Hassan on reception was absolutely fantastic, really professional and welcoming.
We paid to upgrade our room to a deluxe King room, room very clean, bed comfortable. However, we returned extremely late at night to find the room very cold (weather was cold), but unfortunately the thermostat/ heating wouldn’t work, and there were no extra blankets in the room. We felt it was too late at night to report the issue, and just wanted to get to bed. I imagine that the hotel would’ve resolved the issue, had we raised it with them, as the staff were excellent.