Crystal Beach Hotel

Great location and very clean. Nice to have a restaurant on site.

This was my second time staying with my family! Love the convenience to the boardwalk and beach. An elevator to get up and downstairs. Two great pools - the one at the bar is our favorite! We love Barracudas. Very spacious rooms and decks. Best part traveling with small kids is the mini kitchenette!! A fridge, microwave, and sink for toddlers!! YES! Can’t wait to come back next year!

Very friendly and accommodating! Rooms were clean and well kept. Anything we needed was taken care of quickly and without complaint. I really liked this hotel and will definitely recommend it to others and I will absolutely stay here again!

The staff was very welcoming and helpful. The hotel and rooms were very clean. Although during my stay the restaurant was closed =(

Dirty room, Rude staff with racist vibe So may issues, dont know where to start : 1. While checking in, the gentleman at the front desk (white guy) had a constant look of dismissiveness when talking to me with roll of eyes to every other sentence. Gave him benefit of doubt. However later my 12 yr old brown son, went to ask him where the pool was (supposed to be on same level). He just turned my son away saying he doesn't know. 2. In the evening when going to bed, removed the covers and found a disgusting big stain on the bed sheet. Attached is the pic of the bed. Went to reception and the lady handed me some sheets to change myself. When asked to change my room or change the sheets, i was told to call Expedia since i booked thru them. Ended up sleeping 2 nights on floor. Next day called orbitz who filed a case but no action even after my trip is over. 3. Both nights after dawn, my thermostat would be locked and just say "HL". I called the front desk, multiple times and I was told they will fix it. Took them 3-4 calls and over an hour to fix it both days. I am guessing they intentionally lock the thermostat to save energy costs from air conditioning. 4. While the hotel location is good and the room is nice, but suffering from very poor service/staff.

Great location. I like that there is a bar & grill inside the hotel, very convenient.

The property was right on the boardwalk and directly on the beach, which was nice. The room could have been cleaner, but it was far from the worst hotel I have stayed in. There were minor things that did not impact our stay or warrant a complaint to staff, like dirty mirrors and a few spots on the walls. Overall, the room was cleaned well enough for our liking, the beds and bathroom (the important stuff) were all nice and clean! The food in the restaurant was awesome and super convenient to stay on the beach all day. Staff were helpful and polite! There were 2 pools, but currently are only open 10 am - 8 pm, so we did not utilize. We would definitely go back to Ocean City and stay crystal beach again. The location was very low key and quiet, but still close enough to walk to restaurant options and activities outside of the beach.

My room was filthy. I understand we're living in a pandemic, but a noisy air conditioner, a jacuzzi, with broken jets, a blurry television, dust and spider webs ... were not was I expected, for the money I spent here. The carpet stunk and mattress was more like an air matress, and a broken telephone. I will NEVER book here. Get it together Carousel Group!!!

Cleaness, Location, food, service and helpful staff.

Awesome hotel I will come back again. My kids and family love this hotel and the staff was amazing and helpful.

When I arrived I was told my room was not ready and to come back in an hour. They gave me my parking pass so that I could atleast park while I waited. I was told to park on the 3rd floor of the parking deck because my room would be on the 3rd floor. So I did. For the next hour I waited with my children. Finally an hour had passed and I went back in to get my room key and the woman that previously had helped me was gone! Instead a man was there. He tried to make me swipe my credit card again, and asked for my ID again, even though I already did all that with the woman! So I refused. I explained that I already did those things an hour ago. So he ended up giving me a key to the first floor. I was confused because the woman who had helped me first said i would be on the 3rd floor. So anyway, Im not one for confrontation so I just took the key and went about my way. Apon entering the first floor you could smell a STRONG ODOR OF MARIJUANA. Not cool when you have kids with you. I was afraid they were going to get a contact buzz thats how strong it was. The other floors didnt smell as strong as the first floor. Then, apon entering the room, it was nice enough, a couple of oily smudges on the chairs, tables, sinks, and mirror which was gross. Alcohol was left in the freezer, which my kids found. We were beside the emergency exit door which is used ALL DAY AND ALL NIGHT LONG and when it is used it BANGS so loud you can hear it in your room! It literally startles you awake. The air cond

The hotel was close to the boardwalk. It had a nice partial ocean view with balcony. The room was nice but could be cleaner. Found hair in sheets and some stains.

Nice hotel right on the boardwalk. Easy check-in and out. Room was clean and modern. Great price for the off-season.