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Astor Hotel

3.0 out of 5.0

Recent guest reviews

No hot water at times. Also, no heat atTimes. Had to bring in a portable heater. They did not provide a fridge or microwave until 1 day prior to checkout. They tried to charge me for changing bed sheets. Horrible experience!

Worst hotel I've stayed at. No handgrips in shower. No effective warning that there is a short step up to enter bathroom area. I had an end-of-the hallway corner room. All four windows let cold night air in. No heat in room. No chain lock for the door. Strip extension cords indicate that the wiring is entirely out of date. No indication on Astor website that repair work was ongoing. The website itself is a form of deceptive advertising. This is an very old hotel. Either tear it down or do a complete renovation. I'm surprised that the hotel has not been condemned by the fire department.

Great staff!! Very accommodating! Made recommendations to improve our stay.

When I got there the fire alarm was ringing, & guests were in the lobby. They told me everything was fine and proceeded to check me in. All of the other hotels were booked, so I had no choice. When I got to my floor, I smelled gas. The room was ok, but not the best. When I woke up both my husband and I had bite marks over our body from bed bugs.

Old, the staff are great! The rooms clean but poorly air conditioned with old noisy window units, and very tiny, lumpy pillows. It's just old.

Just very old, smelly and outdated. Stayed for 2 nightso. Nothing is working and nothing being fixed. No management on site besides clerk at the desk . She's giving me manager's card to call and complain . Drinking water for sale. No ventilation in the bathroom at all besides opened window. Absolutely NO soundproof. Room is unbelievably small and dark. Overall was a very disappointed experience .

I was sold on the price of this place as they were $20-$50 less than other properties downtown. As the location is nice and quiet, the hotel is not up to par on the level of price. First off it is a very old hotel and that is a neat feel, but the property does not make the place. The rooms are decent but old, and walls are thin. I heard housekeeping knocking 2 doors down at 7am..... Really 7am? I think it should be a standard to not bother guests until at least 10. Just cause you have a do not disturb thing on your door doesn't mean that you don't get disturbed from them banging on others doors. It took forever for my dish to connect to the tv and was stuck on the same channel and lost signal every couple minutes. I literally had to turn on the shower and let it run for almost 10 minutes until the water got hot. It will then drip and run after you shut it down. I hate keys, I hate carrying them and I hate using them. Here they give you a real key attached to a thick plastic card, one is for your room and the other is to get in and out of the property after hours and parking lot. Overall I would not pay more than $50 for this place. I would not stay here again and would not recommend you do either.

Everything was fine except the reception on the TV. Tried to watch the debate and it froze several times. The WIFI was horrible. They have great water pressure a X hot water. The building is old and historic which was very nice.

My history with the Astor has spanned over 10 years. It has been awhile since I have stayed there, but needless to say it has declined even further. There was no real way to control the heat in the room and to say it was a sauna would be close to the truth. There was little relief from the open windows, but the hallway was at least 10 degrees cooler than the room. The comforter and pillows were lumpy, the toilet had difficulty flushing and the nob on the faucet to pull up for the shower to activate was missing. The furniture is worn and threadbare, along with the scuffs, nicks and dings in the furniture. It used to be kind of charming and a well worn coat, at this point I wouldn't even donate it to the needy. The rate is inexpensive, but you get what you pay for.

This was my worst hotel experience ever. I did not stay overnight. I checked out after seeing a mouse in my room and to add insult to injury I was still charged the $10 overnight fee for my car. Highly disappointed. The only plus is their pleasant staff.

We enjoyed our stay here and the location was close to everything. Also, the old charm of the hotel was welcoming. However, when choosing this hotel, there were mini charges we didn't expect. There is no complimentary breakfast so we had to spend $20 bucks elsewhere and the parking lot behind the building costs $10 per car, per night. You can maybe try parking on the side of the street for free, but good luck with that and have fun walking 2-3 blocks.

The location was great, who says no to being mere blocks away from the beautiful lakefront and the neighborhood of Yankee Hill. But it's an old hotel that still needs to become a little more modern in some areas. They have a hotel bar but it never seemed open, thankfully the Knickerbocker is down the block. They also have wi-fi but it never consistently worked. The room is big enough for a single traveler or a couple but also looks a little older in some spots, notably the bathroom.

Old classic style hotel, clean & very conveniently located to downtown. Some of the room furnishings and bathroom fixtures were showing some age. Overall, good value for the price.

we were surprise at this hotel...it had a wonderful location and the staff was wonderful...still needs some work but a perfect spot if you want quiet...nice outside dining area...

This hotel only has great location.room was really small but i only needed bed to sleep overnight so i didnt care much about it.in order to park at their parking you have to pay additional 10$ i think wich is not much but for 100$+ price i could of stay at better hotel.if you like old buildings hotel is really cute but need remodeling soon.also go to the roof.its amazing view of lake and part of the city.i dont think i will stay there again.

good price and good location. unique, old historic building.

I only stayed one day in there but it was easy to get there from train station, it's on downtown, staff are very nice and friendly, It is a descent hotel for the price you're paying.

The place itself was not average. The door to my room was not easy to open so an employee had to come and fix it as another guest was arriving. The hotel is extremely dated.

