Holiday Inn London Wembley4.0 out of 5.0
Recent guest reviews
Arrived to find my reservation had been mistakenly made by hotel for the following night despite having given credit card details to confirm booking but fortunately had two emails & a voicemail confirmation to fight my corner after desk clerk had disappeared to talk to the manager - then found pubic hair in the bathroom of my now replacement room. Never again. And £25 to park in their car park. Scandalous.
We had a great stay at this Holiday Inn. It was very close to the Arena (about 5 min walk) and very close to the shopping outlet. The room was clean and spacious. Beds were comfortable. Underground carpark was a little bit tight and small for our car but we managed to find a space and it wasn't too expensive compared to other carparks in the area. Staff were friendly and helpful. We would definitely use this hotel again!
Apart from the construction noise near the hotel it was a comfortable stay. Very good value for money and very helpful staff. The pool looked very inviting but didn't have time to use it. Great for when want to be in Wembley.
Our room is on the ninth floor and looks like it has been recently renovated. Everything looks fairly new and is spotlessly clean. As usual with this chain, furnishings are simple but smart, the king size bed is extremely comfortable and the bathroom is excellent, with walk-in shower and plenty of towels. Beware the small step up in to the bathroom - it’s easy to stub your toes in the dark! There is a safe but sadly no refrigerator. All other extras are in place, hair dryer, iron and ironing board, tea/coffee making facilities etc. and the bathrobe and slippers and complimentary chocolate biscuits are a very welcome extra. Holiday Inn is a stones throw from Wembley Stadium and about ten minutes walk from Wembley Park Underground Station. We’re at the back of the hotel and are next to a huge building site, not a problem in any way as we have arrived late Friday and leaving early Saturday, but I guess this might be an issue daytime weekdays, and it might be worth asking for a room at the front of the hotel. Excellent, friendly service from front desk.
My room on the 2nd floor was close to the fire doors which banged loudly every time someone passed through! I told the reception staff that the door needed realigning so they moved me to the 7th floor which is fine but leaves someone else in 205 with the same problem!, Service was very friendly and quite efficient. The English breakfast buffet is amongst the best I've had for this standard of hotel which was a pleasant surprise. Dinner however, is another story: 1st night fish and chips (as I miss that, living abroad) presented a huge, slightly soggy fish and an obscene mountain of oversized chips. Sausage and "creamy" mash appeared as a smallish Cumberland sausage, which is fine, and very lumpy mash which is not. On this occasion I complained, showing the restaurant manager the hard, pebble sized lumps and he gave me a 10% discount, which was nice. Scampi and (skinny) fries, which I thought could not really go wrong... The fries were ok but the scampi was overcooked and encased in hard, massive, bullet-like 'bread crumbs'. On cutting one open, the filling was almost invisible with the coating taking up 90% of the total. So all in all, the dinners were very poor indeed letting down the total.
