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Causeway Bay Hotel

3.0 out of 5.0

Recent guest reviews

Lamps are too old. Wall papers need to change. Bath is clean. The beddings are 5-star quality and mattress super comfy so that I doubt if the hotel is run by someone with special fetish in beddings. I slept really tight in the white, thick, and silky comforter and sheet.

Our stay was a comedy of errors including being given a room that hadn't been cleaned, a dirty "crib" (ie: pack & play) being delivered, a poor attempt at "making up our room", the promise of a "better room" that ended up being exactly the same, and so on. That being said - the facility was modern and relatively clean and gave us a place to rest our heads. I'd stay again.

Needed a room for night before an early morning flight. Usual hotel had very high price so looked around. Booked this hotel based on price and some reviews. Area is rundown as is a lot of Lansing. Check in was good with friendly staff. Lobby and main areas looked good. Got off the elevator on my floor and the hallways seemed rather dim and more like an 80's place. Opened the room door and found the room was probably updated not too long ago. Room was spacious and furnishings comfortable and clean. Bed was very comfortable. Bathroom was fairly clean and also mostly renovated but still had a tub and the show curtain bottom edge had mold. Besides the bathtub, the bathroom floor and room entrance floor appeared to be tile from original and seemed to be stained and possibly dirt under the top sealer. Small fridge is what I needed to hold some items I was traveling with and it worked well. Did not have the breakfast as my flight was before service started. The hotel is located farther from the airport than my usual hotel but with the expressway nearby, it only took about 10 minutes extra.

A/C and bathroom fan are noisy. Decoration is old, need to improve. Likes: Beddings are 5-star hotel look, high weave cotton, solid touch, medium memory. Garden looks nice. The complex of convention center and hotel is huge. Bathroom has quartz contertop.

FIRST OF ALL THE MANAGER WAS VERY RUDE & did not want to accommodate me for the mishap I endured. The pool area was down and from my understanding is always down because they don't want anyone swimming unless there is quite a fee people residing in the hotel. I called a day before to make sure it was up and running so if it was not I can cancel my reservation and go somewhere else. I only had to 4pm to cancel for a full refund. They assured me that it was up and running. A absolute lie, it was down and told me to go to the YMCA and swim. I was very upset and felt like I should be accomidated in a better way than telling me to go pay and swim somewhere else when I paid them $200 to swim there.

Check in staff were polite but very jocular. Could use training on professional interactions. Dark entry which hurts curb appeal. They could use a major chain affiliation. Used to be a Best Western Plus and likely lost their branding. Room was nice, some good updates. Checkout clerk was young and very professional. Continental breakfast was sparse for the upscale vibe they are trying to create.

The room was clean and very comfortable. The breakfast was typical continental type. We enjoyed our stay.

Came to town to visit our son who studies at MSU. However it was a home football game weekend and hotels adjacent to campus had raised rates to 5x normal. We made reservations at the Causeway and found the commute to be very convenient and less than 10 minutes. Rooms were clean and comfortable. The staff was very helpful but a bit overloaded. There was one person working the front desk with a line of guests when we checked in and one person and a line of guests when we checked out. The hotel has a full pool and hot tub that seemed to be very popular with families. We did not use the pool. The work out area had only two bikes, a tread mill, and a set of fixed weights. The tread mill was not working and the weights had a pin missing at one of the stations preventing a decent workout. A bit disappointing. Breakfast was filling and service pleasant but typical economy hotel fair, make your own waffle, dried cereal and convenient store variety of coffee. Overall, a clean decent place to stay. Based o nthe fair pricing would have no hesitation in returning if visiting East Lansing again on a Game Day.

Upon check in it took a half hour to do so. Then we went and there was hair in our shower, hair on our towel, and we did not have a tv remote. We had to change rooms after that.

When I arrived at 9:30 pm after MSU game and dinner, line of guests was 10 deep. I heard the clerk tell a man he did not have a room, even though he had reserved it 3 weeks prior and he had a confirmation number. Next, a tour group arrived to find rooms that had no wall paper, beds, couches, etc. They waited 2 hours for new rooms to be found and cleaned. The receptionist tried repeatedly to call for assistance, yet was unable to find anyone to come in and help her. Her emotions were understandably raw and her behavior was elementary. It was a completely stressful experience for all involved. I did receive my room (Amen...made the reservation back in August), but found the language and wandering behavior of the guests on my floor to be quite foul and offensive. Since there was no one on staff to address such complaints, it was futile to call. On the plus side, our beds were amazingly comfortable and the shower head was lovely. Under different circumstances this hotel could be quite lovely. However,we will probably not take the chance again.

I wasn't going to write anything but am forced to in order to submit a review. This is an old facility that is not very well maintained located in an area that is also not very well maintained.

The rooms were not really clean, the bathroom had dust and bits of soap chunks on the tub. We had to leave early and could not get extra coffee or cream and sugar.

The hotel was larger than I expected and located perfectly for our needs. We would definitely stay there again!

When I first go there the front desk ladie was nice and spacific. She was a personable women and seemed interested in me the customer. The room itself was awsome and confertable. The bathroom was a bit small but was clean and functional. The beds were a bit to soft for my taste but that something that normal people like. In the morning my girlfriend and I went down to the brakfest area and enjoyed it together and the host was kind and was able to have good conversation. The only bad thing about the hotell was that I had to leave.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 4

Suite, 1 Queen Bed (Jacuzzi)

Queen 1 | Sleeps 2

Suite, 1 King Bed (Jacuzzi)

King 1 | Sleeps 2

Guest reviews for Causeway Bay Hotel

Everyone (13) Family (1)
4

beddings are so comfy 5-star

Everyone

Lamps are too old. Wall papers need to change. Bath is clean. The beddings are 5-star quality and mattress super comfy so that I doubt if the hotel is run by someone with special fetish in beddings. I slept really tight in the white, thick, and silky comforter and sheet.

