Central Park Hotel3.0 out of 5.0
Recent guest reviews
Central Park Hotel has a great location a block from Hyde Park, and within easy walking distance to restaurants, sights, and the underground. Sadly that was about the best part of the stay. The first night at Central Park hotel included something beeping in my room all night. I mentioned the beeping to the front desk, and long story short was told it was my refrigerator in my room overheating, and that I should pull the fridge out from the desk and unplug it. I'm sorry, as a guest at any hotel I find unacceptable to be told to fix my own room, and there was no ventilation in my room except for a window that opened four inches. It was warm in London and my room was stifling. The staff response was there was no air on the 5th floor. In truth the 5th floor looked like it was under construction with plywood walls.
Central Park Hotel in London - this is the absolute worst, most rude, incompetent customer service I have ever seen in my life. This hotel has shown that they are the epitome of an institution where people with little power try to exert what measly power they have without the taking into account the bigger picture. I pressed the book button too quickly and then realized I made a mistake. I immediately contacted hotels.com and Central Park reservations. I have been on endless calls with the hotel and hotels.com and they could not assist with a refund or changing my date to the day earlier after I had made a honest mistake. They agreed to change the name on the booking eventually - I advised I am reselling the booking which they agreed to. They then would not let the guy I resold it to enter the hotel after I also confirmed the day before he arrived. I am utterly disgusted by the rude and inflexible behavior of Marina in reservations and the dishonesty of the rest of the team. I have been placed on hold numerous times for over 30 mins by Marina whilst calling internationally. They don’t care, it’s clearly not their business! Trying to make a quick buck because clearly no one wants to stay at this hotel. Worst, rudest customer experience on my life and I’m a very frequent traveller - stay away!
• LOCATION: 5 minute walk from Queensway tube station. 5 minute walk from loads of restaurants and shops. 1 minute walk from Hyde Park - great location. • SHOWER: The shower cubicle was huge! Loads of space if you wanted to share your shower! Lovely powerful shower and a small selection of toiletries. • BED: Very comfortable bed. I mean a really comfortable bed. The sheets were good quality too. Had two really good nights sleep. • WINDOWS: Most hotels don't allow you to open the windows, but you could here which was great because the room was quite hot. Down side was the noise early morning. • BAR STAFF: Both evenings we stopped for a drink and the guy behind the bar was lovely, attentive, polite and engaging. He remembered our drinks the second night which made us feel good. • CHECK-IN: This took far too long. After a 6 hour journey to London, all we wanted to do was get to the room and shower. But we found ourselves very warm and sweaty, stood waiting for at least 10 minutes to check-in. • ID: During check-in they asked for our ID. Took them away and scanned them. For some reason this made me very uneasy. My partner asked why they needed this and she looked shifty and said its for regulations incase of a fire. If the hotel doesn't trust its customers, the customers shouldn't trust the hotel. • USED CLOTHING LEFT IN ROOM: [see picture!] Room was clean apart from finding a used BRA and T.SHIRT on the back of the bathroom door! We told two staff members and neither of them did anything about it. We placed the clothing outside the door for removal and it was pushed closer to the door and then placed BACK INSIDE our room by house keeping!!!!! The used clothing was still left in the room when we left. • TOWELS: Stingy on the towels. Not big ones, only small ones. Not great if you're a larger person or have long hair like me! • ROOM TEMPERATURE: The room was very hot so we had to have both windows open all night. We both woke up sweaty due to heat so a fan or temperature controlled room would be a good upgrade. Because the windows were open, my partner was disturbed early with lots of noise, bin collections and revving cars. • FOOD: We ordered the steak (medium to rare) and chips (skin on!) for £16.50 each. Both steaks were tough and chewy. The chips were lovely, but certainly not skin on! I was very disappointed with the food if I'm honest, but didn't say anything or complain because we were so hungry we ate it all anyway. Either lower the price or add some garnish, salad or onion rings.
I have been going to this hotel since the 1970's because it is in a good central location. It started to show its age but we were happy with the recent renovations. Though the rooms are small they are nicely appointed and very clean. The rain shower is a nice touch. Only complaint is the beds are a bit too firm for my liking. There are lots of great restaurants near by in Bayswater. Good value for what you get.
Hotel crew is nice and well trained, breakfast is OK but everyday is the same - no changes at all. Rooms are too small (at least ours was). It is located in a very good place, just across Hyde Park and Kingston Palace and Underground station is just around the corner
I was working across the road from the central park hotel when the stabbing happened and it was me who came into the central park hotel and saw the young boy bleeding with the stab wounds. I couldn't believe it this poor boy been stabbed needing help and all they wanted to do to him was through him out. I came in saw what was happening shouted at them all made them get towels tried to stop the bleeding (stabbed in face and deep cuts on both arms) sorted the emergency services out. The hotel staff were rubbish no first aid nothing, only one member of staff helped me. Then I was covered in blood got no thanks from the hotel and had to go over to the other hotel to get washed even though I had a room at central park. Hope I never need a medic in this place as they dont have one and they'd rather you died outside. ignorant no manners and if I was paying I wouldn't stop here.
