great location great staff very regular cleaning they never clean the room hotel need updates smell a old house
It was okay because I needed to ask for towels, soap, and TP anytime I needed, my room was not cleaned nor restocked during the 3 nights I was there.
Wow, a great hotel. Very clean and had a made to order hot breakfast. One of the best BW hotels i have stayed at.
We had a great stay at this hotel. The staff was friendly and very helpful. The room was super clean and spacious. The surrounding area had a lot of shopping/dining options and felt safe for our family. I highly recommend this hotel if you ever stay in Madison, WI.
Fantastic hotel for the price. Room was wonderful. Best king size bed ever. Spotlessly clean. Hot breakfast was amazing. This overnight stay was astonishing and I know I am raving about it but would stay there again if I have the chance.
Clean, quiet, spacious room. Inviting lobby. Only down was 15 minute wait for someone to show up at front desk to check me in.
First, Orbitz posted that we could check in as soon as 7a.m. This information was wrong and luckely we didnt try until 9:45. The rooms get cleaned and sanitized and are then left untouched for an additional 48 hours for the saftey of their guests against Covid 19. This protocol made me much more at ease about traveling and gave me peace of mind that I chose the right place to stay. THANK YOU! We were allowed to check in at 11:30 and the local coffee shop, Steep & Brew, was a delicious and perfect place to wait with friendly service and home made food. The loby is clean, there are saftey measures of plexi glass particians, hand sanitizer, and masks. Staff is helpful, friendly, and went above and beyond to see that we were comfortable and happy. Once in the room everything was clean and looked in order; beds were comfortable. Breakfast was delicious, served in togo containers, and made to order so you could eat in your room if you so chose. Over all, I am very happy with the cleanliness and comfort of our stay.
Very clean and larger rooms. The staff was pleasant and quite.
Everything about the property was ok and the staff were courteous.
We didn't like the location. It was comfortable and quiet though.
Clean, nice staff. Transportation to area not very good. Only a mile radius. No weekend transportation.
good breakfast, eggs made to order. farther out from downtown if that is where you are going, but not bad to get there.
I thought the hotel was clean and the staff was friendly.
Lovely rooms, delicious breakfast, easy access to all of the things we wanted to do in Madison. The staff are what truly make this place great!
West Towne Mall is a short stroll from Best Western West Towne Suites, and other popular attractions like University Research Park are within a couple of miles (3 km). This 101-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.
Free breakfast is included with your stay.
Guests can expect free WiFi and 25-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests of Best Western West Towne Suites enjoy a 24-hour gym, free WiFi in public areas, and conference space. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a library.
great location great staff very regular cleaning they never clean the room hotel need updates smell a old house
It was okay because I needed to ask for towels, soap, and TP anytime I needed, my room was not cleaned nor restocked during the 3 nights I was there.
Hi Juan,Thank you for the feedback. Housekeeping enters a room after the third day unless requested sooner. We apologize for any miscommunication or inconvenience this may have caused.
Wow, a great hotel. Very clean and had a made to order hot breakfast. One of the best BW hotels i have stayed at.
Love to hear it! Thank you for the fabulous feedback!
We had a great stay at this hotel. The staff was friendly and very helpful. The room was super clean and spacious. The surrounding area had a lot of shopping/dining options and felt safe for our family. I highly recommend this hotel if you ever stay in Madison, WI.
Dear Tammy, It was our pleasure hosting your family during your trip to Madison. We look forward to seeing you all again soon!
Fantastic hotel for the price. Room was wonderful. Best king size bed ever. Spotlessly clean. Hot breakfast was amazing. This overnight stay was astonishing and I know I am raving about it but would stay there again if I have the chance.
Thanks so much, Noel!
Clean, quiet, spacious room. Inviting lobby. Only down was 15 minute wait for someone to show up at front desk to check me in.
On no! I'm not sure what happened there but I apologize on behalf of our staff for the wait. Thank you for letting us know so we can rectify it for the future. All the best,
Hi Juan,To help prevent the spread of COVID-19, our housekeeping staff will only enter your room to provide stayover service, every 3 days. However, you can request more frequent service at any time. We will also provide additional amenities to your door any time you request them. Simply contact our guest service department. We are available 24 hours a day.Sincerely,