Thistle Holborn

Good sized rooms, well-furnished; friendly staff; decent breakfast

Very basic for this type of hotel. Nothing was really wrong but nothing was really right either

Staff not terribly friendly, but everything else is great.

Cozy hotel in a great location. The rooms are comfortable, nice bed and linens. Rain shower and heated towel rail in the bathroom. Nice breakfast and very friendly and attentive staff in the breakfast room. The front desk staff are not very friendly and very seldom greet you (after you have checked in). More friendly front desk staff would make that much of a difference.

Overall, I rate my experience as "okay". Not bad, not great, just okay. Although the room was clean, it was small even by European standards. We had a room with 2 twin beds and there wasn't even enough space to leave both suitcases open -- I had to go into my suitcase and then close it back and stand it up to be able to move around. Luckily it was only for 1 night -- I couldn't imagine staying in that room any longer than that. Staff was nice -- I had booked the room, but my sister arrived before me and they let her check-in before I got there, so that was appreciated. But we did notice that a room service tray was sitting outside of a room on the floor our entire one night stay -- no one bothered to pick it up or move it, so that was a little tacky.

I've stayed here a few times. Nothing special. The shower drain in my room was backed up.

Hotel situated in the heart of london. Walked from the hotel to most attractions. Enjoyed my stay

Having experienced others hotels in London,the Thistle is our favourite one not only for its comfort but also for its location.

The rooms and hotel were lovely. The room got very warm at night almost as if the air was turned off. The staff could have been nicer especially in the bar and front desk. But...the hotel was very clean and lovely.

Nice hotel in a great location. Staff is friendly and helpful.

Excellent location in cozy Bloomsbury. Friendly service, comfortable beds, lots of hot water and heat, modern feel to the rooms, easy walking distance to the tube, Charing Cross Rd, etc.

Visiting daughter studying abroad - great bathroom with awesome hot shower which is much appreciated after seeing the sights with a typical Lindon drizzle. Convenient location walk to theater Oxford Street for shopping and many other London attractions.

Good value when looking for clean friendly and convenient spot so you can spend your money on enjoying all the Lindon has to offer. Hotel staff very nice and accommodating. Arrived on an early flight from US and my room was ready. Location excellent for walking to many key areas. Awesome shower with great pressure and hot water which was greatly appreciated after walking in the rain all day. Recommend highly.

They were very helpful. It was very clean. Wish it was closer to the tube. Need to have non slip mat in bathroom.

This is a great hotel, perfect location to walk to many attractions and the tube and bus lines. Small hotel with good size rooms, beautifully decorated and great great value for your money

All the staff were friendly, helpful, efficient, and courteous

This place has an unfortunate policy of ripping people off.We booked for 2 nights but had to skip the first night.The hotel policy is to give no refunds no matter if we knew 10 days early.They said this was standard.That was their first lie.Despite that we accept it as their policy and were prepared to take the loss . When we arrived after 10 am the second day into the 2 night stay we had paid for, our room wasn't ready !!.Someone else was in the bed we had paid for.They double dipped and said a room wasnt ready ,even though we had paid for both days.They said it was my fault for not telling them that we were not coming and that the rule is that you have to check in at 2pm-not before and not after .Second lie . I pointed out that not everybody checks in at 2pm and what time did they rent out my room.They wouldn't tell me .Other reviews have pointed out that this hotel does this often.So ,if you are travelling late and want to guarantee getting a room if arriving at night-dont book this hotel . When I complained the manger was rude and arrogant .After much discussion and delay a room was prepared for us despite them saying they had no rooms.Their attitude was awful and I wouldn't ever return .I am not sure what time of day they make the gamble that a customer won't be turning up and try to double dip? When they get caught out,the least they could do would be to apologise.Some would argue a free upgrade wouldn't be out of order.We just got told it was all our fault .The worst customer service i have faced at a hotel for years .Be warned .

excellent room on corner, overlooking London. Service was exceptional. Staff very helpful, even to accompanying us for half-a-block to show us the bus stop we needed. We walked to all theaters in the West End, Trafalgar, Leiscester Square etc.