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Recent guest reviews

Staff

good service clean safe

I like that it is always so clean, but I had to wait about 20 minutes before I could check in because the room was not ready.

Very good and awesome

Me gusta la ubicación muy accesible, desafortunadamente el servicio a bajado de calidad, en la recepción son lentos para darte tu habitación se la pasando dando vueltas, en fin necesitan estar seguros que se hizo la limpieza apropiada antes de darle a uno la llave, en esta ocasión me acompaño una amiga Y me sentí muy apenada cuando abrí la puerta de la habitación , solo se habían hecho las camas, al cerrar la puerta , había polvo detrás de la puerta , los espejos todos sucios , en baño no se trapeo, ni siquiera se sacudió , la televisión estaba todo lleno de polvo.. me sentí muy apena con mi amiga.. parecía que estaba un hotel, de una estrella. La gerencia debe de entrenar bien al personal, la señorita Angelica solía ser muy eficiente en su trabajo, al parecer todo ha cambiado.. es por esta razón que no recomiendo este hotel..

Un lugar muy bonito y limpio para quedarse

The room was dirty, tha air conditioning barely worked, the price showed a certain price on orbitz and went up by the time I checked out! I will never stay here again!

The property is ok, being a decent option for downtown Monterrey, with an ok balance given its price. Coming from the COVID crisis I guess there’s not much space for major investments, but the hotel needs a lift up. The room was ok. Nothing fancy, but a couple of down points: found a dead cockroach in one of the corners. Bar for hand towels was broken; barely touched it, came down and almost hit my foot. Reported this at checkout “you will get a phone call/email from our manager as an apology” they said. So far, no news. On the plus side, pool area and small garden are nice for children. Breakfast was good, but for my two night stay I had to go through negotiations: I paid for a room for my 11 year old son and myself, which was supposed to include breakfast. Day one, after veryfications and so on, I ended up paying for my sons drinks. Second day, same negotiation process and ended up paying a partial cost. Overall I would say it’s an ok option for the area, but next time will look for another hotel.

The vast majority of the staff waiters, housekeeping, maintenance were AWESOME!! Front desk, unfortunately not so much...3 people to attend 1 guest while other guests wait in line. The night i arrived was so disorganized i had to wait approximately 2 hours before i was able to get INTO my room.

Staff was great and the service was great as well! Room was spotless!

What an incredible experience during our stay here at the Safi. The entire staff was super attentive and their service was by far, one of the best. We came to celebrate a birthday with group of 9 and could not have asked for more. We were in the 1st tower, rooms were spacious and clean, well-kept. The best part of the room was the bed and that rainfall shower head. One would not rave about these things but man, was that water pressure and temperature effective on a long day out-and-about in the city. The hotel is centrally located to everything. We walked a lot and used Uber. Never encountered any shady situations or discomfort while walking at daylight or in the evenings. Buffet restaurant was also great, worth trying. Highly recommend staying here. Pool area is nice and has a water slide for the kids.

Que en el anuncio decía desayuno gratis pero al momento de llegar al almuerzo te decían que solo ciertas cosas eran gratis pero que se tenía que pagar un extra más para poder disfrutar toda la barra de desayunos

Muy bueno y las instalaciones muy bonitas la ropa de cama algo vieja

Pino Suarez No. 444 Sur, Colonia Centro Monterrey NL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Located in Monterrey Centro, Safi Royal Luxury Centro is within a mile (2 km) of popular sights such as Auditorium Pabellón M and Macroplaza. This 244-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free valet parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and bathrobes. Other standard amenities include coffee makers, phones, and ironing boards.


Property features

Safi Royal Luxury Centro features an outdoor pool, a children's pool, and a gym. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and conference space.

Room options

Royal Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Garden Area Room, 2 Double Beds

2 Double Beds | Sleeps 4

Royal Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Tower

1 King Bed | Sleeps 3

Guest reviews for Safi Royal Luxury Centro

Everyone (3) Couples (2) Family (7)
5
Family

Staff

By on Dec 4, 2022

Review comment responded on Dec 5, 2022

On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

4
Partner Couples

good service clean safe

By on Aug 2, 2022

Review comment responded on Aug 19, 2022

Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo.

