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Recent guest reviews

Room had a great view of the beach. Hotel was very clean & had friendly staff. Room was comfortable. Just steps away from the boardwalk & beach. Will definitely stay here again.

Great location and very clean. Nice to have a restaurant on site.

This was my second time staying with my family! Love the convenience to the boardwalk and beach. An elevator to get up and downstairs. Two great pools - the one at the bar is our favorite! We love Barracudas. Very spacious rooms and decks. Best part traveling with small kids is the mini kitchenette!! A fridge, microwave, and sink for toddlers!! YES! Can’t wait to come back next year!

Very friendly and accommodating! Rooms were clean and well kept. Anything we needed was taken care of quickly and without complaint. I really liked this hotel and will definitely recommend it to others and I will absolutely stay here again!

The staff was very welcoming and helpful. The hotel and rooms were very clean. Although during my stay the restaurant was closed =(

Dirty room, Rude staff with racist vibe So may issues, dont know where to start : 1. While checking in, the gentleman at the front desk (white guy) had a constant look of dismissiveness when talking to me with roll of eyes to every other sentence. Gave him benefit of doubt. However later my 12 yr old brown son, went to ask him where the pool was (supposed to be on same level). He just turned my son away saying he doesn't know. 2. In the evening when going to bed, removed the covers and found a disgusting big stain on the bed sheet. Attached is the pic of the bed. Went to reception and the lady handed me some sheets to change myself. When asked to change my room or change the sheets, i was told to call Expedia since i booked thru them. Ended up sleeping 2 nights on floor. Next day called orbitz who filed a case but no action even after my trip is over. 3. Both nights after dawn, my thermostat would be locked and just say "HL". I called the front desk, multiple times and I was told they will fix it. Took them 3-4 calls and over an hour to fix it both days. I am guessing they intentionally lock the thermostat to save energy costs from air conditioning. 4. While the hotel location is good and the room is nice, but suffering from very poor service/staff.

Great location. I like that there is a bar & grill inside the hotel, very convenient.

The property was right on the boardwalk and directly on the beach, which was nice. The room could have been cleaner, but it was far from the worst hotel I have stayed in. There were minor things that did not impact our stay or warrant a complaint to staff, like dirty mirrors and a few spots on the walls. Overall, the room was cleaned well enough for our liking, the beds and bathroom (the important stuff) were all nice and clean! The food in the restaurant was awesome and super convenient to stay on the beach all day. Staff were helpful and polite! There were 2 pools, but currently are only open 10 am - 8 pm, so we did not utilize. We would definitely go back to Ocean City and stay crystal beach again. The location was very low key and quiet, but still close enough to walk to restaurant options and activities outside of the beach.

My room was filthy. I understand we're living in a pandemic, but a noisy air conditioner, a jacuzzi, with broken jets, a blurry television, dust and spider webs ... were not was I expected, for the money I spent here. The carpet stunk and mattress was more like an air matress, and a broken telephone. I will NEVER book here. Get it together Carousel Group!!!

Cleaness, Location, food, service and helpful staff.

Awesome hotel I will come back again. My kids and family love this hotel and the staff was amazing and helpful.

When I arrived I was told my room was not ready and to come back in an hour. They gave me my parking pass so that I could atleast park while I waited. I was told to park on the 3rd floor of the parking deck because my room would be on the 3rd floor. So I did. For the next hour I waited with my children. Finally an hour had passed and I went back in to get my room key and the woman that previously had helped me was gone! Instead a man was there. He tried to make me swipe my credit card again, and asked for my ID again, even though I already did all that with the woman! So I refused. I explained that I already did those things an hour ago. So he ended up giving me a key to the first floor. I was confused because the woman who had helped me first said i would be on the 3rd floor. So anyway, Im not one for confrontation so I just took the key and went about my way. Apon entering the first floor you could smell a STRONG ODOR OF MARIJUANA. Not cool when you have kids with you. I was afraid they were going to get a contact buzz thats how strong it was. The other floors didnt smell as strong as the first floor. Then, apon entering the room, it was nice enough, a couple of oily smudges on the chairs, tables, sinks, and mirror which was gross. Alcohol was left in the freezer, which my kids found. We were beside the emergency exit door which is used ALL DAY AND ALL NIGHT LONG and when it is used it BANGS so loud you can hear it in your room! It literally startles you awake. The air cond

The hotel was close to the boardwalk. It had a nice partial ocean view with balcony. The room was nice but could be cleaner. Found hair in sheets and some stains.

Nice hotel right on the boardwalk. Easy check-in and out. Room was clean and modern. Great price for the off-season.

N. Baltimore Ave. Ocean City MD

Hotel highlights

  • Steps from Ocean City Boardwalk and Ocean City Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Crystal Beach Hotel is adjacent to popular attractions such as Ocean City Boardwalk and Ocean City Beach. This 142-room hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge.


Rooms

All 142 rooms feature balconies, microwaves, and refrigerators. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards.


