Good price for what it's offered. The biggest shortcoming is a very limited breakfast.
Location was excellent for all activities in the area
The room was spacious but had a mildewy, non fresh smell. Bedsheets looked like someone has just slept in them. Very limited breakfast choices. Apart from the above ok stay, relatively quiet considering location between two major roads.
Some aspects were dirty but overall pretty clean. The room itself had a nice little fridge, microwave, table for eating, plus couch area. Overall it was a nice and safe place to stay and I will plan to stay here when I come back next year.
My reservation was canceled a day earlier. No explanation why. Room was noisy. Truck noise and dogs winning all night
Our room smelled musty.
Stayed in a pet friendly room as we had our 6month old puppy. We had the stinkiest room. Smelled of smoke and dirty pet. Thought smell was normal as we never stayed in a pet room before and that it would dissipate but next day was even worse. Middle of first night loud banging and sounding like a heard of animals in room upstairs. Our dog went nuts and was so unsettled. Barking and just anxious. I got a total of 3 hours of sleep. Also there were straight pins in one of the curtains. They weren’t holding anything together so no idea why they were there. We freaked out and searched the floor on our knees to make sure there was nothing my pup could eat. At this point we were done and I went to the front to complain. I also had my wife bring our dog to stay somewhere else for the night. The front desk was shocked when I advised of the pins and smell and I offered several times to show them personally but she just offered another room. I went to the new room to check it out and it smelled and looked much cleaner. We took it as at this point it was later in the day and we just wanted to sleep and knew our dog was safe somewhere else. Next day at checkout discovered they didn’t even take the pet charge off even after I advised I sent my dog offsite due to my concerns. Skip this place. Seriously. It’s not a hotel. It’s a motel.
Clean and friendly. Thin walls and ceiling. I could hear the people in the room above us talking and walking around until 2:00 in the morning. Didn’t get much sleep.
Very pleasant, spacious room" we went to see Queen Estherand it was conveniently close.
The property is very clean. Rooms are up to date and super nice! Loved the USB ports and outlets in lamps, very convenient! The vending machines also took credit/debit cards and Apple Pay. Made for an easy midnight snack! I had a great stay!
The staff was welcoming and friendly. Our room was comfortable and clean. In this time of covid- the staff respected the privacy of our room- but always asked if there was anything we needed. I would definitely stay here again.
Room was clean. People were nice. However, I did not sleep for even a minute because my room was literally on the on ramp for the highway. Trucks going by my window all night long. Definitely would not stay here again.
Everything was good. The room was nice,would recommend.
Hawthorn Suites by Wyndham Lancaster is located within a few miles (5 km) of Dutch Wonderland and Harrisburg Area Community College. This hotel has 73 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 8:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Renovated in 2018, Hawthorn Suites by Wyndham Lancaster offers a gym, free WiFi in public areas, and conference space. Free parking is included with your stay. Front-desk staff can help with dry cleaning or laundry, and provide local restaurant recommendations. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Good price for what it's offered. The biggest shortcoming is a very limited breakfast.
Location was excellent for all activities in the area
The room was spacious but had a mildewy, non fresh smell. Bedsheets looked like someone has just slept in them. Very limited breakfast choices. Apart from the above ok stay, relatively quiet considering location between two major roads.
Some aspects were dirty but overall pretty clean. The room itself had a nice little fridge, microwave, table for eating, plus couch area. Overall it was a nice and safe place to stay and I will plan to stay here when I come back next year.
My reservation was canceled a day earlier. No explanation why. Room was noisy. Truck noise and dogs winning all night
Our room smelled musty.
i am sorry you had a bad expereience and appreciate you sharing the issue so we can work to correct it.... hope to see you another time when you are in the area
Hi there! Thank you for your feedback, and we hope to see you again!
Stayed in a pet friendly room as we had our 6month old puppy. We had the stinkiest room. Smelled of smoke and dirty pet. Thought smell was normal as we never stayed in a pet room before and that it would dissipate but next day was even worse. Middle of first night loud banging and sounding like a heard of animals in room upstairs. Our dog went nuts and was so unsettled. Barking and just anxious. I got a total of 3 hours of sleep. Also there were straight pins in one of the curtains. They weren’t holding anything together so no idea why they were there. We freaked out and searched the floor on our knees to make sure there was nothing my pup could eat. At this point we were done and I went to the front to complain. I also had my wife bring our dog to stay somewhere else for the night. The front desk was shocked when I advised of the pins and smell and I offered several times to show them personally but she just offered another room. I went to the new room to check it out and it smelled and looked much cleaner. We took it as at this point it was later in the day and we just wanted to sleep and knew our dog was safe somewhere else. Next day at checkout discovered they didn’t even take the pet charge off even after I advised I sent my dog offsite due to my concerns. Skip this place. Seriously. It’s not a hotel. It’s a motel.
Hi, I'm so sorry your stay was unpleasant! I've informed our housekeeping staff of your complaints and they're looking into the smell. There is a record of your complaint concerning the straight pins. We recommend our front desk staff to immediately relocate customers, as entering a guest's room while there are personal items present is unadvisable. Unfortunately, if there was a dog present in the room at any time, the pet fee is posted and not waived, as agreed upon in our Hawthorn Canine Policy signed at check in. I promise, your poor stay is not representative of our standards here, and we are addressing them swiftly! Thank you for your review.
Hi there! Thank you for your feedback, and we hope to see you again!