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Hilton Memphis

3.5 out of 5.0

Recent guest reviews

This property has really gone down and I was very disappointed in how the hotel caters to all types of foolery and immature people. We were in a room next to some young people that were very disrespectful and disruptive. I will not be staying at this hotel again for the price it’s not worth it!!!!!!

Centrally located near an expressway. Did have bathtub clog, but staff was sent quickly and the problem was resolved.

Neat, clean ,and service was awesome. I will be returning in the near future!!!

Dirty bathroom, extremely noisy room - could hear the people's entire conversations in the rooms on both side of me. Hotel restaurant very overpriced & not good. However - very comfortable bed!

It was great, thanks for the upgrade. Perfect! Good location, views of the city were great.

The only problem with the hotel is the parking lot.

Love this hotel! Great location close to everything clean

Great hotel. Bathroom was tiny but overall an excellent experience!! Would recommend very highly and I would stay here again

Overall, it was a good experience. Check-in was seemless, food was decent and the room was okay. I did have a drink at the bar and the bartender made a great drink and was super friendly.

Prior to staying at the Hilton in Memphis, TN I had only stayed at a Hilton once before. I had traveled to Houston, TX; where I was fortunate enough to stay at a Hilton there, and let me tell you these hotels do not disappoint. The hotels are immaculate, and the staff is great. The Hilton at Memphis met my expectations. My girlfriend and I stayed one night, which I wish we could have stayed longer, but the place was great. We felt that right at home feeling, instead of that unsure feeling you get whenever you book at lower tiered hotels. Usually, the hotel rates are fairly similar all across Memphis, so if you are indecisive on spending those extra $10-15 on staying here or somewhere else, stay here. The hotel is located in Germantown, which is a very sane area, with lots of shopping centers surrounding it. About a 20 minute drive from downtown, but that is nothing considering the location and value you receive from staying here.

Parking spots were plentiful, but no matter where you parked, it was a trek to the front door. My check-in experience was fast, but I felt rushe. The front desk clerk got right back on the phone after tiving me my key before I could ask about Wi-Fi. I also had to ask her how to even get ro the elevators. What the clerk didn't tell me was that floor 2 was actually in the basement. Upon entering my room, it looked nice until I looked closer. I was right outside the pool area; thankfully, it was not pool season or I would have heard noise all day. Still, the was were very thin; I could hear people talking, walking, closing their door, and even showering. There was dust everywhere, along with random stains on the bathroom door. The towels had dirty spots on them. When I showered, the tub barely drained and the faucet leaked terribly. I complained about these things but nothing was done. I was so worried about cleanliness, I wrapped myself in the blanket I brought and slept in it like a cocoon on top of the sheets. To be the Hilton and have such a nice exterior and lobby area, the room was old and gross. Customer service was also definitely lacking. I will never stay at this hotel again.

The hotel is visibly outdated. Our rooms air conditioner was extremely weak and very spotty, it got really hot at night. Had to call down to room service 4 times before getting any type of answer and lastly one of the elevators was not blocked off but had a sign up "out of operation" INSIDE the elevator that you only saw once you had gotten on and the doors closed...

The staff was not welcoming at all. They did not inform me of anything when I checked in. I requested extra towels and pillows multiple times and never received them. This was my fist time at a Hilton and I was highly disappointed. The morning staff seemed to all have really bad attitudes not only with the guests but with each other. My reservation was for 2 nights and I didn't even stay the first one. I went over to the Marriott and was much more impressed.

I'm at the Hilton at least twice per month. This is the second or third time the telephones, heaters or television has issues or doesn't work. My last visit I actually checked out a day earlier. The staff is great but the hotel is noisy and need upgrading. It was one of my favorite places to stay.

Very nice and peaceful. The staff was very helpful as well.

Excellent place to stay. The managers are awesome.

Hotel could use some upgrading in the rooms, only one bath towel, no bottled water. This is unusual for a Hilton. Otherwise, staff at front desk were professional and kind.

We came in town for a funeral for one night and had two rooms. The person who checked us in was wonderful and accommodating. One of the rooms was not clean but the other was perfect. They moved us to a clean, comfortable room within half an hour. The person at the front desk the next day was cold and uninterested but the bellhop, valet, food service staff all went above and beyond and completely made up for the one bad seed. The hotel overall was very nice and we would absolutely stay there again.

939 Ridge Lake Boulevard Memphis TN

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in White Station, Hilton Memphis is within a few miles (5 km) of sights such as Lichterman Nature Center and Opera Memphis. This 3.5-star hotel has 405 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

A 32-inch flat-screen TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an MP3 dock, a coffee maker, and a laptop-compatible safe.


Property features

At Hilton Memphis, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 2 Double Beds, Executive Level

Full 2 | Sleeps 4

Room (Queen Murphy Bed)

Queen 1 | Sleeps 2

Guest reviews for Hilton Memphis

Everyone (21) Couples (33) Business (14) Students (1) Family (19) Other (7) Friends (6)
1
Families

This property has really gone down and I was very disappointed in how the hotel caters to all types of foolery and immature people. We were in a room next to some young people that were very disrespectful and disruptive. I will not be staying at this hotel again for the price it’s not worth it!!!!!!

By on May 27, 2019

4
Families

Centrally located near an expressway. Did have bathtub clog, but staff was sent quickly and the problem was resolved.

By on Apr 27, 2019

4
Partner Couples

Neat, clean ,and service was awesome. I will be returning in the near future!!!

By on Apr 22, 2019

5
Everyone

By on Feb 25, 2019

2
Everyone

Dirty bathroom, extremely noisy room - could hear the people's entire conversations in the rooms on both side of me. Hotel restaurant very overpriced & not good. However - very comfortable bed!

By , from nc, us on Feb 4, 2019

5
Everyone

It was great, thanks for the upgrade. Perfect! Good location, views of the city were great.

By on Jan 23, 2019

5
Everyone

The only problem with the hotel is the parking lot.

By on Sep 5, 2018

5

excellent would highly recommend

Everyone

Love this hotel! Great location close to everything clean

By on Jun 30, 2018

5
Everyone

Great hotel. Bathroom was tiny but overall an excellent experience!! Would recommend very highly and I would stay here again

By , from Canton MI on May 8, 2018

4

short stay in memphis

Everyone

Overall, it was a good experience. Check-in was seemless, food was decent and the room was okay. I did have a drink at the bar and the bartender made a great drink and was super friendly.

By , from Chicago, IL on Apr 4, 2018

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.