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Extended Stay America - Nashville - Brentwood

2.5 out of 5.0

Recent guest reviews

I left with pink eye. The room had leftover trash in it.

3 nights May 2017 No carpet at all - creepy No maid service done. No fresh towels delivered. No sweeping of carpetless floors. Tub took an hour to drain after shower. Toilet backed up. Bad, bad, bad.

The 1st room toilet over flowed and they had to move me to another room. The 2nd room shower was broken and took hours to fix only to be so loud when I showered I had to make it one of the quickest showers ever.

Didnt think much of it @st but the staff is nice and friendly. The hotel is fairly clean...cleaner than most nashville hotels. I would recommend my family and to stay.

Awesome stay. Hbggh.hght huh jk.fgfgfh.f dr fgyy.ttygh.gh.

Unfortunately, we had prepaid stay. We arrived late in the evening after several events in the area and found there were no downstairs rooms available according to our reservation and there were no elevators in the building. We accepted a room downstairs but found it had been neglected for quite some time... Crumbs and bits of debris in the closets and cabinets ,on the carpet and even black footprints in the tub! We had to acquire disinfectant, scouring soaps and cleaning supplies to clean the entire room before we slept in it or use the facilities.they did not have dishes and utensils adequate for our stay and we had to clean the counters and microwave in order to put food anywhere. Luckily we had him own linens in the car and purchased food for a decent breakfast which we could prepare on our own. Luckily, we are campers and can make do in a pinch. This place was nowhere near worth $75 a night!

Staff was great and helpful, the hotel needs some updates

We realized that this was an extended stay suite and not a full service hotel, but we were surprised that there was no elevator for a 3 story facility in Brentwood. We have stayed at 2 other similar facilities in Brentwood and both had elevators... I guess they want us to stay in good physical shape.

Pleasantly surprised - updated comfortable room. Has a large table separating the kitchen/bedroom area. Clean upgraded bathroom. Would definitely recommend.

This hotel is clearly not very well managed. The facility itself was quite okay at one time, but the night I stayed I found crumbs the several places on the floor and the bathtub would not drain properly. The staff I met upon check-in were friendly and helpful: these two helped create a good initial impression. But the young woman at reception in the morning was surly and rude. Why hasn't this person been either properly trained to deal with customers or relieved of her job?

The Hotel has a bad smell,and the dyer barely work. The fitness room suck, and the pool around was very dirty.

Nasty Hotel. Never again. Location is great and price but it is redneckville

The room had an odor that permeated anything you took inside; clothes, bags, etc.

Safe neighborhood, convenient to Brentwood, Franklin, and Nashville. Bare bones of amentities but good price.

Looking for clean & quiet for one night in Brentwood, and found neither. Major cleaning needed, especially carpets. We were uncomfortable walking on them, even with shoes on! It would not take too much to get this to three stars from the current zero stars.

smooth experience. they had everything ready. check-in check-out was easy. room was comfortable. dishes were wrapped in plastic wrap to protect. nice place.

Reserved a non-smoking room and none was available when I arrived. Had no extra blankets for pull out couch.

Great location and very friendly, accomodating staff. Although it's an extended stay, it works well for a one night stay as well.

The motel itself was fine; right for the price. It is an extended stay facility, so do not expect ammenities. The bed was hard, or firm, depending on how you define beds. On to the reasons that I was very pleased with my stay: The Staff was as fine as any that I have encountered. If the lady at the desk could have been any more attentive, I cannot think of a way. It's hard to find that kind of service in today's society. She even led us to the pool, which was quiet and peacefull. Overall, a perfect evening.

a bit of confusion from the front desk person regarding reservation, billing, etc. but everthing ok in the end.

9025 Church St E Brentwood TN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a leisurely stroll of Towne Centre Theatre, Extended Stay America - Nashville - Brentwood is within a 10-minute drive of Brentwood Library. This 72-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Also near this Brentwood hotel are Radnor Lake State Park and Tennessee Agricultural Museum.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 72 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Nashville - Brentwood enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a TV in a common area.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Extended Stay America - Nashville - Brentwood

Everyone (3) Business (16) Couples (10) Family (6) Other (4)
2
Everyone

I left with pink eye. The room had leftover trash in it.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for taking the time to review your stay. I am very concerned about your experience and am sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager

2

bad

Everyone

3 nights May 2017 No carpet at all - creepy No maid service done. No fresh towels delivered. No sweeping of carpetless floors. Tub took an hour to drain after shower. Toilet backed up. Bad, bad, bad.

By on May 7, 2017

Review comment responded on May 9, 2017

I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations.We apologize you were unhappy with our housekeeping services. While this service is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this service for a minimal fee. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. Sincerely, General Manager

2

two broken rooms.

Everyone

The 1st room toilet over flowed and they had to move me to another room. The 2nd room shower was broken and took hours to fix only to be so loud when I showered I had to make it one of the quickest showers ever.

By on Feb 29, 2016

5

wonderful stay

BusinessTravelers

Didnt think much of it @st but the staff is nice and friendly. The hotel is fairly clean...cleaner than most nashville hotels. I would recommend my family and to stay.

By on Jun 3, 2015

5

awesome

Singles

Awesome stay. Hbggh.hght huh jk.fgfgfh.f dr fgyy.ttygh.gh.

By on Mar 10, 2015

1

disgusting

Couples

Unfortunately, we had prepaid stay. We arrived late in the evening after several events in the area and found there were no downstairs rooms available according to our reservation and there were no elevators in the building. We accepted a room downstairs but found it had been neglected for quite some time... Crumbs and bits of debris in the closets and cabinets ,on the carpet and even black footprints in the tub! We had to acquire disinfectant, scouring soaps and cleaning supplies to clean the entire room before we slept in it or use the facilities.they did not have dishes and utensils adequate for our stay and we had to clean the counters and microwave in order to put food anywhere. Luckily we had him own linens in the car and purchased food for a decent breakfast which we could prepare on our own. Luckily, we are campers and can make do in a pinch. This place was nowhere near worth $75 a night!

By on Nov 19, 2014

3

very average

Couples

Staff was great and helpful, the hotel needs some updates

By on Oct 20, 2014

3

surprised in brentwood

Couples

We realized that this was an extended stay suite and not a full service hotel, but we were surprised that there was no elevator for a 3 story facility in Brentwood. We have stayed at 2 other similar facilities in Brentwood and both had elevators... I guess they want us to stay in good physical shape.

By on Jun 1, 2014

4

great location; very clean room.

Singles

Pleasantly surprised - updated comfortable room. Has a large table separating the kitchen/bedroom area. Clean upgraded bathroom. Would definitely recommend.

By on May 28, 2014

2

mixed experience

BusinessTravelers

This hotel is clearly not very well managed. The facility itself was quite okay at one time, but the night I stayed I found crumbs the several places on the floor and the bathtub would not drain properly. The staff I met upon check-in were friendly and helpful: these two helped create a good initial impression. But the young woman at reception in the morning was surly and rude. Why hasn't this person been either properly trained to deal with customers or relieved of her job?

By on May 23, 2014