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citizenM London Bankside

4.0 star property
Hotel with a restaurant, 6-minute walk to Tate Modern

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Photo gallery for citizenM London Bankside

Lobby sitting area
Exterior
Lobby sitting area
Property amenity
Building design

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

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20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Tate Modern
    ‪5 min walk‬
  • Place, Borough Market
    ‪7 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(2 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

Located in London City Centre, citizenM London Bankside is within a 10-minute walk of popular sights such as Tate Modern and Borough Market. This 4-star hotel has 192 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Tate Modern - 5 min walk - 0.3 miles
  • Borough Market - 7 min walk - 0.4 miles
  • The Shard - 10 min walk - 0.6 miles
  • London Bridge - 12 min walk - 0.7 miles
  • St. Paul's Cathedral - 14 min walk - 0.8 miles

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪LEON - ‬3 min walk
  • ‪The Distillery Bar - ‬3 min walk
  • ‪Caravan London Bridge - ‬2 min walk
  • ‪The Table Café - ‬2 min walk
  • ‪itsu - ‬1 min walk

About this property

citizenM London Bankside

Hotel with a restaurant, 6-minute walk to Tate Modern
Guests of citizenM London Bankside enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Other amenities at this boutique hotel include a computer station, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch Smart TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPads, iPod docks, and refrigerators are also available. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • Tax ID number is 136.0572.29.
  • This property accepts credit/debit cards. Cash is not accepted.
  • This property uses wind and solar energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Is a free cancellation option available at citizenM London Bankside?

CitizenM London Bankside provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at citizenM London Bankside?

As of Jan 12, 2026, prices found for a 1-night stay for 2 adults at citizenM London Bankside on Feb 1, 2026 start from $117.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of citizenM London Bankside?

This hotel is situated in London City Centre within a 10-minute walk of Borough Market and Thames River. You'll also find London Bridge and St. Paul's Cathedral less than a mile away.

Is parking available on site at citizenM London Bankside?

No, there isn't parking at this hotel.

Does citizenM London Bankside feature a casino?

No, citizenM London Bankside doesn't have a casino.

Is there an indoor pool at citizenM London Bankside?

No, there is no indoor pool at this hotel.

Is citizenM London Bankside a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a pillowtop mattress, a hydromassage showerhead, and a smart TV.

Are there hot tubs at citizenM London Bankside?

No, there isn't a spa tub at this hotel.

Does citizenM London Bankside feature a restaurant that includes a breakfast menu?

Yes, citizenM London Bankside serves buffet breakfast for a surcharge each morning at canteenM.

Does citizenM London Bankside allow pets to stay free of charge?

No, pets aren't allowed at citizenM London Bankside though service animals are welcome.

Does citizenM London Bankside have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to citizenM London Bankside?

The closest major airport to citizenM London Bankside is London City Airport (LCY), which is 8.7 mi away (32 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 19.2 mi away (54-minute drive).

Can I book a room with a balcony at citizenM London Bankside?

No, you won't find guestrooms with balconies at citizenM London Bankside.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1002 reviews
Rating 8 - Good. 217 out of 1002 reviews
Rating 6 - Okay. 58 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Feruz

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
room was clean
Stayed 3 nights in Oct 2025

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room, but large comfortable bed. I’m not a fan of the toilet and shower not being in a separate room though- they are just in a translucent pod. Hotel in a good location and communal areas very good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ruben Jr

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ben

Stayed 1 night in Oct 2025

6/10 Okay

Sheng

Traveled with family
Liked: Cleanliness, amenities
The room was fine and had some cool tech controls, but it was too small—no coffee machine, no water cup, just a bed and a bathroom.
Stayed 4 nights in Oct 2025

8/10 Good

Aubrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and staff were nice. The room was a little hot and stuffy despite the room being set to 18C with a high fan. Otherwise, it was a great stay and what I expcted from a CitizenM location.
Stayed 4 nights in Oct 2025

2/10 Terrible

Andrew

Stayed 7 nights in Sep 2025

6/10 Okay

MARK

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Tabatha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Modern and easy walking distance to Borough Market. Shops nearby. Room was small, but that’s just London for yah- it had everything that we needed. Cool tech in the room with great blackout curtains that were perfect for tackling jet lag!
Stayed 2 nights in Sep 2025

10/10 Excellent

Allen

Stayed 3 nights in Oct 2025

10/10 Excellent

Thomas

Stayed 3 nights in Oct 2025

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for cost, unique design
Stayed 2 nights in Oct 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Walkable to so many attractions.
Stayed 1 night in Oct 2025

10/10 Excellent

Tamsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Timothy

Stayed 1 night in Sep 2025

10/10 Excellent

Terence

Stayed 3 nights in Sep 2025

10/10 Excellent

Megan

Stayed 1 night in Sep 2025

10/10 Excellent

Zacchary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Stayed 2 nights in Sep 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was scary and only one working. Shower had a leak above shower head. Drawer under bed was great for storage. Walking to Borough market was great.
Stayed 2 nights in Sep 2025

8/10 Good

Robert

Stayed 1 night in Sep 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect except a set of my earphones went missing from my room- they were removed from my bedside table/ I do not remove from the room and have repacked to look everywhere- no sightings. I have reported this incident to staff who checked but did not offer compensation.
Stayed 2 nights in Sep 2025

10/10 Excellent

Junior

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very attentive. Rooms a bit small but super clean. Modern style. Highly recommend
Stayed 2 nights in Sep 2025

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