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Best Western Centro Monterrey

2.5 out of 5.0

Recent guest reviews

First room on 1st floor was dirty, thin sheets hair in shower and sink was clogged. Informed front desk they provided room 409 which was great it was clean remodled new tile in shower and had a great view. Front desk gentleman was great. Breakast didnt have many options and wasnt that great. Shutle is wonderful to get around town

AC ineffective due to air leaks (sunshine through AC hole in wall around edges). Hotel hot and uncomfortable. Bad area (based on what I saw and didn't see). Excellent staff, though, typical of a Mexican hotel. They pride themselves on service and did all I asked. Language was a barrier but manageable. Non-potable water in room and no bottled water given for brushing teeth, etc...

My friend and I booked a stay for 4 days in January 2017 at this hotel, thru Expedia.com. While we were on our way to the hotel from the airport, our taxi driver warned us that the neighborhood was unsafe. Our fears were confirmed when we checked in, and the hotel employee told us to be careful when walking around the neighborhood after dark. The hotel is located in a busy part of town, near churches and open air markets. While B. Juarez avenue is wide and busy, the side streets are narrow and somewhat scary. Amenities at the hotel were less than standard. The room was clean, but smelled. After we complained, it was freshened up and re-cleaned. The "gym" at the facility was poorly furnished and every single machine was broken. The "continental breakfast" consisted of yogurt, cereal, 2 kinds of fruit (somewhat fresh), orange juice (watery) and coffee. We complained to Expedia.com, but the hotel manager played hide-n-seek with expedia agents for 24 hrs, and then claimed that it was too late for us to cancel without a penalty. Ultimately, since the hotel refused to refund for the remaining days, we ended up having to stay at this hotel for the remainder of our stay. We were upset with expedia for allowing the BW hotel manager to play us this way (not sure who is at fault here, maybe both the hotel management and expedia customer service). Several local citizens warned us to be careful around the unsafe neighborhood during our stay, and asked us why we wouldn't move to another hotel in a safer area (sigh!). They also recommended that we NOT use the green taxis, and exclusively work with Uber. Using Uber was fairly easy in Monterrey, and the drivers are usually vetted for safety and can understand English a little better. However, just be vigilant and careful with everyone, especially not flash your dollars around public areas. Overall, our stay at Bestwestern Centro hotel was below average. I would NOT go back and stay at this facility again. Generally speaking, it is safer to stay in San Pedro area of Monterrey, rather than in town. This area is cleaner, nicer and safer. Naturally, hotel rooms are more expensive to book in this area.

The location is terrible, we stayed there by mistake, I got confused. But I thought since it was a Best Western is would be fine. Rooms are clean, but everything is old, even de sheets and carpets! The continental breakfast that is included ends too early and it's definitely not worth to wake up. Service is nice, but still I wouldn't stay there again.

Good value for the money. Close to everything downtown with a convenient shuttle available. Friendly and helpful staff. Common conveniences within walking distance. Internet worked well the 5 days that I was there. Room service was timely. Fitness center was sufficient for it's purpose.

Best Western Centro in . monterrey, mexico was not a great experience! The hotel service sucks and the hotel personell are not very helpful! We went early in the morning to go shopping and returend back to the hotel at 4p.m. and our rooms were still not cleaned. complained the front desk and they did not respond quickly to the complaint. if your paying $100 a night...you would think the rooms would be cleaned by the time you return from a day out! This hotel is not a great looking hotel...hence not great servcie. if you can avoid staying at this hotel please do. you will save yourself a headache! personell are not very helpful and maid service are very very lazy! spoke with the manager

Es un buen lugar para ir a descansar después de realizar tus actividades en una ajetreada ciudad, esta en un punto muy accesible para desplazarte a todos lados de la ciudad en nuestro caso fue muy cómodo ya que estábamos desplazándonos todos los días a la Unidad Deportiva de Alto Rendimiento, a la cual llegábamos en 10 minutos en auto

Es ideal para viajes de negocios, ya que es un hotel pequeño y los cuartos son pequeños. Para las fechas en que fui estaban terminando de cambiar pisos y re-modelar algunas áreas, por lo que aun tenía algo de polvo del material, sin embargo el cuarto estaba limpio y solo no le funcionaba una lámpara. Está muy bien ubicado, en el centro de la ciudad. El desayuno continental que incluye está sencillo, pero es de acuerdo al precio, en general el Hotel está bien para viajes de negocio de pocos días.

Muy mal servicio, muy ruidoso por qué está en remodelación y sin poder tener acceso al restaurante y al elevador desde el primer piso tienes que subir escaleras y así poder usar el elevador los cuartos no cuentan con hielera ni micro y ni siquiera puedes tener acceso a uno también te ponen cafetera y sin café y lo necesario para poder hacerlo. En pocas palabras no es buena opción para hospedarte.

Hotel ruidoso. Hacen obras y constantenente golpetean sin que puedas descansar. Un desastre total. Además está todo lleno de polvo y los muebles desconchados. Las camas de la habitacion son diferentes.....

Benito Juarez Avenue # 359 North Monterrey NL

Hotel highlights

  • Walking distance to Fuente de la Vida o Neptuno and Macroplaza
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Best Western Centro Monterrey places you in Monterrey Centro, within a leisurely stroll of popular sights such as Fuente de la Vida o Neptuno and Macroplaza. This 49-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Centrally located in Monterrey, the hotel is also a short walk from Faro de Comercio and Explanada de los Heroes.


Dining

Free breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

Best Western Centro Monterrey's 49 rooms provide coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Hair dryers and desks are also standard.


Property features

Guests of Best Western Centro Monterrey enjoy a fitness center, free WiFi in public areas, and 2 meeting rooms. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, free newspapers, and a porter/bellhop.

Reviews from Trip Advisor

Trip Advisor aggregated rating

54.0% of guests recommend this hotel

Total of 49 reviews