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PrimeStay Extended Suites by IHG

Property class: 3

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Photo gallery for PrimeStay Extended Suites by IHG

A hotel room with a sofa, a desk with a computer, a TV, a dining table with chairs, and a bed.
An indoor swimming pool with clear water, a no diving sign, and a tiled floor.
A hotel room with a sofa, a dining table, a TV, and a door leading to a balcony.
A hotel lobby with a fireplace, a TV, and a bar area.
A modern kitchen with stainless steel appliances, wooden cabinets, and a dining area with red chairs.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4862 Hayes Rd, Madison, WI, 53704
  • Place, East Towne Mall
    ‪14 min walk‬
  • Place, University of Wisconsin-Madison
    ‪20 min drive‬
  • Place, Camp Randall Stadium
    ‪21 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Suite

A bed with white bedding and pillows against a wooden headboard.

Standard Suite

  • 500 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Roll-in Shower (Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms, Roll-in Shower (Communications)

  • 750 sq ft
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Premium Suite

A bed with white bedding and pillows against a wooden headboard.

Premium Suite

  • 750 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 750 sq ft
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Madison

Located in Greater Sandburg within a short walk of American Center, PrimeStay Extended Suites by IHG is within a mile (2 km) of East Towne Mall. This 3-star hotel has 66 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • East Towne Mall - 14 min walk - 0.8 miles
  • Alliant Energy Center - 13 min drive - 14.3 miles
  • Capitol Square - 17 min drive - 10.1 miles
  • University of Wisconsin-Madison - 20 min drive - 11.0 miles
  • Camp Randall Stadium - 21 min drive - 16.7 miles

Getting around

  • Madison Station - 22 min drive
  • Dane County Regional Airport (MSN) - 14 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Culver's - ‬3 min drive
  • ‪Texas Roadhouse - ‬15 min walk
  • ‪Texas Roadhouse - ‬13 min walk

About this property

PrimeStay Extended Suites by IHG

Guests of PrimeStay Extended Suites by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Kitchens, sofa beds, and dining areas are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Basketball
  • Indoor pool

Family friendly

  • Dining table
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1994
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is a free cancellation option available at PrimeStay Extended Suites by IHG?

PrimeStay Extended Suites by IHG provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at PrimeStay Extended Suites by IHG?

As of Sep 4, 2026, prices found for a 1-night stay for 2 adults at PrimeStay Extended Suites by IHG on Sep 7, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to PrimeStay Extended Suites by IHG?

This hotel is situated in Greater Sandburg within a short 15-minute walk of East Towne Mall. You'll also find Olbrich Botanical Gardens and Barrymore Theatre within a short drive.

Is there parking available at PrimeStay Extended Suites by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does PrimeStay Extended Suites by IHG have a casino at the property?

No, PrimeStay Extended Suites by IHG doesn't have a casino.

Will I find an indoor pool at PrimeStay Extended Suites by IHG?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at PrimeStay Extended Suites by IHG?

Couples staying at this hotel will appreciate amenities like premium bedding and a kitchen as well as an indoor pool.

Are there hot tubs at PrimeStay Extended Suites by IHG?

No, this hotel doesn't have a spa tub.

Does PrimeStay Extended Suites by IHG have a restaurant with a breakfast menu?

Yes, PrimeStay Extended Suites by IHG serves free buffet breakfast each morning from its snack bar.

Will PrimeStay Extended Suites by IHG allow pets to stay free of charge?

No, pets aren't allowed at PrimeStay Extended Suites by IHG though service animals are welcome.

Are there connecting rooms at PrimeStay Extended Suites by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from PrimeStay Extended Suites by IHG?

The closest major airport to PrimeStay Extended Suites by IHG is Dane County Regional Airport (MSN), which is 4.7 mi away (14 minutes by car).

Are there rooms with balconies at PrimeStay Extended Suites by IHG?

No, there aren't any guestrooms at PrimeStay Extended Suites by IHG that offer a balcony.

