I found it odd that there was no hand wash towels in the bathroom?
Always a pleasure to come back to this hotel, offers just what I need for a quick visit to London.
This supposedly 4 star hotel was not as nice (much worse) than many 3 star hotels that I've stayed at. My room was small and hardly any light came in through the windows as they were facing another wall. On the day we were supposed to check out, it felt like they were trying to kick us out early as the cleaning service tried to come into our room twice before 9am while we were still sleeping. Also, there was no 'do not disturb' card available to put on the door which was irritating.
Great location. They have a real king sized beds in rooms with king size beds.
Very well located hotel with friendly staff. I would Definitely stay there again in London!
I have stayed here many times. The hotel is in a great location. The rooms are comfortable, with comfortable bed and nice bed linens, nice sized bathrooms, and decent size room. My main complaint is that the front desk staff are unfriendly. Seldom is one greeted when one walks in (besides when checking in), and on a number of occasions I said hello a front desk staff person, and he looked at me and didn't respond. I don't need lengthy exchanges, but it would be nice to feel that they actually want you there.
Good sized rooms, well-furnished; friendly staff; decent breakfast
Very basic for this type of hotel. Nothing was really wrong but nothing was really right either
Staff not terribly friendly, but everything else is great.
Cozy hotel in a great location. The rooms are comfortable, nice bed and linens. Rain shower and heated towel rail in the bathroom. Nice breakfast and very friendly and attentive staff in the breakfast room. The front desk staff are not very friendly and very seldom greet you (after you have checked in). More friendly front desk staff would make that much of a difference.
Overall, I rate my experience as "okay". Not bad, not great, just okay. Although the room was clean, it was small even by European standards. We had a room with 2 twin beds and there wasn't even enough space to leave both suitcases open -- I had to go into my suitcase and then close it back and stand it up to be able to move around. Luckily it was only for 1 night -- I couldn't imagine staying in that room any longer than that. Staff was nice -- I had booked the room, but my sister arrived before me and they let her check-in before I got there, so that was appreciated. But we did notice that a room service tray was sitting outside of a room on the floor our entire one night stay -- no one bothered to pick it up or move it, so that was a little tacky.
I've stayed here a few times. Nothing special. The shower drain in my room was backed up.
Hotel situated in the heart of london. Walked from the hotel to most attractions. Enjoyed my stay
Having experienced others hotels in London,the Thistle is our favourite one not only for its comfort but also for its location.
The rooms and hotel were lovely. The room got very warm at night almost as if the air was turned off. The staff could have been nicer especially in the bar and front desk. But...the hotel was very clean and lovely.
Nice hotel in a great location. Staff is friendly and helpful.
La ducha estaba atorada. Luego nos cambiaron a otra habitacion sin calefaccion.
Located in London City Centre, Thistle Holborn is adjacent to The British Museum and within a 5-minute walk of other popular sights like Oxford Street. This 129-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
All of Thistle Holborn's 129 rooms are air-conditioned and have an array of amenities, including safes, phones, and ironing boards. Guests can expect free WiFi and LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
Thistle Holborn features free WiFi in public areas, conference space, and a business center. Offsite parking is offered for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a computer station, laundry facilities, and a banquet hall.
I found it odd that there was no hand wash towels in the bathroom?
Always a pleasure to come back to this hotel, offers just what I need for a quick visit to London.
Thank you very much for your nice review.
This supposedly 4 star hotel was not as nice (much worse) than many 3 star hotels that I've stayed at. My room was small and hardly any light came in through the windows as they were facing another wall. On the day we were supposed to check out, it felt like they were trying to kick us out early as the cleaning service tried to come into our room twice before 9am while we were still sleeping. Also, there was no 'do not disturb' card available to put on the door which was irritating.
