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Thistle Holborn

4.0 out of 5.0

Recent guest reviews

I have stayed here many times. The hotel is in a great location. The rooms are comfortable, with comfortable bed and nice bed linens, nice sized bathrooms, and decent size room. My main complaint is that the front desk staff are unfriendly. Seldom is one greeted when one walks in (besides when checking in), and on a number of occasions I said hello a front desk staff person, and he looked at me and didn't respond. I don't need lengthy exchanges, but it would be nice to feel that they actually want you there.

Good sized rooms, well-furnished; friendly staff; decent breakfast

Very basic for this type of hotel. Nothing was really wrong but nothing was really right either

Staff not terribly friendly, but everything else is great.

Cozy hotel in a great location. The rooms are comfortable, nice bed and linens. Rain shower and heated towel rail in the bathroom. Nice breakfast and very friendly and attentive staff in the breakfast room. The front desk staff are not very friendly and very seldom greet you (after you have checked in). More friendly front desk staff would make that much of a difference.

Overall, I rate my experience as "okay". Not bad, not great, just okay. Although the room was clean, it was small even by European standards. We had a room with 2 twin beds and there wasn't even enough space to leave both suitcases open -- I had to go into my suitcase and then close it back and stand it up to be able to move around. Luckily it was only for 1 night -- I couldn't imagine staying in that room any longer than that. Staff was nice -- I had booked the room, but my sister arrived before me and they let her check-in before I got there, so that was appreciated. But we did notice that a room service tray was sitting outside of a room on the floor our entire one night stay -- no one bothered to pick it up or move it, so that was a little tacky.

I've stayed here a few times. Nothing special. The shower drain in my room was backed up.

Hotel situated in the heart of london. Walked from the hotel to most attractions. Enjoyed my stay

Having experienced others hotels in London,the Thistle is our favourite one not only for its comfort but also for its location.

The rooms and hotel were lovely. The room got very warm at night almost as if the air was turned off. The staff could have been nicer especially in the bar and front desk. But...the hotel was very clean and lovely.

Nice hotel in a great location. Staff is friendly and helpful.

Excellent location in cozy Bloomsbury. Friendly service, comfortable beds, lots of hot water and heat, modern feel to the rooms, easy walking distance to the tube, Charing Cross Rd, etc.

Visiting daughter studying abroad - great bathroom with awesome hot shower which is much appreciated after seeing the sights with a typical Lindon drizzle. Convenient location walk to theater Oxford Street for shopping and many other London attractions.

Good value when looking for clean friendly and convenient spot so you can spend your money on enjoying all the Lindon has to offer. Hotel staff very nice and accommodating. Arrived on an early flight from US and my room was ready. Location excellent for walking to many key areas. Awesome shower with great pressure and hot water which was greatly appreciated after walking in the rain all day. Recommend highly.

They were very helpful. It was very clean. Wish it was closer to the tube. Need to have non slip mat in bathroom.

This is a great hotel, perfect location to walk to many attractions and the tube and bus lines. Small hotel with good size rooms, beautifully decorated and great great value for your money

All the staff were friendly, helpful, efficient, and courteous

This place has an unfortunate policy of ripping people off.We booked for 2 nights but had to skip the first night.The hotel policy is to give no refunds no matter if we knew 10 days early.They said this was standard.That was their first lie.Despite that we accept it as their policy and were prepared to take the loss . When we arrived after 10 am the second day into the 2 night stay we had paid for, our room wasn't ready !!.Someone else was in the bed we had paid for.They double dipped and said a room wasnt ready ,even though we had paid for both days.They said it was my fault for not telling them that we were not coming and that the rule is that you have to check in at 2pm-not before and not after .Second lie . I pointed out that not everybody checks in at 2pm and what time did they rent out my room.They wouldn't tell me .Other reviews have pointed out that this hotel does this often.So ,if you are travelling late and want to guarantee getting a room if arriving at night-dont book this hotel . When I complained the manger was rude and arrogant .After much discussion and delay a room was prepared for us despite them saying they had no rooms.Their attitude was awful and I wouldn't ever return .I am not sure what time of day they make the gamble that a customer won't be turning up and try to double dip? When they get caught out,the least they could do would be to apologise.Some would argue a free upgrade wouldn't be out of order.We just got told it was all our fault .The worst customer service i have faced at a hotel for years .Be warned .

