Room, 2 Double Beds, Non Smoking
from $98
Crowne Plaza London - Kings Cross
4.0 out of 5.0
3.3
out of 5
Average Guest Review
See all 13 reviews
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Recent guest reviews
The staff were so helpful. Stayed at the end of a long vacation and really appreciated the little "extra" welcome that we received
Away from the tube stops Not very convenient Hotel concierege as not knowledgable about the london tours 3 days they claimex that their system qas down and I did not even receive a proper paper bill or email bill
The overall rating of the hotel was okay. But the hotel staff needs lots of work. M. Megova was not the friendly is person. Need help from M. Megova and she pass me to her colleague but the colleague was too busy to help. So had to wait for the colleague to finish up with too guess. While M. Megova was doing something on the computer. She needs to know that guess come first and not last. Jason the bellboy was on point. He saw what M. Megova did and he apologized for her. Jason did make are stay welcome. He's a keeper. I would thank twice about M. Megova.
Dropped our bags off at 9am before 2pm check in and kept our bags after checkout on last day too. Very accommodating staff and updated bedrooms with a hair dryer and wifi etc. very nice for 4 generations of guests!
Everyone was very nice but they don't offer breakfast.
I always stay in Holiday Inns for the pool; they usually have modern, clean, well designed rooms for a reasonable price. However, this one was overpriced, and had some problems. The bathrooms have been "renovated" to feature a shower with a half-glass door that does not contain the water, resulting in water spraying over the floor. Annoying and a slip hazard. We were on the 3rd floor, and only 1 of 2 elevators stops there, resulting in very long waits. The Wifi was so slow as to be essentially unusable. Excellent breakfast buffet. Next time I'll skip the pool and stay in a better priced Holiday Inn.
Would stay again. Pool and sauna are available for an additional fee. This was not clearly stated and was disappointing! Overall clean and pleasant.
My daughters, ages 28 and 25, and I went to visit London to learn about British history, visit the tourist spots, etc. We chose the Holiday Inn since it was the only hotel that pictured two double beds. When my [...] travel information was emailed to me, it appeared that there would only be one double bed and a sofa bed for the third person. When we arrived at the hotel I explained that I saw pictures of two double beds when booking and hotel girl was very nice to accomodate us right away. Overall the hotel was very clean and service was fine. Our only complaint was that it was too far from "the tube". I knew when I booked the hotel that it was four or five blocks away, but after a day of touring/walking, the four or five blocks to get back to the hotel was a bit far. Also, we weren't sure about how safe the area was in the evening, though nothing ever happened to us. Next time, I would book a hotel closer to "the tube".
I would stay their again
For the terrible location and high price of this Hotal, we could have stayed somewhere much better.
The rooms were good, but I faced few issues with this hotel. First,i booked a non smoking room but got a smoking room instead. Their system says it is non smoking, but the room door says it is smoking! I had paid for the rooms thru orbitz, but they said i did not pay and was going to charge me again for the rooms! And when they gave me the final bill, they charged me for laundry which I never gave! They had a mix up and charged me instead of some other room. The hotel says there is wireless internet in rooms, but the room i stayed did not have any wireless reception. Good thing about the hotel are the rooms which are good and comfortable and a good indian restaurant in the ground floor. Also, this hotel is one of the pick up points for Stonehenge bus tours.
I realized on day 2 of our stay there was a mistake when I was told I owed for the room which I had pre-paid thru Orbitz. I asked 3 times for them to check into it & gave them copies of my p/w to NO AVAIL. On the morning of check-out I spoke to [...], the mgr and he was VERY RUDE and said they didn't have a contract with Orbitz and acted like it was my fault since it was 2 a.m. in the states and too late to call....very incompetent! The only rude people we encountered during our 2 week vacation were at the Holiday Inn-Kings Cross Bloomsbury. The rooms were plain, the bedspread was worn and it was a long walk to the tube station. However the concierge was the very helpful and competent, we loved WICKED!
warm welcome, serving staff, great food and a relaxing nite bar. had a problem with heat-resolved in 15 min. room service just great. really consider this one for in-town visit. Many eateries near by for local feel--pubs.
Hotel highlights
- Close to St. Paul's Cathedral and British Library
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in London City Centre, Crowne Plaza London - Kings Cross is within a mile (2 km) of popular sights such as St. Paul's Cathedral and British Library. This 4-star hotel has 429 guestrooms and offers an indoor pool, free in-room WiFi, and a fitness center. Located centrally in London, it's also close to London Bridge and London Eye.
