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Best Western East Towne Suites

2.5 star property

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Photo gallery for Best Western East Towne Suites

Indoor pool, sun loungers
Exterior
Lobby
Lobby
Indoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
4801 Annamark Dr, Madison, WI, 53704-7402
  • Place, East Towne Mall
    ‪6 min walk‬
  • Place, American Center
    ‪17 min walk‬
  • Place, University of Wisconsin-Madison
    ‪16 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Balcony

Suite, 1 Queen Bed, Non Smoking, Balcony | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Non Smoking, Balcony

7.2 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking (Oversized Room)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Non Smoking (Oversized Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(49 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

Suite-2 Double Beds, Non-Smoking, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

Suite-1 Queen Bed, Non-Smoking, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

Suite-1 Queen Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Balcony

  • Sleeps 2

Two Rooms King Suite with Sofabed

  • Sleeps 4

Accessible Suite Queen Bed, Mobility Accessible, Walk In Shower, Sofabed, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 4

Accessible-Suite 1 King Bed, Mobility Accessible, Walk In Shower, Sofabed, Work Desk, Microwave And Refrigerator, Non-Smoking

  • Sleeps 4

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, Sofabed, Work Desk, Microwave And Refrigerator, Non-Smoking

  • Sleeps 4

Suite, 1 King Bed, Accessible, Refrigerator&Microwave (with Sofabed)

  • Sleeps 2

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

  • Sleeps 2

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About the neighborhood

Madison

Within a short walk of East Towne Mall, Best Western East Towne Suites is within a mile (2 km) of American Center. This 122-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • East Towne Mall - 6 min walk - 0.4 miles
  • American Center - 17 min walk - 1.0 mile
  • Alliant Energy Center - 14 min drive - 13.9 miles
  • University of Wisconsin-Madison - 16 min drive - 7.7 miles
  • Camp Randall Stadium - 17 min drive - 8.3 miles

Getting around

  • Madison Station - 20 min drive
  • Dane County Regional Airport (MSN) - 13 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Texas Roadhouse - ‬4 min walk
  • ‪Texas Roadhouse - ‬4 min walk
  • ‪Portillo’s - ‬10 min walk
  • ‪Culver's - ‬14 min walk

About this property

Best Western East Towne Suites

Guests staying at Best Western East Towne Suites enjoy an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include a hot tub, conference space, and a business center.
Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are other standard amenities.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 40.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western East Towne
Best Western East Towne Suites
Best Western East Towne Suites Hotel
Best Western East Towne Suites Hotel Madison
Best Western East Towne Suites Madison
East Towne Suites
Best Western East Towne Hotel Madison
Best East Towne Suites Madison
Best Western East Towne Suites Hotel
Best Western East Towne Suites Madison
Best Western East Towne Suites Hotel Madison

Frequently asked questions

What can I see close to Best Western East Towne Suites?

This hotel is located in Madison within a short 10-minute walk of East Towne Mall. You'll also find Olbrich Botanical Gardens and Barrymore Theatre within a short drive.

Is parking available on site at Best Western East Towne Suites?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western East Towne Suites feature a casino at the property?

No, Best Western East Towne Suites doesn't have a casino.

Will I find an indoor pool at Best Western East Towne Suites?

Yes, this hotel has an indoor pool along with a hot tub.

Is Best Western East Towne Suites good for couples?

Couples staying at this hotel will appreciate amenities like an indoor pool plus some guestrooms include jetted bathtubs and kitchens.

Does Best Western East Towne Suites have a hot tub?

Yes, this hotel has a spa tub.

Does Best Western East Towne Suites feature a restaurant that includes a breakfast menu?

Best Western East Towne Suites offers free breakfast though there is no restaurant.

Does Best Western East Towne Suites allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Best Western East Towne Suites for a fee of USD 30 per pet, per night.

Are there connecting rooms at Best Western East Towne Suites?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western East Towne Suites?

The closest major airport to Best Western East Towne Suites is Dane County Regional Airport (MSN), which is 8.2 mi away (13 minutes by car).

Are there rooms with balconies at Best Western East Towne Suites?

Yes, some guestrooms at Best Western East Towne Suites offer a balcony.

