4/10 Poor
Adiv, Minneapolis
Jul 6, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were warm, courteous and professional. It was a pleasure interacting with them.
The property has a breakfast bar with ample seating and a coffee service that's available 24/7. It is also within walking distance to several restaurants.
My room was well below my expectations. The property is in dire need of a refresh. Some of the electrical outlets and fixtures in my room were dirty and chipped or cracked. I saw the carcass of a cockroach in the bathroom upon arrival and noticed ants crawling on the vanity.
I arrived early and contacted the property from the airport to see if any rooms were available. I was advised that a room would be ready for me. Indeed, my room was available as promised. Unfortunately, housekeeping staff were not advised of this fact. Just minutes after entering my room, a housekeeping attendant burst into the room unannounced. This was very disturbing to say the least.
The pillows were small and lumpy. The mattress did not seem especially firm. There were cigarette burns and holes in the bedding.
I would not recommend staying at this property until improvements have been made.
Adiv
Stayed 3 nights in Jul 2025