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Stayed for a weekend with my family and was very pleased with the overall experience. The location was central to everything and right off a main route. The staff were incredibly nice and friendly. The pool was salt water but heated and clean. The only recommendation to the hotel is that the breakfast area is way to small and the food needs some TLC. Overall experience was good and would definitely recommend.
I stayed here for the night before and night of my wedding. The staff were very accommodating of myself, my bridal party, and my guests staying at the hotel. I would highly recommend a one bedroom suite for any bride looking for a comfortable and convenient place for wedding day preparations. The complimentary breakfast in the morning was also great, we were able to gather with all of our guests for breakfast before everyone went home!
Super clean, good breakfast, nice walking paths next to hotel, no restaurants or shopping in walking distance, but close to highway and tons of places less than a mile away. Didn’t use the shuttle, but was available. highly recommend this hotel and would definitely stay there again.
The suites are very spacious and well cared for. The one room queen suite where we stayed has 2 queen beds in one room, a comfortable sofa sleeper in the living room, and a kitchen area. Plus there is breakfast in the morning and a light dinner with drinks in the evening. The rooms were spacious and very quiet. Nice place to say and look forward to my next stay.
I had the misfortune of staying at the Hilton Homewood Suites Gateway Hills in Nashua for several weeks when I relocated to the area and needed temporary housing while searching for permanent housing. It was an exceptionally unpleasant experience during a stressful period of my life, and it is the reason why I will never stay with Hilton again if I can help it. I was verbally abused by the management (a problem I see other guests have had, based on other reviews) and was made to feel unsafe. On the second day of my stay, the shower malfunctioned and would not turn on. I had gotten sweaty that day and wanted very much to wash up. I reported the problem, and instead of repairs, I got excuses. Their repairman was not on site and couldn’t be brought in. They said it would be fixed the next day. It was not. I was about to start a new job and didn’t want to show up on day one smelling bad, but the hotel left my shower unfixed for two days in a row. Finally they moved me to another room. Keep in mind that I had a lot more than a suitcase since I was relocating. It was quite a hassle. (Additionally, I will note that the hotel charged me for the two days that I did not receive the level of accommodation I was paying for – a room with a functional shower – despite their little dishonest sign at the front desk saying that if there’s a problem they’ll fix it or you won’t be charged. Yes, I was charged. It took months of being give the run-around by Hilton Corporate to finally get a refund, with no interest of course.) Had they made things bad enough for me yet? No, they were not finished. Let’s continue. I was upset, disappointed, and stressed out by my inability to take a shower and the hotel’s prolonged refusal to provide such a basic accommodation. So, I wrote a review of the hotel expressing my disappointment. Several days later I was settled into my new room and things were mostly pretty decent. (There was another issue they refused to fix, but it had much less effect on my quality of life. It went unfixed for weeks, though. This hotel almost seems to have a policy against making repairs.) I was actually quite pleased with the level of service I had received from SOME of the employees. But my improved satisfaction was not to last. One evening I was partaking of the snacks provided in the lobby on weeknights. A man with an alleged service dog (I am not saying it wasn’t a real service dog; I don’t know if it was or not) walked past from behind me and as he did so, his dog pressed its nose against my leg, leaving a streak of mucus on my otherwise clean pants. I am allergic to dogs. I also have a history of a particularly traumatizing dog attack. While service dogs are generally supposed to be well-behaved, I know there are many cases of service dog fraud, and I had no assurance that this dog in particular was not going to harm me, especially given its violation of my personal space – behavior I would not expect from a legitimate well-trained service dog. I also now had a disgusting mess on my clothes. I felt very uncomfortable with the incident, and the next morning I asked if I could speak with the manager. I approached him courteously to ask him if he would please talk to the owner of the dog and ask him to ensure that it did not encroach my personal space in the future. I did not approach with an angry tone of voice or facial expression. I got as far as saying “I feel uncomfortable–” before he began berating me. He indicated that he was angry that I had given the hotel a bad review, and for that reason he said “all you do is complain” and apparently that meant that all of my complaints were invalid. Not that the hotel repeatedly failed its responsibility to fix a malfunctioning shower, but that I was just a negative nellie for having the audacity to object to it. He then said “I can’t ask him [the dog owner] to leave. I won’t.” Uh, okay. I never asked him to do that. I simply wanted to talk with him about how to make sure EVERYONE’S rights and needs are respected, including mine. “As a service dog, that dog has the right to go anywhere it likes,” he said. Even to the point of pressing itself against an allergic guest. The manager insisted that he’s an expert on the ADA, even though he doesn’t understand that the ADA website clearly specifies that allergic customers should be given space away from service dogs where possible (this can be confirmed with a five-second Google search). He also was not interested in understanding this fact, or respecting my right not to have my personal space (including my body and clothing) violated. I continued trying to speak with him like an adult, but it was worse than pulling teeth. He