Best Western East Towne Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 416 out of 1005 reviews
Rating 8 - Good. 334 out of 1005 reviews
Rating 6 - Okay. 142 out of 1005 reviews
Rating 4 - Poor. 70 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Jim

Traveled with family
Due to severe weather we were not able to make it to the hotel. We called to cancel and request a refund and we were declined. Revenue was more important than customer safety. Very disappointed with both the hotel and ORBITZ!!
Stayed 1 night in Nov 2025

4/10 Poor

Patrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I reserved a queen suite ... i received a full
Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

Liked: Cleanliness
Disliked: Amenities
The room was clean and the staff were fine. There was no pool available, my television was out of order every day, the toilet ran almost constantly and the shower head needed replacement or a good cleaning. I spoke to two people at the front desk regarding the problems. I asked for some adjustment on the room charges and was told nothing could be done since I used Expedia. I have stayed at this hotel previously and all was fine. This was an unfortunate stay, this time.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

6/10 Okay

EDUARDO, CHICAGO

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean room, including bathroom and furniture. Quite bad condition of the property. Walls with stains, etc. Looks clearly that its not investment for maintenance.
Stayed 1 night in Nov 2025

8/10 Good

Sunny

Business traveler
Liked: Cleanliness, staff & service, amenities
We had a very nice stay. The only hiccup was the pool wasn’t open due to the heating element being broken. But otherwise everyone except one night person was super nice and helpful.
Stayed 2 nights in Nov 2025

8/10 Good

Cheryl

Everything was great, desk clerk very polite and courteous. Only negative was the loud bathroom fan.
Stayed 2 nights in Oct 2025

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Location was great near restaurants and shopping. Clean & comfortable
Stayed 3 nights in Oct 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property appears dated. Chairs in room in poor condition. Sofa was fair. However, room and facility was quiet, staff was terrific, easy check-in. Breakfast was great. Very clean.
Stayed 2 nights in Nov 2025

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, parking is easy, breakfast was good, staff was friendly and available.
Stayed 2 nights in Nov 2025

10/10 Excellent

Bart

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel. Helpful staff. And quiet.
Stayed 1 night in Nov 2025

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean spacious and convenient location
Stayed 1 night in Oct 2025

10/10 Excellent

Hawon

Stayed 4 nights in Oct 2025

10/10 Excellent

Janet, New Berlin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast as always! Convenient for our needs. Comfortable room! The person at the front desk could use some customer service training and an attitude adjustment.
Stayed 1 night in Oct 2025

6/10 Okay

Jason

Fine
Stayed 1 night in Oct 2025

4/10 Poor

Reshuna

Traveled with family
The breakfast was okay but they should’ve had more options such as boiled eggs or turkey. I don’t eat pork. The bed size says that it’s a queen size the bed is a full size this is misleading for a person that’s 6.5 feet tall. The rooms needs to be disinfected after each stay they smelled like pets. The heater wasn’t functioning properly in my suite. The light on the balcony didn’t work . Overall I like the property and the employees were great. The hotel rooms just needs more TLC to properly accommodate their guest.
Stayed 2 nights in Oct 2025

6/10 Okay

Justin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paint peeling it the room, bathroom floor was dirty, toilet was dirty, the door to the room had to be forced closed otherwise it would stop 1/4 inch before the door frame. Staff was friendly. Will not be staying here again unfortunately
Stayed 2 nights in Oct 2025

6/10 Okay

Dan

Stayed 1 night in Oct 2025

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Wonki, WASHINGTON

Stayed 1 night in Oct 2025

10/10 Excellent

Mike

Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities
Enjoyed the ease of access to and from the hotel. The staff was very friendly and professional.
Stayed 3 nights in Oct 2025

10/10 Excellent

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was cold, but the hot tub felt great......we were on the ground floor, view of the parking lot didnt use the patio... easy check in
Stayed 1 night in Oct 2025

4/10 Poor

Darlene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wouldn’t allow early check-ins. We had to be at a wedding at 3:30 so had to go the Hampton Inn to change clothes where our daughter was staying. We didn’t check in til 10:20 pm. I believe they overcharged us from what hotels.com quoted. We reserved a walk in shower and didn’tget it. The rest of the room was very nice but we only had time to sleep so couldn’t enjoy it.
Stayed 1 night in Oct 2025

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