It was very clean and up to date
The staff is helpful and friendly.
Wonderful
Overall, I liked the concept. Soap was in short supply. Rooms could have been straightened every two days without asking. I asked in the early morning that my room be cleaned that day. The clerk said that they needed 24 hour notice. That's not what the sign says in the room and I had no other info about lead time. The room was cleaned as requested. The soap dispensers were not there and very little soap was provided. I like the concept of the sqeeze/refillable dispensers, but what happened to the soap? I really like the social areas both inside and outside. Nice water bottle filler. Clean and convenient. Just make sure that the beds continue to be as nice as they are now in this facility. I've had hard as rocks beds in some older Hilton facilities.
Great stay! Really clean, friendly staff!
The staff checking in and checking out were super friendly and helpful. The hotel is new with a fun vibe. The rooms are basic but perfect for a business trip.
Breakfast, furnishings, And market were fabulous.
Clean and friendly
Clean facilities and easy to find. Friendly staff. Great on the budget.
Very cool vibe!
Close to restaurant and shopping yet in a quiet relaxing area.
The beds were wonderful. The bathrooms were nice and the shower was amazing. The breakfast was very ample, especially during COVID when most breakfast has been removed.
Modern design and fixtures. Parking lot could have been plowed and salted better.
It was clean, modern and quiet. Loved the games in the lobby
It is a very streamlined hotel but still has many perks and amenities.
Spotlessly clean, very helpful and friendly people at the front desk, easy and clean shower, quiet room, excellent blackout curtain.
Tru by Hilton Madison West, WI places you within a 15-minute drive of popular attractions such as University of Wisconsin Hospital and Clinics and Alliant Energy Center. This 106-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free buffet breakfast offered each morning.
55-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, free local calls, and fans. Housekeeping is available on request.
Guests of Tru by Hilton Madison West, WI enjoy a gym, free WiFi in public areas, and a 24-hour business center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a terrace, and laundry facilities.
It was very clean and up to date
The staff is helpful and friendly.
Thank you for the 5-star rating Margaret! Our team looks forward to welcoming you back soon.
Wonderful
Thank you Sonja! We our proud to have a team that went above and beyond to ensure you enjoyed your visit. We hope to welcome you back soon!
Overall, I liked the concept. Soap was in short supply. Rooms could have been straightened every two days without asking. I asked in the early morning that my room be cleaned that day. The clerk said that they needed 24 hour notice. That's not what the sign says in the room and I had no other info about lead time. The room was cleaned as requested. The soap dispensers were not there and very little soap was provided. I like the concept of the sqeeze/refillable dispensers, but what happened to the soap? I really like the social areas both inside and outside. Nice water bottle filler. Clean and convenient. Just make sure that the beds continue to be as nice as they are now in this facility. I've had hard as rocks beds in some older Hilton facilities.
Dear Mary: Thank you for taking the time to review your most recent stay with us! We value your feedback and appreciate you letting us know what you found disappointing about your stay as well as the features you enjoyed. We apologize for the slip in room amenities as that is not representative of the standard we hold ourselves to. We will utilize your response moving forward as we work to provide our guests an exceptional hotel experience.
Great stay! Really clean, friendly staff!
Thank you for taking the time to rate your recent stay. We are honored to earn a 5-star review, as our goal is to not only meet but exceed our guest's expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!
The staff checking in and checking out were super friendly and helpful. The hotel is new with a fun vibe. The rooms are basic but perfect for a business trip.
Dear Jill, Thank you so much for leaving a review on your recent stay at Tru Madison West! We appreciate your feedback and we're so glad to hear you enjoyed your time at our hotel. We hope to welcome you back to our hotel soon!
Breakfast, furnishings, And market were fabulous.
Clean and friendly
Clean facilities and easy to find. Friendly staff. Great on the budget.
Thank you for the 5-star rating! We are glad you enjoyed your stay and our clean rooms. Please visit us again soon!