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The Chapter - Leisure Inn Hotel

2.0 star property
Hotel with a 24-hour front desk, 5-minute walk to Kensington Gardens

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Photo gallery for The Chapter - Leisure Inn Hotel

Miscellaneous
Lobby
Premium Double Room, Ensuite | View from property
Deluxe Double Room, Ensuite (Premium) | Blackout drapes, iron/ironing board, free WiFi
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
40-41 Leinster Gardens, London, England, W2 3AN
  • Place, Queensway
    ‪3 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Hyde Park
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Premium Quadruple Room, Ensuite

Premium Quadruple Room, Ensuite | Blackout drapes, iron/ironing board, free WiFi

Premium Quadruple Room, Ensuite

  • 75 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Single Room, Shared Bathroom

Premium Single Room, Shared Bathroom | Blackout drapes, iron/ironing board, free WiFi

Premium Single Room, Shared Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Single Room, Private Bathroom

Premium Single Room, Private Bathroom | Blackout drapes, iron/ironing board, free WiFi

Premium Single Room, Private Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Triple Room, Ensuite

Premium Triple Room, Ensuite | Blackout drapes, iron/ironing board, free WiFi

Premium Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Twin Room, Ensuite

Premium Twin Room, Ensuite | Blackout drapes, iron/ironing board, free WiFi

Premium Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Triple Room, Ensuite (Family)

Premium Triple Room, Ensuite (Family) | Blackout drapes, iron/ironing board, free WiFi

Premium Triple Room, Ensuite (Family)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room, Ensuite (Premium)

Family Quadruple Room, Ensuite (Premium) | Blackout drapes, iron/ironing board, free WiFi

Family Quadruple Room, Ensuite (Premium)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, Ensuite (Premium)

Deluxe Double Room, Ensuite (Premium) | Blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room, Ensuite (Premium)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite | Blackout drapes, iron/ironing board, free WiFi

Premium Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

London

Located in London City Centre, The Chapter - Leisure Inn Hotel is a leisurely stroll from popular sights such as Hyde Park and Kensington Gardens. This 50-room hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk.

What's nearby

  • Westbourne Grove - 2 min walk - 0.1 miles
  • Queensway - 3 min walk - 0.2 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Paddington Central - 9 min walk - 0.5 miles
  • Hyde Park - 9 min walk - 0.5 miles

Getting around

  • Bayswater Underground Station - 6 min walk
  • London Paddington Station - 9 min walk
  • London City Airport (LCY) - 66 min drive

Restaurants

  • ‪Halepi - ‬3 min walk
  • ‪Prince Alfred - ‬4 min walk
  • ‪Gold Mine - ‬5 min walk
  • ‪Bella Italia - ‬5 min walk
  • ‪Med Salleh Kopitiam - ‬6 min walk

About this property

The Chapter - Leisure Inn Hotel

Hotel with a 24-hour front desk, 5-minute walk to Kensington Gardens
Guests of The Chapter - Leisure Inn Hotel enjoy features like free WiFi in public areas. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Guests can expect to find free WiFi and cable TV. Bathrooms have hair dryers and free toiletries. Ironing boards are also included. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 13629851

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Chapter Leisure Inn
The Chapter - Leisure Inn Hotel Hotel
The Chapter - Leisure Inn Hotel London
The Chapter - Leisure Inn Hotel Hotel London

Frequently asked questions

What's there to do near The Chapter - Leisure Inn Hotel?

This hotel is situated in London City Centre within a short 11-minute walk of Hyde Park and also 5 minutes on foot from Kensington Gardens. You'll also find Kensington Palace and Kensington High Street less than a mile away.

Is parking available on site at The Chapter - Leisure Inn Hotel?

No, this hotel doesn't offer parking.

Does The Chapter - Leisure Inn Hotel include a casino on the premises?

No, The Chapter - Leisure Inn Hotel doesn't have a casino.

Is there an indoor pool at The Chapter - Leisure Inn Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Chapter - Leisure Inn Hotel?

Couples staying at this hotel will appreciate amenities like a 24-hour front desk plus some guestrooms include premium bedding and free Internet access.

Are there hot tubs at The Chapter - Leisure Inn Hotel?

No, this hotel doesn't have a spa tub.

Does The Chapter - Leisure Inn Hotel have a restaurant with a breakfast menu?

No, The Chapter - Leisure Inn Hotel doesn't have a restaurant that serves breakfast.

Are there connecting rooms at The Chapter - Leisure Inn Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Chapter - Leisure Inn Hotel?

The closest major airport to The Chapter - Leisure Inn Hotel is London City Airport (LCY), which is 13.1 mi away (66 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.6 mi away (43-minute drive).

Can I book a room with a balcony at The Chapter - Leisure Inn Hotel?

No, there aren't any guestrooms with balconies at The Chapter - Leisure Inn Hotel.

The Chapter - Leisure Inn Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 36 out of 153 reviews
Rating 8 - Good. 36 out of 153 reviews
Rating 6 - Okay. 41 out of 153 reviews
Rating 4 - Poor. 24 out of 153 reviews
Rating 2 - Terrible. 16 out of 153 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than I expected.

