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Recent guest reviews

Did not like there hidden fees. 100.00 per night deposits. Thank goodness I wasn’t staying for a week. Still waiting for my refund!

Great location

Location was good for my needs plus decent places to dine or shop

The pool and hot tub were great. The room we first were given was cold and smelled smokey and took a very long time to heat up with the room heater so we asked for another room which was fine. The breakfast was very generous and the service very friendly and helpful.

Good location, good size room, good breakfast selections

Great staff. Breakfast was not very good. Bath tub was clogged. Rooms were out dated. Great location, but was expensive for quality.

Room 122 smelled horribly musty and it made my lungs hurt after about 5-10 minutes. They did accommodate and switched our room to the 3rd floor.

I can see the "pros" but the "cons" won out for me. Initially, it was promising as they willingly changed my room from a dark first floor to a third floor with a balcony. There was a large breakfast, with at least a few choices for a vegan. I saw there was a swimming pool which people seemed to enjoy, and it's nice they allow pets. However, the room smelled strange, like old tobacco and maybe cleaning supplies and stale air in general. The bed was made so poorly even the fitted sheet was not tucked in, and I re-made the bed. The handle to the sliding door was broken. Housekeeping never came into my room during my 2 night stay; when I got back late Saturday night, it was too late to ask them to come in to clean. The help at the front desk seemed out of sorts, tired, and not too eager to be friendly or helpful, once we got past changing my room. So I would not return; there are too many other hotels to choose from.

Very Nice indoor pool! No clothes washer and dryer; however, those amenities can’t necessarily be expected

Average property for this brand and price point. No problems or particular superior amenities to note

Annamark Dr Madison WI

Hotel highlights

  • Close to East Towne Mall
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Indoor pool

East Towne Mall is within a mile (2 km) of Best Western East Towne Suites, and other popular attractions like Madison Area Technical College are within a few miles (5 km). This 122-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Order from room service to satisfy your hunger without leaving your room.


Rooms

All 122 rooms feature microwaves, coffee makers, and free local calls. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Best Western East Towne Suites enjoy an indoor pool, a fitness center, and a spa tub. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Suite, 1 Queen Bed, Non Smoking (Oversized Room)

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed, Non Smoking, Balcony

1 Queen Bed | Sleeps 2

Guest reviews for Best Western East Towne Suites

Everyone (40) Couples (1) Family (6)
4
Everyone

Did not like there hidden fees. 100.00 per night deposits. Thank goodness I wasn’t staying for a week. Still waiting for my refund!

By on Jun 3, 2021

Review comment responded on Jun 3, 2021

Thank you for your review. The $100 incidental and damage authorization is just an authorization, not a charge, and is only for the stay, not per night. We do apologize as this should have been communicated better. The authorization should fall off within a couple business days, depending on the bank, sometimes longer when a debit card is used. We appreciate you staying with us - thank you!

5
Everyone

By on Jun 1, 2021

5
Family

Great location

By on May 12, 2021

5
Everyone

By on Apr 26, 2021

5
Everyone

By on Oct 18, 2020

4
Business Business

Location was good for my needs plus decent places to dine or shop

By , from Dubuque on Oct 12, 2020

2
Everyone

By on Oct 5, 2020

5
Everyone

By on Jul 11, 2020

Review comment responded on Jul 21, 2020

Thank you for the 5 out of 5 star. We are beyond happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

4
Everyone

By on May 13, 2020

Review comment responded on May 28, 2020

Dear Guest, Thank you for choosing to stay with us. We were happy to hear that you enjoyed your stay.

4
Everyone

By on Mar 12, 2020

Review comment responded on Mar 16, 2020

Thank you for choosing to stay with us! We look forward to seeing you again in the future.

Best Western East Towne Suites

4801 Annamark Dr, Madison, WI 53704-7402
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