Skip to main content
Beginning of main content

Park Plaza London Waterloo

4.0 out of 5.0

Recent guest reviews

We booked a room for 4 people, my wife and I and 2 small kids, 9 and 7 years old. the room was extremely small and the sofa sleeper was extremely uncomfortable. We had to request the sofa sleeper be made into a bed after we got to the room, which was odd.. The location is great the food is excellent, the staff are excellent. The rooms, not so great. Which is a shame as this is a brand new build as of Dec 2016.

Check in was a nightmare, the front desk staff is extremely rude and even when proven wrong they didn't act in a professional manner. I was not given the room I requested and the room I was given had menstrual blood on the comforter I asked for another room I was told housekeeping was closed. Nothing was done until I took the comforter to the front desk.

I stayed for three days and it was lovely. Very friendly and professional staff. Room was of high standard. Good fitness and spa centre. Breakfast was good and I would recommend friends to stay here.great location not far from London eye and Westminster. I would definitely stay here again.

We stayed here for just a night whilst on a family trip, we had a executive king room. The care and attention you receive is second to none, the reception staff, concierge etc are brilliant. As we was unable to find a place to park nearby we used the valet service which again was flawless. The bedroom was kitted out with all the latest technology, touchpad which controlled the air con, lights, blind, smart tv with proper sky and all the channels, amazing view from the 10th floor, a very well stocked mini bar, fantastic bathroom. We had a slight issue in the evening but it was handled perfectly and then again in the morning on check out they made an extra effort to apologise for the mishap, so it's not worth mentioning what it was. We had breakfast in the executive lounge and it was brilliant, so much choice and the quality was outstanding. I would recommend anyone to stay here and we will definitely be staying again. Thank you

Excellent hotel, steps away from underground station (North Lamberth), comfortable and clean rooms with wonderful washrooms (toilette). The breakfast had wide variety & ample sitting spaces. We thoroughly enjoyed our stay & will go back again if we ever plan to re-visit London.

I went for a 5 days stay with my daughter, on a holiday to visit London. It was an excellent experience! Modern and functional design, nice swimming pool and great restaurant! Very professional staff, really good attitude in front of problems.

A great central London location very close to Waterloo train station and London underground. It is also only a short walk to Westminster / Victoria. The hotel has all the usual high Park Plaza standards - gym, sauna, steam room, pool and spa.

Our stay in Park Plaza London Waterloo was excellent. The breakfast was complete, our room was very comfortable, we were 2 adults and two children. Our daughters had a great time in the pool. A relaxing place in central London

We came to London for the weekend for the athletic's and after our stay being so good in December we booked for two nights again. We were definitely not disappointed. The beds were just as comfy, the staff were just as lovely, the location was perfect and as a added bonus we could see Big Ben / the London eye out of our window! The food is delicious, I would definitely recommend eating here. Breakfast is excellent, everything you can need and it is served till 11am. They do the best scrambled eggs! We ate in the restaurant 'Florentine' on the Friday night as we got back to the hotel at 10pm. We both had the burger (there is a great selection of yummy food but it was just what we fancied) and it was excellent - one of the nicest burgers we have had. They have live music in the bar which you can hear and it sets a really lovely atmosphere. I would book to save disappointment and it looked popular. The bar also do a very lovely Gin and Tonic! Can't wait to go back.

We just returned from a 12 day tour of Europe and the Park Plaza Waterloo was by far our best hotel experience. The location is very good and the rooms were great! Very good value. I highly recommend staying there.

6 Hercules Road London England

Hotel highlights

  • Walking distance to London Eye and London Dungeon
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Lambeth, Park Plaza London Waterloo is a leisurely stroll from popular sights such as London Eye and London Dungeon. This 4-star hotel has 494 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Centrally located in London, the hotel is also a short walk from Imperial War Museum and Sea Life London Aquarium.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All 494 air-conditioned rooms provide minibars, laptop-compatible safes, and phones. 48-inch LED TVs come with pay movies, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer rainfall showers and designer toiletries. Other standard amenities include ironing boards and desks.

Property features

Built in 2016, the brand new Park Plaza London Waterloo offers an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for GBP 45.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 6 meeting rooms, a business center, and express check-out.

Room options

Superior Double Room

Full 1 | Sleeps 2

Superior Twin Room

Twin 2 | Sleeps 2

King Room (Studio)

King 1 | Sleeps 4

Twin Room (Studio)

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 954 reviews