Clean, friendly.
Loved the large TV in the room.
Great location. Beautiful views of water and capital. However took over an hour to check in. Tried to check in at 2:30 for 3pm check in time. Room was Not ready (but thats ok) . Was put on list to be called when ready for “early” check in. By 4 pm still hasn’t heard anything and went to lobby to stand in line through the lobby and restaurant. Was there for a dance competition which they knew people were staying there for. Took way too much time to get us to our rooms, ending up doing hair and makeup standing in line. Just a bad start to the weekend. It was after 5:30 that we got keys to our room which we couldn’t go in until after we danced around 9 pm. Should have been able to check in at check in time (3pm) and had plenty of time to get ready before needing to be in the attached conference center at 530.
Front desk staff was not helpful. They could not locate my booking made via Orbitz and even though showing the confirmation number was total nothing can be done. Which was my first ever bad experirnce with Hilton. Hope someone reads this review and improve on customer service aspect. Thank you! -AP
The property itself is lovely and well kept. The issue was in the room. The comforter had bleached out blood stains, clean but very unappealing. The pull out bed had a protective pad on the mattress and it was filthy! Hair, food crumbs, various stains, a hair tie with knotted hair on it. The bathroom floor was not clean either. One half roll of toilet paper and no spare roll insight.
Location was good but $20 for self parking seems a little much
I really enjoyed the front desk staff, the bar and seating area downstairs. Wish it had complimentary breakfast.
Good location and the breakfast is excellent in dining room. Nice that there is a bar in the lobby. On the down side, the gym is well equipped but small - too small for the size of the hotel. Should be 2x size for the number of guests using it. It was jammed both days I used it. Noisy heating/AC unit in my bedroom which is a problem since you can't open windows.
Had a great stay! Great location and beautiful view! Only negative was an extremely loud heating/cooling unit in the room that came on and off all night, interrupting our sleep both nights. Staff was great and very friendly.
Very nice location close to everything downtown. Nice staff. Bueatiful lake view.
Well maintained, friendly staff, has a boutique feel.
Beautiful setting, location and view over the lake. The problem was the thin walls between rooms allowed us to hear pretty much everything next door. Check in was disorganized/haphazard. Air conditioning was extremely loud and could not maintain a constant temperature in room. Aggressive "concierge" whom we did not need or request...he approached us!
No parking at hotel. Was told I could park a block away or pay for overpriced valet. Ample spots were reserved for valet but big for self park guests.
The room has a small coach to sit to watch tv & has two tv in the room. Both bathroom & room have a generously size and I love it. I didn’t like the auto fan in the room which is Kind of loud and no way to shut it off. The fitness room does not have temperature control in the room & seem it is quite warm inside.
They re-did the property and it was done very nicely. The rooms were well appointed and updated , I actually really liked the showers/bathroom. The lobby was also done very well. I've stayed at this property many times in the past, and it was in need of an upgrade. The negatives, the pool is tiny, probably better to just not have one and have a larger/nicer whirlpool and bigger gym. The gym was fine, but didn't have water that I could find. Most important, my reservation was for a lake view on a high floor. When I checked in, I was not told that my room was neither a lake view nor a high floor. So, I was not happy when I got to my room. I called down, and asked if the room should be cheaper, they said it was the same price (it was not when I booked on Orbitz). So I was pretty unsatisfied with the answer and no attempt to remedy it.
Currently under renovation which made the check in area seem small and crowded at times.
Located in Downtown Madison, Hilton Madison Monona Terrace is within a 10-minute walk of popular sights such as Wisconsin State Capitol and Orpheum Theater. This 240-room, 4-star hotel has an indoor pool along with a gym and a spa tub. It's connected to the convention center in central Madison and also close to University of Wisconsin-Madison and Capitol Square.
Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
All 240 soundproofed rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect WiFi and 55-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.
Guests staying at Hilton Madison Monona Terrace enjoy an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 25.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Clean, friendly.
Loved the large TV in the room.
Great location. Beautiful views of water and capital. However took over an hour to check in. Tried to check in at 2:30 for 3pm check in time. Room was Not ready (but thats ok) . Was put on list to be called when ready for “early” check in. By 4 pm still hasn’t heard anything and went to lobby to stand in line through the lobby and restaurant. Was there for a dance competition which they knew people were staying there for. Took way too much time to get us to our rooms, ending up doing hair and makeup standing in line. Just a bad start to the weekend. It was after 5:30 that we got keys to our room which we couldn’t go in until after we danced around 9 pm. Should have been able to check in at check in time (3pm) and had plenty of time to get ready before needing to be in the attached conference center at 530.
Thank you for your review and feedback. I apologize that our team fell short of having your room ready in adequate time before your event. I hope that you shared your feedback with our team so we could try to fix it for you before you left. We will definitely use your feedback to improve our services in the future.
Front desk staff was not helpful. They could not locate my booking made via Orbitz and even though showing the confirmation number was total nothing can be done. Which was my first ever bad experirnce with Hilton. Hope someone reads this review and improve on customer service aspect. Thank you! -AP
I apologize for your difficulties with your reservation. We will address your feedback with our team to make sure we are prepared for this if it happens in the future.
The property itself is lovely and well kept. The issue was in the room. The comforter had bleached out blood stains, clean but very unappealing. The pull out bed had a protective pad on the mattress and it was filthy! Hair, food crumbs, various stains, a hair tie with knotted hair on it. The bathroom floor was not clean either. One half roll of toilet paper and no spare roll insight.
Thank you for your feedback. I apologize for the cleanliness issues that you faced with your room. We will address this with our team immediately.
Location was good but $20 for self parking seems a little much
Thanks for your feedback. I'm glad you enjoyed your visit and our location. We do regularly look at parking rates for downtown Madison hotels to try and keep them competitive. Hope we have the pleasure of another visit from you soon.
Thanks for the 5 review! Glad to hear you enjoyed your experience.
I really enjoyed the front desk staff, the bar and seating area downstairs. Wish it had complimentary breakfast.
Thank you for sharing and pleased to hear you enjoyed your experience.
Good location and the breakfast is excellent in dining room. Nice that there is a bar in the lobby. On the down side, the gym is well equipped but small - too small for the size of the hotel. Should be 2x size for the number of guests using it. It was jammed both days I used it. Noisy heating/AC unit in my bedroom which is a problem since you can't open windows.
Thank you for the feedback Craig. Typically we do not see the fitness center jammed like that. Sounds like everyone came at the same time. We will get a look at that AC unit right away. I hope we have the opportunity to host you again.
Had a great stay! Great location and beautiful view! Only negative was an extremely loud heating/cooling unit in the room that came on and off all night, interrupting our sleep both nights. Staff was great and very friendly.
We will get a look at that HVAC unit right away. I'm glad otherwise you enjoyed your stay. Thank you for taking the time to share.
Thanks to taking the time to send us the message. Hope to see you again soon! All the best…