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Recent guest reviews

The room was dirty, tha air conditioning barely worked, the price showed a certain price on orbitz and went up by the time I checked out! I will never stay here again!

The property is ok, being a decent option for downtown Monterrey, with an ok balance given its price. Coming from the COVID crisis I guess there’s not much space for major investments, but the hotel needs a lift up. The room was ok. Nothing fancy, but a couple of down points: found a dead cockroach in one of the corners. Bar for hand towels was broken; barely touched it, came down and almost hit my foot. Reported this at checkout “you will get a phone call/email from our manager as an apology” they said. So far, no news. On the plus side, pool area and small garden are nice for children. Breakfast was good, but for my two night stay I had to go through negotiations: I paid for a room for my 11 year old son and myself, which was supposed to include breakfast. Day one, after veryfications and so on, I ended up paying for my sons drinks. Second day, same negotiation process and ended up paying a partial cost. Overall I would say it’s an ok option for the area, but next time will look for another hotel.

The vast majority of the staff waiters, housekeeping, maintenance were AWESOME!! Front desk, unfortunately not so much...3 people to attend 1 guest while other guests wait in line. The night i arrived was so disorganized i had to wait approximately 2 hours before i was able to get INTO my room.

Staff was great and the service was great as well! Room was spotless!

What an incredible experience during our stay here at the Safi. The entire staff was super attentive and their service was by far, one of the best. We came to celebrate a birthday with group of 9 and could not have asked for more. We were in the 1st tower, rooms were spacious and clean, well-kept. The best part of the room was the bed and that rainfall shower head. One would not rave about these things but man, was that water pressure and temperature effective on a long day out-and-about in the city. The hotel is centrally located to everything. We walked a lot and used Uber. Never encountered any shady situations or discomfort while walking at daylight or in the evenings. Buffet restaurant was also great, worth trying. Highly recommend staying here. Pool area is nice and has a water slide for the kids.

The staff was simply amazing!! Super friendly, yet professional. Excellent room. I loved every moment of my stay!

I didn't like the front desk personnel. Rude and were not willing to resolve my issue. I had booked a double bed room and they gave me a room with a King size bed.

Listed as english speaking, and not the case. Pool area dirty. The first room i had... no phone , no ac and had electrical problems. The staff other than David which was a janitor level employee was rude. I was so thankful to him for helping us!! We were moved to a room that worked out for and was nice. I was there to attend baby shower of my son’s wife who is from monterrey and loved the area minus this hotel. If you are not from this country i would not recommend staying there!!!!!!!

The location is very convenient, many restaurants and shopping opportunities. The food, specially the breakfast, has ample variety and is delicious. Room carpers need cleaning but overall is great. The Stall is exceptional

Breakfast and friendliness of Staff. Love the hotel location and exterior. The food, specifically, the breakfast has a good variety is delicous

The hotel is super old and the pictures orbitz show is false advertizement.

good hotel, super nice staff, needs better flavor on food

Pino Suarez No. 444 Sur Colonia Centro Monterrey NL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Outdoor pool

Located in Monterrey Centro within a short walk of Auditorium Pabellón M, Safi Royal Luxury Centro is within a mile (2 km) of other popular sights such as Macroplaza. This 244-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free valet parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


Rooms

Safi Royal Luxury Centro's 244 rooms provide coffee makers, free bottled water, and phones. Guests can expect free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and bathrobes. Ironing boards and desks are also standard.


Property features

Safi Royal Luxury Centro features an outdoor pool, a children's pool, and a health club. You can take advantage of free valet parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and conference space.

Room options

Junior Suite, 1 Bedroom, Private Bathroom

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 4

Royal Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Royal Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Tower

1 King Bed | Sleeps 3

Guest reviews for Safi Royal Luxury Centro

Everyone (12) Couples (1) Family (8)
1
Family with small children

The room was dirty, tha air conditioning barely worked, the price showed a certain price on orbitz and went up by the time I checked out! I will never stay here again!

By on Sep 18, 2021

3
Family

The property is ok, being a decent option for downtown Monterrey, with an ok balance given its price. Coming from the COVID crisis I guess there’s not much space for major investments, but the hotel needs a lift up. The room was ok. Nothing fancy, but a couple of down points: found a dead cockroach in one of the corners. Bar for hand towels was broken; barely touched it, came down and almost hit my foot. Reported this at checkout “you will get a phone call/email from our manager as an apology” they said. So far, no news. On the plus side, pool area and small garden are nice for children. Breakfast was good, but for my two night stay I had to go through negotiations: I paid for a room for my 11 year old son and myself, which was supposed to include breakfast. Day one, after veryfications and so on, I ended up paying for my sons drinks. Second day, same negotiation process and ended up paying a partial cost. Overall I would say it’s an ok option for the area, but next time will look for another hotel.

By on Jul 12, 2021

Review comment responded on Jul 22, 2021

En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros. Nos gustaría nos pudiera dar nuevamente la oportunidad de tenerlo por nuestro Hotel en su próxima visita a Monterrey.

3
Family with small children

The vast majority of the staff waiters, housekeeping, maintenance were AWESOME!! Front desk, unfortunately not so much...3 people to attend 1 guest while other guests wait in line. The night i arrived was so disorganized i had to wait approximately 2 hours before i was able to get INTO my room.

By on Jul 1, 2021

Review comment responded on Jul 6, 2021

En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.

5
Everyone

By on Sep 18, 2020

Review comment responded on Oct 6, 2020

Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo

5
Everyone

By on Apr 23, 2020

Review comment responded on May 4, 2020

Hoteles Safi Royal Luxury Agradece su preferencia.

5
Family with small children Family

Staff was great and the service was great as well! Room was spotless!

By on Feb 12, 2020

Review comment responded on Feb 17, 2020

Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo

4
Everyone

By on Jan 31, 2020

Review comment responded on Feb 11, 2020

Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo

5
Friends

What an incredible experience during our stay here at the Safi. The entire staff was super attentive and their service was by far, one of the best. We came to celebrate a birthday with group of 9 and could not have asked for more. We were in the 1st tower, rooms were spacious and clean, well-kept. The best part of the room was the bed and that rainfall shower head. One would not rave about these things but man, was that water pressure and temperature effective on a long day out-and-about in the city. The hotel is centrally located to everything. We walked a lot and used Uber. Never encountered any shady situations or discomfort while walking at daylight or in the evenings. Buffet restaurant was also great, worth trying. Highly recommend staying here. Pool area is nice and has a water slide for the kids.

By , from Los Angeles on Jan 27, 2020

Review comment responded on Feb 11, 2020

Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo

5
Friends

The staff was simply amazing!! Super friendly, yet professional. Excellent room. I loved every moment of my stay!

By on Oct 25, 2019

Review comment responded on Nov 21, 2019

Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo.

1
Family

I didn't like the front desk personnel. Rude and were not willing to resolve my issue. I had booked a double bed room and they gave me a room with a King size bed.

By on Oct 21, 2019

Review comment responded on Oct 26, 2019

En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros

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