PrimeStay Extended Suites by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 164 out of 311 reviews
Rating 8 - Good. 83 out of 311 reviews
Rating 6 - Okay. 32 out of 311 reviews
Rating 4 - Poor. 13 out of 311 reviews
Rating 2 - Terrible. 19 out of 311 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Stafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations. Nice suite room, and a good value.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Tanya

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Heidi

Stayed 1 night in May 2026
Verified review

6/10 Okay

Karri

Disliked: Amenities, property conditions & facilities
Room was clean but the curtains were all ripped and the bathroom ceiling was falling apart. TV didn’t work. Breakfast was not very fresh.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Amanda

Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Tennile

Disliked: Cleanliness, staff & service, property conditions & facilities
staff wasn’t trained well. got charged 85 dollars for nothing. got charged twice for my deposit. but they somehow fix it. and upon checking out they want me to take my review down just to give SOME of my money back.
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Tameka

Disliked: Cleanliness, staff & service, amenities
The staff was very rude the room that I stayed in the stove didn’t work the sheets were dirty in the bedrooms and it was overall just not a good stay for me at all I’ve stayed there multiple times and never had any problems until now but I think it’s under knew ownership
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It looked just unappealing.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jacalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a review already. It was all around excellent Pleasant surprise.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest place I’ve ever stayed. Very spacious, well stocked, very pleasant and very clean
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was superb. They made us feel at home during the blizzard we dodged. Accomodations were extremely comfortable. We have never previously had this high level of hospitality. Thank you all!.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Alexander

Disliked: Cleanliness, property conditions & facilities
My family and I stayed at this property several times when it was a Marriott Residence Inn. However during our stay for Christmas and New Years, new owners came in, it became a Primestay, and things went downhill very fast. We were told nothing would change and our reservations were safe but I saw other people being turned away since they had Marriott reservations. The next day the breakfast buffet - which had featured waffles, sausages, bacon and eggs - became cold food only due to some vague issue in the kitchen. A few days later the wifi stopped working along with the sole computer in the business center. And there was an abandoned car in the parking lot. When I returned home I found they had charged $200 to my card for incidentals but even after a week had not rescinded the charge. I had to take it up with my credit card company because I couldn't find a phone number for the Primestay. I never saw a good place go downhill so fast. Maybe the new owners will get their act together but I would avoid the place for the next few months.
Stayed 15 nights in Dec 2025
Verified review

10/10 Excellent

Etasha

Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Tameka

Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Rebecca

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Wouldn’t do it again!

Variety of shopping and eating around the hotel was great. The hotel itself was ok…just ran down. The reason for the poor score is, hotel staff came in and out of the room (not housekeeping) multiple times without communicating. We could not get a clear answer as to why they went in the first time. The second was to remove the C02 detector (first thing in the morning while we were in pajamas), then entered again in the afternoon while we were gone. This was all within 24 hours. I spoke with the assistant GM Nat. Who thought me being upset by this was funny. She told me they were doing routing maintenance and were not sure how many more times the would be in and out and they weren’t required to inform us. She also stated hotels weren’t required to let us know. Those are just the entries I knew about…being that it was just us 2 females traveling, we felt unsafe with random men letting themselves in and out of the room.
Stayed 6 nights in Sep 2025
Verified review

8/10 Good

Spencer Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The shower had a hole in the wall
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Vicky

Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Tim

Liked: Staff & service, room comfort
Old, dark, needed updating. The furniture (desk chair and couch) needed a good cleaning. Bathroom so dark could not read contents of bottles (shampoo, conditioner, shower gel). Breakfast was about the same quality as other hotels offering breakfast.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Lauren

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Gerrit

Stayed 1 night in Jul 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay, but...

I enjoyed my stay at the Residence Inn. The kitchen was well stocked with what I needed and the room was comfortable. Overall the stay was nice. There were two issues: 1. The toilet didn't flush properly. The water filled up really high and I was concerned that it was going to overflow. The front desk staff offered two good solutions--move to another room or use a pludger. 2. The tissue metal dispenser was too close to the toilet and the toilet was too close to the wall. I banged my elbow several times on the dispenser's sharp edges. That was painful and very unpleasant. The employees were very friendly and professional. They really helped me have a pleasant stay.
Stayed 3 nights in Jul 2025
Verified review

2/10 Terrible

Lontier

Disliked: Cleanliness, amenities, property conditions & facilities
Nasty and very unprofessional
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Lontier

Disliked: Cleanliness, property conditions & facilities
I would never be back.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Lontier

Disliked: Cleanliness, amenities, property conditions & facilities
Hated everything the manager was so rude I have it on tape. The pool was nasty has nails and screws in it and ripped clothes. The room has mold and dust I have a video of that as well and I also didn’t get no housekeeping only time housekeeping stopped by is when they was walking in uninvited as well as the manager did the same thing walked right in as I was walking up saying he was looking for me, but closing the door. Everyday my key has to get reprogrammed maybe 3x a day if I leave out the room it’s like they go in right behind me. The housekeeping walk around talking nasty about the guest talking in Spanish.
Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here

This is a terrible hotel. Woke up 2x in the middle of the night from fire alarm. Woke up to a bug crawling in my leg. Bathroom was gross
Stayed 1 night in Jul 2025

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