It needs a nice up grade. Great breakfast. The people were friendly but lack in enthusiasm. They just did not have the quest. WHY???
People were good. Facility showed age and need for updating.
Had issues when checking with our room but the person running the desk the night of the October 9th did a great job
Hotel was very disappointing. It's dirty found used sheets in our room. Hot tub was broken. Looks like a hotel that people live at. Crap hole of a hotel. Don't stay here
Property was dirty!
Everything was dirty. Hard to get past that and feel comfortable. Also there was a strong Oder throughout the building!
Good value!
There was nothing remarkable about the parking lot or the lobby as this was a close to staying overnight as we got. My sister, (who is physically disabled) and I walked into the lobby at 8:05pm on 4/28/21 and found no one at the front desk to check us in. We used the house phone on the front counter to call someone at the hotel. We could hear the phone ringing throughout the offices behind the employee only area, but no one ever appeared. The phone rang for exceedingly long time when others called the front desk. No one ever answered. After 40 minutes of waiting for hotel staff to appear or answer the phone we left in search of another hotel / motel before it got much later as we were concerned that other hotels / motels would be filled by the time we located one. We found a room at the Residence Inn available. Their staff was present and professional. Think twice before considering the GrandStay Residential Suites in Madison, Wisconsin on the East Side. The experience was an unnecessary aggravation during these difficult times.
Staff was friendly and helpful. Room was comfortable snd clean. Very nice place to stay.
Staff were great, huge rooms at a great price. Parking lot had issues but the staff made up for it.
Overall the property is quite old. The pool itself was not clean and the drains for water overflow didn't drain. The room was ok but very small and dated. Even though we were told there was a no pet policy, one person in our party had a reaction. It was really just ok, would not stay again.
Liked: It was quiet. Disliked: Bathroom tile grout was out of a lot of the tile, one tile would tip a little when stepped on, went to put the sofa sleeper back together and there was a dirty diaper on the floor under the sleeper, took a cup out of the cupboard and it had dried up hot chocolate all over the inside. So disgusting. Stove was dirty. Popcorn seeds on the floor and we didn't even have popcorn.
GrandStay Residential Suites - Madison East places you within 2 miles (3 km) of East Towne Mall and American Center. This 53-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
The 53 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and safes are other standard amenities.
GrandStay Residential Suites - Madison East features an indoor pool, a children's pool, and a gym. Free parking is available if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and a 24-hour business center.
It needs a nice up grade. Great breakfast. The people were friendly but lack in enthusiasm. They just did not have the quest. WHY???
People were good. Facility showed age and need for updating.
Had issues when checking with our room but the person running the desk the night of the October 9th did a great job
Hotel was very disappointing. It's dirty found used sheets in our room. Hot tub was broken. Looks like a hotel that people live at. Crap hole of a hotel. Don't stay here
Property was dirty!
We apologize if your stay was less than satisfactory. Let us know while you are here what we can do to make your stay better!
Everything was dirty. Hard to get past that and feel comfortable. Also there was a strong Oder throughout the building!
All of our rooms have kitchens and often guests are cooking in their rooms. If you ever have an issue, let us know right away and we will resolve immediately.
Good value!
Thank you so much for the valuable feedback! We hope you'll be back soon!
There was nothing remarkable about the parking lot or the lobby as this was a close to staying overnight as we got. My sister, (who is physically disabled) and I walked into the lobby at 8:05pm on 4/28/21 and found no one at the front desk to check us in. We used the house phone on the front counter to call someone at the hotel. We could hear the phone ringing throughout the offices behind the employee only area, but no one ever appeared. The phone rang for exceedingly long time when others called the front desk. No one ever answered. After 40 minutes of waiting for hotel staff to appear or answer the phone we left in search of another hotel / motel before it got much later as we were concerned that other hotels / motels would be filled by the time we located one. We found a room at the Residence Inn available. Their staff was present and professional. Think twice before considering the GrandStay Residential Suites in Madison, Wisconsin on the East Side. The experience was an unnecessary aggravation during these difficult times.
I sincerely apologize for this inconvenience. I spoke to the staff member who was on duty. They were assisting a guest with a television problem and did not realize that the cordless phone you would otherwise reach them on had a dead battery. This is certainly not typical of us or as GrandStay in general. Please accept my sincerest apologies.
All of our rooms have kitchens so some travelers will stay a bit longer if out of town for work, etc. If you EVER have problems with cleanliness, contact us immediately and staff will be sent up to remedy the problem. We apologize for any inconvenience.