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Recent guest reviews

I would love to give a full 5 to the Strand, but 2 things. 1) my first room had water damage and a leak that woke me up in the middle of the night. 2) When a contacted the front desk, they sent someone to take a look and suggested I would have to change rooms. This required my repacking, and when I inquired if I would be receiving a little upgrade for the inconvenience, the initial response was "No". I began packing and it really landed what a pain this was to have to move. I circled back and asked to speak to the manager, and after a consultation with the manager, I was THEN granted an upgrade. I feel like it should be standard policy of the hotel that in this situation, or ANY where a guest is inconvenienced, SOMETHING should be offered to say "we value your patronage. Other than that, it was a great place to stay for it's location, and the staff, overall, l was warm and welcoming.

Great location, great breakfast, but single room is TINY! Be prepared, but don't let that stop you. Worth the trade-off for the location.

I will be back soon. Great and very nice staff, great breakfast too

Spotless & up-to-date; "cosy" room was WAY too tight.

Excellent property. It was clean the staff was very nice and there is a nice restaurant and bar in the lobby. It is central to everything if you want to see London.

Location is perfect for theatre, main tourist attractions.

The location is good. The room is very small. The closet is small. The lighting in the bathroom is very poor. No ventelation in the bathroom - every shower activates the fire alarm. After every shower the floor is flooded because of the bad sealing.

The hotel is conveniently located, close to Charing Cross and Embankment station. Many restaurants ranging from fast food places to Simpson's on the Strand are within walking distance. Trafalgar Square is also nearby. The buffet-style breakfast was ample and of good quality. The single room is clean and adequate. The cleaning staff are friendly and efficient. I would stay at the Strand Palace again.

Great location but a lot of noise in the surrounding area

Good location Terrible service and dirty building Lifts were impossible had to use the stairs often

The room was never warm enough to be completely comfortable. Otherwise great!

We booked this trip 6 months prior to our stay traveling from Canada and prepaid for the two nights. Our flights were cancelled due to Covid-19 outbreak as this was a vacation or non essential travel, we reached out to the hotel to cancel our reservation and get a refund. We were told very sorry its too bad you cannot stay with us but it is not our fault and there will be no refund or credit given. We realize these are tough circumstances for the hotel but this situation is very tough on us as well especially financially. We cannot recommend any hotel that would take advantage of people during a crisis.

372 The Strand London England

Hotel highlights

  • Steps from The Strand and Lyceum Theatre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in London City Centre, The Strand Palace Hotel is adjacent to Covent Garden Market and within a 15-minute walk of popular sights like Piccadilly Circus. This 4-star hotel has 785 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 785 rooms provide coffee makers, free newspapers, and free bottled water. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and desks are also available. Housekeeping is available on request.


Property features

Guests of The Strand Palace Hotel enjoy free WiFi in public areas, a 24-hour business center, and a computer station. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include express check-out, laundry facilities, and a porter/bellhop.

Room options

Deluxe King - Newly Refurbished

1 King Bed | Sleeps 2

Superior King - Newly Refurbished

1 King Bed | Sleeps 2

Deluxe Double - Newly Refurbished

1 Double Bed | Sleeps 2

Deluxe Studio King - Newly Refurbished

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for The Strand Palace Hotel

Everyone (26) Couples (1) Family (5)
5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Dear Guest, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager

4
Everyone

I would love to give a full 5 to the Strand, but 2 things. 1) my first room had water damage and a leak that woke me up in the middle of the night. 2) When a contacted the front desk, they sent someone to take a look and suggested I would have to change rooms. This required my repacking, and when I inquired if I would be receiving a little upgrade for the inconvenience, the initial response was "No". I began packing and it really landed what a pain this was to have to move. I circled back and asked to speak to the manager, and after a consultation with the manager, I was THEN granted an upgrade. I feel like it should be standard policy of the hotel that in this situation, or ANY where a guest is inconvenienced, SOMETHING should be offered to say "we value your patronage. Other than that, it was a great place to stay for it's location, and the staff, overall, l was warm and welcoming.

By on Dec 27, 2019

Review comment responded on Dec 27, 2019

Dear Guest, Thank you for taking your time giving us your feedback, it is very much appreciated. I am pleased to learn you enjoyed staying with us and grateful for your kind words. I do apologize for the inconvenience during the beginning of your stay. As you might have noticed, I have replied to your direct feedback to our hotel. We truly hope to welcome you back at Strand Palace. I am looking forward to hearing from you. Best regards, Josephine Jensen Guest Relations Manager

1
Everyone

By on Oct 11, 2019

Review comment responded on Oct 11, 2019

Dear Guest, Thank you for reviewing Strand Palace. I do apologise that you had a disappointing experience with us. Please do not hesitate to contact us if you wish to discuss this further. Kind Regards Holly

5
Everyone

Great location, great breakfast, but single room is TINY! Be prepared, but don't let that stop you. Worth the trade-off for the location.

By on Sep 11, 2019

Review comment responded on Sep 11, 2019

Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5
Everyone

By on Aug 18, 2019

Review comment responded on Sep 3, 2019

Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5
Family

I will be back soon. Great and very nice staff, great breakfast too

By on Aug 17, 2019

Review comment responded on Sep 7, 2019

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

4
Partner Couples

Spotless & up-to-date; "cosy" room was WAY too tight.

By on Aug 12, 2019

Review comment responded on Sep 3, 2019

Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5
Family

Excellent property. It was clean the staff was very nice and there is a nice restaurant and bar in the lobby. It is central to everything if you want to see London.

By on Aug 2, 2019

Review comment responded on Sep 3, 2019

Dear guest, Thank you for staying with us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

3
Everyone

By on Jul 8, 2019

Review comment responded on Jul 12, 2019

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

5
Everyone

By on Jun 22, 2019

Review comment responded on Jul 1, 2019

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

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