GrandStay Residential Suites - Madison East2.5 out of 5.0
Recent guest reviews
all expectations were met. Met with my son and his wife. Had a great time in the pool with our grandson. Having a suit was really nice we they came over.
Everything was great the room and all the hotel staff I would definitely stay there again when I come to Madison
good choice of restaurants - the hotel met our expectations
the breakfast was good, not great. Not enough staff to replenish things that needed refilling. Maid service for the 2nd day was also not great. All things considered, though, I would rate the hotel very good for the price
My boyfriend and I totally enjoyed the place. Good morning breakfast. Staff was helpful and friendly.
Great hotel stay - kind of pricey, even with discounts - but everything is. Comfortable beds, clean, full kitchen and much better than average breakfast offerings. Near east Madison - convenient to many things. Great for a family with the suite option - 2 tvs and plenty of room to spread out.
Very comfortable room for our family of 5. Great breakfast in the morning. A little off the beaten path but great value and worth it.
We stayed 2 separate nights in 2 different rooms. The rooms have a nice kitchen living room area, large bathroom and bedroom with door. Tvs in bedroom and living room and a large counter for food prep or keeping your bags on. Breakfast is included that has a waffle maker, eggs, biscuits or french toast, bagels, coffee and more. The bed was uncomfortable in both rooms with a combination of too stiff and smooshy in the wrong places. The air conditioning unit in in the outer wall between the bedroom and living room and is rattling and very loud when in the bedroom. The bathroom itself is large as if to accommodate a wheelchair. The shower/tub is normal sized but feels claustrophobic from inside when the curtain across. In the second night's bathroom the water had apparently been flowing back on itself into the wall for some time because it was soft to the touch.
Problems started when we arrived at the hotel. Members of my party had reserved a total of 6 rooms, but we were told that only 1 room was available! Staff at the front desk said that they would find us accomodations elsewhere, which they did. But the whole point was our being together to celebrate. The pool is very small and I had to change the sheets on a roll away myself. Would not go back I don't think.
Guy behind the counter was extremely helpful and professional. The hotel was very nice and worked for our family of six.
Clean, good and friendly staff, excellent breakfast, all of the amenities, and we obtained a good rate The remote controls did not work with the DVD player so could not navigate DVD menu. but we could get to chapters we wanted by using the skip button. Thermostat has wide regulation band so we learned to set the temperature high to avoid cold room. Would probably stay here again.
I will definitely be staying at Extended Stay properties more in the future. This Grandstay was VERY affordable for a one-night visit. The kitchenette and "apartment-style" layout was very nice - not a standard hotel room by any means.
Hotel was very clean..Room looked great and was very comfortable..
Room was clean and very comfortable. Staff was friendly and helpful. Breakfast was nice. Overall, very good experience.
I loved the room. The mini-kitchen was great. I will always look for mini-suites hotels when i'm staying more than one night now. This hotel was not crowded at all. We say very few people in the time we were there. The staff was super nice and helpful.
I ended up extending for two extra nights because they honored my original booking price. The suite I had was off in a corner and not next to anyone else. Pet charges were not mentioned on the website but it was only an extra 10 per day. The staff and housekeeping is available 24 hours of the day so you can get clean towels and trash cans emptied in the middle of the night. We stayed after a heavy storm, so the pet walking areas were a little gross due to other dogs going in the snow very close to the entrances. I would definitely stay here again!
The hotel is in need of an update. Nothing terrible, I have just come to expect more from the Grand Stay brand
Good location convenient to airport, highway, shopping, and restaurants. Furniture and mattress quality were reasonable for the price (the same goes for the breakfast). Toilet items (Bath and Body Works) were better than expected. The only areas I see for improvement would be more spaces in the parking lot and better coffee in room.
nice rooms, very welcoming, great breakfast, comfortable beds, reasonable price, BUT no fans in the showers, thick spiderwebs throughout and fairly large spiders present
The hotel is conveniently located near all the places that we wanted to go and family we wanted to see. It is a little difficult to find at first and isn't the easiest to enter and exit as you have to make a u-turn if you want to go towards the Easttown Mall. The pool area is quite small and well for my 15 yo son, it didn't even pay for him to try to swim with his two sisters as he would have kept bumping into them. The hottub jets didn't work, unless the hotel staff reset the circuit breaker and there were usually no towels in the pool area. The breakfast was the usual continental items, however the one worker that they had trying to fill it was somewhat ridiculous. As fast as she would bring out something, it would be gone, they only had 5 tables so most people couldn't even sit and eat. The hotel room was alright, the t.v. was in the most inconvenient place. It was neither easy to see from the beds or the couch/kitchen area, unless you wanted to sit on the floor. The shower heads in the bathroom need cleaning, it sprayed everywhere else but at you...took forever to wash soap out of your hair. The rooms were clean I will give them that, but the layout in the two bedroom studio suite we stayed in was weird. There was a lot of wasted space in this hotel. The walls were really thin, and I really didn't appreciate the kids running up and down the hallway, that sounded like they were going to break our door down. I did travel with kids, but mine are older and know better than to run in the hallways and disturb other people. I will only stay at this hotel again if I can get it cheapier than this time and then I know I would be getting what I paid for.
Located in Burke within 2 miles (3 km) of East Towne Mall, GrandStay Residential Suites - Madison East is within a few miles (5 km) of Madison Area Technical College. This 53-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Olbrich Botanical Gardens is also within a 15-minute drive.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
All 53 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and phones are other standard amenities.
GrandStay Residential Suites - Madison East features an indoor pool, a children's pool, and a fitness center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a spa tub, free WiFi in public areas, and a meeting room.