insisted on interrupting me at every opportunity and speaking over me. (I strongly suspect he would have behaved at least a little better toward me if I were a man, but this is just a hunch.) When I managed to get so far as to ask him to talk with the dog owner, he would say “I talk with him every day. I ask him how he’s doing.” The manager was clearly either unable to comprehend this simple request, or petulantly refusing to cooperate. But the majority of the conversation (if it could be called a conversation; it was more a one-sided rant on his part) consisted of him telling me I should leave, and when I didn’t immediately agree to do so (due to the hassle and stress involved, as well as the lack of cost-competitive alternatives in the area that met my specific needs), he resorted to threatening to kick me out. The manager implied that the man with a service dog was of elevated importance compared to me because he had a disability. (Never mind that I wasn’t asking him to take sides but simply to have a conversation in the interest of my physical comfort and safety.) I asked him if I’d get actual consideration if I told him that I have a disability. Which I do (in addition to the allergy and trauma from the dog attack). It is an “invisible” disability and not something I seek to advertise to the world. I shouldn’t have to bring it up in order to be treated with respect, but since disabilities hold such cachet with this manager, I asked. He responded by calling me “ignorant” (apparently assuming I was just making things up). I daresay I wasn’t the ignorant one for assuming all disabilities are obvious, but okay. It wasn’t the only insult he lobbed at me. He made snide comments directed toward my level of education (I happen to have multiple master’s degrees and he seemed to assume, for whatever reason, that I was uneducated), and I can say without hesitation that his behavior was among the most condescending and belligerent treatment I’ve ever received in my life. Especially considering that I was a customer. He also insinuated that I was lying about the dog touching me, but when I offered to prove it by showing him the smear on my pants, he wasn’t interested because that proof wouldn’t support his agenda, which was to antagonize and discredit me. All I was asking was to be able to feel comfortable and safe! All this because I wrote a truthful review about the hotel’s failures! (Note that I deleted the earlier review because the manager threatened to kick me out and I didn’t need that kind of stress on top of everything else I was dealing with at the time.) Every other hotel I’ve stayed at, if I report a problem, their response is some variation on “we’re sorry and we want to do better,” not “all you do is complain.” I feel comforted and validated by the other reviews I’ve read describing the manager’s hostile treatment toward those who dare report problems. Clearly the issue isn’t us, but the manager of this hotel. I don’t know why he takes it personally and insists on antagonizing his guests rather than wanting to give them the good experience they are paying for, but I daresay this manager desperately needs an anger management course. Prior to my stay at the Hilton Homewood Suites Gateway Hills Nashua, I as a loyal Hilton Honors member. But due to this experience I do not want to ever stay with Hilton again. My loyalty is to Marriott now; I’ve stayed with them multiple times since my stay at the Homewood Suites last year, and Marriott has always treated me like a valued guest. That shouldn’t be remarkable but I guess it is. Another review recommended Marriott over Hilton and I couldn’t agree more.
Fourth time here---will be back. Very convenient to highway and shopping. Nice hotel. Clean and friendly. The staff are great. Conteniental hot breakfast was excellent. Hotel very clean. Love the suite style.
Our stay at Homewood Suites was very nice. The check in was fast and our room was very clean. The kitchen area was very nicely furnished. The breakfast had a wide variety of food. We showed up 10 minutes before the end and they still had plenty of hot food available. We will be staying here again on our next trip to Nashua.
We decided to stay in Nashua the weekend of my son and fiance's Jack and Jill which was in Hudson. Nice room and facility. Minor negatives were no bottled water and room and no full time restaurant. Free breakfast was OK but nothing special.
Stayed here with my 2 daughters. It was nice to be able to put them to bed and close the door to watch television before I went to bed. Also nice to have a hot breakfast before we had to depart early for a dance competition!
I stayed at the Homewood Suites last week during a two-day business trip. I liked the hotel a lot. It seems pretty new. My room consisted of a bedroom/bath, living room, and a small kitchen area. While it was very generic, it was also clean, comfortable, and quiet. I didn't hear a sound from any direction during my whole stay. The lobby/lounge area where breakfast and afternoon snacks are served is big, bright, and inviting. There's also a small outdoor patio area where you can sit outside. Very nice. Two suggestions. First, the wifi should be simplified; it was more hassle than it should have been. I had wifi included in my room rate and the process they actually asked me to follow didn't work. I actually ended up the free wifi that everyone gets and that was fine. Second, the breakfast menu could be improved. While there are eggs and oatmeal, the selection is pretty lackluster and feels a bit half hearted. Overall, I will definitely return on future business trips.
Located 1.7 mi (2.7 km) from Pheasant Lane Mall, Homewood Suites by Hilton Gateway Hills Nashua is within a 10-minute drive of Butterfly Place. This 105-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 105 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect free WiFi and wired Internet, along with 42-inch flat-screen TVs and pay movies. Other standard amenities include MP3 docks, sofa beds, and free local calls.
Built in 2015, the brand new Homewood Suites by Hilton Gateway Hills Nashua offers an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and a free grocery shopping service.