excellent room on corner, overlooking London. Service was exceptional. Staff very helpful, even to accompanying us for half-a-block to show us the bus stop we needed. We walked to all theaters in the West End, Trafalgar, Leiscester Square etc.

Bloomsbury Way London England

Hotel highlights

  • Walking distance to The British Museum and Oxford Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in London City Centre, Thistle Holborn is adjacent to The British Museum and within a 5-minute walk of other popular sights like Oxford Street. This 129-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

An LED TV comes with digital channels, and guests can stay connected with free WiFi. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a safe, a phone, and an ironing board.


Property features

At Thistle Holborn, guests have access to free WiFi in public areas, conference space, and a computer station. Offsite parking is available for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. This smoke-free hotel also has a banquet hall.

Room options

Standard Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Standard Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Thistle Holborn

Everyone (14) Couples (24) Business (7) Family (18) Other (10) Friends (5)
4
Everyone

I have stayed here many times. The hotel is in a great location. The rooms are comfortable, with comfortable bed and nice bed linens, nice sized bathrooms, and decent size room. My main complaint is that the front desk staff are unfriendly. Seldom is one greeted when one walks in (besides when checking in), and on a number of occasions I said hello a front desk staff person, and he looked at me and didn't respond. I don't need lengthy exchanges, but it would be nice to feel that they actually want you there.

By on Mar 4, 2019

Review comment responded on Mar 4, 2019

Dear Valued Guest, I would like to thank you for being loyal customer of Thistle Holborn-The Kingsley London. I appreciate you taking your time to make us aware of your experience, your feedback is certainly highly valued. Firstly, on behalf of the team, please accept my sincerest apologies for the issue encountered during your visits. I have shared your feedback with Hotel's Reception Manager to address the highlighted issue. I hope to have the pleasure of welcoming you back again. Best regards, Tolga Ersen Operations Manager

5
Everyone

Good sized rooms, well-furnished; friendly staff; decent breakfast

By on Jan 26, 2019

Review comment responded on Jan 28, 2019

Dear D, Thank you for posting a review of your recent stay at Thistle Holborn-The Kingsley. We are delighted that you enjoyed what sounds like an excellent stay, and had the opportunity to experience so many of the fine facilities the hotel and surroundings has to offer, all complemented with exemplary guest service throughout. We are especially delighted that you enjoyed staying in our beautifully appointed, spacious rooms, complete with high definition Samsung Smart TVs, double glazing, rainfall shower heads and custom made Hypnos mattresses for a great night’s sleep. Here at the Thistle Holborn - The Kingsley Hotel, we are committed to providing our guests with the highest quality service, immaculate facilities and great attention to detail. We are very pleased that we were able to exceed your expectations. Most of all; We are always most pleased to read great feedback about the team, and will share your kind compliments with them. We look forward to the pleasure of welcoming you back as a returning guest on your next visit to London. Kind regards, Tolga Ersen Operations Manager

3
Everyone

Very basic for this type of hotel. Nothing was really wrong but nothing was really right either

By on Dec 25, 2018

Review comment responded on Dec 31, 2018

Dear Valued Guest, Thank you for taking the time to rate of Thistle Holborn - The Kingsley Hotel experience. I am deeply disappointed to hear that your experience with us has not met or exceeded your expectations, and that you did not find our service standards as good as they should be. I would very much like the opportunity to further discuss with you; your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. If you would be so kind as to allow me the opportunity to contact you at a convenient time I would be most grateful. Kind Regards, Tolga Ersen Operations Manager

5
Everyone

Staff not terribly friendly, but everything else is great.

