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City Express Monterrey Aeropuerto

2.0 out of 5.0

Recent guest reviews

I was staying here for 3 nights. At my second night, at 4am in the morning they called me to my room while I was sleeping,,, because apparently the alarm of smoking detect of the room was not working and they had to check if I was OK. Of course I am good! Because I was only sleeping! Next day, I checked with the staff and they said that sometimes the alarm mark error and its the protocol to call and check... No apology. I was so bothered and this is very stupid!!! Also the bed is very hard so it took time for me to fall asleep. If this happens everyday, the hotel should check well before the customer stays. I couldn’t believe this happened and nobody feels sorry about it!!!

I stayed with my family for one night at this hotel due to its convenient location close to the airport. The check in process was fast, the rooms we were given were clean, and there was hot water for showering. The hotel gives complimentary breakfast, and transportation to a certain radius from the hotel. Check out was fast with the help of Maria Fernanda, who does an excellent job. Overall it was a good stay.

The smelling of the halls and rooms needs to be improved, placing deodorants, air fresheners or something else. Overall good service and excellent breakfast. Convenience location for travelers that needs to spend the night waiting for the flight.

There was a nice stay before our night flying to los cabos!!! it was a smooth stay close to some restaurants and to the airport. I would definitely stay there again.Our check in was at 3pm we got there earlier and the receptionist was so nice to let us check in earlier.

Hotel rooms are in bad shape, all piece of furniture are damaged, funky smell and dirty carpet. I suggest pay a bit more and skip this spot. $1050 on tuesday. Breakfast is avarage and descent. Computer service room needs newcomputers all usb ports and keyboard are busted.

I would stay here again. CONS This is indeed a budget hotel, approx. $89. The website offers airport shuttle, but that is not true from airport to hotel. From hotel to airport, only if you reserve and, according to receptionist, if you apply (not sure what that meant). Hotels in the airport strip use one taxi company. They do not have meters and charge whatever they want, there is nothing posted. After the trip the driver will tell you how much they typically charge for the trip and then pressure you for more money saying, "It's up to you if you want to give me more.", with the sheepish look. Lobby and hallways are not air-conditioned. There is a lot of airport noise and there is also quite a bit of construction going on. This is a cheap business hotel that attracts employees from companies on a shoe string budget. Rooms are very small, smells a bit muggy and the water pressure is low. Sometimes there is hot water and sometimes not (who cares in this infernal heat in Monterrey). Too far from the business district, downtown or anywhere else for the matter. PROS First and most important for me-The hotel chain believes in equal opportunity. A large part of their staff, including receptionists, are hearing impaired and many cannot speak. American Sign Language is American not not Mexican. There is a big difference. I was very impressed and happy to see that this company values all people and encourage their employees to see their disability not as a handicap but as a gift. The staff was very friendly and professional. Always willing to help when asked specific questions. By this I mean, if you are wanting to buy some water or snacks you need to ask specifically if there is something VERY close by. If not they will call a taxi and send you 30 minutes away and the fare will be $15-$20 roundtrip. There is a 7-11 almost 10 feet from the hotel. The 7-11 has much to be desired. The a/c in the room is good, it does the job. WIFI is good, not great. I usually was able to connect at a 1.5-1.75 mbps. Not good for streaming, video conferencing or online schooling. Breakfast buffet is ok. Scrambled eggs with some type of protein, refried beans and corn tortilla chips. That is all hot food. Then there is a good variety of cold cuts, cheeses, breads and pastries (if you are from USA understand the Mexican pasties are not as sweet as we have come to expect. They are a bit bland and dry). There is a very nice yogurt bar with toppings. Mango, papaya, bananas and apples for fresh fruits. Coffee, milk and orange juice. Not too bad. Proximity to the airport is less than 5 minutes away. Don't look for a shuttle, just hail a taxi. Recommendation: If you stay at City Express ask for the room that is at the end of the hallway. My room was very quiet and I could not hear outside noises. Very budget friendly.

Friendly staff. Rooms were spacious enough (better than expected). Wi-Fi was very slow and non-existent at times (didn't work the first night). Shuttle doesn't run at night so took taxi but is close to the airport. Shuttle in morning was later than planned but still got to airport in plenty of time.

I stayed only one night, it is near to the airport so I selected this hotel because I had an early flight next day, it took 10 mins from the hotel to the airport, free wifi and was ok, confortable room and quiet, if you looking for a five stars hotel go somewhere else, the hotel is great for travelers that have a layover in mty.

Pésimo!! No se queden aqui. Muchisimo ruido, huele horrible, las camas nada cómfortables, el clima no funciona bien. Habitación muy pequeña. En la madrugada (1:00am) llegaron los vecinos, haciendo muchisimo ruido, entre ellos, el tren y los camiones que pasan cerca, no pude dormir bien, y lo mismo opinan las otras personas con las que viaje. Lo barato, puede salir caro!

Habitaciones muy limpias, con amplio estacionamiento, te llevan a el aeropuerto sin costo adicional, personal muy servicial y el la tarifa que pagas incluye desayuno frío y caliente, y un Internet excelente.

Boulevard Aeropuerto, 400 Apodaca NL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free airport drop-off
  • Fitness center

City Express Monterrey Aeropuerto places you 7.9 mi (12.7 km) from Citadel Shopping Center. This hotel has 130 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free airport drop-off. It's near the airport and also within a 30-minute drive of Arena Monterrey and Fundidora Park.


Start your day off right with a free hot/cold buffet breakfast. Order from room service to satisfy your hunger without leaving your room.


City Express Monterrey Aeropuerto's 130 air-conditioned rooms provide ironing boards and desks. Guests can expect 21-inch LCD TVs with cable channels, along with free WiFi and wired Internet.

Property features

Guests of City Express Monterrey Aeropuerto enjoy a fitness center, free WiFi in public areas, and a meeting room. There's limited parking, as well as a free shuttle from the hotel to the airport (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

56.0% of guests recommend this hotel

Total of 454 reviews