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Recent guest reviews

First, Orbitz posted that we could check in as soon as 7a.m. This information was wrong and luckely we didnt try until 9:45. The rooms get cleaned and sanitized and are then left untouched for an additional 48 hours for the saftey of their guests against Covid 19. This protocol made me much more at ease about traveling and gave me peace of mind that I chose the right place to stay. THANK YOU! We were allowed to check in at 11:30 and the local coffee shop, Steep & Brew, was a delicious and perfect place to wait with friendly service and home made food. The loby is clean, there are saftey measures of plexi glass particians, hand sanitizer, and masks. Staff is helpful, friendly, and went above and beyond to see that we were comfortable and happy. Once in the room everything was clean and looked in order; beds were comfortable. Breakfast was delicious, served in togo containers, and made to order so you could eat in your room if you so chose. Over all, I am very happy with the cleanliness and comfort of our stay.

Very clean and larger rooms. The staff was pleasant and quite.

Everything about the property was ok and the staff were courteous.

We didn't like the location. It was comfortable and quiet though.

Clean, nice staff. Transportation to area not very good. Only a mile radius. No weekend transportation.

good breakfast, eggs made to order. farther out from downtown if that is where you are going, but not bad to get there.

I thought the hotel was clean and the staff was friendly.

Lovely rooms, delicious breakfast, easy access to all of the things we wanted to do in Madison. The staff are what truly make this place great!

It was quiet and great breakfast. Front desk guy was super chil

Room was clean and affordable. Staff in the morning wasn't very helpful in getting back into my room to get my phone charger. The employee they called to help get into the room took almost a half hour to answer the call to come help. When we did finally get in... it wasn't there. The room had already been cleaned and the charger was gone. "No one knew where it was at".... Wont stay there again.

It is easily accessible and close to the highway. The garbage trucks were nosy and came too early waking me up.

Staff was friendly and helpful - clean rooms - good breakfast

The reception staff was extremely rude. I will NEVER stay here or any Best Western again. PERIOD.

Great clean hotel. Had a room with a jetted hot tub and was clean and roomy. Very good experience

The breakfast was great! Made to order and delicious!

Grand Canyon Dr Madison WI

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • 24-hour fitness center
  • 24-hour business center

West Towne Mall is a short stroll from Best Western West Towne Suites, and other popular attractions like University Research Park are within a couple of miles (3 km). This 101-room hotel welcomes guests with conveniences like a 24-hour fitness center, free self parking, and a 24-hour business center.


Rooms

Best Western West Towne Suites's 101 rooms are individually decorated and provide microwaves, refrigerators, and coffee makers. 25-inch LCD TVs come with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

Guests of Best Western West Towne Suites enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a library.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking (2 Queen Beds & Third bed is a Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Best Western West Towne Suites

Everyone (19) Couples (5) Business (3) Family (13) Friends (2)
5
Everyone

By on Sep 5, 2020

Review comment responded on Sep 7, 2020

Thank you for staying with us! Hope you had a great Labor Day Weekend!

5
Family Business Business

First, Orbitz posted that we could check in as soon as 7a.m. This information was wrong and luckely we didnt try until 9:45. The rooms get cleaned and sanitized and are then left untouched for an additional 48 hours for the saftey of their guests against Covid 19. This protocol made me much more at ease about traveling and gave me peace of mind that I chose the right place to stay. THANK YOU! We were allowed to check in at 11:30 and the local coffee shop, Steep & Brew, was a delicious and perfect place to wait with friendly service and home made food. The loby is clean, there are saftey measures of plexi glass particians, hand sanitizer, and masks. Staff is helpful, friendly, and went above and beyond to see that we were comfortable and happy. Once in the room everything was clean and looked in order; beds were comfortable. Breakfast was delicious, served in togo containers, and made to order so you could eat in your room if you so chose. Over all, I am very happy with the cleanliness and comfort of our stay.

By , from Burnsville, MN on Aug 19, 2020

Review comment responded on Aug 24, 2020

Thank you Kelly for the kind review. Yes we wish we could provide a more detailed explanation of the 7 AM check in. Essentially all rooms are guaranteed by 3 PM but we will allow guests to check in as early as 7 AM at no additional cost. This however, is subject to availability. I’m so happy to hear everything ended up working out well and we look forward to your next day!

5
Partner Couples Family

Very clean and larger rooms. The staff was pleasant and quite.

By on Sep 25, 2019

Review comment responded on Sep 25, 2019

Thank you for staying with us and for your 5/5 review of your stay. We work diligently to provide a wonderful guest experience, we are happy to know you enjoyed your room and our staff. We look forward to seeing you again the next time you;re in Madison. Happy travels!

5
Everyone

Everything about the property was ok and the staff were courteous.

By on Aug 30, 2019

Review comment responded on Aug 30, 2019

Thank you for staying with us and for taking the time to review your stay. We appreciate your 5/5 rating and hope to see you again the next time you're in Madison. Happy travels!

4
Family

We didn't like the location. It was comfortable and quiet though.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

Hello, thank you for staying with us and for taking the time to write a review. We're sorry to know our location was not to your liking, though we hope to see you again the next time you're in Madison. Happy travels!

4
Family

Clean, nice staff. Transportation to area not very good. Only a mile radius. No weekend transportation.

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Thank you for staying with us and for you 4/5 review. We are glad to know you enjoyed your stay and hope to see you again on your future travels to Madison. Happy travels!

4
Friends

good breakfast, eggs made to order. farther out from downtown if that is where you are going, but not bad to get there.

By , from wisconsin on Aug 12, 2019

Review comment responded on Aug 13, 2019

Hi Lynn, we're glad you enjoyed your breakfast! Thank you for staying with us. We hope to see you again in the future. Happy travels!

5
Everyone

By on Jul 30, 2019

Review comment responded on Aug 1, 2019

Thank you for staying with us. We are glad you enjoyed your stay and appreciate your 5/5 review. We hope to see you again the next time you're in Madison. Happy travels!

4
Family

I thought the hotel was clean and the staff was friendly.

By on Jun 6, 2019

Review comment responded on Jun 17, 2019

Hello, thank you for taking the time to share your hotel stay experience, we are happy to know you liked the cleanliness of our property (our housekeeping staff works diligently!) and the friendliness of our staff. We hope to see you again the next time you visit Madison. Happy travels!

5
Family Family with small children Family

Lovely rooms, delicious breakfast, easy access to all of the things we wanted to do in Madison. The staff are what truly make this place great!

By on May 23, 2019

Review comment responded on Jun 4, 2019

We love our staff and completely agree they are the ones that make the property special. Thank you for reviewing our hotel and for staying with us. Happy travels!

Best Western West Towne Suites

650 Grand Canyon Dr, Madison, WI 53719
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