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Recent guest reviews

: Clean rooms, convenient laundry room, attractive indoor swimming pool and gym. -: lousy breakfast, not particularly friendly staff, bed sheets did not look clean

The hotel looks nice, pool looks nice- didn’t use it. Check in personal was friendly. Stayed on the 3rd floor- hall smelled very very strong of incense. My only complaint is the smell and I personally wouldn’t book here again due to it.

No work staff to check in. I waited for 20 minutes before a staff walk from the back come to check me in. There was another customer before me and by the look that there’s no staff to help check in that customer just left. I’m not sure how long they waited. Hotel is nice and the room is clean but no working staff.

I loved it all

The price was better than some places aside from teh $50 deposit they hold for a few days. The pool was large and warmer than most hotel pools. They offer happy hour beverages. The hotel staff were mostly friendly. There was one that was a bit testy, but rest seemed friendly. The location seemed quiet; not overly busy. The breakfast was lacking, but assume that is due to CoVid19. They limit the number of times they restock the pool towels. We had to keep reconnecting to the internet.

Refused to clean room at all during our 6 night stay. Said we had to stay at least 14 days minimum to get cleaning. Absolutely ridiculous. Most hotels now are cleaning daily or at least 2/3 days per week.

Very clean hotel with very polite staff, definitely would stay again if would travel again in that area!

Excellent amenities and great price! Helpful staff !

It definitely was nice that all the rooms were suites. We did have a problem that our shower quit producing hot water the second night we were there. The staff was quick to apologize and did provide us with compensation on our bill

Everything was good. Great price, comfortable bed, very quiet.

Very nice pool and they serve comp drinks from 5-7 weekdays.

Check in and out ladies were very polite and helpful. Pool and hot tub were properly warmed and skimmed but needed pool floor brushing to lower returns ( dirt ). Room was clean and acceptable. Hot breakfast somewhat lacking ( sausage and eggs were mediocre at best but clean and breakfast organizers were great and working hard to make everything pleasant.

Our room was nice and clean, the hotel was also close to downtown Madison. Overall, a good stay.

Unfriendly staff, fitness center needs to be updated and cooled. Rooms not spacious for the amount being charged.

We stay because the rooms accommodate more than 4 people. We would like the beds to be Queen versus Full.

This hotel is located close to the Belt Line Highway and is near restaurants and shopping. The staff is friendly and the breakfast is adequate.

Some of the pluses: Happy hour (free selected wine and beer in the early evening), a good selection at the breakfast buffet , and a friendly staff. It is close to other hotels and a shopping area with many restaurants for every budget.

We were very happy with the Hotel. Pool was Great. Was no more then 20 min travel time to the Zoo , the capital and the children's museum where we took the kids. Nice breakfast room and fitness room.

John Q Hammons Dr Madison WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • Indoor pool

Located within a mile (2 km) of Capital Brewery, Comfort Suites Madison West is within 2 miles (3 km) of Death's Door Spirits Distillery. This 95-room hotel has an indoor pool, free in-room WiFi, and free self parking.


Rooms

Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Sofa beds, refrigerators, and microwaves are also available.


Property features

At Comfort Suites Madison West, guests have access to an indoor pool, free WiFi in public areas, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a business center, an arcade/game room, and free newspapers.

Room options

Suite, Multiple Beds, Accessible, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Suites Madison West

Everyone (13) Couples (9) Business (6) Family (16) Other (2) Friends (3)
3
Family

: Clean rooms, convenient laundry room, attractive indoor swimming pool and gym. -: lousy breakfast, not particularly friendly staff, bed sheets did not look clean

By on Aug 4, 2022

5
Everyone

By on Mar 28, 2022

3
Family

The hotel looks nice, pool looks nice- didn’t use it. Check in personal was friendly. Stayed on the 3rd floor- hall smelled very very strong of incense. My only complaint is the smell and I personally wouldn’t book here again due to it.

By on Oct 25, 2021

3
Everyone

No work staff to check in. I waited for 20 minutes before a staff walk from the back come to check me in. There was another customer before me and by the look that there’s no staff to help check in that customer just left. I’m not sure how long they waited. Hotel is nice and the room is clean but no working staff.

By on Oct 16, 2021

5
Everyone

By on Oct 9, 2021

5
Family

I loved it all

By , from Madison on Sep 20, 2021

4
Family with small children

The price was better than some places aside from teh $50 deposit they hold for a few days. The pool was large and warmer than most hotel pools. They offer happy hour beverages. The hotel staff were mostly friendly. There was one that was a bit testy, but rest seemed friendly. The location seemed quiet; not overly busy. The breakfast was lacking, but assume that is due to CoVid19. They limit the number of times they restock the pool towels. We had to keep reconnecting to the internet.

By , from Cuba City on Sep 8, 2021

3
Business Business

Refused to clean room at all during our 6 night stay. Said we had to stay at least 14 days minimum to get cleaning. Absolutely ridiculous. Most hotels now are cleaning daily or at least 2/3 days per week.

By on Jun 18, 2021

5
Family

Very clean hotel with very polite staff, definitely would stay again if would travel again in that area!

By on Oct 11, 2020

5
Partner Couples Family

Excellent amenities and great price! Helpful staff !

By on Mar 14, 2020

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