The main reason we come there us the pool area, alot of other things are very disappointing.
Nicely kept property in quiet neighborhood. Attached restaurant excellent.
The pool was more than I expected and the room was much nicer than I expected. I wish I had stayed longer!
Nice hotel, nice people, my grandson had a great time in the pool area, but a few things bothered me, the bar in the pool area and lobby were both closed, and it was thanksgiving weekend and hotel was busy. Also no exhaust fan in the bathroom, bathroom had some unsightly cracks in the wall/ceiling. Could only exit/enter through the lobby, which was a bit of a hassle. Besides that, I like the little store and balcony areas, I wish that the desk staff would have offered room upgrades because the website was vague, I may have paid for an upgrade to get balcony access, whirlpool tub, etc. I enjoyed the property and will stay again but it would be nice to see a few improvements. Overall 4 out of 5 stars from me :)
The hotel was great! All the staff we encountered went above and beyond, everything was clean, the pool area was amazing! We usually try out different hotels when we go to Madison, but when we bring the kids, we will be returning to this one!
there were very loud people next to me that kept me up all three nights with loud music, drinking, screaming. i complained and hotel staff did address it but the experience was not good
Neighbors next door checked in at 2am, and they were using their jacuzzi all night long. The Jacuzz is must located right behind our bed. I was waked up and thought there is a plane jet behind the wall. Noise cannot be any louder in a room, much worse than the volume of a vacuum. The mini fridge is full of frost, and the door cannot not be shut due to that, so the fridge is running all night long. It is a handicap room no show tub, so the bathroom floor is full of water after shower. Maybe Orbitz bought the worst room and sell it cheap. But it is not cheap at all.
We had the HC room. Not my preferred nor do I want to take it from one who really needs it.
Easy checking in. Access at all levels to the waterpark was excellent!! Great for families with smaller children. The parking was very convenient and the hotel is close to many places from shopping to eating.
nice staff, rooms are comfortable enough but maybe due for a remodel. Unusual feature was a small indoor water park, would be fun for travelers with children.
Everything was good. Location , very nice hotel , staff was very helpful and we really had no complaints.Very satisfied with our 2 day stay in Madtown.
We've stayed here 3-4 times in the past few years, in a variety of rooms, and it is a solid family hotel. There are always numerous big groups of high school/middle school athletes staying for a tournament when we've been there. (Perhaps this accounts for the high prices I feel we have paid.) Check in has been fast, there are numerous luggage trolleys, and our kids love the indoor pool area, where the water is very nice and warm, and it is great for very small children! Rooms are fine, if somewhat utilitarian and not luxurious, and the elevators are very busy. Twice we have left items in the room (our fault entirely!). Once, we were able to recover it (a pillow), and the other time (men's dress shoes), they were not located.
Great alternative to pools although not much for older children. Rooms were nice. Resturant so so...great that kids eat free! Pool area cluttered with guards belongings. No one to take orders at the "bar" in the pool area and outside food/beverages aren't allowed.
The water park kept my kids occupied daily while I was able to work from the pool. Clean rooms, great service. Will stay here again. Many restaurants nearby as well.
The hotel attendant/desk clerk is not familiar with bundle purchased packages. Purchased a hotel, flight, and rental car bundle from a well-known internet site for $659.97. When checking out the desk clerk insisted that I still owed for the room. Something I have already paid for. Provided her with a receipt, which did no good. Had to wait for someone in management to authorize a refund...days later.
This is an average Holiday Inn. Rooms are a bit old but adequate. In the king bed with jacuzzi in room, air conditioning was blowing right on bed and we had to turn off climate control. Buffet breakfast was adequate. However, this has an included Water Park which kids, from age 1 to maybe 12 or so will love. If you have a little child or toddler (or if you're visiting local grandchildren, as we were) the waterpark trumps all objections. Staff was very nice and accommodating.
Good value and location for large family gatherings. Very nice lobby bar with room to watch major sporting events. Water park indoor pools real fun for young families. Walk-in shower with digital temperature control a pleasant surprise.
Located within a mile (2 km) of Capital Brewery, Holiday Inn Hotel & Suites Madison West, an IHG Hotel is within 2 miles (3 km) of Pleasant View Golf Course. This 157-room, 3-star hotel has free in-room WiFi along with free self parking and a free airport shuttle.
Enjoy a leisurely bite to eat at Benvenutos Italian Grill, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service.
Holiday Inn Hotel & Suites Madison West, an IHG Hotel's 157 individually decorated rooms provide microwaves, refrigerators, and coffee makers. 32-inch TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Guests of Holiday Inn Hotel & Suites Madison West, an IHG Hotel enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this golf hotel include coffee/tea in a common area, a computer station, and express check-in.
The main reason we come there us the pool area, alot of other things are very disappointing.
Nicely kept property in quiet neighborhood. Attached restaurant excellent.
The pool was more than I expected and the room was much nicer than I expected. I wish I had stayed longer!
Nice hotel, nice people, my grandson had a great time in the pool area, but a few things bothered me, the bar in the pool area and lobby were both closed, and it was thanksgiving weekend and hotel was busy. Also no exhaust fan in the bathroom, bathroom had some unsightly cracks in the wall/ceiling. Could only exit/enter through the lobby, which was a bit of a hassle. Besides that, I like the little store and balcony areas, I wish that the desk staff would have offered room upgrades because the website was vague, I may have paid for an upgrade to get balcony access, whirlpool tub, etc. I enjoyed the property and will stay again but it would be nice to see a few improvements. Overall 4 out of 5 stars from me :)
The hotel was great! All the staff we encountered went above and beyond, everything was clean, the pool area was amazing! We usually try out different hotels when we go to Madison, but when we bring the kids, we will be returning to this one!
there were very loud people next to me that kept me up all three nights with loud music, drinking, screaming. i complained and hotel staff did address it but the experience was not good
Neighbors next door checked in at 2am, and they were using their jacuzzi all night long. The Jacuzz is must located right behind our bed. I was waked up and thought there is a plane jet behind the wall. Noise cannot be any louder in a room, much worse than the volume of a vacuum. The mini fridge is full of frost, and the door cannot not be shut due to that, so the fridge is running all night long. It is a handicap room no show tub, so the bathroom floor is full of water after shower. Maybe Orbitz bought the worst room and sell it cheap. But it is not cheap at all.
