Great location and friendly staff but that is where the positives end. The entire hotel is outdated. The hotel is shaped like a "L" with the top the L being completley ocean front. We booked an "oceanfront non-smoking room" but it was more like oceanview and with ambient cigarette odors. Our room would be near bottom of the L and has an ocean view with an up close view of neighboring smoking rooms. That leads to the smoke leading up into the room at all hours of the day. Our room decor didn't match the furniture and the furniture was very beat up. The room was constantly filled with gnats and flies and we had no idea why. A majority of the bathroom ceiling was rusting and part of the trim on the bathroom door was replaced but unpainted. The last thing we notices were hairball like bundles in the bedding that certainly didn't belong to me or my wife. The indoor and outdoor pool were nice but neither were heated. Wouldn't reccomend to families or those that want a spotless clean and up to date hotel
Carpet was damp, furnishings were old and outdated, bath room fan was super noisy, microwave was dirty, carpet had stains and burns, Keurig had three K-Cups but no bottled water provided,
The staff was friendly but the condition of the hotel was horrible. It was poorly lit. There was overflowing garbage in the garbage cans in the hallways. We as a family did not feel comfortable so we ended up leaving the next day.
The room was dirty. Pool overcrowded. The room was very noisy at night. People screaming at night at each other in the balcony The only good thing was the beach was right there
Rooms are old & outdated. The hallway & room had a musty smell.
The location was great. The pool and the beach were clean and convenient. The outdoor pool closed at 8pm - we wished it was open a little later. The front desk staff were friendly and helpful. The rooms were overall clean, spacious, and it was convenient to have a full refrigerator and stove. The other hotel guests were a little loud on their balconies late at night with yelling and making loud noises. Overall it was a good stay.
Stayed one night. Nice hotel but could have been cleaner. Nice and comfortable bed.
I love all the amenities available such as: the beach, outdoor pool, tennis, indoor pool, hot tubs, work out room, hotel bar and restaurant. The only negative was the air conditioner in our room sounded like a jumbo jet taking off every time it kicked on and the property is a little worn in some areas. We try and stay here at least once per year. We always enjoy our stay and the staff is outstanding!
Overall experience was good. Staff were professional and already ready to help
I liked the pillows, they were very soft. Good channel selections.
Beautiful view. Could not ask for a more elegant view. Hotel would benefit from some updates however the room was comfortable and clean. Used the restaurant for breakfast. Very satisfying. Has a great lounge right across the road that the check in clerk helped us locate - SKY Bar. Fun atmosphere for watching sports and reasonable prices for both food and drinks.
Could had have bagels r something 4 guest r cereal n orange juice
The entire staff was friendly and helpful from check-in to check-out. Even after check-out, they treated us as if we were still their valued guests. They provided excellent service from their front desk to their indoor pool.
Located in Midtown Ocean City, Holiday Inn Ocean City is adjacent to Ocean City Beach with other popular attractions like Ocean City Boardwalk within a within a few miles (5 km). This 216-room, 3-star hotel welcomes guests with 2 restaurants, an indoor pool, and a 24-hour fitness center.
Enjoy dining at the hotel's 2 onsite restaurants: Touch of Italy specializes in Italian cuisine and serves breakfast, lunch, and dinner; Pool Bar and Grill offers relaxing ocean views. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10:30 AM.
The 216 air-conditioned rooms feature kitchenettes and furnished balconies or patios. Guests can expect to find free WiFi and 37-inch LCD TVs with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and Tempur-Pedic beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include sofa beds, coffee makers, and free newspapers.
At Holiday Inn Ocean City, guests enjoy features like an indoor pool, a 24-hour fitness center, and 2 spa tubs. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and concierge services. Other amenities at this beach hotel include an outdoor tennis court, free WiFi in public areas, and a conference center.
