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Krystal Monterrey

3.5 star property
Hotel with a restaurant, 5-minute walk to Macroplaza

Choose dates to view prices

Photo gallery for Krystal Monterrey

Lobby sitting area
Creator video
Front of property
Breakfast, lunch, dinner served; international cuisine
Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry

Explore the area

View in a map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Place, Macroplaza
    ‪5 min walk‬
  • Place, Auditorium Pabellón M
    ‪5 min walk‬
  • Place, Santa Lucia Riverwalk
    ‪9 min walk‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, free WiFi

Suite Junior

  • 613 sq ft
  • Sleeps 2

View all photos for Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Room Deluxe

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Double Room Deluxe

  • 355 sq ft
  • Sleeps 4

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(89 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(99 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior with Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Double Room Superior with Mountain View

  • 355 sq ft
  • Sleeps 4

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About the neighborhood

Monterrey

Located in Monterrey Centro within a short walk of Macroplaza, Krystal Monterrey is within a mile (2 km) of other popular sights such as Fundidora Park. This 3.5-star hotel has 207 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Fuente de la Vida o Neptuno - 3 min walk - 0.2 miles
  • Macroplaza - 5 min walk - 0.3 miles
  • Auditorium Pabellón M - 5 min walk - 0.3 miles
  • Explanada de los Heroes - 7 min walk - 0.4 miles
  • Santa Lucia Riverwalk - 9 min walk - 0.5 miles

Getting around

  • General I. Zaragoza Station - 4 min walk
  • General Mariano Escobedo Intl. Airport (MTY) - 28 min drive

Restaurants

  • ‪Sierra Madre Brewing Co. - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪1900 - ‬1 min walk
  • ‪Mi Tierra - ‬3 min walk
  • ‪Carl's Jr. - ‬2 min walk

About this property

Krystal Monterrey

Hotel with a restaurant, 5-minute walk to Macroplaza
At Krystal Monterrey, guests have access to a gym, free WiFi in public areas, and meeting rooms. Valet parking is offered for MXN 180 per stay. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a business center and a banquet hall.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.
Recreational amenities at the hotel include a fitness center.

Similar properties

Exterior
Gamma de Fiesta Americana Monterrey Gran Hotel Ancira
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,723 reviews
$81 nightly
The price is $97
Dec 1 - Dec 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 180 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
  • Valet parking fee: MXN 180 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Frequently asked questions

Is free cancellation available at Krystal Monterrey?

Krystal Monterrey provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Krystal Monterrey?

As of Nov 28, 2025, prices found for a 1-night stay for 2 adults at Krystal Monterrey on Dec 7, 2025 start from $84.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Krystal Monterrey?

This hotel is situated in Monterrey Centro, just steps from Monterrey Metropolitan Museum and Museo Metropolitano de la Ciudad de Monterrey, and within a short walk of Macroplaza. You'll also find Fundidora Park and Cintermex within a short drive.

Is there parking available at Krystal Monterrey?

Yes, valet parking is offered for MXN 180 per stay. Accessible parking is also available for guests.

Does Krystal Monterrey feature a casino at the property?

No, Krystal Monterrey doesn't have a casino.

Will I find an indoor pool at Krystal Monterrey?

No, there is no indoor pool at this hotel.

Is Krystal Monterrey a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Does Krystal Monterrey have a hot tub?

No, this hotel doesn't have a spa tub.

Does Krystal Monterrey have a restaurant with a breakfast menu?

Yes, Krystal Monterrey serves buffet breakfast for a surcharge each morning at Café Flores.

Will Krystal Monterrey allow pets to stay for free?

No, pets aren't allowed at Krystal Monterrey though service animals are welcome.

Does Krystal Monterrey have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Krystal Monterrey?

The closest major airport to Krystal Monterrey is General Mariano Escobedo Intl. Airport (MTY), which is 19.9 mi away (28 minutes by car).

Are there rooms with balconies at Krystal Monterrey?

No, there aren't any guestrooms with balconies at Krystal Monterrey.

Krystal Monterrey Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1090 out of 1957 reviews
Rating 8 - Good. 403 out of 1957 reviews
Rating 6 - Okay. 212 out of 1957 reviews
Rating 4 - Poor. 120 out of 1957 reviews
Rating 2 - Terrible. 132 out of 1957 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Stayed 1 night in Aug 2025

6/10 Okay

Eduardo Guzman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They need improvement in customer services ; specifically in the front desk!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay-
Stayed 2 nights in May 2025

10/10 Excellent

Josue Antonio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i wouldve love to have maybe a mini fridge and a microwave avaible to heat up food and keep drinks cold
Stayed 5 nights in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Stayed 2 nights in Aug 2025

8/10 Good

Gilberto

Stayed 3 nights in Jul 2025

6/10 Okay

JOSE

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Manuel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms need renovation. Elevator issues lobby bar opens when they want to
Stayed 4 nights in Aug 2025

6/10 Okay

Miguel, Midland

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms smell like humidity. No fridge on room. Old tvs and furniture. Great location thats for sure.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sixto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Honorio

Liked: Amenities
the service
Stayed 3 nights in Aug 2025

2/10 Terrible

Kanghyun

Stayed 3 nights in Aug 2025

6/10 Okay

Ana

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Benito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, the staff were kind and quick to answer all my questions
Great view to El Cerro de la Silla and la Catedral
Stayed 4 nights in Jun 2025

8/10 Good

ZAYDA

Stayed 4 nights in Jul 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
All is better
Stayed 1 night in Jul 2025

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located and close to many popular tourist attractions like Paseo Santa Lucia, the Cathedral, Macroplaza, plenty of shops and small local restaurants. Staff at check-in was very friendly (Mercedes) I would definitely stay here again if I return to Monterrey. My only complaint is the lack of communication through the Expedia app, and we had to wait until 2:00 PM to check in, even though we arrived early at noon.
Stayed 3 nights in Jul 2025

2/10 Terrible

Azrael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

"Disappointing Stay – Room Temperature and Service

I recently stayed at your hotel and wanted to share some feedback regarding my experience. Unfortunately, it did not meet expectations due to several issues: The room was extremely hot upon arrival. Although I adjusted the thermostat, the temperature only lowered by 2 degrees and remained uncomfortable throughout the night. The television was not functioning at all during the stay. I also encountered a bug in the restroom, which was concerning in terms of cleanliness. While the restaurant food was acceptable, it wasn’t enough to offset the other inconveniences. When I contacted the front desk to request a room change, I was told all rooms were booked. Additionally, the receptionist was not particularly helpful or accommodating.
Stayed 1 night in Jul 2025

6/10 Okay

Miguel

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

ROSA GUADALUPE

Business traveler
Liked: Amenities
Pongan fridge estaría fabuloso
Stayed 1 night in Jul 2025

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small details makes the difference!

My stay at Krystal Monterrey was awesome! The check-in was very efficient. The room was superb! I really loved the neatness but most of all the individualized WELCOME note. Special thanks to Susana García!
Relax in the Lobby
Arrived
Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Stayed 1 night in Jul 2025

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