Sherri, at the hotel bar, was amazing!
Over priced for mediocre services. We stayed 5 days, and asked front desk personnel to save notes of my special request which is to place 6 coffee pods everyday when they make the room after 11 AM. BUT they followed my instruction once in 5 days. Every time I had to go down and personally ask someone to give coffee pods. 2. Soap and shampoo quality went down dramatically compared to previous years. I know it as AMOF as I stay there often when I travel there for work. 3. It is ridiculous to note that they charge $350 per day but NO free breakfast. I had to pay everyday for breakfast. There is NO microwave in room. 4. In my 5 days of stay, they NEVER changed sheets. They only pick trash, make bed with same sheets. 5. Hotel shuttle is a JOKE. Whenever I request free shuttle, they say give free advice to book a cab, as if I'm unaware of it. 6. The management has decided to be careless because people stay there no matter how they're treated. No, not me. Next time I visit Madison, I'm not staying here.
Excellent property except Wifi is not free unless you give personal info.
Good.
Clean, friendly.
Loved the large TV in the room.
Great location. Beautiful views of water and capital. However took over an hour to check in. Tried to check in at 2:30 for 3pm check in time. Room was Not ready (but thats ok) . Was put on list to be called when ready for “early” check in. By 4 pm still hasn’t heard anything and went to lobby to stand in line through the lobby and restaurant. Was there for a dance competition which they knew people were staying there for. Took way too much time to get us to our rooms, ending up doing hair and makeup standing in line. Just a bad start to the weekend. It was after 5:30 that we got keys to our room which we couldn’t go in until after we danced around 9 pm. Should have been able to check in at check in time (3pm) and had plenty of time to get ready before needing to be in the attached conference center at 530.
Front desk staff was not helpful. They could not locate my booking made via Orbitz and even though showing the confirmation number was total nothing can be done. Which was my first ever bad experirnce with Hilton. Hope someone reads this review and improve on customer service aspect. Thank you! -AP
The property itself is lovely and well kept. The issue was in the room. The comforter had bleached out blood stains, clean but very unappealing. The pull out bed had a protective pad on the mattress and it was filthy! Hair, food crumbs, various stains, a hair tie with knotted hair on it. The bathroom floor was not clean either. One half roll of toilet paper and no spare roll insight.
Location was good but $20 for self parking seems a little much
I really enjoyed the front desk staff, the bar and seating area downstairs. Wish it had complimentary breakfast.
Good location and the breakfast is excellent in dining room. Nice that there is a bar in the lobby. On the down side, the gym is well equipped but small - too small for the size of the hotel. Should be 2x size for the number of guests using it. It was jammed both days I used it. Noisy heating/AC unit in my bedroom which is a problem since you can't open windows.
Had a great stay! Great location and beautiful view! Only negative was an extremely loud heating/cooling unit in the room that came on and off all night, interrupting our sleep both nights. Staff was great and very friendly.
Very nice location close to everything downtown. Nice staff. Bueatiful lake view.
Located in Downtown Madison, Hilton Madison Monona Terrace is adjacent to Monona Terrace Community and Convention Center and within a 5-minute walk of Capitol Square. This 240-room, 4-star hotel has an indoor pool along with a gym and a spa tub. Centrally located in Madison, the hotel is connected to the convention center, and a short walk from Wisconsin Historical Museum and Wisconsin State Capitol.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.
55-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free weekday newspapers.
Guests staying at Hilton Madison Monona Terrace enjoy an indoor pool, a gym, and WiFi in public areas. Self parking is offered for USD 25.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Sherri, at the hotel bar, was amazing!
Thank you for your review! We will be sure to pass on this wonderful shout out to Sheri!
Over priced for mediocre services. We stayed 5 days, and asked front desk personnel to save notes of my special request which is to place 6 coffee pods everyday when they make the room after 11 AM. BUT they followed my instruction once in 5 days. Every time I had to go down and personally ask someone to give coffee pods. 2. Soap and shampoo quality went down dramatically compared to previous years. I know it as AMOF as I stay there often when I travel there for work. 3. It is ridiculous to note that they charge $350 per day but NO free breakfast. I had to pay everyday for breakfast. There is NO microwave in room. 4. In my 5 days of stay, they NEVER changed sheets. They only pick trash, make bed with same sheets. 5. Hotel shuttle is a JOKE. Whenever I request free shuttle, they say give free advice to book a cab, as if I'm unaware of it. 6. The management has decided to be careless because people stay there no matter how they're treated. No, not me. Next time I visit Madison, I'm not staying here.
Hello...First I'd like to apologize for a less than expected experience. Our goal is to always exceed our guests expectations. I am confident that we can make enhancements on some of the items you mention here. I know the housekeeping experience and requests can be and will be handled better in the future. I will address with the corresponding teams. We unfortunately will continue to charge for breakfast, but encourage our Bed & Breakfast package if you'd like it included. I will further investigate your shuttle experience. We do offer service to and from MSN airport as well as anywhere in a 2 mile radius. It is based on request and availability. If you are willing to give us another try, please contact the hotel directly and ask to speak with me. I'd be happy to personally get involved in your next visit to help ensure you do not run into concerns on the items we can control. Warmest regards,
Excellent property except Wifi is not free unless you give personal info.
Thank you for taking the time to rate us 4 of 5. We are delighted that your enjoyed your stay at our excellent property. We hope to see you on your next trip to Madison!
Good.
Thank you for the 4 of 5 rating. We are delighted that you had a wonderful stay. We look forward to welcoming you back on your next trip to Madison!
Clean, friendly.
Loved the large TV in the room.
Thanks to taking the time to send us the message. Hope to see you again soon! All the best…
Dawn, thank you for your rate! We can't wait to have you back with us!