Hi I stayed for one night as a Platinum Elite IHG member - with two PE members and a colleague in one room. This was indicated on my booking, on check in and on presentation of my membership card. At this level of the scheme you are supposed to receive a free room upgrade - This had been requested on my original booking made some months before and I had checked immediately before check in and there were plenty available. You are also supposed to receive a drink and snack from the bar by way of voucher for each PE member staying in the room. I have travelled all over the World in the past two years as a Group Travel Organiser and in every IHG property I have stayed, bar this one, I have been given the advertised benefits. We had two GTOs staying in this room. I checked in and was recognised as a PE member by the receptionist. Thats as far as it got. I was given a room on the 7th Floor - not the IHG Rewards Club floor, I was not given an upgrade, I was given one drinks voucher. When we returned to the hotel after a show at the Arena we went to the bar to claim our drinks. There was a lengthy queue with one barman, who was in no rush. He eventually got to us, I presented my voucher and ordered a glass of wine and a juice and a Coke. I also requested my free snack. I expected to be charged for one Coke and one snack. I was charged just short of £10 and when I queried it was told that it was only one free drink and snack and that the juice was free! The Barman was very abrupt and in no mood to converse. I requested the wine, not the cheapest drink, to be given free and stated that I would speak to reception in the morning. I approached reception in the morning to check out and was informed, by the same lovely receptionist that checked us in, that it should have been free drinks and snacks for all occupants and vouchers were offered, albeit a little late.She did offer to credit some IHG points to my account and was apologetic. A day after my stay I received a survey wherein I stated my disappointment in not getting my upgrade, not even being given a room on the appropriate floor and the lack of recognition of my status. I received a very abrupt email from the Manager - ignoring any questions concerning the upgrade or room floor, but insisting that the one voucher per room policy was IHG wide - I begged to differ. Room - Bathroom was dirty with black mould inside sink outlet and walls to the side of the basin were smeared in white chalky residue! In room coffee, tea and biscuits were only supplied for two people and our booking stated three. Remote control did not work and it was impossible to access batteries as secured by a screw. Impossible to operate tv without one! Only one pillow per person was supplied - there was no pillow menu as advertised. Bedroom itself was clean and of a fairly small size. Room was located opposite a high rise building site. They commenced work at 8am on the Saturday morning and this was highly disturbing. With a hotel that was not full it may have been an idea to have placed as many occupants as possible on the side of the hotel away from all of this disruption. No mention of these works are made on the hotel website. Breakfast - we were informed it would cost £9.95 per person. On arriving at the restaurant it was risen to £14.95. We went round to reception to query and price had fallen again to £9.95!! Food was good, hot items were lukewarm. Cold items were good and there was a fair choice of juices. Machine dispensed cappuccinos etc meant that we did not have to wait to be served. Overall, a disapppointing stay and the follow up has been poor and leaves questions unanswered! I use IHG properties all of the time and host a large four day convention at a Heathrow property annually. This hotel was convenient for its location. I would not choose to stay here again. Would prefer to go back to a neighbouring property we have used for our events on several occasions.
I was here for 3 nights in October. In typical Holiday inn fashion, the hotel is very efficient and well suited for business travelers. The hotel is quite far from London centre however you can travel via the Underground (Station is 15 mins walk). No negative points as such, my stay was very pleasant. But nothing memorable either. For football fans, the massive Wembley Park Stadium is right behind this hotel.
Stayed here as our usual Hilton was full due to Real Madrid staying there on Oct 31st. The hotel was clean, nothing special , but fine for the one night. Great location right next to all the shops, restaurants and cinema. Rooms are big but the bathroom and bath are tiny....I’m only 5ft 3 and the bath was too small even for me. Bed was comfy but the duvet was too small for the cover so I spent most of the night being cold. The main issue was with the housekeeper. First walked in without knocking at 9.30am when I was in bed. Second intrusion was at 10am when I was in the bath and third was 10.45am!!!!! Why do they do this? It totally ruined our morning and I couldn’t wait to leave the hotel. I reported my concerns to the manager who was very courteous and assured me he would speak to the staff on duty. This has really put me off staying here again and as a IHG member I expected better.
I stayed here for a night for work and I was pleasantly surprised at the facilities: room very really nice, small but functional gym and pool. The breakfast was really tasty and had a good range of food available. The only down side to my stay was having a knock at my door at 8.15am asking if I was ready to have my room cleaned (checkout wasn’t until much later so I was a little surprised that I was being disturbed at this time!)
Fantastic hotel. Clean and spacious. Reasonable room prices. Close to the SSE Arena, Wembley Stadium and the London designer outlet. The only concern I had was the warning on their website about car parking being limited, however when we arrived, I didn’t need to be concerned as there were lots of spaces. On another note it wasn’t clear if we had to pay on exit as there was a pay machine in the car park. When we left the barrier didn’t rise when we put our ticket in, so we just buzzed and they raised the barrier Still not sure if we should have paid. Plus room service late at night is ok if you like pizza as that’s all they could offer. Breakfast a tad expensive £15 pp. when you don’t pre-book when you book your room. But on the whole I would recommend this hotel and stay there again.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 1305 reviews