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West Cromwell Hotel

2.5 out of 5.0

Recent guest reviews

Pluses: staff were friendly and helpful, it was a short walk to the Natural History Museum, it's close to cafes etc, it was pretty clean and the bed was comfy Minuses: only in London could you get away with paying so much for so little! Room 12 was spacious, but so noisy, right next to the A4, with ill-fitting windows. Breakfast was sliced bread and coco pops!

information in the website are misleading very poor condition, room in the basement can NOT accommodate human being ! asked the receptionist for another room, nothing available, then I just canceled booking after half an hour !

Walking towards where I believed the hotel to be, I had difficulty defining it as a hotel, the canopies in the booking website pictures were not present. Eventually I spotted an A4 piece of paper inside a plastic sleeve pinned to the door frame upon which was typed West Cromwell Hotel. As a lone female traveller who has experienced security issues in hotels in the past I always request an upper floor room. Upon checking in I was directed to my room in the basement. I immediately requested an upper floor room pointing out the request on my booking form. I was told that he had no other rooms available and to go and look at the room, and the one next door. It was a very warm night and both rooms had open windows which could be accessed from the street. I returned to reception to demand an upper floor room, I was then told that all upper floor rooms were occupied by 'long stay guests who had checked in months ago'. That then began to explain the nature of the place and why there were full sized fridges in the rooms. This is a hostel, not a hotel. My husband managed to find me an alternative hotel close by so I declined to stay the night, stating I did not feel safe. Having now read other reviews, I can only advise others not to bother. It's cheap for a reason.

True, this hotel is screaming for a make over. HOWEVER, it delivers services and accomodation for what it is priced. It has to be judged by location, comfort and PRICE. Sure, I have been in better places, but again, I consider this accommodation at least average for the above parameters. Reception personnel very professional and available. Pictures shown are a bit optimistic though...

Stayed here over the London Marathon weekend! Very poor room, tired and dated, just clean, but could have done with a ferro clean! Bathroom was best feature, but shower leaked under the screen onto the floor! Very uncomfortable bed, only two pillows for the double bed and very thin duvet! Pictures on the website do not match the reality! Full sized fridge in the room? Not really sure there was a need for it at all! Continental breakfast minimal, and only white bread on offer! Staff seemed to be not interested in the guests and despite having the hotel key on returning after being out all day they still checked the room number and booking reference again??? For some bizarre reason they take a copy of your id (driving licence) and a photocopy of the credit card (card company aware and monitoring) But to make things worse both my friend and I had our belongings rifled through while we were out! Definitely not worth the money I paid, and did not feel comfortable to address concerns with staff during the stay!

We needed a last minute room at a cheap rate and the West Cromwell didn't disappoint in his regard. At less than £50, it's a bargain. The room was small (expected, and I've paid more for smaller!) but more than adequate. The shower room was clean but an unpleasant smell let the hotel down (probably due to poor drainage and ventilation in the basement room). The window was a challenge to secure as well but apart from that, it was an acceptable stay. The staff give you a smile and a small snack-pack on the way out, which was a very nice touch. I'd recommend this hotel for those on a budget.

I travelled to london for a conference. I was very very disapointed upon staying the night at how bad the room was that i was put in with my colleague. We were in a room behind reception that should be a reception not a room. All night i could hear everyone coming into reception, at reception could hear people talking. Worst thing was the roads traffic alll night that was sooo loud!!!!!! Our room was soo hot so i had to open the window during the night you can imagine how much more louder the noise got. (Felt like i was right out on the street). An not to mention all the lighting that was coming in through the curtain that made it look like the sun had risen an it was 1.30am. I literally had to put earphones in an cover my eyes with an eye patch that i had bought myself thank the lord! Not that i did get any decent sleep with waking up several times throughout the night. I checked out at 9.30am an had a long day at the conference an to travel back. I literally did not sleep all night an was absolutely exhausted on the Sunday which effected my concentration the whole day. I spoke to a lovely guy robert upon leaving an explained the situation however when addressing the issue with the manager (nash) he was completely dismissive of my concerns and the stay me an my colleague had endured. Thought i may address the matter privately with the manager before posting a review as most decent hotels who care about feedback and the service offered to guests will rectify an compensate guests immediately. But for this hotel they really dont care. i was to blame as i did not get up at 2am in the morning to complain.. even though i booked the hotel well in advance. Also my special request of having a quite room was completely ignored when i made the booking via an apparently i was suppose to ring them and make sure if i did not want to be put in the room facing the road.. I guess they expected me to know in advance that they were going to put me in a room that felt like being out on the street. Anyway, Wish i had read the previous reviews could've saved me the traumatising experience an £100 Please don't waste your hard earned money here you'll thank me.

Stayed for 2 nights. Just the job for a visit to London. We wanted to keep to a lower price for our stay. The room wasn't ultra modern but it was clean,tidy, warm,Tea/coffee facility,hair drier,friendly at reception, continental style breakfast, we were satisfied afterwards and didn't feel we needed more..and on checking out got a few nibbles to snack on the way home! Only about 8 mins walk to Earls Courts station. I did notice there is a bus stop very close but not sure what busses run to there.. We would stay again with no problems. We never took the car into London so can't comment on parking.

I was very happy with this budget hotel. For the price paid it was far better than others I have stayed in previously in the area. My room was spacious and there was a lift to take my suitcase up to my floor (in most of London's terrace buildings-cum-budget hotels you need to drag your case up the stairs yourself). The free breakfast was basic but appreciated. Staff were very friendly, and even gave me some chocolates on departure!

We booked too nights there. This hotel is really terrible. The furniture is old, the towels smell bad, the windows are dirty, you barely can see through it (picture below). The walls are so thin, that you hear everything what's going on in the corridor, in the rooms and outside in the street. The mattresses are uncomfortable, difficult and painful to sleep on. When I opened the fridge, it was so dirty, that I closed immediately. I wouldn't recommend this hotel.

Earls Court London England

Hotel highlights

  • Close to Natural History Museum and Kensington Palace
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Concierge services

Located in Earl's Court, West Cromwell Hotel is within a mile (2 km) of popular sights such as Natural History Museum and Kensington Palace. The 21 rooms at this hotel include coffee makers and flat-screen TVs and guests can enjoy free breakfast. Royal Albert Hall and Buckingham Palace are also near this London hotel.


Free breakfast is included with your stay.


All 21 air-conditioned rooms provide coffee makers and phones. Guests can expect free WiFi and 19-inch flat-screen TVs with digital channels. Hair dryers are also included.

Property features

Guests of West Cromwell Hotel enjoy free WiFi in public areas, express check-in, and express check-out. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables.

Room options

Single Room

Twin 1 | Sleeps 1

Twin Room

Twin 2 | Sleeps 2

Triple Room

Full 1 | Sleeps 3

Quad Room

Full 2 | Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

29% of guests recommend this hotel

Total of 183 reviews