Earls Court Gardens Hotel - Guest house1.5 out of 5.0
Recent guest reviews
The fact that we were next to the railway line which was very noisy couldn't be helped however.... duvet and pillows were as thin as a slice of bread, cheap and well worn! When you sat on the side of the bed you fell into it because it was that worn it dipped right down, felt every spring all night, and every time you moved you worried the bed frame would fall in! Room was dirty, could see thick dust on the skirting, strange heater in room, radiator looks ready to drop off. Gap in the window where it fitted the wall which explained the extra heater and didn't help train noise! Toilet roll holder extremely rusty which is a new one on me! How they could charge more than covering electricity and water rates is beyond me! For our second night we booked in elsewhere and lost our money £110 for no sleep! In urgent need of an update!!!
The hotel has a great location. Earl's Court Tube Station is only a 5 minute walk from the hotel & about 15-20 min trip to Picadilly Circus. You can hear the tube noise in your room but if you're so close to the station you know what you can expect. Lots of food & drink amenities closeby. Room was sufficient in size for a solo traveler. Bathroom was small but clean. BUT... Bed was infested with bugs (see attached pictures). They were crawling under the sheets, on the pillow, on the headboard of the bed. Since I only dropped off my backpack when checking in, I never noticed them before - because who would look for bugs right... When I came back around 11pm they were crawling everywhere. Reception was unreachable after 10pm so didn't sleep for the whole night. Took back the first train in the morning (with a additional fee of £100), because I was too exhausted to enjoy the rest of my trip. Afterwards they never bothered to reply to my complaint.
Myself & a few friends stopped here for 2 nights for a bit of travelling. The staff were very friendly and the underground stop is a 2 minute walk along with many places to eat, however these seem to be the only positives. We were told on check in that the room was a 'spacious room', however it wasn't very spacious at all. We had to walk down a very steep, small staircase to get to our room (bit of a struggle with cases) and when we got in, there was a horrible damp smell. The beds weren't very comfy- however not to the point we couldn't sleep- and no noise was blocked out (we could hear people on the street, upstairs & the underground going past every 5 minutes). The bathroom was small but modern, with a good shower and equipped with shampoo, conditioner, towels etc. Overall I would recommend this to someone who isn't looking to spend a lot of money on a hotel room and does not have any expectations. While the location is good, I wouldn't return to this hotel. I can imagine there's several places to stay at a similar price that would be better.
I only needed a place to sleep and shower quickly as I arrived later in the evening and departed early morning. The rooms were tiny, no room for my suitcase. The bathroom was modern and clean. There were no lifts which made it difficult to cart my suitcase. The room didn't block out any noise from outside or the rooms next door. Overall an average stay.
Strange check in where we were asked for passports... we are uk nationals and travelled by train from Cambridgeshire. They weren't to happy about that but needless to say allowed us to stay. The room is tiny. Bed and small cabinet with kettle on. No chairs to sit on. Bed against wall and window overlooking the over ground train line, so very noisy. Bedding was clean. Bathroom was a good size but poorly fitted out. Shower was either scalding or off. Positives.... location. We would not stay here again.
If a mattress like concrete, a shower with two settings (scalding hot or ice cold) and a truly claustrophobic room is what you're after, look no further. The previous reviews speak for themselves. Despite this, the location to the underground and surrounding areas was great. The staff were friendly and polite, too.
Stayed here at the end of April 17. Worst hotel I have ever stayed in, bugs in bed, window could not close as it was warped, huge gap at top, mouse trap under the bed and no fire escape. We removed four bugs from the bed when we returned after midnight and reception was closed. Complained in the morning and were given another room down the old iron steps outside, but it was clean and bug free. Complained to Booking.com also and it was agreed that we would get a refund for the first night, well surprise surprise, still no refund even though I have emailed both the hotel and Booking.com almost every day. They then said they did a refund and sent me a copy of the refund receipt but refunded to the wrong account. NEVER again.
After the first night I left. First of all I can not live with the mouses (we are in 21 Century). It was in the room, at he reception MOUSE TRAP. The small is horrible, no clean, the carpet full of Shiite. The furniture broken, old and so used. mucus on the wall, believe this HOTEL SHOULD NOT FUNCTION IT SHOULD BE CLOSED!!!!! Hey Authority from London, with this kind of hotel, we, the tourists, are in real danger, to go home with diseases. they don t have AIR CONDITIONING, I could not sleep because was so warm, am with the window open it was to much noise. SO DON"T MAKE THE MISTAKE TO BOOK THIS HOTEL IT WILL BROKE YOUR VACATION FOR SURE>
2 positives staff friendly and location negatives if you get room 101 refuse it as no space to swing a cat trains every 5 minutes and to top that they started rail replacement work and the windows do not shut out the noise. No air con so hottest weekend of the year had to have window open. Pillows what pillows better off bringing ur own unless you enjoy resting ur head on the mattress.
Terrible. Read the reviews below, they are true. Arrived at night due to the flight delay just to find out the hotel was closed and you must go to another hotel to get your access. At 3 am and and with your luggage. The internet is poor, the reception doesn't care. Avoid it.
- Walking distance to Natural History Museum
- Free in-room WiFi
Located in South Kensington within a short walk of Natural History Museum, Earls Court Gardens Hotel - Guest house is within a mile (2 km) of other popular sights such as Royal Albert Hall. The 16 rooms at this hotel include coffee makers and TVs. Buckingham Palace and Big Ben are also nearby.
All 16 rooms provide coffee makers. TVs come with satellite channels, and guests can stay connected with free WiFi.
Front-desk staff can assist with tours/tickets and securing valuables.
Reviews from Trip Advisor
4% of guests recommend this hotelTotal of 277 reviews