The air conditioning wasn't functioning properly, and even after being moved to another room, the issue persisted. It was quite distressing after a long 36-hour flight. Eventually, the maintenance person arrived and fixed it at midnight. However, the room had a hazardous layout, as the toilet's position led to me bumping my head on the door handle multiple times, resulting in persistent headaches. Despite informing the staff about my headaches, they disregarded my concerns. To make matters worse, I had paid extra to upgrade to a supposedly better room, which turned out to be uncomfortable and even caused injuries. I strongly recommend relocating the toilet paper holder to a safer height to ensure the health and safety of your guests.
Was very convenient and walkable to all the theaters and other sights.
The staff at check in and check out were not friendly and did not talk to me, very transactional. They could have said something like, "How was your flight" or "Did you enjoy your stay in London". Also, in addition to the room being very small there was a cement wall on the wall the bed was against. Not really safe.
Good location, and attentive, helpful staff!
We had a really nice stay here. My only criticisms were that there’s no room service for breakfast, though their promotional materials said 24 hour room service. And there was no ramp for the stairs from the street and no one to help with my heavy bags. But everything else was really nice.
The door men are great!
Hotel location, staff members, room! Everything was 10/10
Very centrally located hotel. Lobby and restaurant area were very clean and modern, but once you go to the rooms area, the hallways looked dingy because of the dark walls and carpet. Room bathroom was not big, but it was a decent size, modern and clean. I would definitely stay at this hotel again.
great location friendly staff good food
Our stay was wonderful. Plenty of choices for breakfast each day. Lobby is full of comfortable seating. Location is ideal for heading out to explore on foot. Room was great and bed was comfy. Would definitely stay again.
The hotel was everything I had hoped for and more the hotel itself was immaculate the staff was wonderful and went above and beyond location was excellent for getting around the breakfast was wonderful need I say more I was very very pleased with my stay at the Strand the Palace Hotel and highly recommended to anyone traveling to London
Location was perfect for my first visit to London
We loved the central location of The Strand Palace. The room (Deluxe Reburbished King) was aesthetically ordinary, compared to some of the other places we stayed (Malmaison Oxford and The Standard London), but we found the bathroom design and technology to be superior and functional. We faced the streets, so it could get a bit loud (some street construction in the early am one day and pumped-up attendees for the many musicals in the area performing their favorite sets after the shows let out in the evenings). On the weekend mornings, this large facility could use a few more elevators, but the place grew on me the longer I stayed.
Great location walking distance to lots of great activities.
Located in London City Centre, Strand Palace Hotel is adjacent to Covent Garden Market and within a 15-minute walk of popular sights like Piccadilly Circus. This 4-star hotel has 788 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.
This hotel serves as home to a bar, along with a restaurant that specializes in British cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Coffee makers, free newspapers, and laptop-compatible safes are also available. Housekeeping is available on request.
Renovated in 2020, Strand Palace Hotel offers free WiFi in public areas, a 24-hour business center, and a computer station. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include express check-out, laundry facilities, and a vending machine.
The air conditioning wasn't functioning properly, and even after being moved to another room, the issue persisted. It was quite distressing after a long 36-hour flight. Eventually, the maintenance person arrived and fixed it at midnight. However, the room had a hazardous layout, as the toilet's position led to me bumping my head on the door handle multiple times, resulting in persistent headaches. Despite informing the staff about my headaches, they disregarded my concerns. To make matters worse, I had paid extra to upgrade to a supposedly better room, which turned out to be uncomfortable and even caused injuries. I strongly recommend relocating the toilet paper holder to a safer height to ensure the health and safety of your guests.
Was very convenient and walkable to all the theaters and other sights.
Thank you, Michael, for your perfect rating and positive feedback! We're pleased to hear that our convenient location made it easy for you to explore the theaters and other sights by foot. We hope you had a fantastic time, and we look forward to welcoming you back for another enjoyable stay in the future.
The staff at check in and check out were not friendly and did not talk to me, very transactional. They could have said something like, "How was your flight" or "Did you enjoy your stay in London". Also, in addition to the room being very small there was a cement wall on the wall the bed was against. Not really safe.
Dear Paul,Thank you for taking the time to review us and for staying at Strand Palace. We appreciate all our guests feedback and will endeavor to make any changes that improve our guests experiences wherever possible. The friendliness of our staff is definitely one of our strong points and this is reflected in the majority of the feedbacks but I sincerely apologies if on this occasion we failed to show it. We hope to be able to welcome you back in the near future and will give our best to improve your experience.Kind Regards,
Good location, and attentive, helpful staff!
Dear Simone,Thank you so much for the wonderful feedback.We are really happy to see our efforts in providing a nice experience to our guests, succeed.We hope to see you again in the near future.Kind Regards,
We had a really nice stay here. My only criticisms were that there’s no room service for breakfast, though their promotional materials said 24 hour room service. And there was no ramp for the stairs from the street and no one to help with my heavy bags. But everything else was really nice.
Dear Brian,Thank you for taking the time to leave us this review and for staying with us at Strand Palace.We appreciate all our guests’ feedback and will endeavor to make any changes that improve our guests experiences wherever possible.We hope to be able to welcome you back to stay with us in the near futureKind Regards,
The door men are great!
Good evening Joe,Thank you for choosing Strand Palace!We are really happy to hear you enjoyed your stay and thank you for acknowledging my colleagues.We hope to see you again in the near future.Kind Regards,
Good morning,Thank you for taking the time to review us !I am glad to see that you have enjoyed your stay. We are looking forward to welcoming you back at Strand Palace. Kind regards,
Hotel location, staff members, room! Everything was 10/10
Dear Mohammed,Thank you for your feedback and your perfect score and for appreciating our location and staff. We hope to welcome you again in the future.
Dear Troy,Thank you for your feedback and perfect score! we hope to welcome you again in the future.
Very centrally located hotel. Lobby and restaurant area were very clean and modern, but once you go to the rooms area, the hallways looked dingy because of the dark walls and carpet. Room bathroom was not big, but it was a decent size, modern and clean. I would definitely stay at this hotel again.
Dear Deborah,Thank you for your kind words. We understand that the corridors are not the preferrable color. This is something that is soon to be changed. We hope to welcome you again in the future so you can see all the changes we are working on.Kind regards
Dear Maha,We sincerely apologize for the multiple issues you encountered during your stay with us. Your experience falls well below the standards we aim to provide, and we deeply regret any inconvenience or distress you endured.We understand the importance of functioning amenities and a comfortable room layout. The issues you mentioned regarding the air conditioning, room layout, and staff response are taken very seriously, and we will address them with our team to ensure improvements moving forward.We truly appreciate your feedback and will use it as an opportunity to enhance our guest experience. If there's anything else you'd like to share or discuss, please feel free to reach out to us directly.