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Recent guest reviews

There was no ATM or cash machine at the hotel. They did not have power converters to connect electronics devices from the USA.

The hotel had a nice bar. Amenities were basic. Advertised that breakfast was included, but it was not.

Great location, excellent property, friendly staff.

Room was very small. Location was not very good. Access to pool for children was very limited.

Reasonable price and the rooms are spacious, great breakfast selections

The building was very nice and the reception was friendly at first, but it all turned sour after check-in. The staff was very cold toward us and even though they charged us 50GBP extra per night for a third person, they did absolutely nothing to accommodate for a third person and wouldn’t even provide a whole set of standard overnight items (i.e. there were no extra towels, not even sheets for us to make the pull-out couch “bed” ourselves, no coffee, milk, etc.) They wouldn’t listen when we said the Room wasn’t done up for 3, but instead made us call multiple times (each time waiting quite a while for someone to pick up the phone) and the frosty receptionists made us provide exact quantities of exact items we needed rather than just providing the standards. It fell far below expectations.

I really like the location, walking distance to the tube (train). What I did not like is that I was charged to go in the pool.

Loved the location and it was very nice! Clean, friendly, great amenities.

1 Kings Cross Road London England

Hotel highlights

  • Walking distance to Russell Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in London City Centre within a short walk of Russell Square, Crowne Plaza London - Kings Cross, an IHG Hotel is within a mile (2 km) of other popular sights such as The British Museum. This 429-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 429 air-conditioned rooms provide coffee makers, free newspapers, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests of Crowne Plaza London - Kings Cross, an IHG Hotel enjoy a gym, free WiFi in public areas, and a business center. Self parking is offered for GBP 20.00 per day. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free newspapers, a banquet hall, and a porter/bellhop.

Room options

Premium Room, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Premium Room, 1 Queen Bed (Lounge Access)

1 Queen Bed | Sleeps 2

Premium Room, 2 Double Beds (Lounge Access)

2 Double Beds | Sleeps 4

Standard Room, 1 Double Bed

1 Double Bed | Sleeps 2

Guest reviews for Crowne Plaza London - Kings Cross, an IHG Hotel

Everyone (6) Couples (1) Family (8)
4
Partner Couples Family

There was no ATM or cash machine at the hotel. They did not have power converters to connect electronics devices from the USA.

By , from Florida, USA on Jan 10, 2020

Review comment responded on Jan 14, 2020

Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely, Bulent Vatansever

4
Family

The hotel had a nice bar. Amenities were basic. Advertised that breakfast was included, but it was not.

By on Jan 9, 2020

Review comment responded on Jan 14, 2020

Dear guest, Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely, Bulent Vatansever

5
Family

Great location, excellent property, friendly staff.

By on Oct 7, 2019

Review comment responded on Oct 8, 2019

Dear Guest Thank you for your feedback. I hope we can welcome you back Kind Regards Vahid Saadati Guest Services Manager

5
Everyone

By on Sep 20, 2019

Review comment responded on Sep 20, 2019

Dear Guest Thank you for staying with us, we appreciate your feedback, Kind regards Vahid Saadati Guest Services Manager

4
Everyone

By on Sep 4, 2019

Review comment responded on Sep 6, 2019

Dear Richard Thank you for your feedback, I hope we can welcome you back, Kind regards Vahid Saadati Guest Services Manager

4
Family Friends

Room was very small. Location was not very good. Access to pool for children was very limited.

By on Sep 2, 2019

Review comment responded on Sep 3, 2019

Dear guest, Thank you for taking the time to post your impressions. We appreciate your visit and feedback for improvement. We hope we will have the opportunity to welcome you again for a flawless stay. Best regards Bulent Vatansever Guest Services Manager

5
Family

Reasonable price and the rooms are spacious, great breakfast selections

By , from London kings cross on Sep 2, 2019

Review comment responded on Sep 3, 2019

Dear Guest Thank you for your feedback. I hope we can welcome you back. Kind regards

4
Everyone

By on Aug 25, 2019

Review comment responded on Aug 25, 2019

Hello, Thank you for choosing Crowne Plaza London Kings Cross. I hope we can welcome you again. Best regards.

3
Family

The building was very nice and the reception was friendly at first, but it all turned sour after check-in. The staff was very cold toward us and even though they charged us 50GBP extra per night for a third person, they did absolutely nothing to accommodate for a third person and wouldn’t even provide a whole set of standard overnight items (i.e. there were no extra towels, not even sheets for us to make the pull-out couch “bed” ourselves, no coffee, milk, etc.) They wouldn’t listen when we said the Room wasn’t done up for 3, but instead made us call multiple times (each time waiting quite a while for someone to pick up the phone) and the frosty receptionists made us provide exact quantities of exact items we needed rather than just providing the standards. It fell far below expectations.

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

Dear Valued Guest, I am disheartened to learn that your recent stay fell below your expectations. I regret not being able to address your concerns during your stay. Please be free to contact us directly, if you wish to discuss your experience further. Best regards Roberto R Guest Services Manager

3
Everyone

By on Aug 17, 2019

Review comment responded on Aug 18, 2019

Dear Valued Guest, thank you for posting your satisfaction rating. We hope you will consider staying with us again in the future. Best regards Roberto R Guest Services Manager

Crowne Plaza London - Kings Cross, an IHG Hotel

1 Kings Cross Road, London, England WC1X 9HX
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