I like the property, I came often. I was disappointed by the agressive behavior for one of the waitress in the restaurant when I took my breakfast. Hopefully I asked to change the waitress and the other one was so kind.
Very lovely place would definitely Recommend will definitely come back again
Compared to other hotels in Ocean City, this hotel had poor customer service. I expected it to be top quality, since it's one of the more expensive hotel around. The staff attitude was that of 'not wanting to be bothered.' Mind you, it is winter time mid-week and we were one of few guests staying at the hotel. There was no flexibility in checking in early or out late. We ordered room service. I was excited to try the food. Ordered shrimp risotto. It was not edible. No flavor, no seasonings, and the rice was not cooked properly. It was like bland wet uncooked rice. My biggest gripe is the lack of positive customer service. No one smiling, you just felt like they were bothered by your presence.
Ocean Front Suite
So... message to Orbitz first! I booked a “HIGH FLOOR” room through your website, however, when we checked in we were told we were on the 3rd floor! When questioned, they said people who arrived before us had taken the high floor rooms!! Check in not until 4pm, we arrived at 4:30!!! Since when was room allocation “first in best dressed”!! Why would there be “choice of room” at different prices online if you really don’t get to choose ???!!! Very dissatisfied Orbitz!!! HILTON?? I choose Hilton for their high standards... usually!!! This place had great amenities, great sized rooms, magnificent views... but very shabby, grubby, worn out building!!! Wall paper peeling off the walls, doors not closing properly, ancient dishwasher!!!! Being a HILTON HONORS member meant nothing either when I asked for a High Floor room as I had booked online!!! This hotel needs a complete decor upgrade!!! VERY DISAPPOINTING HILTON !!!!
Pool closed for construction. They should have informed us of that. This completely changed our stay
Let me start with saying we had a good stay overall but with few hiccups.
It was cool vibes , in close distance to all the places i needed to be at
Off hours (before 7:30am and after 9pm) it was impossible to get food. Pre-Covid I was told things were open longer. Just made the stay a little difficult but everything else was great.
The suites are amazing. I would have preferred daily room service without request. But besides that it was awesome.
The room was not beautiful. The filters in heating system very dirty. Whole room needed TLC. Dusty and old looking.
Great place. Would stay here again. We enjoyed the hospitality.
Located in Midtown Ocean City, Hilton Ocean City Oceanfront Suites is adjacent to Ocean City Beach and within a 5-minute walk of Planet Maze. This 225-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym.
Enjoy dining at 32 Palm, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect 32-inch flat-screen TVs with digital channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Kitchens, furnished balconies or patios, and MP3 docks are also available.
Hilton Ocean City Oceanfront Suites features an indoor pool, a lazy river, and a children's pool. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach hotel include a 24-hour gym, free WiFi in public areas, and a spa tub.
I like the property, I came often. I was disappointed by the agressive behavior for one of the waitress in the restaurant when I took my breakfast. Hopefully I asked to change the waitress and the other one was so kind.
Very lovely place would definitely Recommend will definitely come back again
Eugene, thank you for the five-star rating; we are delighted to exceed your expectations with everything we offer. All of us at Hilton Ocean City Oceanfront Suites look forward to your return. Logan Clark - Front Desk Manager
Compared to other hotels in Ocean City, this hotel had poor customer service. I expected it to be top quality, since it's one of the more expensive hotel around. The staff attitude was that of 'not wanting to be bothered.' Mind you, it is winter time mid-week and we were one of few guests staying at the hotel. There was no flexibility in checking in early or out late. We ordered room service. I was excited to try the food. Ordered shrimp risotto. It was not edible. No flavor, no seasonings, and the rice was not cooked properly. It was like bland wet uncooked rice. My biggest gripe is the lack of positive customer service. No one smiling, you just felt like they were bothered by your presence.
Elizabeth, thank you for sharing your experience. We regret not providing you with the hospitality we strive to show every guest, and we hope you will accept our apologies. We would welcome another chance to show you our commitment to exceptional service. We will also share your concern with my food and beverages team regarding the dishes we serve so that corrective actions can be taken. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Bruss Saldana - Guest Services Manager
Ocean Front Suite
Mary, thank you for being our guest and for writing such a great review. We are so glad that our thoughtful hospitality and well-appointed accommodations exceeded your expectations and that you loved being so close to the ocean! We hope that your outstanding experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing Hilton Ocean City Oceanfront Suites. Boz Ayala - Guest Services Manager
So... message to Orbitz first! I booked a “HIGH FLOOR” room through your website, however, when we checked in we were told we were on the 3rd floor! When questioned, they said people who arrived before us had taken the high floor rooms!! Check in not until 4pm, we arrived at 4:30!!! Since when was room allocation “first in best dressed”!! Why would there be “choice of room” at different prices online if you really don’t get to choose ???!!! Very dissatisfied Orbitz!!! HILTON?? I choose Hilton for their high standards... usually!!! This place had great amenities, great sized rooms, magnificent views... but very shabby, grubby, worn out building!!! Wall paper peeling off the walls, doors not closing properly, ancient dishwasher!!!! Being a HILTON HONORS member meant nothing either when I asked for a High Floor room as I had booked online!!! This hotel needs a complete decor upgrade!!! VERY DISAPPOINTING HILTON !!!!
Sheryl, thank you for being loyal to our brand and for taking the time to share your feedback. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We would also like to apologize for not meeting your expectations with our hotel and regret the issues you outlined. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It is never our intention to disappoint our guests in any way, and we will try our best to provide you with a room that best meets your needs. Boz Ayala - Guest Services Manager
Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Ocean City Oceanfront Suites. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Boz Ayala - Guest Services Manager
Pool closed for construction. They should have informed us of that. This completely changed our stay
Thank you for taking the time to share your feedback. We are sorry for not meeting your expectations concerning the pool. We hope you will visit us again and give us an opportunity to give you a much better impression of our hotel. Boz Ayala - Guest Services Manager
Let me start with saying we had a good stay overall but with few hiccups.
Thank you for being our guest. We are pleased overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Boz Ayala - Guest Services Manager
Meriem, thank you for being our guest again. Your total satisfaction is our top priority; therefore, we apologize if one of our restaurant associates did not respond to your needs efficiently and courteously. We are happy to know that we could assist you with another associate and make your visit comfortable. We hope you will allow us to show you our exceptional hospitality the next time you are in the area. Mark Bruns - Front Desk Manager