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Recent guest reviews

Great location. Very clean. Good breakfast, great amenities. Kevin (concierge) is so incredibly helpful and friendly. He helped make a good trip great!!

Stunning view, the staff were very friendly and accommodating

It was a great location and easily accessible to the Underground and busses. The staff was excellent especially Ronald who was so helpful. I highly recommend this hotel.

The staff was great and friendly they have a scale for your luggage wich helped out and i felt safe staff was always around

Daniel At the concierge desk was great! He helped us with information we needed, plus he gave my mom a huge hug that made her feel great in London. What a great summer vacation. Only wished we had more time. Thank you

Great location (short walking distance to Big Ben, West Minister Palace, Bridge and Abby, London eye and so much more), friendly staff, nice and clean.

THEY STEAL YOUR BELONGINGS! We stayed there only two nights and left one afternoon to find a watch stolen when we returned in the evening. They claim that they interviewed the two people who entered the room while we were gone (both employees) and both denied taking it. Of course they did! We even provided photos as proof, showed the security person into our room, etc. All the managers we talked to (and there were many) were very dismissive and did all they could to avoid dealing with the issue. In the end they simply said they could do nothing about it and we were out of luck, offering no solutions and no compensation of any kind. In other words, the thief still works there. BEWARE!

Lovely people and a nice hotel but when we were there, the gutters had a problem so that the bathroom stank and the air conditioning was not working in record heat. And the hotel could do nothing in 3 days to fix these issues Otherwise, hotel has every amenity you need and the staff is nice although somewhat inexperienced

It was very close to many tourist attractions and near the Waterloo underground station.

Great property with great views! Spacious rooms and bathroom. Loved it!!!

Property was near Westminster and was near all transportation services. We really enjoyed our stay!

Fantastic service and great breakfast! The room was spotless and comfortable and easy to come and go from with Waterloo station right next door. Room was completely silent which was greatly appreciated!

The manager was so nice to help my twin dreams to wake up seeing the London eye on the window MOD was vanessa she was so awesome help lots of people not only me looking and watching her do her work she makes everyone like family Thank you so much how we have her name corrected she skinny tall

This hotel has studio suites, you could live there! Good location and Lower Market Street nearby has a eclectic mix of street food, cafes, restaurants and drinking joints. Walk across Westminster Bridge and you are in the heart of London.

Great stay but disappointed by misleading laundry room signs—there is actually no longer a laundry room at this hotel but it was one of the attractions for our family since they still advertise as if there is one.

My family has very bad experience, definitely will not recommended to friend neither family

Very centrally located, was able to walk to lunch nearby. Got transportation quickly and efficiently. Concierge was helpful.

1 Addington Street London England

Hotel highlights

  • Walking distance to St. Thomas' Hospital and Westminster Bridge
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in London City Centre, Park Plaza County Hall London is next to popular attractions like Southbank Centre Book Market and Florence Nightingale Museum. This 4-star hotel welcomes guests with 399 rooms and conveniences like a full-service spa, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Park Plaza County Hall London's 399 rooms are soundproofed and provide minibars, laptop-compatible safes, and ironing boards. Plasma TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Desks and wardrobes or closets are other standard amenities.


Property features

Guests staying at Park Plaza County Hall London enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for GBP 45 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a business center, express check-in, and express check-out.

Room options

Penthouse (Suite)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Superior Twin Room

2 Twin Beds | Sleeps 2

Superior Double Room

1 Double Bed | Sleeps 2

Junior Suite (London Eye View)

1 Double Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Park Plaza County Hall London

Everyone (19) Couples (2) Family (7)
5
Family

Great location. Very clean. Good breakfast, great amenities. Kevin (concierge) is so incredibly helpful and friendly. He helped make a good trip great!!