By on Nov 14, 2018

Review comment responded on Nov 14, 2018

Dear Valued Guest, Thank you very much for taking the time to leave a review of your recent stay with us. I have forwarded your comments to our Front of House Manager to investigate further and review with her team members. Thank you for your constructive feedback. Hopefully, we can welcome you back in the near future. Best regards, Tolga Ersen Operations Manager

4
Everyone

By on Sep 24, 2018

Review comment responded on Sep 24, 2018

Thank you for choosing to stay with us here at Thistle Holborn - The Kingsley Hotel. We appreciate you are taking the time to rate us. We very much look forward to welcoming you all back the next time you decide to visit the capital.

4

cozy hotel in a great location

Everyone

Cozy hotel in a great location. The rooms are comfortable, nice bed and linens. Rain shower and heated towel rail in the bathroom. Nice breakfast and very friendly and attentive staff in the breakfast room. The front desk staff are not very friendly and very seldom greet you (after you have checked in). More friendly front desk staff would make that much of a difference.

By on Feb 13, 2018

Review comment responded on Feb 13, 2018

Dear Valued Guest, I would like to thank you for choosing Thistle Holborn-The Kingsley for your recent stay in London. I appreciate you taking your time to make us aware of your experience, your feedback is certainly highly valued. We welcome all feedback as an opportunity to learn and improve our training and service standards and facilities. Please rest assured that your comments have already been shared with our Front of House Manager and the points you raised will be addressed with the team. We hope to have the pleasure of welcoming you back to our hotel in the near future. Kind regards, Tolga Ersen Operations Manager

3

good location, tiny rooms

Everyone

Overall, I rate my experience as "okay". Not bad, not great, just okay. Although the room was clean, it was small even by European standards. We had a room with 2 twin beds and there wasn't even enough space to leave both suitcases open -- I had to go into my suitcase and then close it back and stand it up to be able to move around. Luckily it was only for 1 night -- I couldn't imagine staying in that room any longer than that. Staff was nice -- I had booked the room, but my sister arrived before me and they let her check-in before I got there, so that was appreciated. But we did notice that a room service tray was sitting outside of a room on the floor our entire one night stay -- no one bothered to pick it up or move it, so that was a little tacky.

By , from San Francisco, CA on Oct 25, 2017

Review comment responded on Oct 30, 2017

Dear Notta, Thank you for taking the time to review our hotel -Thistle Holborn, The Kingsley and providing your valuable feedback. The location of the hotel is ideal for leisure travellers interested in theatre, shopping and sightseeing, with many of the city's most iconic sights just a short walk away. World famous shopping street, Oxford Street, with more than 300 shops can be reached in less than 20-minute walk. The hotel is located just around the corner from the British Museum, and less than a 10-minute walk from Covent Garden and Soho. With regards to your comments about the room, we do have rooms with different sizes and I am sorry that the one you stayed in this time did not meet your expectations. But being a listed building, like many of the historical hotels around London, we have tried to maximise the space as best as we could. However, we do provide a variety of rooms ranging from Deluxe Double all the way to our more spacious Junior Suites. We hope this didn't detract your overall opinion on the hotel and we would love to welcome you back to restore your faith in us. Kind regards, Tolga Ersen Operations Manager

3

average

Everyone

I've stayed here a few times. Nothing special. The shower drain in my room was backed up.

By on May 28, 2017

4

conveniently located

Everyone

Hotel situated in the heart of london. Walked from the hotel to most attractions. Enjoyed my stay

By , from honolulu on Jul 16, 2016

5

nice and quiet hotel, ideally placed in london.

Everyone

Having experienced others hotels in London,the Thistle is our favourite one not only for its comfort but also for its location.

By on Jun 27, 2016

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.