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Plaza Hotel

2.0 out of 5.0

Recent guest reviews

Stayed for a couple of nights with family. Clearly a lot of work has been put into this hotel since many of the reviews have been written (could still smell paint and renovation rubbish outside). The staff are extremely helpful, friendly and welcoming. The rooms are in very good condition and are very clean and comfortable. My wife had a problem with a lumpy pillow but this was efficiently swapped by staff. Bathroom and TV amenities were fine. Breakfast was very tasty and consisted of cereal, yoghurts, cakes, fruit and egg and toast (one morning had beans and cheese as well) - much more than what we've had in other hotels. Were able to leave luggage in the office/breakfast area whilst we spent our last day in London. Would thoroughly recommend staying here but remember this is a 2 star hotel and if you want 4 star hotel conditions you will need to pay for them at a 4 star hotel.

I stayed here recently with my wife for one night and it was probably the worst hotel I've ever been to. When we arrived the staff member looked at me as if he was fed up rather than a friendly greeting. He then took ages to find my booking on the computer and then told us the room wasn't ready even though we arrived at check in time. We waited an hour to be given a room key. The room was small and disgusting and you could hear noise from other rooms. The bed was really uncomfortable and the carpet was worn. If you're considering booking here, you might as well just consider booking a hostel or sleeping rough because there probably wouldn't be much difference!

Never stay at The Plaza Hotel in Hammersmith! This is the filthiest, shabbiest and most ill-maintained "hotel" I've ever had the misfortune to stay in! £190 for 2 nights (all other budget accom booked out)! Water ran loudly through a cupboard all night! The toilet leaked and stank! Fridge filthy. Carpet throughout room, foyer and stairs - badly stained. Tried to get at least a partial refund (no way were they giving me money back!) were no help (even though they were holding a portion of my booking money on credit card) they said to ask the property - pffft! DO NOT STAY HERE!

Don't book this hotel. Book any other hotel, there are several in the area. We had the room on the top floor, dirty and smelly. They do have better rooms, on the bottom floor. We checked out after first night, we were told they were fully booked therefor we had this terrible room. They moved us to their neighbour hotel, Comfotel, which was better.

it´s a basic hotel, but it´s clean and comfort and they offer a very competitive price. a luxury if you attend any show at Shepperd´s bush 02 which is just 2 minutes walk. stuff very nice and helpful. a sainsbury just in front of the hotel, and don´t miss the pub next door the Richmond, genuine pub.

Me and my bro stopped here for 2 nights as a base for the footy. The 'hotel' is very average to say the least! The staff were friendly enough and its in an ideal location for the tube, but everything else was a bit poor to be fair. We were staying on the top floor in a room for 3. The shower didn't work, the tv didn't work and the beds weren't comfy at all. Breakfast consisted of strange looking fried and scrambled eggs, cold chewy toast and warm yoghurt. Although it was cheap I wouldn't recommend it.

Shocking dirty very very outdated tired disgusting filthy unwelcoming over priced even if this place was £10 per night it would be £9.99 too much holes in the wall covered up by posters plug sockets over loaded it's a disaster waiting to happen how this place is still open is beyond belief showers don't work nothing electrical should be used carpets worn out its got mould growing in rooms smells are unreal please stay away from this he'll hole iv given it a rating of one but in reality it should be minus 5

We had a big hole in the wall in our room, half covered with a poster ducktaped over it. The outer wall had lots of damp spots and the bedcoveres were more than worn. Breakfast was not to our liking and very spartan. Boka inte här! Fuktfläckar på väggarna, smutsigt, slitna sängöverkast där trådarna spretade åt alla håll och ett hål i väggen de försökt täcka med en affish uppsatt med brun packtejp. Torrt rostat bröd, nutella och kolayoghurt utgjorde frukostbuffén.

This horrid hell hole of a hotel was the worst place I've ever stayed. A disgusting cardboard shower loomed beside my grotty bed and made me feel grubbier than I was before I showered. I thought I could let the vileness of the room go as it was cheap BUT THEN I saw a mouse scuttle across the putrid carpet on my final morning. After phoning reception on the number listed on Google I discovered I had phoned the wrong hotel (?!), so I had to sit in utter shock and disgust until I finally got the attention of a member of staff. Said member of staff didn't believe I saw a mouse but promised I would be compensated nonetheless. Of course, I did not get any compensation and then later discovered, by the power of Internet reviews, my room was not the only to have an extra furry guest loiter amongst the floor boards. VILE, YUCK, not even worth the budget price. Pay a little more, I implore you.

We were three Ceroc dancers from Somerset who decided to come to London-Hammersmith for a Ceroc Dance Freestyle at the Town Hall, King Street last weekend. We looked at the website 'Booking for an accommodation. We did not want to pay too much money as we were staying only for one night. We just wanted a basic accommodation but when we arrived at the Hotel Plaza in London-Hammersmith, we did not expect to see an accommodation "worse" than the basic... First impression, the Reception office desk was situated in a lounge, few tables were there for breakfast. The staff was very ignorant at our arrival and we did not feel welcomed at all. We were located on the roof-top in a room for three people, among us two female dancers and a male dancer. As we were different genders, we needed some privacy as "women" but it worked between us. We had to share a shower boxed as if we were going into a telephone box, so tiny with a shower holder and a shower flow which did not work properly, we noticed outside the window, many cigarettes ends, the room itself smelt whatever...the bedding sheets were clean but the blankets were pretty old. We got ready as fast as we could, avoiding to stay longer in the room. Breakfast: We went down for Breakfast the next day and we were looking forward to it but we were shocked when one of the staff directed my friend to the breakfast saying with no smile or enthusiasm: " it's there!!! pointing to a chest-drawer. The breakfast contents was fried eggs, scrambled eggs and cold toasts then warm toasts added on top, the yoghurts were warm, the butter was displayed in a pot which did not look clean, the jam did not look after seeing this, we could not stay no more and we decided to have breakfast elsewhere. Absolutely not recommended. No manners.

53 Shepherds Bush Road London England

Hotel highlights

  • Walking distance to Hammersmith Apollo
  • Free breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Hammersmith within a short walk of Hammersmith Apollo, Plaza Hotel is within a mile (2 km) of other popular sights such as Westfield London Shopping Centre. The 60 rooms at this guesthouse include refrigerators and coffee makers and guests can enjoy free breakfast. Located in central London, the guesthouse is also near Kensington Palace and Craven Cottage Stadium.


Free breakfast is included with your stay and is served each morning.


The 60 rooms have an array of amenities, including refrigerators, coffee makers, and phones. Guests can expect to find free WiFi. Free toiletries are also included.

Property features

Guests of Plaza Hotel enjoy features like free WiFi in public areas. Front-desk staff are standing by 24/7 to assist with any requests.

Reviews from Trip Advisor

Trip Advisor aggregated rating

18.0% of guests recommend this hotel

Total of 107 reviews