This place had a good location, but was old and dated. There was also a funky smell in the hallways and a snack machine that was barren.

Overall, I like the hotel, it is in a good location, easy to find street parking or you can pay $10 extra for parking in their lot. The room is generally clean although hotel looks a little dated, it doesn't really bother me. This particular stay, I had a long travel day and went to take a shower and there was a massive (1-2 inches) cockroach crawling in the tub. I tried to spray shower head water on it to go down the drain but it was too big. Had to grab it with tissue and flush down the toilet. I don't know where it came from as didn't see any obvious holes or anything, maybe it came up the shower drain?? Anyway, freaked me out a bit. Thanks, Ken

Room options

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Queen 1 | Sleeps 2

Room, 2 Queen Beds, Kitchenette

Queen 2 | Sleeps 4

Guest reviews for Astor Hotel

Everyone (8) Business (8) Couples (28) Family (6) Other (8) Friends (8)
2
Everyone

No hot water at times. Also, no heat atTimes. Had to bring in a portable heater. They did not provide a fridge or microwave until 1 day prior to checkout. They tried to charge me for changing bed sheets. Horrible experience!

By , from Pennsauken, Nj on Nov 14, 2017

1

hotel astor

Everyone

Worst hotel I've stayed at. No handgrips in shower. No effective warning that there is a short step up to enter bathroom area. I had an end-of-the hallway corner room. All four windows let cold night air in. No heat in room. No chain lock for the door. Strip extension cords indicate that the wiring is entirely out of date. No indication on Astor website that repair work was ongoing. The website itself is a form of deceptive advertising. This is an very old hotel. Either tear it down or do a complete renovation. I'm surprised that the hotel has not been condemned by the fire department.

By , from LOUISIANA on Feb 23, 2017

4
Everyone

Great staff!! Very accommodating! Made recommendations to improve our stay.

By on Nov 25, 2016

Review comment responded on Nov 28, 2016

I thank you for your kind words about the staff. We do what we can to accommodate our guests to make them feel welcome.

1

bed bugs

Everyone

When I got there the fire alarm was ringing, & guests were in the lobby. They told me everything was fine and proceeded to check me in. All of the other hotels were booked, so I had no choice. When I got to my floor, I smelled gas. The room was ok, but not the best. When I woke up both my husband and I had bite marks over our body from bed bugs.

By on Nov 21, 2016

2

there is old and charming and then this old and ol

Everyone

Old, the staff are great! The rooms clean but poorly air conditioned with old noisy window units, and very tiny, lumpy pillows. It's just old.

By on Jun 24, 2016

1

doesn't worth half the money they charge

Everyone

Just very old, smelly and outdated. Stayed for 2 nightso. Nothing is working and nothing being fixed. No management on site besides clerk at the desk . She's giving me manager's card to call and complain . Drinking water for sale. No ventilation in the bathroom at all besides opened window. Absolutely NO soundproof. Room is unbelievably small and dark. Overall was a very disappointed experience .

By , from la on Jun 7, 2016

2

don't let price sell you on this place.

Everyone

I was sold on the price of this place as they were $20-$50 less than other properties downtown. As the location is nice and quiet, the hotel is not up to par on the level of price. First off it is a very old hotel and that is a neat feel, but the property does not make the place. The rooms are decent but old, and walls are thin. I heard housekeeping knocking 2 doors down at 7am..... Really 7am? I think it should be a standard to not bother guests until at least 10. Just cause you have a do not disturb thing on your door doesn't mean that you don't get disturbed from them banging on others doors. It took forever for my dish to connect to the tv and was stuck on the same channel and lost signal every couple minutes. I literally had to turn on the shower and let it run for almost 10 minutes until the water got hot. It will then drip and run after you shut it down. I hate keys, I hate carrying them and I hate using them. Here they give you a real key attached to a thick plastic card, one is for your room and the other is to get in and out of the property after hours and parking lot. Overall I would not pay more than $50 for this place. I would not stay here again and would not recommend you do either.

By , from Beloit, WI on May 12, 2016

3

astor

Everyone

Everything was fine except the reception on the TV. Tried to watch the debate and it froze several times. The WIFI was horrible. They have great water pressure a X hot water. The building is old and historic which was very nice.

By , from Springfield on Mar 5, 2016

2

disappointment . . .

BusinessTravelers

My history with the Astor has spanned over 10 years. It has been awhile since I have stayed there, but needless to say it has declined even further. There was no real way to control the heat in the room and to say it was a sauna would be close to the truth. There was little relief from the open windows, but the hallway was at least 10 degrees cooler than the room. The comforter and pillows were lumpy, the toilet had difficulty flushing and the nob on the faucet to pull up for the shower to activate was missing. The furniture is worn and threadbare, along with the scuffs, nicks and dings in the furniture. It used to be kind of charming and a well worn coat, at this point I wouldn't even donate it to the needy. The rate is inexpensive, but you get what you pay for.

By on Dec 5, 2015

1

i saw a mouse

BusinessTravelers

This was my worst hotel experience ever. I did not stay overnight. I checked out after seeing a mouse in my room and to add insult to injury I was still charged the $10 overnight fee for my car. Highly disappointed. The only plus is their pleasant staff.

By on Nov 24, 2015