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Sapphire Hotel

3.0 star property
Hotel in London, near Westfield London Shopping Centre

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Photo gallery for Sapphire Hotel

Front of property
Staircase
Property grounds
Lobby
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Housekeeping

Explore the area

View in a map
35 Shepherds Bush Road, London, England, W6 7LU
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

7.8 out of 10
Good
(47 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(34 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

London

Located in Hammersmith within a short walk of Westfield London Shopping Centre, Sapphire Hotel is within a mile (2 km) of other popular sights such as Kensington High Street. Each of the 14 rooms at this 3-star hotel includes a refrigerator, a coffee maker, and an LED TV.

What's nearby

  • Shepherd's Bush Empire - 5 min walk - 0.3 miles
  • Westfield London Shopping Centre - 10 min walk - 0.6 miles
  • Kensington High Street - 15 min walk - 0.8 miles
  • Olympia Events - 15 min walk - 0.8 miles
  • Eventim Apollo - 16 min walk - 0.9 miles

Getting around

  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪The Sindercombe Social - ‬4 min walk
  • ‪Liz Cafe - ‬3 min walk
  • ‪Another Brother - ‬2 min walk
  • ‪GAIL's Bakery - ‬3 min walk
  • ‪BrewDog Shepherd's Bush - ‬4 min walk

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
Guests staying at Sapphire Hotel enjoy free WiFi in public areas, a computer station, and a TV in a common area. Staff members are on hand to provide concierge services and luggage storage.
Guests can expect free WiFi and LED TVs with satellite channels and DVD players. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and fans.

Similar properties

Front of property
Wedgewood Hotel
  • Free WiFi
  • Restaurant
  • 24/7 front desk
6.6 out of 10, 1,000 reviews
$63 nightly
The price is $75
Jan 8 - Jan 9, 2026
Total with taxes and fees
Wedgewood Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

Is free cancellation available at Sapphire Hotel?

Sapphire Hotel offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What is there to do within easy reach of Sapphire Hotel?

This hotel is situated in Hammersmith within a short 17-minute walk of Kensington High Street and also 12 minutes on foot from Westfield London Shopping Centre. You'll also find Hyde Park and Marble Arch within a short drive.

Is there parking available at Sapphire Hotel?

No, there isn't parking at this hotel.

Does Sapphire Hotel include a casino?

No, Sapphire Hotel doesn't have a casino.

Will I find an indoor pool at Sapphire Hotel?

No, there is no indoor pool at this hotel.

Is Sapphire Hotel a good place to stay for couples?

Amenities at this hotel that appeal to couples include a turndown service and concierge services.

Are there hot tubs at Sapphire Hotel?

No, this hotel doesn't have a spa tub.

Does Sapphire Hotel feature a restaurant that includes a breakfast menu?

No, Sapphire Hotel doesn't have a restaurant that serves breakfast.

Will Sapphire Hotel allow pets to stay free of charge?

No, pets aren't allowed at Sapphire Hotel.

Does Sapphire Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Sapphire Hotel?

The closest major airport to Sapphire Hotel is Heathrow Airport (LHR), which is 13 mi away (28 minutes by car). Another top airport is London City Airport (LCY), which is located 14.6 mi away (62-minute drive).

Can I book a room with a balcony at Sapphire Hotel?

No, there aren't any guestrooms with balconies at Sapphire Hotel.

Sapphire Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 270 out of 1002 reviews
Rating 8 - Good. 315 out of 1002 reviews
Rating 6 - Okay. 202 out of 1002 reviews
Rating 4 - Poor. 105 out of 1002 reviews
Rating 2 - Terrible. 110 out of 1002 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Joaquin

Decent room for the price. Not super nice but a great location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Priscilla

Stayed 4 nights in Sep 2025

8/10 Good

Leigh

Liked: Cleanliness, staff & service
The hotel served its purpose for us. It was clean and comfortable staff friendly. Set up was a bit odd with check-in actually in a different hotel and the room in a separate building. All in all clean room in decent location fine for one night
Stayed 1 night in Sep 2025