By , from Detroit on Jul 27, 2017

4

did the job

Everyone

Our stay was a comedy of errors including being given a room that hadn't been cleaned, a dirty "crib" (ie: pack & play) being delivered, a poor attempt at "making up our room", the promise of a "better room" that ended up being exactly the same, and so on. That being said - the facility was modern and relatively clean and gave us a place to rest our heads. I'd stay again.

By , from Reading, PA on Jun 26, 2017

3

gamble that was not a total loss

Everyone

Needed a room for night before an early morning flight. Usual hotel had very high price so looked around. Booked this hotel based on price and some reviews. Area is rundown as is a lot of Lansing. Check in was good with friendly staff. Lobby and main areas looked good. Got off the elevator on my floor and the hallways seemed rather dim and more like an 80's place. Opened the room door and found the room was probably updated not too long ago. Room was spacious and furnishings comfortable and clean. Bed was very comfortable. Bathroom was fairly clean and also mostly renovated but still had a tub and the show curtain bottom edge had mold. Besides the bathtub, the bathroom floor and room entrance floor appeared to be tile from original and seemed to be stained and possibly dirt under the top sealer. Small fridge is what I needed to hold some items I was traveling with and it worked well. Did not have the breakfast as my flight was before service started. The hotel is located farther from the airport than my usual hotel but with the expressway nearby, it only took about 10 minutes extra.

By on Apr 29, 2017

4

beddings 5-star

Everyone

A/C and bathroom fan are noisy. Decoration is old, need to improve. Likes: Beddings are 5-star hotel look, high weave cotton, solid touch, medium memory. Garden looks nice. The complex of convention center and hotel is huge. Bathroom has quartz contertop.

By on Feb 23, 2017

2

customer service bad

Everyone

FIRST OF ALL THE MANAGER WAS VERY RUDE & did not want to accommodate me for the mishap I endured. The pool area was down and from my understanding is always down because they don't want anyone swimming unless there is quite a fee people residing in the hotel. I called a day before to make sure it was up and running so if it was not I can cancel my reservation and go somewhere else. I only had to 4pm to cancel for a full refund. They assured me that it was up and running. A absolute lie, it was down and told me to go to the YMCA and swim. I was very upset and felt like I should be accomidated in a better way than telling me to go pay and swim somewhere else when I paid them $200 to swim there.

By on Feb 17, 2017

3

updated hotel but sparse-needs a major chain brand

Everyone

Check in staff were polite but very jocular. Could use training on professional interactions. Dark entry which hurts curb appeal. They could use a major chain affiliation. Used to be a Best Western Plus and likely lost their branding. Room was nice, some good updates. Checkout clerk was young and very professional. Continental breakfast was sparse for the upscale vibe they are trying to create.

By , from west Michigan on Jan 25, 2017

4

nice hotel, close to many things

Everyone

The room was clean and very comfortable. The breakfast was typical continental type. We enjoyed our stay.

By on Dec 30, 2016

3

a reasonable option in east lansing on gameday

Families

Came to town to visit our son who studies at MSU. However it was a home football game weekend and hotels adjacent to campus had raised rates to 5x normal. We made reservations at the Causeway and found the commute to be very convenient and less than 10 minutes. Rooms were clean and comfortable. The staff was very helpful but a bit overloaded. There was one person working the front desk with a line of guests when we checked in and one person and a line of guests when we checked out. The hotel has a full pool and hot tub that seemed to be very popular with families. We did not use the pool. The work out area had only two bikes, a tread mill, and a set of fixed weights. The tread mill was not working and the weights had a pin missing at one of the stations preventing a decent workout. A bit disappointing. Breakfast was filling and service pleasant but typical economy hotel fair, make your own waffle, dried cereal and convenient store variety of coffee. Overall, a clean decent place to stay. Based o nthe fair pricing would have no hesitation in returning if visiting East Lansing again on a Game Day.

By , from Frederick, MD on Oct 12, 2016

3
Everyone

Upon check in it took a half hour to do so. Then we went and there was hair in our shower, hair on our towel, and we did not have a tv remote. We had to change rooms after that.

By on Oct 10, 2016

3

disappointing computer glitch...stressed out staff

Everyone

When I arrived at 9:30 pm after MSU game and dinner, line of guests was 10 deep. I heard the clerk tell a man he did not have a room, even though he had reserved it 3 weeks prior and he had a confirmation number. Next, a tour group arrived to find rooms that had no wall paper, beds, couches, etc. They waited 2 hours for new rooms to be found and cleaned. The receptionist tried repeatedly to call for assistance, yet was unable to find anyone to come in and help her. Her emotions were understandably raw and her behavior was elementary. It was a completely stressful experience for all involved. I did receive my room (Amen...made the reservation back in August), but found the language and wandering behavior of the guests on my floor to be quite foul and offensive. Since there was no one on staff to address such complaints, it was futile to call. On the plus side, our beds were amazingly comfortable and the shower head was lovely. Under different circumstances this hotel could be quite lovely. However,we will probably not take the chance again.

By on Oct 10, 2016