It was better than I expected, the place is very close to Paddington train station. We arrived early and we were allowed to go to our room as it was already available. Very friendly staff, very clean.
Stayed 2 nights in Aug 2025

8/10 Good

Andrew Mark

Liked: Staff & service
The outside of the property was very poor
Stayed 1 night in Aug 2025

4/10 Poor

A O

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

4/10 Poor

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Indoor aircon not efficient
Stayed 4 nights in Aug 2025

6/10 Okay

Alston

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here on a budget trip with 3 other individuals. Good price for budgeting folks, but not comfortable or convenient as far as stay. No fridge, microwave. No air condition, handy during the summer. Beds were ok but you get what you pay for. Somewhat near certain rail stations which is good. Front desk relatively friendly. Overall not the best but not the worst. Will recommend for single travelers on a budget.
Stayed 6 nights in Aug 2025

8/10 Good

Alexis

Traveled with group
Liked: Staff & service, amenities
The hotel was near three tube lines and therefore it is very convenient for visiting all areas of London.
Stayed 6 nights in Jul 2025

6/10 Okay

Theophilus Ewu

Liked: Staff & service
Stayed 4 nights in Jul 2025

4/10 Poor

OLIVER CHRISTIAN RUSSELL

Traveled with family
Disliked: Amenities
Perfunctory and non too friendly welcome. Previous guests’ towels left inside cupboards. Remote control on ground behind bed. No fridge. No BBC TV channels, just a few random freeview channels. Noisy above from smoking area. Certainly not good value for money. Would not recommend it.
Stayed 2 nights in Aug 2025

8/10 Good

Malakai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite small but pretty comfortable and near plenty of tube stations. It’s perfect if you are looking for something affordable and near by plenty of restaurants
Stayed 4 nights in Jul 2025

8/10 Good

Alfre

Traveled with group
Liked: Cleanliness, staff & service, amenities
It’s good but it doesn’t have AC
Stayed 3 nights in Jul 2025

10/10 Excellent

Dashamir

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2025

10/10 Excellent

Esteban

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Traveled with family

Ok for the price

Bare minimum hotel, well located.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rhys

Stayed 1 night in Jul 2025

4/10 Poor

Jung

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing Stay Despite Good Location We had a very unpleasant experience at The Chapter Leisure Inn. Upon check-in, we were given a first-floor room that was clearly not remodeled — everything felt dingy, stained, and dirty. It was in no condition for a family stay, and I refused to accept it. After initially being told that all rooms were booked and nothing else was available, the front desk eventually offered to show us another 4-person room on the third floor. While we appreciated the effort, the room was incredibly small — barely enough space for our luggage — and uncomfortably hot. The window wouldn’t stay open on its own and slammed shut loudly after a short while. We had to wedge a pillow under it just to reduce the noise and avoid being startled every time it closed on its own. Overall, it was a miserable and uncomfortable stay. On the positive side, the staff were polite, and the location was convenient. Unfortunately, the condition of the property left much to be desired. I would not recommend staying here unless the hotel undergoes major renovations and maintenance improvements.
Stayed 4 nights in Jul 2025

10/10 Excellent

Denisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked surroundings
Stayed 4 nights in Jul 2025

6/10 Okay

Miss Paula

Traveled with family

Two night stay.

We arrived late at night aeound 10pm. The room was absolutely nothing like the pictures advertised. I also booked a triple room of 3 single beds and we got a double and a single. The bedroom was red hot and has fans on already to try and cool the room. The beds were comfortable, there was no iron, the shower was nice however they had not restocked the shower gel or hand-wash dispensers. They did supply a few little bottles of shampoo. They gave us clean towels and replenished tea/coffee supplies and clean cups. The room was very small but as we were only there to sleep it was fine. It is based near Kensington park and a 15 min walk from paddington station in another direction. Staff were friendly on reception. No breakfast as the kitchen isnt used despite their website saying breakfast was included.
Stayed 2 nights in Jul 2025

2/10 Terrible

Delroy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience at this property during my 4-night stay. On the first day, I discovered that a valuable personal item was missing from my room. When I reported it to management, I was informed that there was no way to verify how the item went missing and that nothing could be done. No goodwill gesture or support was offered despite the seriousness of the issue. Beyond that, the room itself was extremely small, uncomfortably hot, and not well-maintained. Throughout my stay, I witnessed multiple guests expressing frustration to staff about similar concern of dirty rooms, inconsistent housekeeping, and poor service overall. This was, without exaggeration, the worst hotel experience I’ve had. I would strongly urge others to consider alternative accommodations.
Stayed 4 nights in Jul 2025

8/10 Good

Vu

Traveled with group
Liked: Cleanliness
The property seems being renovated but they do really need a proper operation training. The staffs were so miscommunicated and confused from Check in to the check out. But overall i enjoyed my stay due to the location
Stayed 2 nights in Jun 2025

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I WOULD ADVISE THOSE INTERESTED NOT TO STAY AT THIS HOTEL My daughters and I had at least two items (possibly more) stolen from our luggage while we were out for the day. AirPods and cash were taken from one oof out make-up masks inside a money carrier.
Stayed 5 nights in Jul 2025

8/10 Good

thomas

5 blocks to bayswater station on the tube. Tiny room with a very nice bathroom for a reasonable price.
Stayed 2 nights in Jul 2025

8/10 Good

Lorraine

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and lovely views for the price and location

Lovely hotel. For the area we stayed a reasonable price and perfect for any Hyde park activities. However on both mornings housekeeping knocked 3 times despite being told no thank you and even walked in on me a couple of times when I was asleep. That was frustrating and I was indecent ☹️ the other thing to.note there is no ait conditioning but that's standard for smaller chains or hotels. They did however provide a few fans and did what they could to keep us somewhat cool. I would definitely stay again maybe just not in a heatwave and tell reception to leave our room alone whilst we were staying
Stayed 2 nights in Jul 2025

8/10 Good

aline

Stayed 3 nights in Jun 2025