West Cromwell Hotel2.5 out of 5.0
Recent guest reviews
Stayed here with friends for 1 night over the weekend. Came from the states as a layover, so was not sure which area to stay before our departure the next day to be convenient to the tube. Found this hotel on bookings.com and booked based on price and location. First of all, there are two locations with the same name, so make sure and give driver the exact address. Be aware that when you arrive, there is no lift to get to the lobby, so make sure you can carry your bags up a short flight of stairs. There is no lobby per say, but a small window opening in a small hallway. Check in time is 2pm, and no checking in any earlier. The lift to the rooms is super small. It literally fits 2 person or 1 person and your bag. Room was small and super hot. No a/c and the window can be opened, but it doesn’t generate enough of a breeze to cool the room. The small room has a refrigerator and not a lot of room to walk around. The hotel and room is very dated and could use an upgrade, but it’s fairly clean. Beds are comfortable and lots of various cupboards to keep your things. Staff friendly and overall good location to the earls court tube station (5 min walk), and close to buckingham palace and Hyde park.
We booked two rooms in this hotel over a weekend, Friday night to Monday. When making the booking we explained that there would be 5 people staying Fri/Sat and 4 people Sunday night. We requested a triple room and were told all was under control. The night before we were due to travel there, we were informed that we were not getting a triple room and that two double rooms would be provided. The full amount for our booking was then charged from our holding card, though we were assured this would not happen and we could pay upon arrival. This meant we had to sort this out on our arrival. For some reason they also insist on taking a copy of your id behind the desk too. When we arrived at the hotel, we explained again about the 5th person staying for the first two nights and were told that we would still have to pay £15 for that person to stay but they would not get a bed, that there were no triple rooms left even though that’s what we asked for and that they couldn’t help us. The room was small and barely had any space at all. The beds were not big enough to fit 3 people and although we booked far in advance, our two rooms were on completely different floors. The bedrooms looked nothing like the pictures and clearly the website has chosen to go with select photography to make it look better as I was not impressed. When we returned from being out we tried to ask one more time at the desk and the night manager was much nicer. He said he still had no triple rooms but could provide an air mattress with some sheets, a pillow and a duvet. He was the only helpful member of staff throughout the whole stay. The breakfast was minimal, juices, bread, ham and cheese and a toaster with some yoghurt. Definitely not worth the money. The women even left with the milk and sugar as I was in the middle of making my cup of tea. THE MOST IMPORTANT factor to share is that these rooms are not suitable for anyone with mobility issues. One of our party was on crutches and is unable to bend their leg. The bath is designed so that the glass/Perspex door cannot be moved out of the way. It is trapped between the bath handle and the side of the sink, the stupidest design I have ever seen. This meant they were unable to shower and had to wash their hair etc in the sink. Stupidly unfriendly to anyone who cannot climb. Worst stay of my life. Staff did not care about the guests and very different to it's appearance online.
When people recognise you and say hello when you walk into a hotel it makes everything worthwhile. Nash and his team are always helpful. The rooms are always clean and tidy.. hot water in the shower and all facilities are great and what you expect for the price you pay. I always try and book here as location wise it's the best with Kensington high st literally over the road and tube stations in easy reach. If you run then round Hyde Park and back is a 10km run past Harrods and other spectacular landmarks. Highly recommend this hotel.
The hotel is situated close to the underground, bus stations, some restaurants and the N. H. museum, quite far from city center. The room was clean friendly and helpful staff. The price is quite high.
Don't stay here unless you don't value your life! I've stayed here before so I thought I knew what to expect. But NO! Water dripping through the fire alarm electrics and not fixed but the time I came back from a days work (8am-9pm). Their way of fixing it was to put a plastic carrier bag over the leak and alarm (see photos attached). The bag was to catch the water running over the electrics. I was told that the fire alarm was turned off. They told me that they couldn't get someone out to fix it, they are based in the middle of London! They have not offered any way, shape or form of a refund towards my very sleepless night.
In 1985 Chevy Chase starred in one of the seminal 80s comedy films. In that flick of 32 years ago he lampooned a London hotel that looked grim, cold and shockingly lacking in the most basic of 1980s necessities. Well for all you retro fans look no further than this place!! The 'convienient' location 10 metres from England's busiest A Road, where the lack of air conditioning simply invites you to let the noise in. Or perhaps you're after a rather oversized empty fridge nuzzling under the rather under sized TV ( Sylyvanian Families fans will love the intricate details of the goggle box). Fancy a bath? Nah. Thought so. That's why the bath plug has been hidden (perhaps buried along with hope) - to save you from that bothersome decision. Oh, and to keep the bathroom door open (why?) an ill fitting stool keeps it ajar and beckons that most weary of guests. Last year I stayed in a place that still to this day makes me cry and shout at my children ; it was only half a mile away from here. Thankfully this time there's some natural light and a lack of damp. So it's a one star from me. Aah, good old London. Makes you feel proud that due to Brexit a lot less people will bother staying here.
Pluses: staff were friendly and helpful, it was a short walk to the Natural History Museum, it's close to cafes etc, it was pretty clean and the bed was comfy Minuses: only in London could you get away with paying so much for so little! Room 12 was spacious, but so noisy, right next to the A4, with ill-fitting windows. Breakfast was sliced bread and coco pops!
information in the website are misleading very poor condition, room in the basement can NOT accommodate human being ! asked the receptionist for another room, nothing available, then I just canceled booking after half an hour !
Walking towards where I believed the hotel to be, I had difficulty defining it as a hotel, the canopies in the booking website pictures were not present. Eventually I spotted an A4 piece of paper inside a plastic sleeve pinned to the door frame upon which was typed West Cromwell Hotel. As a lone female traveller who has experienced security issues in hotels in the past I always request an upper floor room. Upon checking in I was directed to my room in the basement. I immediately requested an upper floor room pointing out the request on my booking form. I was told that he had no other rooms available and to go and look at the room, and the one next door. It was a very warm night and both rooms had open windows which could be accessed from the street. I returned to reception to demand an upper floor room, I was then told that all upper floor rooms were occupied by 'long stay guests who had checked in months ago'. That then began to explain the nature of the place and why there were full sized fridges in the rooms. This is a hostel, not a hotel. My husband managed to find me an alternative hotel close by so I declined to stay the night, stating I did not feel safe. Having now read other reviews, I can only advise others not to bother. It's cheap for a reason.
True, this hotel is screaming for a make over. HOWEVER, it delivers services and accomodation for what it is priced. It has to be judged by location, comfort and PRICE. Sure, I have been in better places, but again, I consider this accommodation at least average for the above parameters. Reception personnel very professional and available. Pictures shown are a bit optimistic though...
- Close to Natural History Museum and Hammersmith Apollo
- Free breakfast
- Free WiFi in rooms and public areas
- Concierge services
Located in Kensington, West Cromwell Hotel is within a mile (2 km) of popular sights such as Natural History Museum and Hammersmith Apollo. The 21 rooms at this hotel include coffee makers and flat-screen TVs and guests can enjoy free breakfast. Buckingham Palace and Kensington Palace are also near this London hotel.
Free breakfast is included with your stay.
All 21 air-conditioned rooms provide coffee makers and phones. Guests can expect free WiFi and 19-inch flat-screen TVs with digital channels. Hair dryers are also included.
Guests of West Cromwell Hotel enjoy free WiFi in public areas, express check-in, and express check-out. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables.
Reviews from Trip Advisor
29.0% of guests recommend this hotelTotal of 205 reviews