, however, when we checked in we were told we were on the 3rd floor! When questioned, they said people who arrived before us had taken the high floor rooms!! Check in not until 4pm, we arrived at 4:30!!! Since when was room allocation “first in best dressed”!! Why would there be “choice of room” at different prices online if you really don’t get to choose ???!!! Very dissatisfied Orbitz!!! HILTON?? I choose Hilton for their high standards... usually!!! This place had great amenities, great sized rooms, magnificent views... but very shabby, grubby, worn out building!!! Wall paper peeling off the walls, doors not closing properly, ancient dishwasher!!!! Being a HILTON HONORS member meant nothing either when I asked for a High Floor room as I had booked online!!! This hotel needs a complete decor upgrade!!! VERY DISAPPOINTING HILTON !!!!
Sheryl, thank you for being loyal to our brand and for taking the time to share your feedback. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We would also like to apologize for not meeting your expectations with our hotel and regret the issues you outlined. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It is never our intention to disappoint our guests in any way, and we will try our best to provide you with a room that best meets your needs. Boz Ayala - Guest Services Manager
Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Ocean City Oceanfront Suites. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Boz Ayala - Guest Services Manager
Pool closed for construction. They should have informed us of that. This completely changed our stay
Thank you for taking the time to share your feedback. We are sorry for not meeting your expectations concerning the pool. We hope you will visit us again and give us an opportunity to give you a much better impression of our hotel. Boz Ayala - Guest Services Manager
Let me start with saying we had a good stay overall but with few hiccups.
Thank you for being our guest. We are pleased overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Boz Ayala - Guest Services Manager
It was cool vibes , in close distance to all the places i needed to be at
Thank you for choosing Hilton Ocean City Oceanfront Suites. We are thrilled to learn you had a great stay and that you enjoyed our proximity to all the major attractions of the area. We value your business and look forward to your next visit. Boz Ayala - Guest Services Manager
Off hours (before 7:30am and after 9pm) it was impossible to get food. Pre-Covid I was told things were open longer. Just made the stay a little difficult but everything else was great.
Thank you for being our guest at Hilton Ocean City Oceanfront Suites. We are glad you liked many aspects of our hotel, and overall, your stay was enjoyable. However, we regret any inconvenience you had. It was our pleasure hosting you during your time in Ocean City. We look forward to your next visit. Boz Ayala - Guest Services Manager
The suites are amazing. I would have preferred daily room service without request. But besides that it was awesome.
We are so glad to know that your stay at the Hilton Ocean City Oceanfront Suites was exceptional, and we appreciate the excellent rating. It is great to read that you were satisfied with your suite, comfortable bedding, and cleanliness. Thank you for your valuable feedback, and we look forward to welcoming you back soon. Boz Ayala - Guest Services Manager
The room was not beautiful. The filters in heating system very dirty. Whole room needed TLC. Dusty and old looking.
Thank you for your review. We are sorry to hear the room you were in did not meet your expectations. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back on a future visit to Ocean City. Boz Ayala - Guest Services Manager
Mary, thank you for being our guest and for writing such a great review. We are so glad that our thoughtful hospitality and well-appointed accommodations exceeded your expectations and that you loved being so close to the ocean! We hope that your outstanding experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing Hilton Ocean City Oceanfront Suites. Boz Ayala - Guest Services Manager