Dining
Enjoy dining at one of 2 onsite restaurants including Belgo, which specializes in Belgian cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
Rooms
All of Crowne Plaza London - Kings Cross's 429 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and safes. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
Property features
At Crowne Plaza London - Kings Cross, guests enjoy an indoor pool, a fitness center, and a spa tub. Self parking is offered for GBP 20.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.
Guest reviews for Crowne Plaza London - Kings Cross
luxury hotel
Everyone
The staff were so helpful. Stayed at the end of a long vacation and really appreciated the little "extra" welcome that we received
Everyone
Away from the tube stops Not very convenient Hotel concierege as not knowledgable about the london tours 3 days they claimex that their system qas down and I did not even receive a proper paper bill or email bill
hotel staff
Families
The overall rating of the hotel was okay. But the hotel staff needs lots of work. M. Megova was not the friendly is person. Need help from M. Megova and she pass me to her colleague but the colleague was too busy to help. So had to wait for the colleague to finish up with too guess. While M. Megova was doing something on the computer. She needs to know that guess come first and not last. Jason the bellboy was on point. He saw what M. Megova did and he apologized for her. Jason did make are stay welcome. He's a keeper. I would thank twice about M. Megova.
nice remodeled hotel and lovely helpful staff
Everyone
Dropped our bags off at 9am before 2pm check in and kept our bags after checkout on last day too. Very accommodating staff and updated bedrooms with a hair dryer and wifi etc. very nice for 4 generations of guests!
everyone was very nice
Everyone
Everyone was very nice but they don't offer breakfast.
Review comment
RobertoR responded on Oct 21, 2016
Dear Valued Guest, We appreciate your visit and nice words. We look forward to your next stay. Best wishes, Roberto R Guest Service Manager
renovations ongoing
Everyone
I always stay in Holiday Inns for the pool; they usually have modern, clean, well designed rooms for a reasonable price. However, this one was overpriced, and had some problems. The bathrooms have been "renovated" to feature a shower with a half-glass door that does not contain the water, resulting in water spraying over the floor. Annoying and a slip hazard. We were on the 3rd floor, and only 1 of 2 elevators stops there, resulting in very long waits. The Wifi was so slow as to be essentially unusable. Excellent breakfast buffet. Next time I'll skip the pool and stay in a better priced Holiday Inn.
Review comment
RobertoR responded on Jun 11, 2016
Dear Sue, Thank you for choosing our property. I am disappointed to learn that your experience was not so great. I hope that we will have the opportunity to impress you more on another occasion. Best regards, Roberto R Guest Service Manager
would stay again.
Everyone
Would stay again. Pool and sauna are available for an additional fee. This was not clearly stated and was disappointing! Overall clean and pleasant.
Review comment
RobertoR responded on May 27, 2016
Dear family traveler, Thank you for taking the time to tell us about your experience at the Holiday Inn Kings Cross/Bloomsbury. I am pleased that you found our accommodation and services to your satisfaction. I do apologise for the disappointment caused by the leisure club access fee policy. We will review it when rebranding the hotel at the end of the year. Looking forward to your next visit. Best wishes, Roberto R Guest Services Manager
good value for the price
Families
My daughters, ages 28 and 25, and I went to visit London to learn about British history, visit the tourist spots, etc. We chose the Holiday Inn since it was the only hotel that pictured two double beds. When my [...] travel information was emailed to me, it appeared that there would only be one double bed and a sofa bed for the third person. When we arrived at the hotel I explained that I saw pictures of two double beds when booking and hotel girl was very nice to accomodate us right away. Overall the hotel was very clean and service was fine. Our only complaint was that it was too far from "the tube". I knew when I booked the hotel that it was four or five blocks away, but after a day of touring/walking, the four or five blocks to get back to the hotel was a bit far. Also, we weren't sure about how safe the area was in the evening, though nothing ever happened to us. Next time, I would book a hotel closer to "the tube".
good night stay
Families
I would stay their again
holiday inn kings cross london
Families
For the terrible location and high price of this Hotal, we could have stayed somewhere much better.
Dear Ron, Thank you for posting your experience and for the shout out to Jason. He is very pleased with your comment! On a different note I sincerely apologise if another member of our team let us down. I passed your feedback to the Front Office Manager for training purposes and corrective measures. Thank you again for letting us know. Best regards, Roberto R Guest Services Manager