Property features

Guests staying at Crystal Beach Hotel enjoy access to 2 outdoor pools, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this beach hotel include a seasonal outdoor pool, free newspapers, and a terrace.

Room options

Standard Room

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Oceanfront

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, Partial Ocean View (2 Queens & Sofa)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Crystal Beach Hotel

Everyone (32) Couples (7) Family (13)
4
Everyone

By on Oct 12, 2020

Review comment responded on Oct 16, 2020

Thanks so much for the review on Crystal Beach Hotel! We appreciate your stay, and are so happy to hear that you enjoyed yourself. Hope to see you again soon!

5
Partner Couples

Room had a great view of the beach. Hotel was very clean & had friendly staff. Room was comfortable. Just steps away from the boardwalk & beach. Will definitely stay here again.

By , from Pa on Oct 6, 2020

Review comment responded on Oct 7, 2020

Kayla, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're grateful to hear you enjoyed our rooms, cleanliness, location, and customer service! We look forward to seeing you again!

5
Everyone

Great location and very clean. Nice to have a restaurant on site.

By on Sep 25, 2020

Review comment responded on Sep 25, 2020

Thank you for leaving a review of your stay at the Crystal Beach Hotel! We're glad to hear you enjoyed your time with us and we hope to see you again!

5
Family with small children

This was my second time staying with my family! Love the convenience to the boardwalk and beach. An elevator to get up and downstairs. Two great pools - the one at the bar is our favorite! We love Barracudas. Very spacious rooms and decks. Best part traveling with small kids is the mini kitchenette!! A fridge, microwave, and sink for toddlers!! YES! Can’t wait to come back next year!

By , from Pittsburgh, PA on Sep 19, 2020

Review comment responded on Sep 21, 2020

Stephanie, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're delighted to hear you had such a great experience during both of your stays with us, between the pool, Barracuda's Bar & Grill, and room amenities! We hope to continue seeing you!

3
Everyone

By on Sep 17, 2020

Review comment responded on Sep 17, 2020

Thank you for staying at the Crystal Beach Hotel. We apologize for the issues you experienced and invite you to share your concerns so that we can improve these issues. We hope to enjoyed the rest of your time in Ocean City.

5
Family with small children

Very friendly and accommodating! Rooms were clean and well kept. Anything we needed was taken care of quickly and without complaint. I really liked this hotel and will definitely recommend it to others and I will absolutely stay here again!

By , from Tremont, PA on Sep 16, 2020

Review comment responded on Sep 17, 2020

Erin, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're glad to hear you enjoyed our customer service, rooms, and atmosphere! We hope to see you again!

5
Friends

The staff was very welcoming and helpful. The hotel and rooms were very clean. Although during my stay the restaurant was closed =(

By , from Rockville, MD on Sep 11, 2020

Review comment responded on Sep 11, 2020

Gorodn, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're delighted that you had such a a great experience with us and we hope to see you again!

1
Family Family

Dirty room, Rude staff with racist vibe So may issues, dont know where to start : 1. While checking in, the gentleman at the front desk (white guy) had a constant look of dismissiveness when talking to me with roll of eyes to every other sentence. Gave him benefit of doubt. However later my 12 yr old brown son, went to ask him where the pool was (supposed to be on same level). He just turned my son away saying he doesn't know. 2. In the evening when going to bed, removed the covers and found a disgusting big stain on the bed sheet. Attached is the pic of the bed. Went to reception and the lady handed me some sheets to change myself. When asked to change my room or change the sheets, i was told to call Expedia since i booked thru them. Ended up sleeping 2 nights on floor. Next day called orbitz who filed a case but no action even after my trip is over. 3. Both nights after dawn, my thermostat would be locked and just say "HL". I called the front desk, multiple times and I was told they will fix it. Took them 3-4 calls and over an hour to fix it both days. I am guessing they intentionally lock the thermostat to save energy costs from air conditioning. 4. While the hotel location is good and the room is nice, but suffering from very poor service/staff.

By , from Herndon, VA on Sep 6, 2020

Review comment responded on Sep 7, 2020

Amit, thank you for leaving a review of your stay at the Crystal Beach Hotel. We are ashamed to hear that we missed the mark so egregiously for your stay. This is not what we expect of our hotels and we will work hard to move away from these mistakes. Your comments, especially the concerning issues regarding cleanliness and customer service, have been forwarded to the department managers to swiftly address. We hope you enjoyed the rest of your time in Ocean City.

4
Everyone

By on Sep 5, 2020

Review comment responded on Sep 11, 2020

Thank you for staying at the Crystal Beach Hotel! We're glad you enjoyed your time with us and we hope to see you again!

4
Everyone

Great location. I like that there is a bar & grill inside the hotel, very convenient.

By , from Washington, DC on Sep 3, 2020

Review comment responded on Sep 3, 2020

Alexa, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're glad to hear you enjoyed our location and the Barracuda's Bar and Grill! We hope to see you again!

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