It was clean and it was quiet.
Extremely convenient staying right on the boardwalk. More than enough easy parking areas. The building and room seemed very worn down. A lot of ickiness in the room and bathroom. The shower had a lot of mold inside. The room had a musty smell that got worse when we used the heating or AC. The room was either too hot or too cold and the AC woke us up every time it kicked on through the night. The curtain over the sliding glass door was soiled. The sliding glass door was old and only my husband could open and close it. The table and chairs were extremely worn with the bare wood showing.
Desk clerk was rude at check in. No daily made service. Desk clerk was not customer service friendly acted like she was doing me a favor.
Beautiful location, good parking, friendly staff
Right on the Boardwalk nice quiet place to stay!
I like the easy way to unload and staying on 4th floor view in Baltimore building hope i get that next year too!
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The room was clean and the view was great! my family and I had a great time and will definitely return.
We understand there’s no service with Covid, but the entire 4th floor has their trash outside the door which sat there for days. No one available for trash and towels.
The location is good but the hotel room was small and not clean. The room was dusty and the sheets had stains on them. They need to make some renovations on those rooms. For what you’re paying not worth it.
Room was very spacious!!
Good location, facing the beach, quiet, parking structure
The location right on the boardwalk. Plus the great view of the beach and surf.
Room had a great view of the beach. Hotel was very clean & had friendly staff. Room was comfortable. Just steps away from the boardwalk & beach. Will definitely stay here again.
Crystal Beach Hotel is adjacent to popular attractions such as Ocean City Boardwalk and Ocean City Beach. This 142-room hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room.
All 142 rooms feature balconies, microwaves, and refrigerators. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Guests staying at Crystal Beach Hotel enjoy access to 2 outdoor pools, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. Other amenities at this beach hotel include a seasonal outdoor pool, free newspapers, and a terrace.
It was clean and it was quiet.
Extremely convenient staying right on the boardwalk. More than enough easy parking areas. The building and room seemed very worn down. A lot of ickiness in the room and bathroom. The shower had a lot of mold inside. The room had a musty smell that got worse when we used the heating or AC. The room was either too hot or too cold and the AC woke us up every time it kicked on through the night. The curtain over the sliding glass door was soiled. The sliding glass door was old and only my husband could open and close it. The table and chairs were extremely worn with the bare wood showing.
Lisa, thank you for taking the time to share your feedback. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
Desk clerk was rude at check in. No daily made service. Desk clerk was not customer service friendly acted like she was doing me a favor.
Paul, thank you for taking the time to write a review on your recent stay at the Crystal Beach Hotel. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any customer service issues from occurring in the future.
Beautiful location, good parking, friendly staff
Bryndley, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're delighted to hear you enjoyed our oceanfront location, parking, and exemplary customer service! Please visit us again!
Right on the Boardwalk nice quiet place to stay!
Christopher, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're glad to hear you enjoyed our quiet Boardwalk location! Please visit us again!
I like the easy way to unload and staying on 4th floor view in Baltimore building hope i get that next year too!
Neva, thank you for leaving a review of your stay at the Crystal Beach Hotel! We're happy to hear you enjoyed your time with us and we hope to see you again!
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Nelson, thank you for staying at the Crystal Beach Hotel! We're delighted you enjoyed your time with us and we hope to see you again!
The room was clean and the view was great! my family and I had a great time and will definitely return.
Thank you for staying at the Crystal Beach Hotel! We're happy to hear you enjoyed your time with us and we hope to see you again!
Richard, thank you for your review and for staying at Crystal Beach Hotel. We hope to see you back soon!