I was attending a conference nearby and I decided to stay in this hotel. The overall experience was OK. The location is great and close to multiple transportation options. Internet was OK. Breakfast options were good. Dinner options and local beer are excellent. Irons and ironing boards are not available ...
I highly recommend this hotel away from city, its the perfect place to relax, admire mountains and be in contact with nature. The Pool was awesome with the best view. Restaurant was little expensive but it worth it. Excellent food and good service in general. SUPER CLEAN ROOMS, TOWELS AND BEDS EXTREMELY ...
I needed to be near the ETN bus station, so the location was perfect for me. After my last meeting and before I left by bus, the concierge, Arturo, was very helpful. He suggested I use their business center to work on my laptop and he brought me a menu to the restaurant, so I could choose my lunch ...
I stayed at the hotel for a weekend and enjoyed a comfortable room with an incredible view of Monterrey. The food in the hotel restaurant was delicious and the staff was very patient with my less than stellar Spanish speaking skills. I would definitely stay at the Sheraton again.
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Very comfortable. Good breakfast. Great location if you are trying to avoid Monterrey and heading straight to saltillo the morning after.
Nice hotel, nice location, nice staff, very courteous. The only bad experience was the cleanliness of the bathroom. Hairs in walls and floor. Not very inviting.
I will never stay at another hotel in Monterrey again. I had to return to the hotel after checking out as my ride was running late to pick us up while my 8 year old son who has severe allergias and tires easily from being outside had a horrible flare up. Although it happens occasionally he gets so frustrated. The staff who were there should each be commended as they went above and beyond to help and extend counties that I truly would not have expected yet hope they know I am ever so grateful for. Aside from the amazing staff, the rooms were beautiful, very spacious, and comfortable with every ammenity you could imagine. The pool was heated and clean. The gym was well equipped and the garden areas were tranquil. The entire building has an aire of luxury from its beauty all the way down to how it is built. Despite their being children in the next room, we would have never known because the walls seemed to be thicker and just all around more sturdy than what you can expect at any other hotel because they were all built of solid material. The bathtubs inside the rooms are spacious and allow you to sink all the way in. The professionalism of Leslie and the rest of the staff who were on board January 3rd in the afternoon were absolutely the best. I only wish my ride had not arrived so abruptly so I would have had more time to relay my gratitude. I fell in love with the hotel because it is gorgeous and comfortable. I will remain loyal to the brand and hope to visit each Quinta Real.
i wanted tostay at bw at madero street but my reservation was made for the bw at benito juarez street .