First, Orbitz posted that we could check in as soon as 7a.m. This information was wrong and luckely we didnt try until 9:45. The rooms get cleaned and sanitized and are then left untouched for an additional 48 hours for the saftey of their guests against Covid 19. This protocol made me much more at ease about traveling and gave me peace of mind that I chose the right place to stay. THANK YOU! We were allowed to check in at 11:30 and the local coffee shop, Steep & Brew, was a delicious and perfect place to wait with friendly service and home made food. The loby is clean, there are saftey measures of plexi glass particians, hand sanitizer, and masks. Staff is helpful, friendly, and went above and beyond to see that we were comfortable and happy. Once in the room everything was clean and looked in order; beds were comfortable. Breakfast was delicious, served in togo containers, and made to order so you could eat in your room if you so chose. Over all, I am very happy with the cleanliness and comfort of our stay.
Very clean and larger rooms. The staff was pleasant and quite.
Everything about the property was ok and the staff were courteous.
We didn't like the location. It was comfortable and quiet though.
Clean, nice staff. Transportation to area not very good. Only a mile radius. No weekend transportation.
good breakfast, eggs made to order. farther out from downtown if that is where you are going, but not bad to get there.
I thought the hotel was clean and the staff was friendly.
Lovely rooms, delicious breakfast, easy access to all of the things we wanted to do in Madison. The staff are what truly make this place great!
It was quiet and great breakfast. Front desk guy was super chil
Room was clean and affordable. Staff in the morning wasn't very helpful in getting back into my room to get my phone charger. The employee they called to help get into the room took almost a half hour to answer the call to come help. When we did finally get in... it wasn't there. The room had already been cleaned and the charger was gone. "No one knew where it was at".... Wont stay there again.
It is easily accessible and close to the highway. The garbage trucks were nosy and came too early waking me up.
Staff was friendly and helpful - clean rooms - good breakfast
The reception staff was extremely rude. I will NEVER stay here or any Best Western again. PERIOD.
Great clean hotel. Had a room with a jetted hot tub and was clean and roomy. Very good experience
The breakfast was great! Made to order and delicious!
West Towne Mall is a short stroll from Best Western West Towne Suites, and other popular attractions like University Research Park are within a couple of miles (3 km). This 101-room hotel welcomes guests with conveniences like a 24-hour fitness center, free self parking, and a 24-hour business center.
Best Western West Towne Suites's 101 rooms are individually decorated and provide microwaves, refrigerators, and coffee makers. 25-inch LCD TVs come with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.
Guests of Best Western West Towne Suites enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a library.
First, Orbitz posted that we could check in as soon as 7a.m. This information was wrong and luckely we didnt try until 9:45. The rooms get cleaned and sanitized and are then left untouched for an additional 48 hours for the saftey of their guests against Covid 19. This protocol made me much more at ease about traveling and gave me peace of mind that I chose the right place to stay. THANK YOU! We were allowed to check in at 11:30 and the local coffee shop, Steep & Brew, was a delicious and perfect place to wait with friendly service and home made food. The loby is clean, there are saftey measures of plexi glass particians, hand sanitizer, and masks. Staff is helpful, friendly, and went above and beyond to see that we were comfortable and happy. Once in the room everything was clean and looked in order; beds were comfortable. Breakfast was delicious, served in togo containers, and made to order so you could eat in your room if you so chose. Over all, I am very happy with the cleanliness and comfort of our stay.
Thank you Kelly for the kind review. Yes we wish we could provide a more detailed explanation of the 7 AM check in. Essentially all rooms are guaranteed by 3 PM but we will allow guests to check in as early as 7 AM at no additional cost. This however, is subject to availability. I’m so happy to hear everything ended up working out well and we look forward to your next day!
Very clean and larger rooms. The staff was pleasant and quite.
Thank you for staying with us and for your 5/5 review of your stay. We work diligently to provide a wonderful guest experience, we are happy to know you enjoyed your room and our staff. We look forward to seeing you again the next time you;re in Madison. Happy travels!
Everything about the property was ok and the staff were courteous.
Thank you for staying with us and for taking the time to review your stay. We appreciate your 5/5 rating and hope to see you again the next time you're in Madison. Happy travels!
We didn't like the location. It was comfortable and quiet though.
Hello, thank you for staying with us and for taking the time to write a review. We're sorry to know our location was not to your liking, though we hope to see you again the next time you're in Madison. Happy travels!
Clean, nice staff. Transportation to area not very good. Only a mile radius. No weekend transportation.
Thank you for staying with us and for you 4/5 review. We are glad to know you enjoyed your stay and hope to see you again on your future travels to Madison. Happy travels!
good breakfast, eggs made to order. farther out from downtown if that is where you are going, but not bad to get there.
Hi Lynn, we're glad you enjoyed your breakfast! Thank you for staying with us. We hope to see you again in the future. Happy travels!
Thank you for staying with us. We are glad you enjoyed your stay and appreciate your 5/5 review. We hope to see you again the next time you're in Madison. Happy travels!
I thought the hotel was clean and the staff was friendly.
Hello, thank you for taking the time to share your hotel stay experience, we are happy to know you liked the cleanliness of our property (our housekeeping staff works diligently!) and the friendliness of our staff. We hope to see you again the next time you visit Madison. Happy travels!
Lovely rooms, delicious breakfast, easy access to all of the things we wanted to do in Madison. The staff are what truly make this place great!
We love our staff and completely agree they are the ones that make the property special. Thank you for reviewing our hotel and for staying with us. Happy travels!
Thank you for staying with us! Hope you had a great Labor Day Weekend!