Central Park Hotel is not a place to stay if you'd like a warm welcome. Most of the Reception staff very rude. Receptionist that checked us in had no interest in us being there. We had to wait well over an hour for our room despite being told twice someone would be with us shortly... when we did eventually get our key card another member of the reception staff was quite apologetic and comped our breakfasts. When we went up to the room it smelled of stale cigarette smoke, despite the cleaners just having been in. Walls were thin, we could hear conversations from room next door. The room was small and basic. The hotel itself is not very close to city centre/shopping district. On a lighter note the Bar staff were very friendly but over all would never stay here again.
Arrived at the hotel around 10.30pm after a long working day to be greeted by a lobby full of blood. Apparently there had been a stabbing nearby, Not the hotels fault but they were so blasé, nothing was mentioned by the lady checking me in. Understandably it being late, seeing this and being on my own, I wanted to get to my room quickly. I was asked to wait in the bar and someone would get a key to me ‘soon’. When I asked why, she just told me to wait in the bar. Now given what I would have to sit next to (ie the crime scene), it being 10.45 by this point and other guests checking in being allowed to their room I refused. This resulted in a whispered conversation with another member of staff who eventually gave me a key card! The corridors of the hotel were disgusting, full of dirty walls, rotting woodwork and the smell of smoke. My room was Large but boiling hot, and the bathroom smelt strongly of cigarette smoke. Coincidentally the extractor fan was running at full tilt...wonder if this was why they didn’t want me to go to my room?! Only good point was the bathroom which was nicely done (apart from the smell).
The hotel lobby is nice enough that we thought maybe we had scored a gem. We realized we were wrong as soon as we stepped off the elevator. The wood panels/ doors have water damage/rot and the hallway just looks gross. The room Is tiny which we expected in London, but the towels were worn out and gross, the bathroom is in need of a real scrub down. The room had no ac, which might be a mistake on hotels.com. Thankfully it was cool enough outside that we didn’t need it. The fridge didn’t work in one rooks and only barley worked in the other. They have one of those systems that require your key to be in for the room to have power which is odd considering they don’t have ac. The tv is all of 12 inches large and awkwardly placed so you can only see it fully from one side of the bed. The hotel is in a good location though and the big bus hop on hop off has a stop just at the end of the road. There is also a small grocery store attached to a gas station at that same Stop which was nice. It was on the cheap side of hotels available so our expectations are low. If we go back to London, I’d rather pay more though of this is the best we can do at this price point.
Stayed for 2 nights as I had the London Marathon, I feel it was not worth the money it was expensive. When i was out on the Sunday doing the marathon they tried to tell my mum we owed money, when I had paid it all upon my arrival. The lady corrected herself in the end, but just poor service trying to say we hadn’t paid when we had. Couldn’t even get room service on the Sunday night, which after a marathon my whole body was aching so it was well needed & I had no energy to go elsewhere for food, they ignored my call, so did reception, so had to go down and ask why I couldn’t get through, the lady was so rude behind the bar, saying they had been very busy, when I went down there was no one at the bar waiting to be served and hardly anyone sat in the bar either. I asked to order & would still pay room service charge if could get it to my room, she was very rude saying no you cannot do that, and that apparently the chef was busy and had a large group to feed downstairs so therefore no food orders being taken. I would have understood but her attitude was damn right rude, she wasn’t any help what so ever. Just forwarded me on to concierge. Thankfully the man there was so helpful and managed to get me a take away ordered & told me he will send it up to my room. The same lady was rude to my father also when he went to buy a drink. Thanks to some of the staff who were lovely, but majority just rude & unhelpful. I just think for the money its not worth it. The breakfast is not worth the money either. If i was to visit London again I wouldn’t stay here put it that way.
- Walking distance to Ken...
- Free WiFi in rooms and ...
- Onsite dining
- Concierge services
Located in London City Centre, Central Park Hotel is adjacent to Kensington Gardens and within a 15-minute walk of popular sights like Hyde Park. This 299-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, available for a fee.
Guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.
Central Park Hotel features free WiFi in public areas, a meeting room, and coffee in a common area. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include laundry facilities, wedding services, and an ATM.
Reviews from Trip Advisor
33.0% of guests recommend this hotelTotal of 3194 reviews