Not my cup of tea terrible 😭💔😫 Not clean staff suck except olan and mgn Lisa
I like everything about staying at extended stay Bloomington
The room was filthy, as was the carpet, with stains still crusty from whatever was spilled there. Someone’s dirty laundry was under the bed. The evening staff were rude and unfriendly, when you could locate them at all. The desk was unattended, with no indication of where they were, how to reach them, or how long they’d be gone. When you used the lobby phone to reach them, you got a busy signal. There was encrusted old food in the refrigerator.
Cleaning was terrible, they pulled my stuff out, threw all my food and toiletries away, stole my phone charger, when I wasn’t checking out for 3 more days, long black hair all over bathroom floor, don’t think they mop, hallways smelled like weed , I’ll never stay here again
we arrived at 4pm to check in to our roo. The staff told us our room was ready. We were told to come back in 45mins. we had a wedding at 5pm that we needed a room to get ready for. They offer us a one bed for our family of 4 and told us they will move is if a room became available.
The room was half prepared, so they gave me another room. The website says it has airport shuttle, but the front desk told me there is no shuttle, had to pay $20 for a taxi. Didn't see any vending machines, nor an ice machine.
Room smelled like marijuana and cigarettes. Clothes in drawers left from previous guests, which made cleaning doubtful. One of the kitchen drawers was just filled with trash. Hallways hadn’t been vacuumed in a while. Staff was nice though!
The hallways were dirty and had an odor. Even though non smoking I am sure I could smell cigarette (and other types of ) smoke.. OK for a night or two if traveling on a budget.
Photos and description were a VERY poor representation of the stay - which was all of about 2 hours. I ended up checking out and eating the two nights and staying at another hotel that was decent. EXTREMELY POOR.
Wouldn't recommend. There were police outside dealing with hotel guests. This caused the desk attendant to leave the desk during my check in. Made me uncomfortable. There is also an unpleasant odor in the lobby and in the rooms.
The bed sheet was not clean and pillow with no case. Bathroom has stains
When we arrived we were greeted by the front desk staff. He was very friendly and had a positive attitude. We got up to the room and it hadn't even been cleaned. The bed hadn't been made, there was trash on the counter, house keeping totally skipped that room. We went back to the front desk and told the staff, he apologized and told us he would "upgrade" us to a king bed. Which is what I booked in the first place. When we got to the second room appeared clean. The bed wasn't very comfortable, it creaked and was loud when you moved. The room was missing a lot of basic items. There was no coffee maker, no phone book, no bible, no list of restaurants nearby, no bag for dirty clothes. The decor was extremely out dated. I am gonna cut the place some slack tho, the guy said he just took over 3 weeks ago. He said that there were no supplies, and he had to order everything again. He also said he had to find staff as well. So, I feel bad for him. The place has potential for sure, but the investment would be expensive and require a lot of work. All in all, I would gave this place 2 stars out of 5. One star for the staff and one star for the affordability.
Aid over $400/my for a room that should be less than $75 per night. No amenities, breakfast was coffee and granola bars, rooms were not made up each day...
Located in East Bloomington, Extended Stay America Suites Minneapolis Bloomington is within a few miles (5 km) of popular sights such as Mall of America and Nickelodeon Universe. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 104 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. MP3 docks, coffee makers, and phones are other standard amenities. Housekeeping is available on request.
At Extended Stay America Suites Minneapolis Bloomington, guests have access to free WiFi in public areas and laundry facilities. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Not my cup of tea terrible 😭💔😫 Not clean staff suck except olan and mgn Lisa
I like everything about staying at extended stay Bloomington
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The room was filthy, as was the carpet, with stains still crusty from whatever was spilled there. Someone’s dirty laundry was under the bed. The evening staff were rude and unfriendly, when you could locate them at all. The desk was unattended, with no indication of where they were, how to reach them, or how long they’d be gone. When you used the lobby phone to reach them, you got a busy signal. There was encrusted old food in the refrigerator.
We are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Cleaning was terrible, they pulled my stuff out, threw all my food and toiletries away, stole my phone charger, when I wasn’t checking out for 3 more days, long black hair all over bathroom floor, don’t think they mop, hallways smelled like weed , I’ll never stay here again
Dear Guest, thank you for staying with us and for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
we arrived at 4pm to check in to our roo. The staff told us our room was ready. We were told to come back in 45mins. we had a wedding at 5pm that we needed a room to get ready for. They offer us a one bed for our family of 4 and told us they will move is if a room became available.
Thank you for evaluating your visit to our hotel. We apologize for the delay you experienced at the time of your check-in and that our staff could not provide you the same type of room. There is definitely room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Thank you for sharing your feedback with us. Please accept our apologies for not providing you a clean stay and the excellent service you deserved. Your comments are shared with the teams involved, as it will help us improve our service delivery. We hope you will accept our apologies and consider giving us another chance to provide an improved experience. Sincerely, Hotel Management