8/10 Good

Rachel

Business traveler
I enjoyed the fact that there were numerous shops and eateries around . It was a good atmosphere. The hotel should however ensure that the rooms are hovered regularly and at least washrooms and bathrooms are cleaned a bit regularly when there is a guest in.
Stayed 6 nights in Sep 2025

6/10 Okay

Ana

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Mercedes

Disliked: Staff & service, amenities, property conditions & facilities
I do not recomend this Hotel to any travellers, terrible condition, i had a bad experience to this Hotel, room was super dirty staff are not accommodating, Bed was super dirty, not comportable to stay for travellers
Stayed 4 nights in Sep 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, lots of dining choices nearby, a small Sainsburys adjacent to the hotel, and very pleasant reception staff. Room could have been cleaner and looked a bit tired, but it's nothing that would put you off staying and is reflected in the price. Will stay there again next time I'm down that way.
Stayed 1 night in Sep 2025

6/10 Okay

RichardKarlOscar

Stayed 1 night in Sep 2025

10/10 Excellent

Shoaib

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Holly

Liked: Room comfort

Ended up in a different hotel?

We did not end up staying in the Saffire hotel as when we got there as looked like there was work getting done, we were directed to a couple of doors down to a different hotel - pearl hotel. We were placed in a basement room which had a very strong smell of damp! The fire alarm outside the door was beeping none stop to which we were told someone was coming today to fix it which they didn’t. There was even anti mould paint left out that they had been using!! It was not good - damp and no fire alarm in a basement room is a health risk! Requested to move room due to the smell and noise. Moved into the pearl hotel which was better. Very basic but comfy bed and nice big windows. Was okay for what it was didn’t have much. Tea and coffee, but no milk. Cleaner had been in and left windows open so it was freezing when we got in, and it had been raining. Was an alright stay but confused why we were able to book the saffire hotel when it wasn’t there where we were put! So room was different to what we booked so not very impressed with that. Location was good, close to transport.
Stayed 2 nights in Sep 2025

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
The proper manager was unbelievably rude. I don’t think I’ve ever been treated like that before. This is a terrible property. The bathroom had a nauseating smell. The fan didn’t work. It was hot and we had to drag her suitcases up six flights of stairs. With the windows open, sirens, blared, people yelled on the streets and big trucks rambled by all night. Never, never never.
Stayed 2 nights in Sep 2025

6/10 Okay

Andrew

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Value for money for a builder

Value for money but ten minute walk to nearest tube and very basic and small . Ok for builders working away but not family.
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis

Stayed 1 night in Sep 2025

6/10 Okay

Philip

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Basic value hotel, but in need of some updating. The carpet was in a terrible state and the chair was broken.
Stayed 3 nights in Jul 2025

6/10 Okay

Jennifer

Liked: Cleanliness
Everything was fine up until some random guy from the hotel came in the room stating that we had to check out when in fact we didn’t until the following day. He did apologize but should have made it more aware of coming instead of simply coming in then closing the door and knocking to then say what I stated above.
Stayed 2 nights in Sep 2025

10/10 Excellent

Paolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet

Overall good, friendly, and quiet
Stayed 2 nights in Sep 2025

8/10 Good

Shervin

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it very much
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff cream and quiet room
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Earl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Mayra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good enough. My Friend and I were out most of the time. We booked the small room with 2 twin beds and prívate bathroom on the first floor it was comfortable . The staff were nice . The area didn’t look secure BUT tbh we never had any problem of safety. Transportation was good. I just wish they had like a long mirror in the room. Overall it was good!
Stayed 4 nights in Aug 2025

10/10 Excellent

Amal

Stayed 1 night in Aug 2025

10/10 Excellent

Mis p

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Isabell

Traveled with group
Liked: Property conditions & facilities, room comfort
Was a bit hard to get in contact with the hotel. Room was great, clo
Stayed 3 nights in Aug 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located budget hotel

Well located budget hotel. The rooms were cleaned every day and for the price, the amenities were excellent. Overall, great value for money.
Stayed 3 nights in Aug 2025