- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.
- This hotel provides transfers from the airport. To make arrangements, contact the property with arrival details 24 hours prior to arrival, using the phone number on your booking confirmation.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No cribs or infant beds are available.
Best Western East Towne Suites
2.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 211 reviews
This hotel is most popular for:
Recent guest reviews
Just what was needed for a business trip. Hotel staff was pleasant from the time of airport pickup, to departure.
We have stayed here before and the hotel is very clean and convient location. Was happy to the start of remodeling to many of the rooms near us. I like it when a hotel updates before the wear and tear becomes to obvious.
Nice people Good breakfast Overall good hotel Dollar for dollar great value
It is in a nice location. Lots of restaurants and places to go. It was very enjoyable
It was a very nice room that was clean and comfortable. It lived up to its high rating. I would recommend it to friends and would stay again.
Hotel was easy to find, clean, and check in was fast - we arrived later so was pleased it went quickly. Wish they had a heavier blankets for the bed - just a personal preference :)
I had to change my travel plans at the last minute due to weather. I went on Orbitz.com and found this hotel. While it was a short stay before flying out the next day, I plan to stay there again the next time I'm in Madison.
I had a terrible experience at this hotel. First, it stated they had an airport shuttle when I booked it (why I booked it) and when I called to set it up after my flight was delayed they told me that I had to call more than 24hours in advance and there was nothing they could do for me. Then, when I got to the hotel and asked for a shuttle back to the airport (greater than 24hours in advance), they told me that my flight was too early and there was no shuttle at that time. I ended up paying more than $40 in Ubers to get to and from this "airport hotel" with a "shuttle." In fact, I was scheduled to stay there again a week later for one night before a flight and needed to make changes to my reservation due to weather but ended up eating my money (since I prepaid) and staying elsewhere because it wasn't worth the hassle of dealing with these people. I will never stay here or any other Best Western again.
Tom at the front desk was spectacular during check in. We arrived quite early but he quickly and pleasantly got us checked in. The room was a little dated but well taken care of, clean and the bed was very comfortable. The balcony we had was a nice touch. No complaints, we had a great stay.
Came at 11AM and was able to check in right away. Did not have to wait till 3PM as there were rooms available. Staff are really friendly. Breakfast is standard. Location is walk-able to other restaurants around and very close to the East Town Mall. Overall, this is a very nice and comfortable hotel. Even though, the microwave in my room has weird smell when I used it, one light in the rest room is down and the hotel can get a little bit lousy in the morning. I dont mind those things that much.
I am a traveling nurse in the Madison area and I have never slept better in a hotel. I did not hear a noise the entire night and felt great going to work the next day.
We had a very relaxing time. There was lots of things to do near the hotel and the people were very pleasant and friendly
Very clean, the staff couldn't be nicer. I tried to give everything a 5 star rating but couldn't check off the rating section. I would absolutely recommend this hotel and will always stay here when I am in Madison.
Very friendly staff! Very clean! Nice quite setting! Good breakfast! Coffee all day in the lobby! Had a very comfortable stay!
The staff to the rooms where are great. Staffing very helpful and explain everything well. They listen to needs to the customers.
Me and my dad go to a auto parts swap meet twice a year and we always try to stay here. It is very close to a lot of good restaurants. I highly recommend it.
Bed was comfortable, very nice place would stay again.
Stay here for business and pleasure because of value. Clean, comfortable, decent free breakfast, very good location close to restaurants and shopping.
Staff were great ,hotel is walking distance to shopping and dining. Rooms were clean and comfortable and staff were very accommodating.Has a nice pool and jacuzzi.Workout room was clean.
We was in town to visit friends and tour Madison. There was nothing wrong with the hotel, so nothing sticks out in my memory. We liked the price. For a good price we got decent cleanliness, low-wear, and a little sitting room between the bed and the bathroom (I guess that made it a suite). It was nice to have a place to sit and talk without a bed RIGHT THERE. Floor, sheets, sink, tub were all clean--no ick factor. Staff were courteous. We were only there for sleeping and bathing, so didn't use any amenities.
Hotel highlights
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located within a leisurely stroll of East Towne Mall, Best Western East Towne Suites is within a few miles (5 km) of Madison Area Technical College. This 122-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. American Center is also nearby.
Dining
Start your day off right with a free full breakfast. Satisfy your hunger from the comfort of your room with room service.
Rooms
All of Best Western East Towne Suites's 122 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
Property features
At Best Western East Towne Suites, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Guest reviews for Best Western East Towne Suites
Everyone
Just what was needed for a business trip. Hotel staff was pleasant from the time of airport pickup, to departure.
nice hotel close to the interstate .
Everyone
We have stayed here before and the hotel is very clean and convient location. Was happy to the start of remodeling to many of the rooms near us. I like it when a hotel updates before the wear and tear becomes to obvious.
Review comment
Tanya Prchal responded on Mar 1, 2018
Thank you for your feedback. We were happy to hear that the pool area, front desk, and our location was ideal for you. We liked that you recognized that we are doing some updating on the guest rooms before any wear and tear. Keeping the Hotel in great shape is important to us. Thank you again and we look forward to seeing you again.
good place to stay
Everyone
Nice people Good breakfast Overall good hotel Dollar for dollar great value
nice hotel
Everyone
It is in a nice location. Lots of restaurants and places to go. It was very enjoyable
Everyone
It was a very nice room that was clean and comfortable. It lived up to its high rating. I would recommend it to friends and would stay again.
good location - quick access
Everyone
Hotel was easy to find, clean, and check in was fast - we arrived later so was pleased it went quickly. Wish they had a heavier blankets for the bed - just a personal preference :)
weather changed my plans
Everyone
I had to change my travel plans at the last minute due to weather. I went on Orbitz.com and found this hotel. While it was a short stay before flying out the next day, I plan to stay there again the next time I'm in Madison.
airport hotel with incompetent staff
Everyone
I had a terrible experience at this hotel. First, it stated they had an airport shuttle when I booked it (why I booked it) and when I called to set it up after my flight was delayed they told me that I had to call more than 24hours in advance and there was nothing they could do for me. Then, when I got to the hotel and asked for a shuttle back to the airport (greater than 24hours in advance), they told me that my flight was too early and there was no shuttle at that time. I ended up paying more than $40 in Ubers to get to and from this "airport hotel" with a "shuttle." In fact, I was scheduled to stay there again a week later for one night before a flight and needed to make changes to my reservation due to weather but ended up eating my money (since I prepaid) and staying elsewhere because it wasn't worth the hassle of dealing with these people. I will never stay here or any other Best Western again.
Review comment
Seth responded on Jan 9, 2017
I'm so sorry you were not able to use our shuttle. We do our very best to provide the limitations everywhere possible, and I did see that they were noted on the Orbitz site as well. Limiting the hours allows us to keep it a free service. We hope to see you again in the future and wish you the best.
no problems, great staff.
Everyone
Tom at the front desk was spectacular during check in. We arrived quite early but he quickly and pleasantly got us checked in. The room was a little dated but well taken care of, clean and the bed was very comfortable. The balcony we had was a nice touch. No complaints, we had a great stay.
nice hotel at a reasonable price
Everyone
Came at 11AM and was able to check in right away. Did not have to wait till 3PM as there were rooms available. Staff are really friendly. Breakfast is standard. Location is walk-able to other restaurants around and very close to the East Town Mall. Overall, this is a very nice and comfortable hotel. Even though, the microwave in my room has weird smell when I used it, one light in the rest room is down and the hotel can get a little bit lousy in the morning. I dont mind those things that much.
Thank you for your feedback! We look forward to seeing you again in the future.