Dear Valued Guest, First of all I would like to take this opportunity to say thank you for taking the time to share your rather negative experience following your stay with us at Thistle Holborn Hotel. We welcome all guest feedback as it enables us to continually strive for service excellence in order to improve and maintain our high standards. I was most disappointed to learn your stay with us did not meet your expectations thus marring your impression of the hotel. Please do rest assured your comments have since been shared with the Hotel Management Team accordingly to ensure follow up is carried out on all your highlighted points. I would like to extend my sincere apologies for the inconveniences you unfortunately experienced. I would very much like the opportunity to further d^sc^ss with you; your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. If you would be so kind as to allow me the opportunity to c^nt^ct you at a convenient time I would be most grateful. Kind Regards, Sinan Onbasi Front of House Manager
Thank you for choosing to stay with us and taking the time to post a review.
Thank you for choosing to stay with us and taking the time to share your experience, much appreciated.
Great location. They have a real king sized beds in rooms with king size beds.
Thank you very much for your review.
Very well located hotel with friendly staff. I would Definitely stay there again in London!
Thanks for staying with us. We appreciate your feedback!
I have stayed here many times. The hotel is in a great location. The rooms are comfortable, with comfortable bed and nice bed linens, nice sized bathrooms, and decent size room. My main complaint is that the front desk staff are unfriendly. Seldom is one greeted when one walks in (besides when checking in), and on a number of occasions I said hello a front desk staff person, and he looked at me and didn't respond. I don't need lengthy exchanges, but it would be nice to feel that they actually want you there.
Dear Valued Guest, I would like to thank you for being loyal customer of Thistle Holborn-The Kingsley London. I appreciate you taking your time to make us aware of your experience, your feedback is certainly highly valued. Firstly, on behalf of the team, please accept my sincerest apologies for the issue encountered during your visits. I have shared your feedback with Hotel's Reception Manager to address the highlighted issue. I hope to have the pleasure of welcoming you back again. Best regards, Tolga Ersen Operations Manager
Good sized rooms, well-furnished; friendly staff; decent breakfast
Dear D, Thank you for posting a review of your recent stay at Thistle Holborn-The Kingsley. We are delighted that you enjoyed what sounds like an excellent stay, and had the opportunity to experience so many of the fine facilities the hotel and surroundings has to offer, all complemented with exemplary guest service throughout. We are especially delighted that you enjoyed staying in our beautifully appointed, spacious rooms, complete with high definition Samsung Smart TVs, double glazing, rainfall shower heads and custom made Hypnos mattresses for a great night’s sleep. Here at the Thistle Holborn - The Kingsley Hotel, we are committed to providing our guests with the highest quality service, immaculate facilities and great attention to detail. We are very pleased that we were able to exceed your expectations. Most of all; We are always most pleased to read great feedback about the team, and will share your kind compliments with them. We look forward to the pleasure of welcoming you back as a returning guest on your next visit to London. Kind regards, Tolga Ersen Operations Manager
Very basic for this type of hotel. Nothing was really wrong but nothing was really right either
Dear Valued Guest, Thank you for taking the time to rate of Thistle Holborn - The Kingsley Hotel experience. I am deeply disappointed to hear that your experience with us has not met or exceeded your expectations, and that you did not find our service standards as good as they should be. I would very much like the opportunity to further discuss with you; your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. If you would be so kind as to allow me the opportunity to contact you at a convenient time I would be most grateful. Kind Regards, Tolga Ersen Operations Manager
Dear Guest, Hope my response finds you well. First and foremost, many thanks for taking the time to feedback on your recent stay with us at the Thistle Holborn, it only pleases us to receive honest comments from our guests on our product and service. I am sorry to read that some of the room features, especially the bathroom, did not quite live up to your expectations. We do appreciate and take all our guest comments into consideration and use them to improve our product and offer in a proactive way. It only pleases us to read that you found our team most welcoming and accommodating and will share your kind remarks with them. We do hope we can welcome you back on a future occasion and see some of the improvements to our offer based on your feedback. Thank you, The Holborn Team