By on Feb 20, 2020

Review comment responded on Feb 20, 2020

Thank you for your kind words for Kevin - I look forward to sharing this with him and the team. It is wonderful to see he helped to make your stay all the more memorable! I am also delighted to see you enjoyed breakfast and our central location. We hope to welcome you back soon! Best regards, Lucy

5
Partner Couples

Stunning view, the staff were very friendly and accommodating

By on Jan 13, 2020

Review comment responded on Jan 21, 2020

We are so pleased you had a fab stay, enjoyed the views and found our team welcoming. Thank you for taking the time to share this. We hope to see you soon. Warm regards, Lucy

5
Family

It was a great location and easily accessible to the Underground and busses. The staff was excellent especially Ronald who was so helpful. I highly recommend this hotel.

By , from Washington DC on Dec 30, 2019

Review comment responded on Jan 7, 2020

Thank you for your kind feedback, JGS. It is wonderful to see you had a great stay and that the most excellent Ronald was instrumental in making your stay all the more memorable! We hope we can welcome you back soon. Warm regards, Lucy

5
Everyone

By on Oct 15, 2019

Review comment responded on Oct 15, 2019

Dear Guest, Thank you so much for this amazing feedback. We look forward to welcome you back on another occasion. Kind regards, Carla Lo Giudice Guest Relation Manager

5
Friends

The staff was great and friendly they have a scale for your luggage wich helped out and i felt safe staff was always around

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Dear Guest, Thank you very much for your comment. We are glad your stay with us was memorable. We hope to see you again any time soon. Warm Regards, Carla Lo Giudice Guest Relation Manager

5
Family

Daniel At the concierge desk was great! He helped us with information we needed, plus he gave my mom a huge hug that made her feel great in London. What a great summer vacation. Only wished we had more time. Thank you

By , from Chicago on Aug 14, 2019

Review comment responded on Aug 16, 2019

Dear John, Thank you for your feedback. We are glad to read that Daniel could be of so much help to you and your family. I will be sure to share your feedback with him. We hope to welcome you back in the near future. Kind regards, Getter Leemet Asst. Front Of House Manager

5
Family with small children

Great location (short walking distance to Big Ben, West Minister Palace, Bridge and Abby, London eye and so much more), friendly staff, nice and clean.

By on Aug 5, 2019

Review comment responded on Aug 5, 2019

Dear Guest, Thank you for the great score you gave us. We really appreciate that. We hope to have you as our guest again Warm Regards, Carla Lo Giudice Guest Relation Manager

1
Family

THEY STEAL YOUR BELONGINGS! We stayed there only two nights and left one afternoon to find a watch stolen when we returned in the evening. They claim that they interviewed the two people who entered the room while we were gone (both employees) and both denied taking it. Of course they did! We even provided photos as proof, showed the security person into our room, etc. All the managers we talked to (and there were many) were very dismissive and did all they could to avoid dealing with the issue. In the end they simply said they could do nothing about it and we were out of luck, offering no solutions and no compensation of any kind. In other words, the thief still works there. BEWARE!

By , from USA on Jul 9, 2019

Review comment responded on Jul 10, 2019

Dear DL, Thank you for choosing to stay with us while in London. I have followed this up thoroughly with the team and security team. Our team has concluded a detailed investigation, including checking which staff members entered your room during your stay (house keeping, room service) and inspecting their lockers immediately on the day of your complaint. We found that no one entered the room unauthorized and investigation of all the staff members who entered the room turned out negative. We understand how upsetting it could be to lose a personal item such as a watch. Should you decide to take further action, we assure you our full assistance to their investigation. Kind regards, Getter Leemet Asst. Front Of House Manager

3
Family

Lovely people and a nice hotel but when we were there, the gutters had a problem so that the bathroom stank and the air conditioning was not working in record heat. And the hotel could do nothing in 3 days to fix these issues Otherwise, hotel has every amenity you need and the staff is nice although somewhat inexperienced

By on Jul 1, 2019

5
Family

It was very close to many tourist attractions and near the Waterloo underground station.

By on May 29, 2019

Review comment responded on May 29, 2019

Dear guest, Thank you for staying with us. We are glad to read that you have enjoyed your stay at our hotel and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

Park Plaza County Hall London

1 Addington Street, London, England SE1 7RY
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