Well I’ve stayed there before and this time I guess because of Covid it wasn’t so great. The food in the pub was not that great.
We were there on New Year’s Eve big party going on in room next door at 2:00am took 3 requests to change room and staff was very uncooperative
Everything was great Clean Good service Good food
Old ornate building was beautiful … rooms small, there was one usb port to charge phone (that did not work) and they offered us to buy a charging cube at the gift shop. no mini fridge in room... bed comfy
I asked for my final checkout statement be emailed to me. I provided my email address at the time of check in and still had not received it. I called and spoke with staff and also left a message and still have no statement emailed to me. I want to confirm that the fee that they charged my card is removed as they told me that it is after check out. I currently have the fee on my credit card and no refund yet.
everything is at your figure tips. great place location
I’ve worked at a different 4 diamond resort, and to compare the two was very disappointing. We stayed on the 12th floor and the hall was very dirty (one could clearly see the cleaning staff cut corners vacuuming leaving the corners filthy. Every hallway we used needed vacuuming). There was visible unrepaired water damage on the walls near the elevator and our room felt old... not in a charming way. In a disrepair type of way. Moldy grout, dingy dark bathroom, super tiny room which was in dire need of a paint job. I understand period charm and the desire to maintain original character, but this hotel just felt poorly maintained. We regretted staying here. Our floor reeked of marijuana when we returned from our evening event, but thankfully only the hallways. The hotel staff we interacted with were great, no complaints about the service.
Friendly counter staff was a + Carpet could be replaced with newer/brighter in lobby
This hotel is fine overall but is in need of some updating -- at least in the room we had and the floor we were on. The sink in the bathroom was cracked and things like the door trim have been painted over a few times and chips touched up. Price was good compared to others for the same night, but it was HUGE bummer to be charged $25 to check in two hours early. I haven't travelled a lot recently, but I didn't realize that was a thing now :(
Great location and a beautiful hotel. Close to everything in downtown Milwaukee.
The positives: lobby is nice, check in was fast. The location is very centrally located. The negatives: Once my wife and I stepped off the elevator on the floor of "our" room we were greeted by a musty odor that could not be ignored. When we got to our room the key card did not work. After going back down to the front desk and getting our card reset we went back to "our room and upon entering it was obvious that this was not our room. Thankfully the occupants were not in any compromising situation. Regardless, it was very embarrassing. We were then given a different room. When I opened a drawer in the dresser it was filthy with food crumbs. Lastly, the bathroom can only be described as disgusting. I will never go beck to this establishment and I suggest no one else looking for a well run hotel with clean accommodations.
Located in Westown, Hilton Milwaukee City Center is adjacent to Wisconsin Center and within a 10-minute walk of other popular attractions like Fiserv Forum. This 729-room, 4-star hotel has conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's connected to the convention center in central Milwaukee, and also a short walk from Harley-Davidson Museum and Marquette University.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with full breakfast served for a fee.
The 729 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include laptop-compatible safes, ironing boards, and desks. Housekeeping is available once per stay.
Hilton Milwaukee City Center features a 24-hour fitness center, free WiFi in public areas, and a conference center. Self parking is available for USD 28 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this historic hotel include a 24-hour business center, a computer station, and express check-in.
Well I’ve stayed there before and this time I guess because of Covid it wasn’t so great. The food in the pub was not that great.
We were there on New Year’s Eve big party going on in room next door at 2:00am took 3 requests to change room and staff was very uncooperative
Thank you for your positive review of your recent stay at the Hilton Milwaukee City Center. We do hope you stay with us again in the near future.
Thank you for your feedback! Glad to see you enjoyed your stay with us!
We're very sorry to hear you did not enjoy your stay with us. If you'd like to discuss the matter further please feel free to reach out. We appreciate your patience and we hope you can join us again for future reservations.
We're very sorry to hear you did not enjoy your stay with us. If you'd like to discuss the matter further please feel free to reach out. We appreciate your patience and we hope you can join us again for future reservations.
Everything was great Clean Good service Good food
Old ornate building was beautiful … rooms small, there was one usb port to charge phone (that did not work) and they offered us to buy a charging cube at the gift shop. no mini fridge in room... bed comfy
Thank you Anonymous for taking the time to share your experience. I was sorry to read that you had challenges with the usb port. We do love out beds too, glad you enjoyed! We hope to have you back with us in the future.
Thank you Anonymous. We hope you allow us an opportunity to earn a perfect 5! Come back soon.
I asked for my final checkout statement be emailed to me. I provided my email address at the time of check in and still had not received it. I called and spoke with staff and also left a message and still have no statement emailed to me. I want to confirm that the fee that they charged my card is removed as they told me that it is after check out. I currently have the fee on my credit card and no refund yet.
Hello Ann! Thank you for your comments. I hope that you were able to receive a copy of your folio by now. If not, please contact the hotel and ask for our folio line, extension 7361.
Thank you for sharing about your recent stay. We are sorry to hear that this stay didn't exceed your expectations. Our management team is looking into your comments. We do hope you consider staying with us again in the future..