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Recent guest reviews

Nice staff, easy process, but it could be renovated and definitely needs a fridge in the room

Property needs upgrades and staff need more training in customer service

I like convince. I didn’t like that I didn’t get for a requested. And not response.

Great breakfast nice place to stay when at the airport

Excellent location inside the airport At Terminal 1, well clean,.the people who attend us very good actitud, thank you was very happy.

Staff was very friendly and helpful

The hotel was on the same property as the airport. Loved that the most.

Good service ,the rooms may need a little bit or remodeling for the price you pay

I liked everything about the property but I think they should add some lighting in their terrace that is in between the rooms. some colored lights or something would be nice. We had a view from our room and at dark it is really dark

EASY Accesible, clean and Friendly staff. Recommeded to anyone.

The location is convenient for various facilities.

Right in airport no need to go outside. Great for later arriving flights! Courteous staff and rollaway bed. Thanks!.

the room was too hot - unpleasant and neither my wife nor I slept well

Loved being right in the airport - very convenient

We arrived in terminal 2 with a 9 hour layover at 4 pm. Hilton is in terminal 1 but getting there was super easy with the skytrain between terminals. We just showed them our hotel reservation and we were granted access to the skytrain. We needed to head back to terminal 2 at 11 pm at which time the skytrain was no longer running but the Hilton shuttled us for free. Super easy and was great to stretch our legs. The hotel is right at the food fair so lots of food options from fast food to fancy sit down. Another great experience with the Hilton

Inside Mexico City Airport, Terminal 1 Mexico City

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center
  • Concierge services

Located in Venustiano Carranza, Hilton Mexico City Airport is within a few miles (5 km) of popular sights such as Foro Sol and Autódromo Hermanos Rodríguez. This 129-room, 4.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's connected to the airport in central Mexico City, and a short drive from Mercado Jamaica and Museo de la Ciudad de Mexico.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to noon and on weekends from 7:00 AM to noon.


Rooms

Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include MP3 docks, coffee makers, and free newspapers.


Property features

Guests of Hilton Mexico City Airport enjoy access to free WiFi in public areas, a business center, and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a meeting room, a computer station, and express check-in.

Room options

Standard 2 Doubles

2 Double Beds | Sleeps 4

Room, 1 King Bed (Airstrip view)

1 King Bed | Sleeps 3

Room, 2 Double Beds (Airstrip view)

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Hilton Mexico City Airport

Everyone (12) Couples (4) Family (18)
4
Everyone

Nice staff, easy process, but it could be renovated and definitely needs a fridge in the room

By on Jun 24, 2022

Review comment responded on Jun 26, 2022

First, I would like to thank you for bringing to my attention your concern about your poor experiences during your recent stays at our Hilton Mexico City Airport property. Feedback like yours is very important to us as it helps us to continually monitor and improve our guest services. Your satisfaction is very important to us and we go to great lengths to ensure that all of our guests have a rewarding stay and based on your feedback, I am disappointed to hear that we did not meet your expectations. Please be assured that guest feedback is taken seriously and we monitor our hotel to ensure it is operating to our standards. Our executive team is responsible for overseeing quality control at our property and conducts internal reviews of guest feedback to develop an action plan to ensure our guests' concerns are directly implemented in our improvement efforts. The feedback you have shared with our team is enlightening and critical to ensuring that the hotel improves its commitment to providing a positive experience.

5
Everyone

By on Jun 13, 2022

1
Everyone

By , from PALM SPRINGS on Jun 6, 2022

4
Everyone

By on Apr 23, 2022

2
Family

Property needs upgrades and staff need more training in customer service

By on Mar 21, 2022

Review comment responded on Mar 23, 2022

We appreciate the time you have taken to review your recent visit to our Property. Comments like yours always help us to improve in every aspect; our executive team has reviewed your comments to ensure that they will be taken into account and make the possible improvements. I hope you will consider staying with us again. We would love to have you as our guest to ensure we provide the best travel experience. Sincerely

3
Everyone

I like convince. I didn’t like that I didn’t get for a requested. And not response.

By on Mar 6, 2022

Review comment responded on Mar 9, 2022

We appreciate the time you have taken to review your recent visit to our Property. Comments like yours always help us to improve in every aspect; our executive team has reviewed your comments to ensure that they will be taken into account and make the possible improvements. I hope you will consider staying with us again. We would love to have you as our guest to ensure we provide the best travel experience. Sincerely

5
Family with small children

By on Jan 3, 2022

Review comment responded on Jan 6, 2022

Thank you for sharing your very valuable comments for your last visit to Hilton Mexico City Airport. We are glad to know that you have experienced a good sensation of service and you felt very good treated. We appreciate your preference, and please come back soon!

5
Business Business

Great breakfast nice place to stay when at the airport

By on Dec 4, 2021

Review comment responded on Dec 6, 2021

Muchas gracias por su evaluación en su última visita en Hilton México City Airport. Estamos muy contentos de saber que ha tenido una grata experiencia. Agradecemos su preferencia, esperando volver a tener el honor de servirle en su próxima visita a la Ciudad de México. Sinceramente Rocio Bernal Health, Safety & Quality Manager

5
Partner Couples

Excellent location inside the airport At Terminal 1, well clean,.the people who attend us very good actitud, thank you was very happy.

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

Thank you for sharing your very valuable comments for your last visit to Hilton Mexico City Airport. We are glad to know that you have experienced a good sensation of service and you felt very good treated. We appreciate your preference, and please come back soon! Sincerely Rocio Bernal HS&Q MANAGER

5
Everyone

Staff was very friendly and helpful

By on Jun 13, 2021

Review comment responded on Jun 15, 2021

Thank you for sharing your very valuable comments for your last visit to Hilton Mexico City Airport. Your loyalty to Hilton Worldwide is very important to us and we are glad to know that you have experienced a good sensation of service and you felt very good treated. We appreciate your preference, and please come back soon!

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