The property was kept immaculate and the outside pool and cabanas were very clean; the cabana room was wonderful for its layout, balcony and easy access to outdoor pool area; Javier from the beach staff was exceptional! Javier went out of his way every day to make sure the guests felt at home! Angel from the beach staff was very rude every day we were at the beach, asked us 3 times if we paid for our umbrella when he was standing in the beach hut when we ordered it! One of the wait staff at the beach did not go out of her way to help us at all when we had a specific request. Also, there were guests who brought their own alcohol on the beach after we were told at check in that it was absolutely not allowed! Very disappointed
The location and physical appearance was excellent. We did'nt like the noise from the wine and food festival that the hotel hosted in the pool bar area. it went on until after midnight.
Great location, nice food and beautiful pool area. We are not so fans of home scents and found the fragrance at the lobby area and bar rather strong
Location! And the food/drink at the poolside bar. Best pina colada hands down.
Friendly staff nice location right on the beach with pool
Great vibe. Pool is super and beach access is great. Sadly, half the exercise equipment didn’t work, and for the first two days, made service came to our room on ninth floor after 5pm, ie while prepping to go out and/or napping.
The staff are all fabulous and the pool area is the best of all the hotels
We absolutely loved the long, endless pool and swam several times a day even tho the water was really cold. The staff couldn;t have been more helpful and courteous, the breakfast buffet was delicious and the warm pool was a real treat. The only little problem was that the shower in our room was difficult because there was nothing, not even a towel rack, to hold onto when getting in and out; I'm surprised that no on has mentioned this or been hurt. Otherwise, the National is now one of my favorite places for a mini vacation, I will certainly go back.
When I checked into the hotel not a single person told me that they have an event with extremely loud music (loud enough to vibrate the floor and the windows) until 11 pm. The clerk at the check in desk also didn't tell me that I must have a band to get to my room or building. 1st security guy didn't want to let me in until I showed him my key. Then the next security guy didn't let me in cause I didn't have a band on my hand. I went to the clerks to get the band and wait in line until they finish with other guests. After that I found out that they have that event and there's around 500 people dancing next to the pool that I couldn't even use. That day I had a fever and I couldn't leave the hotel cause I don't feel well. I went to the pharmacy next door to get some pills around 10 - 10.30 pm. And came back from the side of the ocean. The path to the cabanas was blocked by the crowd in front of the stage. I tried to pass it and the security guy pushed me away and said "VIP only". I was shocked that someone who works at the hotel could push anyone. Next day I tried to talk to the manager. He said they need to find out who pushed me and offered to cover my dinner at the hotel but eventually they had another party/event this day but I couldn't stay at the hotel for the dinner cause of the loud music. Then I went back to my room. Inside of the door was a sign saying housekeeping in room. I waited for about 20 minutes but no one came out. I opened the door and no one was inside.
Good location. Small room that hasn’t been updated in a while
Decor was nice with the wood work. Very clean and enjoyed our stay
The Manager super nice, friendly, helpful. She step in and up whenever she need to and has a willingness to greet everyone no matter who you are, what race you are, language, ahe is just awesome! The doorman is awesome too, the tall one, i never got his name,. There was two young men on the beach that where awesome too,. The bar tender was super nice.! These few people made a tremendous difference while me a my fiancée! But there were a few butt wholes of course! Over all the place was so NiCCE and clean i will more then likely book with them if i come back for South Beach, Miami FL
Located in South Beach, National Hotel, An Adult Only Oceanfront Resort is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Lincoln Road Mall. This 152-room, 4-star resort welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
All 152 air-conditioned rooms feature safes and phones. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers.
Renovated in 2015, National Hotel, An Adult Only Oceanfront Resort offers an outdoor pool, free WiFi in public areas, and a business center. Valet parking is available for USD 42.80 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this adults-only resort include express check-in, express check-out, and free newspapers.
The property was kept immaculate and the outside pool and cabanas were very clean; the cabana room was wonderful for its layout, balcony and easy access to outdoor pool area; Javier from the beach staff was exceptional! Javier went out of his way every day to make sure the guests felt at home! Angel from the beach staff was very rude every day we were at the beach, asked us 3 times if we paid for our umbrella when he was standing in the beach hut when we ordered it! One of the wait staff at the beach did not go out of her way to help us at all when we had a specific request. Also, there were guests who brought their own alcohol on the beach after we were told at check in that it was absolutely not allowed! Very disappointed
The location and physical appearance was excellent. We did'nt like the noise from the wine and food festival that the hotel hosted in the pool bar area. it went on until after midnight.
Dear traveler, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!
Great location, nice food and beautiful pool area. We are not so fans of home scents and found the fragrance at the lobby area and bar rather strong
Dear D.S., It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!
Location! And the food/drink at the poolside bar. Best pina colada hands down.
Dear guest, It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. Come back and see us again soon!
Greetings, Thank you for your feedback! The National Hotel
Friendly staff nice location right on the beach with pool
Thank you for taking the time to leave a feedback on your stay. Feedback, such as yours, allows us to improve our overall guest experience. We make it our #1 priority to exceed our guests expectations. I am pleased to see you found the overall service to your liking's. Again, thank you and I look forward to welcoming you back in the not too distant future. Best regards,
Great vibe. Pool is super and beach access is great. Sadly, half the exercise equipment didn’t work, and for the first two days, made service came to our room on ninth floor after 5pm, ie while prepping to go out and/or napping.
Thank you for your review in response to your most recent visit to The National in beautiful Miami. We hope we will have the opportunity to welcome you back again very soon. If there is any way that we can assist in making your next visit just as enjoyable, please feel free to reach out to us directly. Happy New Year! Maria Barria- Director of Rooms
The staff are all fabulous and the pool area is the best of all the hotels
Dear guest, Thank you for sharing your experience with us, that is our final goal, to make feel fabulous and enjoy a very well deserve vacation. Next time will be even better! Once again thank you for being part of this family, and see you soon!
We absolutely loved the long, endless pool and swam several times a day even tho the water was really cold. The staff couldn;t have been more helpful and courteous, the breakfast buffet was delicious and the warm pool was a real treat. The only little problem was that the shower in our room was difficult because there was nothing, not even a towel rack, to hold onto when getting in and out; I'm surprised that no on has mentioned this or been hurt. Otherwise, the National is now one of my favorite places for a mini vacation, I will certainly go back.
Dear Traveler, Thank you so much for staying with us at the National Hotel and sharing your experience. I am glad to know the you enjoyed our beautiful property as well as the great service provided by our amazing staff. Our location is also a key aspect for travelers looking for nearby entertainment, shops, and restaurants. Once more, we appreciate you taking the time to type this review. We hope to see you on your next visit to Miami Beach! Kind Regards, National Hotel
Thank you for your Feedback! The National Hotel
Dear guest, Thank you for the feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience. I am pleased to see you found the overall accommodations to your liking. I assure you that JAvier will get the recognition he deserves for his dedicated service. On behalf of the entire National Team I would like to extend our deepest apologies for the service you received during your stay with us on those particular situations that you mentioned, Outstanding customer service means the world to us, and we strive to provide this to every guest. We have discussed the recent aspects of your experience with the appropriate managers to prevent further guest dissatisfaction. Once again, thank you and I look forward to welcome you back soon, Cordially,