3
Family

I like that it is always so clean, but I had to wait about 20 minutes before I could check in because the room was not ready.

By on Jun 6, 2022

Review comment responded on Jun 13, 2022

On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us. We appreciate your comments. We are at your service.

5
Family Business Business

Very good and awesome

By on Apr 19, 2022

Review comment responded on Apr 29, 2022

En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Siempre será un placer atenderle y tenerlo de regreso en nuestro hotel y hacerlo sentir como en casa. Agradecemos su preferencia.

1
Friends Business Business

Me gusta la ubicación muy accesible, desafortunadamente el servicio a bajado de calidad, en la recepción son lentos para darte tu habitación se la pasando dando vueltas, en fin necesitan estar seguros que se hizo la limpieza apropiada antes de darle a uno la llave, en esta ocasión me acompaño una amiga Y me sentí muy apenada cuando abrí la puerta de la habitación , solo se habían hecho las camas, al cerrar la puerta , había polvo detrás de la puerta , los espejos todos sucios , en baño no se trapeo, ni siquiera se sacudió , la televisión estaba todo lleno de polvo.. me sentí muy apena con mi amiga.. parecía que estaba un hotel, de una estrella. La gerencia debe de entrenar bien al personal, la señorita Angelica solía ser muy eficiente en su trabajo, al parecer todo ha cambiado.. es por esta razón que no recomiendo este hotel..

By on Apr 7, 2022

Review comment responded on Apr 18, 2022

Estimado Srita Alma, Lamentamos los inconvenientes que tuvo en su estancia y agradecemos su opinión para poder mejorar nuestro servicio y calidad de nuestro personal.

5
Family

Un lugar muy bonito y limpio para quedarse

By on Oct 11, 2021

1
Family with small children

The room was dirty, tha air conditioning barely worked, the price showed a certain price on orbitz and went up by the time I checked out! I will never stay here again!

By on Sep 18, 2021

Review comment responded on Sep 22, 2021

En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros. Nos gustaría nos pudiera dar nuevamente la oportunidad de tenerlo por nuestro Hotel en su próxima visita a Monterrey. Agradecería me pudiera enviar a online@safihotel.com las fechas de su estancia, a nombre de quien se reservó la habitación y algún número de teléfono para ponernos en contacto con usted.

3
Family

The property is ok, being a decent option for downtown Monterrey, with an ok balance given its price. Coming from the COVID crisis I guess there’s not much space for major investments, but the hotel needs a lift up. The room was ok. Nothing fancy, but a couple of down points: found a dead cockroach in one of the corners. Bar for hand towels was broken; barely touched it, came down and almost hit my foot. Reported this at checkout “you will get a phone call/email from our manager as an apology” they said. So far, no news. On the plus side, pool area and small garden are nice for children. Breakfast was good, but for my two night stay I had to go through negotiations: I paid for a room for my 11 year old son and myself, which was supposed to include breakfast. Day one, after veryfications and so on, I ended up paying for my sons drinks. Second day, same negotiation process and ended up paying a partial cost. Overall I would say it’s an ok option for the area, but next time will look for another hotel.

By on Jul 12, 2021

Review comment responded on Jul 22, 2021

En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros. Nos gustaría nos pudiera dar nuevamente la oportunidad de tenerlo por nuestro Hotel en su próxima visita a Monterrey.

3
Family with small children

The vast majority of the staff waiters, housekeeping, maintenance were AWESOME!! Front desk, unfortunately not so much...3 people to attend 1 guest while other guests wait in line. The night i arrived was so disorganized i had to wait approximately 2 hours before i was able to get INTO my room.

By on Jul 1, 2021

Review comment responded on Jul 6, 2021

En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.

5
Everyone

By on Sep 18, 2020

Review comment responded on Oct 6, 2020

Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo

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