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Best Western Centro Monterrey

2.5 out of 5.0

Recent guest reviews

AC ineffective due to air leaks (sunshine through AC hole in wall around edges). Hotel hot and uncomfortable. Bad area (based on what I saw and didn't see). Excellent staff, though, typical of a Mexican hotel. They pride themselves on service and did all I asked. Language was a barrier but manageable. Non-potable water in room and no bottled water given for brushing teeth, etc...

My friend and I booked a stay for 4 days in January 2017 at this hotel, thru Expedia.com. While we were on our way to the hotel from the airport, our taxi driver warned us that the neighborhood was unsafe. Our fears were confirmed when we checked in, and the hotel employee told us to be careful when walking around the neighborhood after dark. The hotel is located in a busy part of town, near churches and open air markets. While B. Juarez avenue is wide and busy, the side streets are narrow and somewhat scary. Amenities at the hotel were less than standard. The room was clean, but smelled. After we complained, it was freshened up and re-cleaned. The "gym" at the facility was poorly furnished and every single machine was broken. The "continental breakfast" consisted of yogurt, cereal, 2 kinds of fruit (somewhat fresh), orange juice (watery) and coffee. We complained to Expedia.com, but the hotel manager played hide-n-seek with expedia agents for 24 hrs, and then claimed that it was too late for us to cancel without a penalty. Ultimately, since the hotel refused to refund for the remaining days, we ended up having to stay at this hotel for the remainder of our stay. We were upset with expedia for allowing the BW hotel manager to play us this way (not sure who is at fault here, maybe both the hotel management and expedia customer service). Several local citizens warned us to be careful around the unsafe neighborhood during our stay, and asked us why we wouldn't move to another hotel in a safer area (sigh!). They also recommended that we NOT use the green taxis, and exclusively work with Uber. Using Uber was fairly easy in Monterrey, and the drivers are usually vetted for safety and can understand English a little better. However, just be vigilant and careful with everyone, especially not flash your dollars around public areas. Overall, our stay at Bestwestern Centro hotel was below average. I would NOT go back and stay at this facility again. Generally speaking, it is safer to stay in San Pedro area of Monterrey, rather than in town. This area is cleaner, nicer and safer. Naturally, hotel rooms are more expensive to book in this area.

The location is terrible, we stayed there by mistake, I got confused. But I thought since it was a Best Western is would be fine. Rooms are clean, but everything is old, even de sheets and carpets! The continental breakfast that is included ends too early and it's definitely not worth to wake up. Service is nice, but still I wouldn't stay there again.

Good value for the money. Close to everything downtown with a convenient shuttle available. Friendly and helpful staff. Common conveniences within walking distance. Internet worked well the 5 days that I was there. Room service was timely. Fitness center was sufficient for it's purpose.

Best Western Centro in . monterrey, mexico was not a great experience! The hotel service sucks and the hotel personell are not very helpful! We went early in the morning to go shopping and returend back to the hotel at 4p.m. and our rooms were still not cleaned. complained the front desk and they did not respond quickly to the complaint. if your paying $100 a night...you would think the rooms would be cleaned by the time you return from a day out! This hotel is not a great looking hotel...hence not great servcie. if you can avoid staying at this hotel please do. you will save yourself a headache! personell are not very helpful and maid service are very very lazy! spoke with the manager

Es un hotel que en relacion costo-beneficio conviene para una estadía corta de max una semana. Buena atencion, tiene areas de mejoras las cuales las puedes expresar en recepcion y buscan solucionarte.

La atención del personal es muy mala, no tienen aire acondicionado en recepción, sala de espera y restaurante. El desayuno continental es ridiculo, las habitaciones no tienen brigobar, la ducha tiene una simple cortina de plástico. Todo lo demás ok, mediocre. Por el mismo precio se puede conseguir algo mucho mejor.

Es un Hotel centrico hay una estacion del metro a 5 cuadras, si te gusta caminar , la macroplaza esta a unos 10 minutos, a las hab, se le nota el paso del tiempo, un detalle que deben cuidar son las observaciones de sus huespedes, la 1ra noche nos visito una cuca, se lo comentamos al recepcionista y como si le hablaramos a la pared. ofrece un desayunon continental pero por un precio muy accesible lo complementas por un desayuno muy rico, no dejen de provar los chilaquiles, en general la comida es muy buena y la atencion del personal del restaurante (mañana y tarde) excelente

Todo muy bien durante la estancia. La ubicación es muy buena, el desayuno es completo, las habitaciones limpias y amplias. La atención del personal fue excelente. Queda cerca de muchos locales y lugares para comer.

Es un hotel economico, en mi habitacion me toco mi alfombra muy manchada asi como algunas paredes. fuera de ahi todo estaba limpio, solo tienes una sabana para taparte, la comida es buena y economica, puede tener una excelente ubicacion si consideras que en la calle de atras esta el Restaurant los Frijoles que es muy rico, asi como los tacos que se encuentran en esa misma calle. Tienes cerca el Mercado Juarez que no tiene mucha artesania mas bien es mucha venta de esoterismo.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

54% of guests recommend this hotel

Total of 42 reviews