We are delighted you enjoyed your stay at Holiday Inn Ocean City. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area. Sincerely, Vlad Paic, General Manager
Great location and friendly staff but that is where the positives end. The entire hotel is outdated. The hotel is shaped like a "L" with the top the L being completley ocean front. We booked an "oceanfront non-smoking room" but it was more like oceanview and with ambient cigarette odors. Our room would be near bottom of the L and has an ocean view with an up close view of neighboring smoking rooms. That leads to the smoke leading up into the room at all hours of the day. Our room decor didn't match the furniture and the furniture was very beat up. The room was constantly filled with gnats and flies and we had no idea why. A majority of the bathroom ceiling was rusting and part of the trim on the bathroom door was replaced but unpainted. The last thing we notices were hairball like bundles in the bedding that certainly didn't belong to me or my wife. The indoor and outdoor pool were nice but neither were heated. Wouldn't reccomend to families or those that want a spotless clean and up to date hotel
Thank you for being our guest. We sincerely apologize for the condition of your room and for the difficulties you and your wife encountered. We will certainly follow up on your concerns to ensure we are well poised to serve our guests better in the future. Kindly know, we will be starting our room remodel soon, and we believe these improvements will demonstrate our commitment to providing our guests with the best experience possible. On a positive note, we are glad you liked our helpful staff and oceanfront location. We appreciate your patience, and we would love to make it up to you on your next visit to the area. Sincerely, Vlad Paic, Guest Services Manager
Carpet was damp, furnishings were old and outdated, bath room fan was super noisy, microwave was dirty, carpet had stains and burns, Keurig had three K-Cups but no bottled water provided,
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we are working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Vlad Paic, Guest Services Manager
The staff was friendly but the condition of the hotel was horrible. It was poorly lit. There was overflowing garbage in the garbage cans in the hallways. We as a family did not feel comfortable so we ended up leaving the next day.
Kerry, it was disappointing to learn we let you and your family down during your stay with us. Thank you for sharing your observations as this gives us a chance to analyze and correct what we did wrong and thereby improve our service. We are sorry your stay was less than perfect, and we hope to have another chance to prove our dedication to a refreshed and seamless guest experience. Sincerely, Vlad Paic, Guest Services Manager
The room was dirty. Pool overcrowded. The room was very noisy at night. People screaming at night at each other in the balcony The only good thing was the beach was right there
Khadija, thank you for your review. We are very sorry for the issue you had with the noise and with the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Vlad Paic Guest Services Manager
Rooms are old & outdated. The hallway & room had a musty smell.
Thank you for your review. We regret the disappointment you had with the condition of our hotel. Your feedback about our property is being shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will focus on providing outstanding service and clean, comfortable accommodations to our guests. We hope to welcome you again whenever your travels bring you to our area! Sincerely, Vlad Paic, Guest Services Manager
The location was great. The pool and the beach were clean and convenient. The outdoor pool closed at 8pm - we wished it was open a little later. The front desk staff were friendly and helpful. The rooms were overall clean, spacious, and it was convenient to have a full refrigerator and stove. The other hotel guests were a little loud on their balconies late at night with yelling and making loud noises. Overall it was a good stay.
Thank you for choosing Holiday Inn Ocean City for your stay. We are pleased that you loved our fantastic location, your comfortable room, and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Sincerely, Vlad Paic, Guest Services Manager
Stayed one night. Nice hotel but could have been cleaner. Nice and comfortable bed.
Glenn, thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are glad you loved our comfortable beds and got a great night's sleep! Our job is to provide a relaxing environment, and we are happy to know your stay was satisfactory. Your feedback regarding hotel cleanliness will also be shared with our housekeeping team to ensure we do a more better job going forward. We are grateful for your patience and hope to welcome you back soon. Sincerely, Vlad Paic, Guest Services Manager
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Holiday Inn Ocean City, and we look forward to welcoming you back soon. Sincerely, Vlad Paic, Guest Services Manager
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at the Holiday Inn Ocean City. Sincerely, Vlad Paic, General Manager