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Recent guest reviews

This is not about the Hotel customer service, is about Orbitz customer service I have a case 77948849 and I need my money back, why you sent this survey if you know I called you requesting my money back , I can NOT travel due the CORONAVIRUS, Please contact me and deposit my money back.

Small rooms but was comfortable for my one night stay. Very good location near to the tube station and would stay here again.

The hotel is a quick and easy walk from the Earls Court tube station, about five minutes. Safe neighborhood. There are plenty of restaurants and stores nearby. The hotel was very clean and hospitable.

The room we received was in the basement with no view. The windows did not close completely and the shower/bath drained very slowly. One of the drapes broke on the last night. The safe showed "low battery" upon check-in and was not usable. To the hotel's credit, they agreed to fix the drapes (we did not being the drainage, safe battery and window to their attention). However, these problems should be noticed by the maintenance/cleaning staff and corrected as part of regular upkeep. This hotel is a decent value with close convenient access to the metro (tube) with plenty of food choices nearby.

This restaurant is just two blocks from the Hyde Park tube station. There are many restaurants and shops nearby. The hotel itself is decently put together, but a little dated and used. Staff were very friendly and helpful.

Friendly staff, great breakfast, clean room,great bed.

Staff was very friendly and helpful. Hotel had a great location, close to underground station. Only downsides were poor Wifi and small room.

Location convenient in a residential area. Staff friendly and helpful. Close to Earl's Court tube station. Plenty of good places for breakfast and dinner. Clean and quiet.

18-26 Barkston Gardens London England

Hotel highlights

  • Walking distance to Cromwell Road and Kensington High Street
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in London City Centre, Best Western Burns Hotel Kensington is within a 5-minute walk of Cromwell Road and within 15 minutes of other popular attractions like Kensington High Street. This 104-room, 3-star hotel has conveniences like a bar/lounge, 24-hour room service, and free in-room WiFi.


Dining

For your convenience, a English breakfast is served for a fee on weekdays from 7 AM to 10 AM and on weekends from 7:30 AM to 11 AM. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

The 104 rooms have an array of amenities, including coffee makers, laptop-compatible safes, and desks. Guests can enjoy TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.


Property features

Guests staying at Best Western Burns Hotel Kensington enjoy free WiFi in public areas, a terrace, and a garden. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables.

Room options

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Family Room, Non Smoking

1 Double Bed and 1 Twin Bed | Sleeps 3

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Guest reviews for Best Western Burns Hotel Kensington

Everyone (4) Family (3) Friends (1)
1
Family

This is not about the Hotel customer service, is about Orbitz customer service I have a case 77948849 and I need my money back, why you sent this survey if you know I called you requesting my money back , I can NOT travel due the CORONAVIRUS, Please contact me and deposit my money back.

By , from USA on Mar 15, 2020

4
Family Friends

Small rooms but was comfortable for my one night stay. Very good location near to the tube station and would stay here again.

By on Sep 30, 2019

5
Family

The hotel is a quick and easy walk from the Earls Court tube station, about five minutes. Safe neighborhood. There are plenty of restaurants and stores nearby. The hotel was very clean and hospitable.

By on Jul 12, 2019

3
Everyone

The room we received was in the basement with no view. The windows did not close completely and the shower/bath drained very slowly. One of the drapes broke on the last night. The safe showed "low battery" upon check-in and was not usable. To the hotel's credit, they agreed to fix the drapes (we did not being the drainage, safe battery and window to their attention). However, these problems should be noticed by the maintenance/cleaning staff and corrected as part of regular upkeep. This hotel is a decent value with close convenient access to the metro (tube) with plenty of food choices nearby.

By , from Los Angeles, CA on Nov 26, 2018

3

convenient location

Everyone

This restaurant is just two blocks from the Hyde Park tube station. There are many restaurants and shops nearby. The hotel itself is decently put together, but a little dated and used. Staff were very friendly and helpful.

By , from Washington DC on May 9, 2017

5

great location to transport, shopping, restaurants

Everyone

Friendly staff, great breakfast, clean room,great bed.

By on Mar 24, 2017

4

average hotel, close to underground station.

Everyone

Staff was very friendly and helpful. Hotel had a great location, close to underground station. Only downsides were poor Wifi and small room.

By on Feb 22, 2017

4

great location

Friends

Location convenient in a residential area. Staff friendly and helpful. Close to Earl's Court tube station. Plenty of good places for breakfast and dinner. Clean and quiet.

By on Jul 3, 2013

Best Western Burns Hotel Kensington

18-26 Barkston Gardens, London, England SW5 0EN
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