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Recent guest reviews

great location great staff very regular cleaning they never clean the room hotel need updates smell a old house

It was okay because I needed to ask for towels, soap, and TP anytime I needed, my room was not cleaned nor restocked during the 3 nights I was there.

Wow, a great hotel. Very clean and had a made to order hot breakfast. One of the best BW hotels i have stayed at.

We had a great stay at this hotel. The staff was friendly and very helpful. The room was super clean and spacious. The surrounding area had a lot of shopping/dining options and felt safe for our family. I highly recommend this hotel if you ever stay in Madison, WI.

Fantastic hotel for the price. Room was wonderful. Best king size bed ever. Spotlessly clean. Hot breakfast was amazing. This overnight stay was astonishing and I know I am raving about it but would stay there again if I have the chance.

Clean, quiet, spacious room. Inviting lobby. Only down was 15 minute wait for someone to show up at front desk to check me in.

First, Orbitz posted that we could check in as soon as 7a.m. This information was wrong and luckely we didnt try until 9:45. The rooms get cleaned and sanitized and are then left untouched for an additional 48 hours for the saftey of their guests against Covid 19. This protocol made me much more at ease about traveling and gave me peace of mind that I chose the right place to stay. THANK YOU! We were allowed to check in at 11:30 and the local coffee shop, Steep & Brew, was a delicious and perfect place to wait with friendly service and home made food. The loby is clean, there are saftey measures of plexi glass particians, hand sanitizer, and masks. Staff is helpful, friendly, and went above and beyond to see that we were comfortable and happy. Once in the room everything was clean and looked in order; beds were comfortable. Breakfast was delicious, served in togo containers, and made to order so you could eat in your room if you so chose. Over all, I am very happy with the cleanliness and comfort of our stay.

Very clean and larger rooms. The staff was pleasant and quite.

Everything about the property was ok and the staff were courteous.

We didn't like the location. It was comfortable and quiet though.

Clean, nice staff. Transportation to area not very good. Only a mile radius. No weekend transportation.

good breakfast, eggs made to order. farther out from downtown if that is where you are going, but not bad to get there.

I thought the hotel was clean and the staff was friendly.

Lovely rooms, delicious breakfast, easy access to all of the things we wanted to do in Madison. The staff are what truly make this place great!

Grand Canyon Dr Madison WI

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

West Towne Mall is a short stroll from Best Western West Towne Suites, and other popular attractions like University Research Park are within a couple of miles (3 km). This 101-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.


Dining

Free breakfast is included with your stay.


Rooms

Guests can expect free WiFi and 25-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests of Best Western West Towne Suites enjoy a 24-hour gym, free WiFi in public areas, and conference space. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a library.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking (2 Queen Beds & Third bed is a Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Best Western West Towne Suites

Everyone (16) Couples (2) Family (11)
4
Everyone

By on Dec 29, 2022

3
Partner Couples Business Business

great location great staff very regular cleaning they never clean the room hotel need updates smell a old house

By , from doral on Oct 6, 2022

Review comment responded on Oct 20, 2022

Hi Juan,To help prevent the spread of COVID-19, our housekeeping staff will only enter your room to provide stayover service, every 3 days. However, you can request more frequent service at any time. We will also provide additional amenities to your door any time you request them. Simply contact our guest service department. We are available 24 hours a day.Sincerely,

4
Family

It was okay because I needed to ask for towels, soap, and TP anytime I needed, my room was not cleaned nor restocked during the 3 nights I was there.

By on Aug 22, 2022

Review comment responded on Sep 1, 2022

Hi Juan,Thank you for the feedback. Housekeeping enters a room after the third day unless requested sooner. We apologize for any miscommunication or inconvenience this may have caused.

5
Everyone

By on Aug 16, 2022

5
Everyone

Wow, a great hotel. Very clean and had a made to order hot breakfast. One of the best BW hotels i have stayed at.

By , from Nampa on Aug 16, 2022

Review comment responded on Aug 18, 2022

Love to hear it! Thank you for the fabulous feedback!

5
Family

We had a great stay at this hotel. The staff was friendly and very helpful. The room was super clean and spacious. The surrounding area had a lot of shopping/dining options and felt safe for our family. I highly recommend this hotel if you ever stay in Madison, WI.

By on Jun 22, 2022

Review comment responded on Jun 27, 2022

Dear Tammy, It was our pleasure hosting your family during your trip to Madison. We look forward to seeing you all again soon!

5
Everyone

By on Jun 15, 2022

5
Everyone

Fantastic hotel for the price. Room was wonderful. Best king size bed ever. Spotlessly clean. Hot breakfast was amazing. This overnight stay was astonishing and I know I am raving about it but would stay there again if I have the chance.

By on Jun 6, 2022

Review comment responded on Jun 27, 2022

Thanks so much, Noel!

4
Business Business

Clean, quiet, spacious room. Inviting lobby. Only down was 15 minute wait for someone to show up at front desk to check me in.

By on Apr 3, 2022

Review comment responded on Apr 7, 2022

On no! I'm not sure what happened there but I apologize on behalf of our staff for the wait. Thank you for letting us know so we can rectify it for the future. All the best,

5
Everyone

By on Mar 26, 2022

Best Western West Towne Suites

650 Grand Canyon Dr, Madison, WI 53719
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